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Lost phone and can’t login

FadiaElmalt1
Great Neighbour / Super Voisin

My phone recently got stolen and I never really needed to login to my PM account since it was prepaid and I would just buy vouchers from a dealer. All I need is my account number to transfer out of my public account and keep my phone number. However I can’t seem to login and I can’t use my phone number as a way to recover my email or password. Is there anyone who can help me from the backend? Or can help me at all?

2 REPLIES 2

Yummy
Mayor / Maire

Redirect code to receive by email.

Yummy_0-1740686707494.pngYummy_1-1740686710592.png

 

BKNS27
Mayor / Maire

@FadiaElmalt1 

You will need to contact a CS_Agent by dm them and once the credentials are confirmed. The agent will help you access your account.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

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