Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My payment went up from $23 to $28. Why
Hi, I am inquiring about re-activating account with new phone Samsung 5G - waiting for reply from CS-Agent. thank you have a wonderful day.
1st I read that I get free international text and picture text texting as long as im in canada sending out the text is this true and is Brazil included in this because it doesn't say anything about where is ok. 2nd I have a Can/US/Mex plan can I use ...
What about phones that are on 5G? Does the US Data Roaming add on work seamlessly for them?
Hi,I changed the email address on my Public Mobile account. Now when I log into the mobile app, it asks me to select a subscriptions like I am a new customer.Can someone help?
Help I cant figure out how to report a sim card hi jacking or sim swap or whatever. SOme one else is using my phone number and third party Authentication. I'm frantically trying notify banks and cards. How do I report to Public Mobile?
Dear Public Mobile Customer Service,I had an original account which I used for a few months but then canceled because I no longer needed it. After that, I created a new account through the mobile app to purchase an eSIM for a family member. Although ...
I got a 15 day US roaming package. I am in the US and am connected to the AT & T LTE network. I can send and receive texts, but outgoing calls fail and incoming calls go straight to voicemail. But calls to voicemail fail, so I can’t retrieve voicemai...
I’ve been trying to cancel my esim and my plan for months now. I can’t log onto the website to see my account, I can’t login onto the app. It just constantly shows up forbidden ai and error codes.I just want to delete my account at this point. Someon...
It's says my payment was paid way do I still have no service
Hi everyone, I dropped my phone a year ago and it messed with my sim card tray. The solution was to move to esim and it seemed to work. Unfortunately I didn't learn how to not drop my phone again so flash forward a year I dropped my phone again and I...
Hi! I want to make sure this works. I have an eSIM and I’m currently in Canada. My husband is physically in Mexico. Could I purchase a SIM card for him from Canada and bring it with me to Mexico so he can have access to a Canadian number? We are Cana...
Hello, I got new account and subscribed for a plan with eSIM, website told me to download eSIM in the App, but I can’t download app because I have German Applestore and to change it to Canadian I need a Canadian phonenumber so I went to the app fro...
Hello everyone,I recently joined Public Mobile.There seem to be some contradictions between the plan summary I saw before signing up and the official terms and conditions.My plan is the 100GB Canada-US-Mexico data plan, and because of these discrepan...
I have been without a cellphone for quite some time. My original cell is broken and I purchased a new phone and Sim card. I have tried many times to get my old MP phone plan transferred to my new cellphone. It has been very confusing for me not to ...
HiI have an existing Public Mobile customer with my own phone number with Public Mobile. I was trying to port my wife’s number who was on Bell using my own Public Mobile app and it did port the number successfully however it overrode my account with ...
I have been admitted into hospital since June 1st and will likely need to be here for at least a couple more weeks. For those unfamiliar with hospital entertainment TV's are generally not available since most of us have date place for our phones and...
i need to update my credit card
I scanned the QR code on my old phone by mistake. How can I get a new QR code to scan on my new phone. Thanks
Does anyone know, is Samsung A17 Canadian version 4G/5G compatible to VoLTE of Publicmobile? Thank you!
Hi, i am trying to transfer my public mobile account and # to my new phone. I smashed my ikd phone so i have no way of doing the verifacation vode the send to my # and it doesnt give mw the option to send to an email instead. What can i do?
I got a new (old style flip phone) and tried to activate it using a e sim. I went through the process, it said my phone was compatible. It assigned me a phone number, And then as I went through to try to finish it, it was unable to finish since my ph...
Dear agent,I have followed your instruction of creating a new account with a new email address, but is still shows that the payment is unsuccessful. Here is the notification and it says that there is account configuration error, so it cannot be the p...
My account is suspended when I try to make phone calls but the app says im good to go and will not allow me to make a payment. My data has reset from 60gb used to 0gb used.i don't know what else to do as it wont let me make a payment because the app ...
I need a line and eSIM reprovision and cannot figure out where to get actual help from. I was not able to submit a ticket
@softech Hello, Would it be possible to also get this number from you for the live support? I ported my phone number and then my husbands and now they have been mixed up with each other and I cannot get a hold of anyone to help me. Thank you!
Can't send text. But can receive.. apn correct
Simply wanted to drop in here, in case anyone searches about this topic, that the Light Phone III works very well with PM for text and phone. The only thing I have not been able to figure out is to send and receive photos and pictures via text messag...
