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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 69703 Views
  • 179 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 73062 Views
  • 180 replies
  • 32 Bravos

Resolved! 2 Gigs Add-0n Data

My wife's account has  a GB of add-on data and an addditional GB of Data on I received in a a while back. Neither has been touched for a variety of reasons. She is currently on the $25 plan. If I drop her down to the $15 plan will she lose those 2 GB...

Bigpointguy by • Good Citizen / Bon Citoyen
  • 2659 Views
  • 11 replies
  • 0 Bravos

Resolved! need port completed confirmation messages

I switching from landline on Monday at walmart and I was told about 72 hours the port will be completed and I will receive confirmation messages but I still not receive it although I could receive incoming calls. I need port confirmation before I can...

fengli by • Great Neighbour / Super Voisin
  • 1498 Views
  • 5 replies
  • 0 Bravos

Resolved! paid but no service

Stopped serving yesterday, here is copy/paste from my Overview page: Available Funds: $0.00Pay Before: Aug 19, 2020Estimated amount due: $15.00The amount due is based on your current Rate Plan here is copy/paste from the Transaction History page: Dat...

almercu by • Good Citizen / Bon Citoyen
  • 2146 Views
  • 10 replies
  • 0 Bravos

Resolved! posting topics

this is a suggestion more than a question. it would be nice if the posts started with the latest comments not the oldest so you can see how active the topic is and be at the most current comments not some that are possibly years old. just a newbie op...

enyawsworld by • Good Citizen / Bon Citoyen
  • 1881 Views
  • 6 replies
  • 0 Bravos

Resolved! new number spam

hey all! i just got a public mobile account a week and a half ago. since then, i've gotten robocalls and spam texts from like, a hundred different numbers and locations. it's a serious mess. how would i go about changing my number for free due to thi...

evevvren by • Good Citizen / Bon Citoyen
  • 5428 Views
  • 12 replies
  • 0 Bravos

Resolved! minutes

Hello,My call dropped just now. Got a message on my phone saying it's from Rogers ??? (former client) which read Public Mobile here.  You have 10 min of talk remaining.When I try to make a call it saysYou don't have a long distance add on and this ca...

abck512 by • Good Citizen / Bon Citoyen
  • 2772 Views
  • 8 replies
  • 0 Bravos

Resolved! System issue fee

I have a $25 fee labeled as System issue does any one know what that is?

Wingman by • Good Citizen / Bon Citoyen
  • 2094 Views
  • 10 replies
  • 0 Bravos

Resolved! Sim card not received

Hello, I haven't received my sim card for an order placed on 19th july. How can we fix this ? Thank you.

Medbarh by • Great Neighbour / Super Voisin
  • 2556 Views
  • 11 replies
  • 0 Bravos

Resolved! Porting Landline

I am helping a friend ($referral$) sign up with Public Mobile. He wants to port his Bell landline to the new PM service. There is a DSL associated with the landline. When the landline is transferred and cancelled, will the internet be cancelled as we...

charger by • Great Neighbour / Super Voisin
  • 2112 Views
  • 6 replies
  • 0 Bravos

addon money

hi there,I was out of data on my current plan and tried to add, addons I got deducted the money and in account balance it shows 35$. but want to withdraw it. how can I get the refund.any leads will be appreciated.thanks 

khajask by • Great Neighbour / Super Voisin
  • 1256 Views
  • 4 replies
  • 0 Bravos

Unable to make calls

Hello, I have been unable to make calls on my Smasung Galaxy S8, but my current plan is supposed to include unlimited calling.  The message I get when trying to send out a call is "Sorry, can not complete your call you do not have a long distance add...

Someran by • Great Neighbour / Super Voisin
  • 1538 Views
  • 6 replies
  • 0 Bravos

phone compatibility

Hello I wonder if the moto g8 plus or g8 power are compatible with public mobile .Thank you 

valeria by • Great Neighbour / Super Voisin
  • 1897 Views
  • 5 replies
  • 0 Bravos

Resolved! Add on

I bought 2 extra gigs of data for 30 dollars. I only ever received 1 gig. Now I had to buy another gig. So I spent 45 dollars, and only got 2 gigs. How do I fix this?

