Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Not sure if I remember my pin

Resolved! Porting number

Hi, I'm wanting to port my pm account over to a koodo account. I just paid for my months service as of today, when I port over, do those funds port as well or do I loss out on that money. Or am I able to get refunded that money. Thanks

Resolved! I am set up for AutoPay with credit card - why is this not processed as a recurring payment?

I have 4% cash back on recurring payments with my credit card. Unfortunately, Public Mobile is not categorizing the charge as a "recurring payment" when it sends the request to VISA so I'm not getting the cash back. Is there a way to fix this?

Signed up today-"oops something went wrong" after I had filled in my CC credentials

Greetings.. Signed up today in an effort to activate my new PM sim and get a new number. Went through the application process until the final "next" icon was supposed to verify and complete the registration. Instead, a message popped up "oops somethi...

Post deleted? Why?!?

Resolved! Post deleted? Why?!?

My post was deleted. I hit post and it's not there. I don't want to type it all again! Unacceptable!!!

Picking up voicemail

Resolved! Picking up voicemail

I am trying to pick up a voicemail I received by using another phone number which happens to be in the USA. From what I read it is not possible to access my voicemail using a US landline unless I purchase talk time on the phone that is sitting in a ...

Resolved! Referral Bonus not received

Hello, i referred a friend yesterday, i even helped him set up his account. I made sure my referral code (KNxxxx) was used, and it was confirmed. From what i've read, i am supposed to see the refer-a-friend credit in my account almost immediately, bu...

Resolved! Notice of cancellation

I received a text message saying I am cancelling my account this is incorrect what do I do

How do I remove my credit card from an account

Resolved! How do I remove my credit card from an account

I need to remove my credit card from my daughter's account.I do not know the 4 digit pin number to get into the account. I also do not know the account number.I get charged every month for service.A moderator told me there is not a credit card attach...

Web / Data Usage View for Date Range

Why can i still not view my data usage only in a month i have to go through 25 pages one by one adding up each line how can i sort data only and have it add it up for a date range

Resolved! I have a SIM already but need to transfer the SIM # and my phone # to the new SIM

Long story short I dropped my SIM card out of my phone into my car seat and can't find it. I bought a new sim and need to transfer my phone number and my account info to the new SIM but I already have a Public Mobile Account. I need to transfer ever...

Multiple numbers transfer from 1 account

Resolved! Multiple numbers transfer from 1 account

I have 2 numbers with Rogers. I bought 2 SIM cards and I want to activate them each, and I want to transfer my numbers from Rogers. Both numbers are under my name in the Rogers account. Since I cannot have 2 numbers for 1 account with Public AND onl...

Credit card has been charged multiple times for 1 GB of service yet it shows $55 available funds.

I needed more data so I bought more data. Trying to get the data I bought 1GB yet through an error on my part and not quite understanding the response time I updated my plan to start on next billing date. I see I have been charged for another month o...

Change the payment method

Resolved! Transfer payment to another credit card

I have two numbers under the same email and same credit card I have changed my credit card and was trying to change payment method. It only gives me to change for one phone number and another one I can't .It doesn't show that I actually have two acc...

Resolved! 5 gb free data

i've just activated public sim with a plan of 15 cad/month.now if i buy another plan for 25/month will i get that 5 gb free data new year offer?thanks

Is there an option to get more than 8gb of data?

Resolved! Is there an option to get more than 8gb of data?

My internet is down at home and I am hosting an online conference today thru thursday. having to tether to make zoom work. I purchased the 8gb and have already used 3.5 in the first session. Is there a way to get more data without having to purch...

Reactivation after top up on suspended service

Resolved! Reactivation after top up on suspended service

How long does it take for the account to be reactivated after it has been suspended, and a top up payment was just made to reactivate? Should it be working immediately? Thanks

can not send or receive text messages

Phone will not send or receive text messages without wifi and does not send or receive any sms messages only iMessages . I have taken sim card out powered on and off, put back in, not worked, I have removed the cell service provider to another and th...

Resolved! SIM card

Is a prepaid SIM card the same as a public Mobile card that doesn’t say prepaid ?

Resolved! porting error

hello, i ported my number from public to freedom, but my line got suspended today only. i havw $10 credit in my account. is there any way i can approve the porting request and use that credit. i still havent received any text for approval