Port number

[Puppymom1]

I tried to port my sons phone number from Koodo prepaid to Public but when entered it said invalid. Are you not able to port prepaid ??

[popping]

@Puppymom1 

Koodo prepaid are sharing the same backend as PM.  Therefore, you cannot use the automated porting provided at the time of your PM activation.  You should get a temporary PM number first.  After activation, create a supprot ticket using the Chat button at the lower right hand corner of this page.  Tell SIMon what is the issue (important) - use "port request".  SIMon will let your create a support ticket quickly.

1.  Keep your Koodo number active

2.  Provide your son's account number, the name on his account and his phone number to be ported.

[Puppymom1]

Thanks the guy at Walmart had no idea and suggest asking community 

[Gunner123]

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@Puppymom1 wrote:

I tried to port my sons phone number from Koodo prepaid to Public but when entered it said invalid. Are you not able to port prepaid ??

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@Puppymom1 hi you will need to take a temp number at activation and then contact a moderator afterwards by clicking the chat bubble lower right screen 

[kb_mv · Accepted solution]

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@Puppymom1 wrote:

I tried to port my sons phone number from Koodo prepaid to Public but when entered it said invalid. Are you not able to port prepaid ??

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With Koodo prepaid you have to take a temp number and ask a moderator to port the number for you. You can contact the mods one of 2 ways. Click the question mark bottom right of the browser as shown in the picture and open a ticket through the automated ticketing system;

or you can contact them through direct messaging at the following link (note this way may take longer for a response) In both cases use "Port Request" as a subject;

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

In either case you should receive a reply within 48 hours though typically they are much faster. Watch the envelope icon top right for a reply.