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Resolved! Data consumption order of prescedence

Hi, I'm a Rogers customer seriously considering switching to Public Mobile and am curious about the following scenario: I plan to regularly purchase the 90 day plan with 6 GB of data. I also intend to purchase the 1 GB data add-on. Any unused amount ...

kavafshar by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

Resolved! Account suspension

I have a friend who is considering the Public Mobile service. He takes long vacations (6 months or more) from time to time and would like to take advantage of the generous account suspension feature. Before recommending the service, I just want to cl...

Resolved! Long distance on the promotional 12gb plan

Hi,I am on the 12GB Data/90 days plan. From my plan details, i see that it includes Unlimited Provincial Talk.Yesterday was the first time i called a number starting ith 519xxxxxxx, it prompted me saying that this is a long distance call and you will...

glamoe by Great Neighbour / Super Voisin
  • 13 replies
  • 0 Bravos

Resolved! Canada 150 plan ?

Was wondering if PM could do a plan for Canada's 150th birthday ? Call it the Canada Plan (or something to that effect)? Same deal as the fall promo (unlimited province wide calling, global texting, 12GB data/90 days, $120/90days - discount for autop...

paulie by Model Citizen / Citoyen Modèle
  • 12 replies
  • 1 Bravos

Auto pay setup, but failed to renew

I have auto pay setup, but it sent me a text messaging saying that Public Mobile did not receive my payment. My account is now suspended and my phone or mobile internet just stopped working. I have called my credit card issuing bank, they told me the...

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alvin_pm by Good Citizen / Bon Citoyen
  • 3 replies
  • 0 Bravos

plan change, number changed, nothing is working now

Hello, So today I had to change my plan from a 30d plan to a 10d plan with just provincal talk. just temporary since I had some extra funds in my account, and I had changed my phone number as well for personal reasons.. but now nothing is working.. w...

Got plans for Easter long weekend..?

Hey Community, I wanted to wish you all a happy Easter for those who are celebrating, and an amazing long weekend! I hope you enjoy, cherish, and have lots of fun!! Feel free to share any plans you might have for the long weekend. Cheers, Jeremy

Jeremy_M by Retraité / Retired
  • 26 replies
  • 9 Bravos

Iphone 6s not receiving calls

Yesterday i set up my iphone 6s and could receive calls as well as make them.Today i realized that i wasn't receiving any now, although i can still make calls. I can't seem to find a fix for this. Everything else is working except for my MMS, i dont ...

sschummer33 by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Resolved! Which plan and or add on's?

Hi Folks,I am a new kid on the block and my needs may be somewhat different than most. I have done some research in the community but do not seem to be able to find information that is pertinent to me. So here is my situation and questions.I am a res...

MBNavion by Great Citizen / Super Citoyen
  • 33 replies
  • 0 Bravos

Resolved! 4G stopped working - only connects to 3G

Good Morning, I would like to preface this by saying that the 4G on mine and my wifes phone was previously working with no issue. I havae also verrified the APN settings are correct.Basically - at some point in the last few weeks both mine and my wif...

Theprincipal by Good Citizen / Bon Citoyen
  • 28 replies
  • 0 Bravos

Resolved! Refer a friend

Hello,I signed up for Public Mobile in Nov 2016 and referred someone right after. I signed up for auto pay. It said I had a credit of $3 for the referral and $6 for auto pay. However in Feb 2017 I paid $108 (-$6 x 2 Auto pay reward, from the November...

Nebula by Great Citizen / Super Citoyen
  • 7 replies
  • 1 Bravos

Resolved! US roaming

If I purchase the talk text and data add on do I also need to purchase the long distance us calling add on? How does roaming work? I want to make sure I don't come back with a huge bill

Sgosse91 by Great Neighbour / Super Voisin
  • 7 replies
  • 1 Bravos

Unable to afford this week, will it effect my rewards?

