[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Not receiving incoming calls consistently
Precursor, I’ve been a PM user for 2 years now. ive rebooted the phone, and this issue isn’t consistent but at least once a week I do not receive an incoming call (never the same person) and it will go to voicemail but I won’t even get the voicemail ...
Resolved! iPhone 12 Compatibility
Hi there!Is the Apple iPhone 12 compatible with the Public Mobile platform?
Resolved! 10$ referral
hello, I used my referral code for a friend to activate his Public Mobile phone plan.However, I did not receive my 10$ credit? Or it's not shown on my account!? thank you,
Walmart -Free sim - 2nd 30 days free
In Walmart flyer October 15th to 21st. 2nd 30 days free. Be sure to use a referral code for a $10 signup bonus applied to your account within 72 hours of activation.
Resolved! Unsuccessful SIM Activation
hello, my sister just purchased a public mobile SIM and went through the activation process for it. However, after inserting it into her iPhone 8, the message shows: "this SIM card that you currently have installed in this iPhone is from a carrier th...
Resolved! Received a no service message
I am on autopay. I tried to make a call and it said I have no service as I had not made a payment. I called the credit card company and they said all is well. I have used the same card with public mobile for a couple years. I reinput the # on the web...
Resolved! How much data is included in the $20 US talk, text and data bundle?
Thank you
Missing Text Message
My phone could not receive one-time verification code from CIBC (whether desktop login or App lgin). I have never had this problem with Fido. Just ported my number from FIDO to PM.I restarted my phone twice. Still no luck.Anybody knows why?
Recharging the account did not give a full month
I changed the plan on my account and re-charged it to top up for the following month. The system is telling me that the account has been charged there is $25 on the account, however I still cannot make any calls. Also, the system is telling me that I...
Resolved! Iphone SE 2020 (2nd generation)
Is anyone using Public Mobile on an iphone SE 2020 (2nd generation)? I searched the Community a bit and am seeing some conflicting responses.
Resolved! Re: port request
what is Alternate number? Why Public mobile is showing Alternate number attached to my SIM Card. I wanted to transfer the number from Koodo to Public mobile.
Resolved! Porting two phone numbers from a single account
Hello, I would like to join PM soon, and have already ordered and received my SIM cards, but I wanted to be sure of this before proceeding any further : I have two phone numbers (one for my wife and one for myself) under the same Rogers business acco...
Resolved! Account not activated
I tried to set up an account for my husband, got all the way to the Payment screen. The payment was processed, went to go to the summary screen and I got kicked out and a 404Error message appeared. I thought maybe it didn't register, so I tried to ...
Resolved! After 7pm and weekends
Does anyone know the policy for after 7 pm and weekends ?
Resolved! pay for plan
My credit card has be stopped because soemone tried to use it ( in Spain) and (on your site) I tried to replace my visa with a mastercard credit card. That card was not accepted. How do I make a payment for my next month?
Mobile Data Connection keeps dropping
In the past few days I've had problems accessing mobile data and that's never been a problem before. Is it possible this is a PM issue? Are there any steps I should take to make sure this isn't a provider issue? I have already reset network settings....
Changing phones
I'm replacing my broken phone with the exact same model that a friend gave me.(Samsung A5) I had the new one unlocked by his provider, but when I insert the sim card into the new phone the message I get is something like "SIM card blocked, enter PUK...
text is not working-**********
teami am unable to receive and send text
Resolved! how do you know if APN settings is correct?
how do you know if APN settings is correct? thanks
Resolved! payment
how to add funds to your account?
Resolved! SIM Card not delivered after 10 days
Anyone else having this issue? Can't get the contact form to submit either!
Resolved! US Add On Purchased, Connects to T-Mobile, yet no internet accessibility
I purchased both a 1Gig US data plan, and a text plan yesterday. I am now in the US, and I show a LTE signal, connected to T-Mobile, yet have no data either up or down.I have purchased and used the US data add on in this area on the same phone (S9) ...
Adding a plan
Last night I added a data plan to my daughters phone. My credit card was charged but it's not showing in my plan details and it's not activated on my daughters phone. Any ideas whats going on?
update credit card
How to update my credit card?
Resolved! Autopay Rewards switched from $4 to $2?
I tried searching the forum but wasnt able to see or find any information on this topic. Upon reviewing my previous billing history I noticed that back in May 2020 my Autopay Reward switched from $4 to $2? Was their an announcement or change to this ...
I was offered extra data for free for a month
I got the trial free data but now I am getting charged for it and I don’t know how to get it off. I want a simple plan $23 as I use auto pay
There are no plans in my self serve area... literally nothing to choose from.. What's happening?
Is this some sort of glitch?
