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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Cannot load eSIM to new account activation

Installation failed to load eSIM now can’t use or complete activation. Tried sending a ticket and it won’t go through. Any ideas on steps to rectify?

Cannot not change to lower priced plan

I am not able to change to lower priced plan. The lower-priced plans are not visible to me. How to make it ? The user should have rights to change to public posted plan. Thanks.

Change Subscription

My current subscription is Canada-wide $25/month and when I went to "Subscription & Add-Ons" and clicked on "Change Subscription" , it shows what my current subscription is and Koodo Plans underneath it rather than all other plans that Public Mobile ...

charge

I am being charged monthly but when I log into my two known accounts there are no active subscriptions. I need you to identify what phone number/account is attached to these charges and remove my payment method.

Resolved! Login to my account - Reactivate account message

This is also happening to me. Public mobile if you’re seeing this please fix this now

Account access without phone setup complete

My son's public mobile account trsanfer from koodo did not complete properly. The esim setup was not complete and now the otp to the account is not accessible. We have received one otp via email, but a second is sent to the phone and there is no ot...

Upgrading iphone

I was planning on upgrading my iphone, however, when I checked with Apple, the new Iphones do not have a sim card. How do I transfer my Public Mobil plan to the new phone.

Update credit card info

Can’t find where to update credit card info

10 GB additional data promo

There is a message on my PM account:" Get 10GB of FREE monthly bonus data for 2 years, when you are on a plan of $24/mo+.ˣ Use Code: PMDATA10. Offer ends, June 26, 2026". I satisfy the plan criteria, but when I click the "Redeem now" link and enter t...

Payment History

Where do I access my payment history or how can I request my invoices for all time?

Promo code PMDATA10

My plan is $25.00 a month. I am trying to apply the code PMDATA10 but it says code is invalid. What am I doing wrong?

Issue with payment

Hi, I updated my credit card for the payment and somehow I put the wrong date. I corrected it but my line has been cut until I pay,now the issue is when I call 611 to pay it asks for my 4 digits account pin. Where do I get that?

Login Verification Code Issue

When my account was made, I was given a new phone number. I had an agent switch it to my current phone number, however, when I try to log in to my acount on the mobile app, it sends a verification code to this other phone number and I am unable to lo...

Your services are on hold

I am seeing this message under rewards that my services are on hold and I may lose the number. Is this a Public mobile error? I have been paying on time (auto-pay) every month.

Stuck Transfer from Bell (SOS Mode) & Support Ticket Button Disabled

Hi everyone,I need some help from the community or a CSA. I initiated a number transfer from Bell to Public Mobile over 12 hours ago. I replied "YES" to Bell's confirmation text, and my Bell service has since been completely deactivated.However, my P...

eSIM says not compatible with iPhone 17 pro max

I activated my account yesterday and got the eSIM. Because that’s all the iPhone 17 pro max takes. And it will not let me go back or go forward on the app or the website because it’s saying my phone is not compatible with an eSIM. Which we all know i...

No signal

I live in the country, phone and data worked ok. Now I have no phone or data and have to drive into town for my phone to work. Could you put in a work order to check signal strength in the Miramichi, N.B. region? Thanks

trying to access an account with out 2 step verification

my boyfriend lost his phone with a public mobile e sim activated on it he was trying to login to his public mobile account but asking for 2 step verification unfortunately he has no access to the email or the phone number what are his options to get ...

stoolen phone i want to recover my phone number

hello, my phone was stolen. i want to recover my phone number as soon as possible.

Dominican Republic

I bought a LD International call add on. Why can't I call the Dominican Republic?

Data not working

Hi, my data stopped working a few days ago. I’ve tried restarting etc and nothing works.please help!

Incoming Calls Not Working After Number Transfer

Hello,I recently completed a number transfer to Public Mobile. The transfer appears to be successful, as I can make outgoing calls and send/receive SMS without any issues.However, incoming calls are not working. When someone tries to call me, they ar...

Transfer number issues

Eight days ago I have transferred my number, i thought successfully from Rogers to Public Mobile. Only to notice today that I am not receiving calls nor texts. I am only making the calls and sending texts & have 5G.I've also transferred 2 other numbe...

log in issue

Hello,I hope you are doing well.I have multiple accounts with Public Mobile, and I am currently having trouble accessing one of them. Even though I am using the correct email address and password, I am unable to log in.Account details:Phone Number: #...

Resolved! Cancel my subscriptionto

I need to cancel my subscription or go back to a 3g plan. I am not sure what I can do as my phone will not connect over VoLTE.If the route is to cancel, my current number is ###.###.#### and I need all fees prorated and refunded.

Can’t or receive texts

Hi good afternoon I have two days now with the problem of receiving and sending texts can someone please please help me thanks

nor recieving what I Paying for

Why am I not getting 75GB on service Shows only 2GB

eSIM transfer

I put eSIM on one cell phone now I removed it from that cell phone now want to put that eSIM on other cell phone how to do it

My phone number

Hello,I have been trying to transfer my phone number from Chatr to Public Mobile, but I don’t think it goes well. I was wondering what it is happening, and how I can solve this problem. Could you please give me some information to help me out?Thank y...

how to get my number back? thanks.

I went back to my country for a few months and my number got cancelled probably due to the payment issue.What should I do now? Is there a number I can call?Thank you.

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