[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! flip phones and Public Mobile SIM card
Can I use my Public Mobile SIM card in a flip phone?
Moderators help with stalled transfer still getting billed by public mobile
My transfer from Public Mobile to Telus has stalled and I need a moderator's help. Welcome email dated February sixth 2026, acc, . I can no longer log into my Public Mobile account, so I can't raise this through normal channels, but I'm still being b...
Please Add Bangladesh to Public Mobile’s 1,000-Minute Calling
Public Mobile, please consider adding Bangladesh to the 1,000 international calling minutes. Many customers have family there, and this would be a very useful addition. Update by Softech: removed incorrect tags
Payment problems
I got a message that my payment info was invalid so had to renew my subscription, but was overcharged! Please advise
Apn isp vs sp
my cell data has not worked very well across Canada the last couple of months. I’ve been dealing with the public mobile Support ticket people. They have suggested multiple things to turn my cellular data network from an ISP apn to an SP apn and noth...
Phone stopped working
My phone stopped working but I’m not behind on payments.y account apps says I need to make a payment.
SMS issues on setup
Hi all!I just cut my 20-year tie with Rogers and setup PM. Works great - except I can't send/receive SMS from non-iphone contacts. Anyone else have this issue and solve it?ThanksFred
Plan not working
Hello, My phone all of a sudden doesn't work anymore and I don't see my number in my account. How do I fix this?Thanks,
Payment issues (on Sep 14)
Do you have any issues on payment? On July 2026 I updated my payment deets with a new cc, but today (Sep 14) I got a text, "your plan did not renew because we did not receive your payment. To resume your service make a payment at..." I am trying t...
I can not choose $20 plan
i go us to choose $35 plan, but when i go back, I ONLY can choose more than $30 plan, I can not restore $20 plan.
Resolved! Samsung Galaxy G20 5G but no 5G access
I purchased a 5G plan a few months aga, but mainly use WiFi. Under Mobile Networks I do not have an ability to select 5G, The selection is LTE/WCDMA/GSM (AUTO CONNECT). This indicates LTE+ on the top screen. Internet connection is sporatic. When it c...
Re: Reminder: CS_Agent profile turndown
there seems to be a glitch in your chatbot. it whites out when i try to send a message
Not registered on a network, can't call
My phone says I am not registered on a noetwork but I can send and receive text messages but I am not able to make or receive calls
Repeat Phone Number
When calling my number, after numerous rings; the cell phone number to which they are calling is mentioned. How can I remove this, even though they are calling the same number which is being mentioned. I want it removed from being repeated.
horrible slow data loading and disconnection interruptions
i live in Yellowknife, recent have experienced horrible slow loading and disconnection interruptions
Re: Now Available: TELUS Fast Switch
I am also experiencing issues with trying to access the link provided on the pm website. I either get redirected to the same error page or just sent back in a loop to the exact same homepage for pm.
7B1
Hi, can anyone help me out with the above message? Been a customer since 2011, never had this problem.
Resolved! Just signed up. getting "esim not provisioned" error notification. Can't even log in to the app
I JUST signed up, not even an hour ago. Not trying to port anything, just wanted an esim. Got "esim not provisioned" error notification on my android shortly after paying. I'm getting no confirmation of this esim working. Can't calll, message, nothin...
Service cancelled
Hello I had changed my monthly subscription to lower data but at the last second canceled the planned subscription change, however now I dont have any data at all. Can I please get my old subscription back
Activation failed and now app won't let me log in to complete it
I tried to transfer my number over from Bell and the activation failed. Then, it told me to contact an agent. Now I can't even log into the app to finish the activation as it says it fails each time and asks me if I'm using a VPN to disable it (I'm n...
not able to use my account
I have money in my account but i can't use my phone no warning that there was a issue with the billing just the phone stopped taking calls, i have tried to make a manual payment through the website failed, i tried to make a payment through the automa...
how to create a ticket for customer servie
i need a direct link to create a ticket. i don't understand all this expert messaging stuff it just goes around in a circle
Resolved! My activation is not working. I want to cancel for a refund.
Hello, I have paid my subscription. I have followed all steps. i have downloaded the app. I have tried toa activate multiple times. It always fails. I have paid my current provider and my number is valid. I wanted to port my number. i cannot use a ne...
PM halved my data & said it was due to a 911 service fee?!
Public mobile has gone off the rails. My plan renewed on the 10th with only half my data available, which caused me to be dropped during an important meeting. Their chatbot said "your plan did not renew because the system missed the mandatory 911 reg...
Lost phone,cant login to email or public account
My wife lost her phone,and unfortunately hadnt logged into any other devices in a while so she cant authenticate to get into her email.This is blocking her from logging into her public account,so she can attach the new Sim to her account.None of the ...
Why are my plan offers are different than my friends
I noticed that I only have a few options available in my Public Mobile app when I try to change my plan, mostly the regular plans. However, some friends who live in the same region and whom I referred to Public Mobile have much better plans and promo...
Resolved! Login shows no active subscription even when my number is working fine
Hello,I am unable to manage my active subscription. My phone number and email are being rejected as invalid even when I click forgot password or email. I had to create this second account just to log in and open a ticket.Please help me recover acces...
Resolved! provides wrong info
I just subscribed with porting. I entered the wrong phone number, how can I cancel it and give the correct number?
Resolved! Problems to transfer my e sim
I paid for an eSIM, but it isn't compatible. I bought a physical SIM, but I can't proceed when I try to log in to my account.I would like to speak with an agent.
