Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Have been trying to update my payment details for days, but I keep getting the error "notAbleToProcessRequest". I received a new bank card (which is working), but neither the website or app will accept it.
Hello all. As of yesterday I can no longer send pictures through text. I tried resetting network settings and the all caps APN address thing. Hasn't worked. I'm using an iphone7
Started last night. No phone calls, texts, or data. Already tried restarting / air plane mode on and off.
Has anyone ever been charged twice I had two payments taken off the Sameday first time ever
Hello,I am not receving any incoming calls after porting my number to public mobile service. I can call out and use the dats but incoming call are not coming thru.Can you please help me.Thank you
Hi,We were told in the chat ======= Here’s what’s currently available at the $35/mo price point: $35/mo Plan Options: The $35/mo plan currently offered is 40GB on 5G speed ======= But I don't see such plan in the Shop. Thanks
If I buy the unlimited US roaming package for $30, how do I activate the first day of usage?
Id like my caller id name updated to the current first and last name on the account, thank you!
My son's old phone died and we're trying to set up a new phone but can't get the esim set up. We are unable to log into his public mobile app because we can't access SMS messages sent to his number. He can't access his email either because its send...
I am not using my phone that much in the evening but the past few days I have usage of satay between 500mb and 1.5 gigs. And this is the time I still am on my wifi and then heading to bed. I have used 15 of 20 gigs now and not even half of my month y...
I dropped my old phone and now the buttons and screen doesn't turn on but I can still get messages and my alarms go off. I got a new phone and I don't know how to get my phone number to work on my new phone when I can't access anything from my old ph...
They didn't withdraw money from my credit card, there were no mistakes, nothing at all, I had a plan of $ 25 per month with a 50% discount for two years, today they cut my Internet, and now instead of $25 I have to pay 50 and it's still not clear w...
I changed my phone number and now nothing works. I tried resetting my network settings, tried turning off and on my phone. No data, text or call. Nothing works. Please help.
Woke up this morning to my phone not working. Card that had been used for months was rejected. So were my 2 other cards. None can verify. Deleted and reinstalled the app, tried on pc, tried incognito, tried switching my name to all caps. Nothing. Thi...
Hi,The number is 343xxxxxxx and data is not working. I logged in to check but nothing seems to work.It does not display my data. Please advice.Thank you
Hi,I have two issues:1. I activated an e-sim and when I activated it, no number came through and it didn't connect to a network2. When i try to log into my account, the systems tries to create an eversafe log-in via a one-time PW to the phone number ...
Why the constant pushing to switch to Koodo?
Why did PM take three payments of the same amount (full monthly bill) from my credit card on May 27? When will it be corrected!
I need to renew my subscription, however, I want to change to a lower cost plan. In my portal, Public Mobile doesn't show a plan less then $40 when i know they have them.I currently have no active phone and have been waiting 2 hours for a response.
Hi please helpi cant send text messages
This has gotten progressively worse for sending images not working last couple days With data or wifi Have tried all the suggested quick fixes
I just ported my number from Telus to Public Mobile and it’s been 24 hours and none of my data is working. I cannot send or receive texts, calls, etc unless I am in WiFi. I tried calling a number but it wouldn’t even go through. Any suggestions would...
Hello,I am requesting a review of my account and a refund for the charges that have been billed to me.I subscribed to a Public Mobile plan around December 2025 (I do not recall the exact plan details). Since activating the service, I have been charge...
How can I receive phone call from Canada if I am travelling in Hong Kong with a eSIM?
Hi, hope all is well. Question how come I was charge for $40? When I’m supposed to pay only $20? Thank you
Hello,My Public Mobile SIM card is locked and is asking for a PUK code.I accidentally enabled the SIM PIN feature and entered the wrong PIN. I do not know the SIM PIN and now the phone is requesting a PUK code to unlock the SIM.Could you please provi...
I received a text message last Friday about an PM promotional subscription plan. Shown in the screenshot attached. I accepted this offer by replying YES1. However, it has been a week and I see no updates on my PM account regarding to this promotional...
Hello I lost my phone and my Sim with it since I am on a vacation I'm not able to pick up a new Sim and I'd like to continue with the services, how can I transfer my Sim number to a ESim so I can use it in the phone I just bought
i paused my subscription for less than 3 months and just logged in to reactiva it but it does not remember my account and it is making me reactivate my account with a new number. What should I do?
