No ringing sound on outgoing calls to mobile phones

[IreneG1]

When I make calls to mobile phones I hear no ringing sound only a single tone, then silence until the person I'm calling picks up. I hear a ringing sound when calling land lines.  I saw a previous post with this issue and an explanation but no solution. Is there a solution yet?

[IreneG1]

I did all that with no success. 

[IreneG1]

Will try.

[slusagm]

i would still make sure the OS is updated and Reset Network Settings

also, try your sim on another phone and see if there is a difference

[IreneG1]

Thank you for your thoughts. I googled it, followed all the solutions. No resolution. I also doubt it's the phone settings since there is a ringing sound when phoning landlines.

[funpig1]

@IreneG1 

Just ask google and you will get a page long answer of possible causes, only one of which suggests that it may be a network problem. Also note that there may be different answers for an iPhone or an Android phone.  I did not bother to cut and paste the answer.  Does AI have a copyright? Good luck.

[IreneG1]

No. I have an Android. Samsung 

[slusagm]

are you using iPhone? some said it is a problem with some version of iOS, try update it and see if it helps

or you can Reset All Networks.  If that is same, I would say it is what it is, don't think PM can do much. But of course, you can ask PM and confirm 

open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.)  Type the question Submit ticket and select Contact Us to get to ticket open screen       
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