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Mimi33 · 03-21-2022

On December 27 my plan and my account became a disaster. I had 3 renewal dates between Dec 15th and Jan 13th. Every two weeks I get charged eight dollars for an add-on by the system. On March 5th after the agent refunded the money once the saw I did ...

Mimi33 · 01-26-2021

I am trying to pick up a voicemail I received by using another phone number which happens to be in the USA. From what I read it is not possible to access my voicemail using a US landline unless I purchase talk time on the phone that is sitting in a ...

Mimi33 · 05-14-2020

I wanted to update my spouse's phone to a newer model. Instead of setting it up manually I decided to use our iPad to transfer information. Part way through I realized the iPad was set up with my apple ID. He needs and has his own. Is there any wa...

Mimi33 · 11-13-2019

I want to use my plan while in the US for 5 consecutive months. I need to know what add ons I can pay for so that I can call and text US to US and US to Canada numbers. I am reading that add ons are for calls originating in Canada which won't work fo...

Mimi33 · 05-28-2022

hello. I feel so sorry for you. I went through a similar issue that took over six months to fix. It started when I purchased an eight dollar add-on. For some reason The system kept charging the same ad-on 3 times that day. After December I was being ...

Mimi33 · 04-03-2022

System charged for correct plan however did not apply rewards, which was corrected after completed a ticket again. (is there a reward for most tickets created for the same reason in under a three month period, kinda like there are rewards for bravos...

Mimi33 · 04-03-2022

@computergeek541 @John41 @dust2dust This is a very interesting discussion. I just wanted those interested to know why I value the community so very much. On Dec 27th my account started acting up with the system charging me every 7 to 14 days for 30...

Mimi33 · 03-22-2022

I have received credits many times. I think the rewards no longer posting is what they owe me so about $40. If they paid me minimum wage for the hours I have spent dealing with numerous agents and having to keep explaining the whole mess while gettin...

Mimi33 · 03-22-2022

I did have a conversation with an agent about that. Problem is 7 different agents told me they stopped the bi-weekly $8 charge (sometimes for data, sometimes for texting or calling) and system overrode it every time. I took pics of my account from mi...

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