Hello everyone,I had alot go on this month and ultimately cannot afford to pay for my service this week, however will be resuming my service the following Friday. I'm concerned that my loyality, referal and community rewards will be affected by this....

tylerdetox by Good Citizen / Bon Citoyen
  • 2 replies
  • 0 Bravos

Tagging a MOD

First off I want to start by saying it is great to see so many people helping others out on the forum. With that said I am starting to notice this more and more the last little while, where the respondent(person trying to help) is tagging more then o...

ShawnC13 by Oracle
  • 13 replies
  • 12 Bravos

Resolved! could not receive any incoming calls for new account

New account. port number from chatr wireless. Since it doesnt have account nunber I only enter pin number. now it only can make the phone call and cant receive any incoming calls. what I can do?

zmh1175 by Great Citizen / Super Citoyen
  • 13 replies
  • 0 Bravos

Resolved! Sim doesn't work after changing sim & unsuspending my service

Hi all, I'm not sure why but my data doesn't work after changing sim card (after losing my old phone) and unsuspending/resuming my service. Could any mod or anyone direct me to a mod that could help? (or is it that my Oneplus 3T somehow doesn't work ...

Resolved! Invoices are missing all the time !!!

Hello,For now, i didn't receive any invoice!!!!Unfortunately, i forget to ask 3 months ago and now i need that and also the new invoice for today when the plan will be renewed.How can i obtain the old invoices and why all the time the invoices aren't...

Resolved! I was charged twice on April 8

My account was dormant. When looking at past payments. May had 10 day plan and purchased 25 $ voucher. It expired! Then April 8, was charged 15$ for 10 day but my intent was too switch too monthly. I was then charged 15$ and 27$ on same day. This exp...

dboxtvinfo by Great Citizen / Super Citoyen
  • 14 replies
  • 0 Bravos

Duration of account being open after non payment

My 90 day plan gets over on 27th april and i will be out of the country for 3 months till july end so i plan to take my credit card off autopay my question is in how many days would i have to pay the next 120$ plan fee to get my plan reinstated if i ...


I cant send text massage out on text and talk prom plan, I try 5 different phone , all cant sent out, only can receive massage

robin771981 by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! Long distance voice calling quality

Does anyone have any issue with the call quality when making international calling? I recently bought the 400mins long distance call add-on to make calls to Malaysia and US, and I found that my calls to Malaysia constantly having a delay but not to U...

tobias_c by Great Neighbour / Super Voisin
  • 10 replies
  • 0 Bravos

Getting an Invoice

I got an invoice with no problem last month. This month the mods have increasing demands on the info I have to supply them to get a simple invoice. My account number or phone number gives them all the info they need. Is this PM's way of refusing to g...

BLH by Good Citizen / Bon Citoyen
  • 12 replies
  • 0 Bravos

Resolved! PM user will have service on the cruise ship

Seems some people asked but no answer. I tried it on Royal Caribbean ship last month. Public Mobile user will have service on the cruise ship via Cellular at sea (Carrier code: 90118) You will be able to Receive text for free. Presumably all US Roami...

echf by Model Citizen / Citoyen Modèle
  • 8 replies
  • 5 Bravos

Will Ontario public mobile number work in Montreal

I am on a 128$ promotional plan for province wide calling with 12 GB of data. I am travelling to Montreal over the weekend. Wanted to understand if my data will work so that i can use google maps and will i be able to make calls.

Nits by Good Citizen / Bon Citoyen
  • 10 replies
  • 0 Bravos

Resolved! Unable to Send Picture MMS after Port

Hi All, Recentely ported my Galaxy S3, Android 4.4.2 from Telus without unlocking it. Calls, regular texts, and data seem to be working. Recieving pictures via MMS seems to work as well, however, I appear to be unable to send pictures messages via MM...

ACanadianUser by Good Citizen / Bon Citoyen
  • 11 replies
  • 1 Bravos

Resolved! Getting a ton of spam calls since switching

Hoping someone could help with this issue as it's starting to get very annoying. Since switching to Public, I have been receiving a ton of spam phone calls from area codes all over the USA and Canada.I let every call go to voicemail and I've blocked ...

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oadest by Good Citizen / Bon Citoyen
  • 31 replies
  • 2 Bravos