From SIM To eSIM?

[Heide]

I am an existing customer who wants to switch to eSIM. I am logged-in to the app, but under "purchase SIM Card" there is no eSIM option. It is written "select a SIM" but there is no active link and no possibility to select anything. I can only purchase another physical SIM... Any suggestions? Thanks.

[softech]

@Heide what phone do you have? 

First, use the IMEI checker to confirm if the phone is clean (you might have 2 IMEIs, check them all):

https://www.devicecheck.ca/check-status-device-canada/

If it passes the check, then reach out PM support for further investigation 

Please open ticket using Public Mobile Expert Messaging using your Community/EverSafe account.  Select Start a Chat to begin:
          https://expert-messaging.publicmobile.ca/guest/pre-chat
**You'll get email/SMS alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre