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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

REFERAL CODE DISCOUNT

removed spam

Resolved! Website won't accept payment

I just signed up my new phone on the website and registered with no problem without using the APP. I am trying to setup my g/f's new phone and the site will not accept my payment. The card is good. Chat is of no use they keep telling me it is impos...

Just set up phone today

Can't connect to network

locked out of my account

i no longer have sevice on my account and need to get the issue fixed

Reactivate sim card

I need my sim card reactivated. Is this possible?

access to my account not working

hello . im having difficulty accessing my account. when i try to i keep getting:"We’ve noticed you have an active Public Mobile service and would like to confirm your full accessA 6 digit code associated with your EverSafe ID will be sent to your pho...

Didn't receive text to transfer from Public Mobile to mew provider

I did not receive a text asking me to confirm YES to switch my number from Public Mobile to my new provider Telus. My Public Mobile account is still active.According to Telus, Public Mobile refused the transfer, but I never received a text.

Rural coverage

I live in a rural area. Per the coverage map, I should get at least 4/3G at home but I constantly miss calls and fail to receive 2FA texts. When I drive 5 mins from my house, all works well. My cell phone is obviously compatible because it works when...

Transfer

I did not receive a text asking me to confirm YES to switch providers after I enrolled to Public Mobile

Resolved! Lack of cellular signal

We live in Trail BC. There are mountains here and our house is in a signal dead zone. Best value about -119 normal value -126+. Cannot phone without call break up. This is not limited to the Telus service. No Bell signal and poor Rogers as well, abou...

Resolved! Can I upgrade my plan/subscription on 4G or get slow data past my limit on 4G?

My phone is on 4G and is not 5G compatible. On my previous provider, once I exhausted my 4G data, I would still get slow data. With PM, this is not available for 4G plans, only for 5G. But I could use more data in case of emergencies. I checked out p...

SIM card

Hello, I ordered the on Dec. 10th, but I have not received it yet. You sent me an email to activate my new SIM card, but I don't have it. Please find the attached, and let me know what I should do. Thank you so much

URGENT - Broken phone, locked out from 2-factor authentification

Hi everyone, I have a wild problem. My phone died the other day and I have no access to my Public eSIM now... I have bought a new phone and am trying to find a way how to transfer my old eSIM into the new phone. The problem keeps on arising that Publ...

Change email

Hi,I need to change my email from "xxxxxxxxxxxxxxxxxxx" to "xxxxxxxxxxxxxxxxxxx".Please do it for me.best regardsSecuriity Corporation

Calls and texts not working after transfer

Hey, I transferred my number from Bell to Public Mobile yesterday evening around like 8pm, and I still currently can't receive phone calls and send or receive texts. I'm able to make phone calls however, but when someone tries to call me they get sen...

Phone activation

Unable to activate new phone.payed two months now still nothing! HELP

Sign up and plan change

I ported my number from virgin to public mobile and after sign up changed my plan right away. Can someone confirm if I will only be charged for the new plan

Can’t make 1800 or 1888 call again !!!

Hello, 2 weeks ago, i could not make 1888 call, and it was fixed next day. Now I found I can’t make the call again! Can you fix and not let it happen again?thanks! chiwen

Report stolen phone

Hi i lost my phone today '

My account is suspended.

Says my account is suspended. My credit card is in good standing and does not expire until 2029

Transfer number

How do I transfer my number

cannot change cc info on existing but suspended account

I have had an account for several years. My cc was recently compormised so I have reported it and since recieved a new one in the mail.Today, I logged in after recieveing the required code, I have tried every approach and there is no way for me to ge...

Refund prepayment

Hello, I submiited a request to switch my phone number to another carrier on December 18th, but it wasn't completed until today, December 21st. A payment was taken out of my account on December 19th. How can I ask for a refund?

How can I talk to a real person?

how to switch esim to physical SIM card

Heymy public mobile network has been actived using an esim, I now have a public mobile physical SIM card and I would like to transfer my existing number from esim to the physical sim, could you advice on the correct step to complete process?Thank y...

Bonus gigs

Hey all How do we know when we get bonus gigs I see I got one just don't know why

Resolved! My Wife's Account

I set up my wife's account yesterday...as she was a former Koodo prepaid account user, the system required that I request a "new" phone number to get the account up and then with the aid of a Public Mobile agent request to change her new number back...

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