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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! No Data

Hello. I have a $35 plan that is supposed to have 1Gb+500Mb. My plan auto renews every 30th of the month. Today is the 17th of the month and i know i havent used up all my data but when i go to Overview in my acount it says "You currently don't have...

Resolved! How do I change plan before the renewal day (which is April 6)?

Creating Account - Phone number already used

I cannot create an account because my phone number has already been used, so now I am stuck in a loop Problem: Cannot create an account Errors encountered:1) Error when setting up SIM2) Email address not working so I can't log in3) Can't setup a new ...

Resolved! No SIM card message

New to Public Mobile. I registered the SIM earlier today (about 6 hours ago). My phone still says No SIM card and not registered to a network. Does it usually take this long? I am moving my number from Bell and the phone was unlocked. Thanks for your...

referral number needed

Hello, Need a referral number. Thank you. EDIT: Received. Thanks to all those who replied.

Add-ons

I have an Add-on plan for the US but every time I try to use it, it does not work.

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Beyond pissed of ...

I renewed my plan friday morning at 4:40 am. And... Have to service on my account Payment was taken. Account says active ... Contacted the mods numerous times. No reply or my problem hasnt been fixed. This is not the first time i had this issue.

Resolved! Can Public Mobile locate my phone via the SIIM?

Google can't locate my phone for some reason, can Public Mobile?

new phone

I have a public mobile account now, if I buy a new phone can I just switch sim & memory cards then new phone will be ready to go?

Resolved! Activation Error

I purchased SIM cards for myself and hubby, I was able to activate and port my husbands phone just fine from telus, when it came to mine I got an error message at the very last step, it seems to have created my profile and has attached my SIM to some...

Resolved! Losing a Referral if they change phone numbers?

Do you lose a referral from your monthly rewards if the referral makes a phone number change by either porting in a number or just simply making a number change, but still remains with Public Mobile with the same account number?

Resolved! how to reset a password

can't log in i forgot my password

Can anybody who can help me?

I just actived this number, and entered a number as a refered number, But I did not see the referral number at the summery page? can anybody help me make sure about it? thanks

Unrecognized Public Mobile transaction on credit card statement "BCCA"

Hi there, I just discovered Public Mobile charged me this amount on this day15 MAR 2019PUBLIC MOBILE 8554782542 BCCA5,75 I was debit on this date for my monthly plan but I don't recognize the other above transaction11 MAR 2019PUBLIC MOBILE 855-478254...

Resolved! MMS notification

Hello, I just switched to Public mobile with talk , text and data plan. I'm using and Andriod based phone. Talk , text and internet connection is working fine. But today my friend messaged me some pictures of the trip we had yesterday but all I see a...

Share the love: get a $25 Credit for You and Your Friend

Hello,I need a referral to open my new account with PM.Thank you for your help.Stelian

Resolved! $25 plan but not able to connect to internet

Hello, I've just switched to public mobile with a plan for data , talk and text. So far talk and text is fine. But I could not connect to the internet, like I was able to in my previous Rogers account. When I check my cellular network settings - the ...

My 3 Months with Public Mobile

Hey all, So I joined PM around December. It was a bit of an impulsive decision - I'd been growing increasingly frustrated with Bell's service and prices. I had a phone but essentially could never use it because of the exorbitant data fees. I did a bi...

How do I pay? How do I enter my account

Hello,I’ve bought a Sim Card at Walmart and I am in the first month of my Public Mobile 35$ plan. The problem is I can’t get access to the account I’ve created at Walmart. I don’t remembre the password and the site says there is no account registered...

Xiaomi speed test very slow

My wife and I have the same public mobile plan. She uses essential phone one and I use Xiaomi a2 lite. I did a side by side speed test and she got 46.5/23.4 Mbps speed I got 3.67/2.82 Mbps. Is there something wrong with my phone configuration? How c...

setting up voice mail thru a landline would use up airtime?

Please let me know if setting up my voicemail thru a landline or another cellphone would it use up your airtime or not (by enter * when greeting starts)?I checked my usage and could see it shows the minutes everytime i accessed to it.

Can't receive calls or texts

I recently got the us roaming add on and it worked for the first couple of days and now I can't receive calls or texts.

After port service not working.

Hi after I ported my number from Koodo, all my service stopped working, so I'm paying for service that isn't working now. I messaged a mod but no response yet. Please help!

PUK number required

I was locked out of my phone and require a PUK number

Resolved! Hung port?

Hello, Yesterday I activated 3 PM SIM cards and ported the numbers from a Rogers share everything plan.Two of the three numbers have ported and all seems well with them. The third number (ironically the first one I set up) seems to be only partly mov...

Resolved! Send and receive pics and video

How do i set my iphone6+ to send and receive pictures and video without a data plan?

Resolved! Need Help porting a number From Koodo Prepaid

I opened a new Public Mobile Line, but I am unable to port by Koodo Prepaid number in where they share the same back end. I messaged the Modteam yesterday, how long should I expect for the port/transfer to be completed?

Resolved! Plan not re-Activating

Hi there, i forgot to pay my bill for the month so my plan was suspended yesterday. But I paid it as soon as I found out yesterday afternoon and it still hasn’t re-activated. How long does this take? I have the right amount of available funds in ther...

How do I Disable Voicemail?

There is a lot of information scattered throughout this forum but it is buried and hard to find. Want to see all the info in one place? See all the possible solutions below.

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