Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I was paying through my US debit card since I didn't have a Canada's debit/credit card. However, I recently got one. I see that auto renewal was processed today, and was charged to my US debit account. I have now removed the US card and added Canada'...
I started with my payment date being the 25th of every month. It then proceeded to change every couple months to one less day. I am now at the 21st of every month, therefore not completing a full 30 day cycle and paying earlier than I should be. Help...
I purchased voucher from Superstore yesterday, tried to enter it as usual before I left the store, didn't work. Went back 3-4 hours later and tried again. Still didn't work. Superstore gave me a new voucher to try but it also didn't work. Now, a li...
I click to reactivate my current plan. I put enough money through to cover the cost. When I now click to pay the 'amount due' a red message comes up saying 'Your account has already enough balance.' I've tried logging out and in etc etc, I've looked ...
I tried to login my account and it doesn't work. So I tried to do "Forget password" but it keep saying "Sorry, we’re unable to verify your email address." Even thought I entered correct email address. Please help. I need to login asap.
Tow months ago I registered a new credit card to my account and set up for auto pay. I have been using auto pay for a number of years now and have not had an issue until now. For the last two months I am being notified that my account is suspended ...
I was wondering if someone could help me with this.I joined up with Public Mobile sometime around February of this year and there was a 5GB promo with activation of your service with any plan $25 and up. I still have said data bonus completely untouc...
I did not receive my 10$ reward, i has been refer by a friend
Is there no 2GB Bonus offer for existing customers when they go for $35/month data plan? For new users, they are providing a great deal. I really hope they would consider us.
I was online and thought I updated my plan. But now when I log into my my Public mobile account and whe I check my plan it says " oops there is an error ". I have no idea if my plan has been updated
How do I make sure everything is set up right? When I use my phone for ANYTHING but Facebook.. I get the message NOT REGISTERED ON NETWORK??Please Help TYIA
Hello, I am new to Public & I just got all set up. I checked my credit card & I have been charged $56 on September 6th 2021 $56 on September 8th 2021 & $56 on September 9th 2...
Hi, I have a LG G3, the phone calls is working fine but if there is no WIFI available around, I cant access internet nor the voice option of Google, neither map etc... I was with Koodo before and had no problem with this. Someone can help since ther ...
Hi guys, That's my second time with public mobile but this time I have a problem with changing my plan. Right now it is about to end on Sep 15 but I am still waiting for my sim card to arrive. Does anybody know how to change plans if my account page ...
Need help. when I go and log on in to my chrome web browser everything works until I click to check details and then it goes to a page that saysOh no!It looks like something went wrong, but don’t panic.Log out and then log back in again to continue. ...
Hi.I refer a friend a month ago.When I will Recibe the reward?Thanks
hi i am trying to change auto payment but i forgot passward and secrity quetion.how can i reset?
My plan renewed at midnight. I just turned my phone on and a message popped up saying Apps have used more data than usual. I checked my plan and it says I have already used 113 MB of data. Can anyone tell me how I can find out which apps are using m...
Hi, which one of the phones sold here (https://www.publicmobile.ca/en/on/phone-section#phone-start) has two SIM card slots?
Hello!Moving from Koodo to Public mobil, I am trying to register my new public mobile sim card. During the process, when its come to register my old phone number, I have the message "Please enter a valid Canadian phone number'Thank you for your help....
