Community

Resolved! Internatoinl call to Middleast

Why public mobile does not has international call to middleast ??? Lucky mobile has 20 minutes for 5 dollars. 

Resolved! Can we remove voicemail

菉⛹️delete voicemail!  don't like it and don't want it露

Resolved! Account locked out , forgot security questions

HelloI am unable to log in to my account and i forgot my security question as well.

Resolved! Cannot receive text messages

This afternoon  I haven't been able to recieve any text messages on my phone. I can send them just fine and they show up on the recipients phone. iMessage works fine as well. have restarted my phone a couple times and turned on airplane mode and turn...

Resolved! Pixel 4 facial recognitions won't set ip

Anyone else having this issue?  I can't even make it through the set up process and it just fails. Thnx

Resolved! Porting Out Number

Hello, My mother is looking into joining public mobile, although she wants to keep her old number.. Since Public Mobile does not have a call center, we were wondering how she could port out her number to her new public mobile account when she makes o...

Resolved! Loyalty reward

I am not getting my $1 discount for being a member over 1yr , does anyone know why?

Resolved! Data usage

Just heard someone saying public mobile data usage leakage. they have same amount of time spend on the internet, always left over from other company, but seems that using faster with public mobile. Understand that public mobile is small company and c...

Resolved! Porting from Koodo Prepaid

I have been searching the threads about porting from Koodo Prepaid and most of what I've seen suggests I must contact a moderator to complete the port.  My Koodo plan expires tomorrow.  Is that enough time to complete the port or am I best to wait un...

Resolved! How can I make 20$ a month in the community?

Resolved! How can I change my username in 'community'

How can I change my username in 'community' - thanks!

Resolved! Talk Add-Ons

Hi, I'm curious how exactly Talk Add-Ons work in regards to the tiers available. We got 400 minutes LD to X amount of countries for $15We got 500 minutes Canada-Wide for $5(Going off by memory.) I have 400 minutes LD gifted to me by Public Mobile for...

Resolved! US Data add on

I'm traveling to the US and already have a canadian public mobile plan that includes data. Can I use the data currently in my candaina plan when roaming in the US or do I need to purchase separate data?

Resolved! Travelling to The US for 2 mths

When do I buy my Add On and are there any add ons that are longer than 10 days Also can I reduce my normal plan to a lower cost plan (eg. $15) while I am away at the same time

Resolved! No service

I dropped my phone (not hard at all) and now for some reason it's saying No Service. I reinserted the SIM card, and tried shutting it off and on but nothing works. Any suggestions?

Resolved! Porting request

Hello i would like to request my porting number to change to another carrier.Reason? . if i dont pay the on time, my line gets cut the very next day, i cannot receive calls or sms. Other companies dont to that.

Resolved! Cannot access self serve webpage

I cannot even get to the login page for self serve, it's blank everytime I try to load the webpage: https://selfserve.publicmobile.ca/ I've tried Chrome and Internet Explorer. Is there another way to access Self Serve? I am trying to get a copy of my...

Resolved! Reception on Lake Nipissing ?

My mother in law wants to switch to PM , but needs to make sure she can make / receive emergency calls from her location on the lake . Can the community offer some insight..

Resolved! Plan Expired - Due to Insufficient Funds on Auto Pay

Due to having not enough Funds in my account when my bill was due, my account was suspended, I just made a payment to reactivate my account .. but now it says my plan is "Expired" ... What does this mean? I currently am still able to make phone calls...