Whilsendeger by • Good Citizen / Bon Citoyen
  • 4504 Views
  • 25 replies
  • 0 Bravos

Carrier MMS limit....changed?

Heya!  So, I recently noticed that my MMS limit went from the usual 900kb-1mb, down to 300kb...Why? I'm using a Samsung s10e and I just can't fathom why this drop happened recently. Any insights or anything? 

Clefort88 by • Model Citizen / Citoyen Modèle
  • 3199 Views
  • 5 replies
  • 0 Bravos

Resolved! Refer a friend reward not received

Hi. I referred a friend using the code in my account. It's been nearly two months since my friend signed up and she has already received her $10 credit. However, I still haven't received my friend referral reward ($1 every 30 days). I was wondering i...

vichethsen by • Good Citizen / Bon Citoyen
  • 2829 Views
  • 12 replies
  • 0 Bravos

Call Control to block spammers for PM

https://www.telus.com/en/on/support/article/call-control-for-mobile-devices-explained https://www.koodomobile.com/en/help/call-control?search_api_views_article_search_fulltext=call control Will we get this?

sahands by • Great Citizen / Super Citoyen
  • 9436 Views
  • 14 replies
  • 10 Bravos

iPhone Xr data not working

 I just switched to PM today and this is an old phone from the Telus network. I have searched and can’t find anything else to try.  I have reset my network settings and input the correct sp.mb.com in the cellular data settings. It still does not work...

Rachels by • Good Citizen / Bon Citoyen
  • 2198 Views
  • 9 replies
  • 0 Bravos

Can you port a landline if the new SIM is not in the phone?

Cell phone currently has an active Rogers cell number. I want to activate PM on this phone and port my Bell landline, also. Intending to cancel the Rogers cell number a week after everything is done. I'm aware I need to keep the Bell line active & pa...

bjay by • Great Neighbour / Super Voisin
  • 1400 Views
  • 4 replies
  • 0 Bravos

credit card not verified

Hi, I keep getting this: Unable to process this transaction.Sorry, we are unable to verify your credit card information, so this transaction could not be completed. Your credit card has not been charged. CC has room on it and i have tried two differe...

JTH006 by • Good Citizen / Bon Citoyen
  • 1918 Views
  • 8 replies
  • 0 Bravos

Voice mail issue

Just moved over from another provider. Trying to set up my VM. Have read the instructions on doing it but it doesn't provide an answer for why I am having errors. You are supposed to be able to press 1 to get into your voice mail but when I try it sa...

bference by • Great Neighbour / Super Voisin
  • 1640 Views
  • 7 replies
  • 0 Bravos

Auto Payment was never processed.

My monthly payment was due on July 26th and it was never processed.There is money in the account.The credit card has not changedThe expiry isn't until 2024 I tried to pay right now and it says "your card was declined by your provider"??My statement s...

Greg45 by • Great Citizen / Super Citoyen
  • 2351 Views
  • 12 replies
  • 0 Bravos

sim card

Never received SIM card, have been waiting over a month

depoward by • Great Neighbour / Super Voisin
  • 879 Views
  • 3 replies
  • 0 Bravos

new service

Have activated an unblocked and refurbished iphone 7 and transferred my previous Ph #.  Activation went through but am unable to see a phone screen.  Also, the phone will see my internet wifi modem but when I put in my password to access it it keeps ...

pollock88 by • Good Citizen / Bon Citoyen
  • 2813 Views
  • 12 replies
  • 0 Bravos

porting failed

My number porting failed. I was told by Public Mobile that I need to provide my previous account number.  How do I provide my previous account number so that Public Mobile can restart the process?Thanks Brian

brianreimer by • Great Neighbour / Super Voisin
  • 898 Views
  • 2 replies
  • 0 Bravos
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