Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I signed up on december 18th and was told that I would get the 2nd month for free, but when I logged into my account on january 18th I had only a 10$ credit and not 35$ as I had been told. Went to the retail store but they couldn't help me. Has t...
I just paid with autopay and credit card 10 minutes ago, but my account stays "plan expired". Please help
Hi! Im travelling to the US for 5 weeks, leaving Canada tomorrow. Are my only options plan add-ons? Get's expensive after awhile. I thought I read somewhere that there were new US plans?
Do I have 90 days to resume service (same sim card & phone #) if I transfer to another provider? If so, would I be resuming the plan I was on (add-ons and bonuses included?) or would I have to pick an in-market plan?
A PM SIM card was bought online a month ago. Is there a expiry date for SIM card activation?
I'll be traveling to the States in February. I still have my Holiday gift with international minutes. Will I be able to use that to phone while I'm there?
Would a phone in the US registered with a bad ESN work in Canada or this network?
Is it correct that there are no taxes on $40. 00 dollar plans when I started the account there was 6 dollars tax but looking at my account today they only take the $40.00
Hi, My wife used the "refer-a-friend" and her number shows up in my account, BUT, no rewards are being applied. This has been going on for a long time now. Please can someone help resolve this issue? The other account is active and in good standing t...
New account- Sorry, your login attempt failed. Please try again.
Try to update credit card with new expire date, but failedUnable to Process TransactionSorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged. Please contact ...
I am heading to the US for a few days and want to be able to text. I don't need to make phone calls or receive them if I can text, and I don't need data. My plan says unlimited international texting, so I am looking for confirmation that I am goo...
Going into a friends camp(east of Trout Creek) this weekend for the first time since ponying up on PM.Coverage map says I'm good but on the fringe- report back next Monday
I checked my rewards info. I am using the Koho prepaid credit card to pay my monthly bill. The rewards info shows I owe $36. I am on the $40 plan. I calculated the bill to be $40.68 ($36 x 0.13 HST or $36 + $4.68).Does this sound correct? I need to e...
did not accept my payment voucher, my sim card is activated, my register and i am on the plan but when i go to put my voucher is says 404 not found
What is the tariff for calls to Dubai UAE
I verified my email address but I forgot my password so when I typed in my email address it says can't verify email address, what will I do?
I was trying to sign up to a new bank and Uber eats, and the text message they send you with a code to help sign you up is not coming through on my phone? I am also not receiving text messages from abroad. My plan is 50 dollars which includes unlimit...
Calling USA with basic plan - what is per minute cost? Or is it blocked?
Hello, Could you please tell me who should I contact in regard of overcharge of add-on in the account? Thank you
When I was with Telus my watch had its own phone number with data so i could still use it if i didnt have my phone on me. Can I still do this with Public Mobile?
My phone not reciveing or calling out
im a new user on public mobile the plan im using is a $35 plan, and the plan was on special for $25 for the first 6 months this is my second months,i have start using this plan on 20/Nov/2019, and right now for some reason is charge me full price i w...
hmmm. Lucky Mobile seems to have this figured out... Anyone know where this is for PM?
An iphone 7 on our account has had intermittent trouble the last couple of months sending SMS. Sometimes she gets "can't send". Retry is sometimes successful. I know there could be several causes - just wondering if some recent PM change might ha...
Hey. I'm going to the US for a few days. Should I wait to purchase a plan until right before? Do I need data as well as talk and text?
Can a mod get back to me on this. Stil can't believe I have to use a public forum for assistance with private matters.
Can someone please throw some light on buying extra data which does not expire until used up ?
Just purchased a new, unlocked, Maxwest Gravity 55 Go, off of Amazon. Same with the PM SIM card. Put in the SIM Card and activated the account with PM. Phone indicates 'No SIM Card - Emergency Calls Only'. The phone does receive incoming phone ca...
How do I know what I am using my data for ? All I see is "web 2.4 MB, 7.25 MB, etc." when, sometimes, I haven't even used my phone !!!
