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[Megathread] No Incoming / Outgoing Calls

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! When SIM will ship

Hi I ordered a SIM on October 5 but the tracking page says it hasn't shipped yet. When will it ship?

Resolved! My credit card cannot be verified

Hi, My credit card seems to not have gone through as my auto-payment was declined. there was no message given to me that it was declined until I realized I had no signal or data. I have contacted my CC company, and they told me my card was still acti...

Resolved! how to creat self served account for 2nd line

i have self served account & it is working fine but i got problem when i want to creat another account (2nd line) for my sister it''s not helping .what to do? thanks

Bonjour

Resolved! Account Creation issue, website timed out when completing

We were on the last step of the registration process... entered the credit card info.. clicked submit and then the page went to an error screen saying it timed out. I cannot log into the account we created.Please help.

Resolved! Cannot login to remove the pause

Hello, may be someone can give me an advice.In July before going on vacation I paused the service for 90 days (the credit card expired and I did not update it at that time). Now I am trying to login to remove the pause and pay for the service but get...

Resolved! Loyalty credit not updated

My loyalty credit did not increase after the second anniversary in August, 2020.

Resolved! Customer service

How can I get someone to help me? I cannot log into my account for some reason my password does not work any more. I cannot do the password reset because the email associated with my account I no longer use and cannot access. How can I get someone ...

Resolved! SIM CARD STOLEN

I'm a bell customerxxxxxxxxxxxxxxMy SIM card was stolen yesterday and transferred to Public mobile with the name of xxxxxxxxxxxxxxxxxxplease cancel this number in your systems edited by computergeek541: phone number removed

Re: unable to change APN

My phone is telling me I don't have a plan and is not allowing to make calls? My payment plan is automatic?

Text messages are using my data?

Starting a new thread here as my previous one doesn't fit anymore. So i've been trying to figure out where my data usage was coming from. And now it looks like it comes from my text messages? I don't think it does but after what I saw this morning...

Re: What is the phone number for customer service?

Want to make a payment on my phone because my phone is a little broken that I cannot use the 4 and 6

phone stopped working today

My phone stopped working today around 10am this morning. I do not know why this happened and I need to know what happened. Please email back at xxxxxxI do not have a phone number to be contacted at right now. Edit: email removed by NDesai

New cell phone.

Will public mobile work on a Moto G fast cell phone?

Spam voicemails

How can I block a spam call that leaves a voicemail and this number is already on my block list on my Samsung Neo 5 Galaxy Cell Phone. I thought a number that has been blocked can't call my cell number or leave a voicemail.

No more text messaging?

I paid for the $15 unlimited texting / 100 minutes plan that comes with bonus 250 Mgb of data for my 11-year-old son earlier this month. He accidentally blew through the data in the first week of having the phone and now he can’t receive or send text...

Charged Credit Card for a failed activation

Bought a new SIM yesterday .. try to activate online.. Systems said to try again. However, I saw 17.25$ charged from my credit card.. I also try to use the SIM number again. it says invalid SIM. Can anyone help me?

Cancelling account

Hi, could a moderator please message me. I need to remove my bank account information from a public mobile account for a number that is no longer being used.

Resolved! I purchased US talk but see no confirmation of that ?

hello , I recent ran out of my US talk minutes. I went online to purchased more US talk time (add on) i found and purchased 1000 minutes of US talk time for $15 dollars. but i don't see any confirmation of actually having 1000 minutes of US talk ti...

Stop/Cancel the service

I want to cancel the service thanks

LOCKED OUT HELP!

my public mobile account needed to be topped upI purchased a koodoo pin in rror and kept trying it which didn't work of coursenow I got the proper PIIN and it won't accept what do I do ?

charged 2x

Why was i charged $30.24 and $33.60 on October 8th 2020

Sim card locked need PUK code

My SIM card is locked I forgot my sim code now I need a PUK code where do I find it ?

Why can I not send an email to support?

I cannot believe that there seems to be no direct way to contact support. I tried to transfer a number and made a mistake. Now I can't redo it and I am waiting for a moderator to call me ... whenever? Even though the number hasn't transferred yet, Pu...

Cannot receive incoming calls.

I have recently signed up with public after moving back from Australia. I selected to use my number that I had before i left ( 2 years ago ) because it was still unassigned. Im and having issues with receiving calls as is says when you call my number...

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