Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I'm trying activate a new SIM and last night I got a "404 - File or directory not found" after entering my credit card. This happened immediately. There was no time for anything to "timeout". I checked my card this morning and it was not charged. Did...
HiHow do I get in touch with the Moderator? I wish to Port my number from Bell to PM, but the PM online services tells me to contact Moderator and complete a ticket.
HiI purchased my plan on the 17th, the store helped with setup of plan. He login in to the wifi to do the setup. But 220.645 of date was used on my account to do this? can this be corrected/reversed since I do not have much data for the 30day? I'm...
Recently, Freedom has very good deals with lots of data like $35 11GB. Even Koodo is adding 5GB per month for its customers for free in response. This makes PM plans much more expensive since $35 only gives 2.5GB at 3G and not shock-free data too. No...
To all members of Public Mobile.Its not a great service to have with phone plans.My fiance had problems with them since she been with Public Mobile.She got a 25 dollar voucher minutes worked not even 2 days that was all.then they say no sim card it w...
Hi,I used the chatbot to try to resolve my issue, and the outcome was the submit a ticket. I am able to go to through the first 2 steps (step 1 - select rewards > refer a friend, step 2 - enter additional information about refer friend issues). Howev...
I have been trying for two days now to port my old number to Public Mobile and failing. Frustrated. Time-consuming. Can I chat or speak to a live agent?
I pay for 2 numbers. One is my own. A second belongs to my child. The second one was a 10$ monthly fee. The 2nd ($10) line does not seem to work. When I log into my profile, it says I have a balance of $30. This was/is an auto withdrawl normally. ...
I referred my wife to Public Mobile - and she signed up at London Drugs Victoria. I mentioned that I was a Public Mobile customer but that was lost during her registration. How do I now add this to my rewards with Public Mobile?
I recently went from chatr to public mobile and my old number that I transferred shows up on my account, but I’m unable to receive any messages or calls. When someone tries to call me it says the number is not activated. I am however able to make pho...
So I've been with Public for almost a year with no problems.Since last week I haven't been receiving incoming calls. I had my mom and sister check by calling me, but it goes straight to voice mail. I already tried resetting my phone, shutting down, c...
How do you get in touch with a moderator ? I opened a ticket and was messaging back and forth and suddenly they disappeared . My SIM unregistered itself this morning and after digging around myself , looks like someone hacked my phone or SIM . The...
