Community

Resolved! Need more data for one month

Currently, we have the $25 plan with 1 GB total of data. However, for this month, I need the $35 plan for the 3 GB of data. Doing an "add-on" costs far too much compared to the plans. Is it possible to immediately switch to that $35 plan and after 20...

Resolved! Credit card on file being replaced, don't have new card yet

Hey guys, so there was fraud activity on my credit card last week so I had to get it replaced. The bank's new card hasn't arrived and they can't give me CVV/expiry, have to wait on physical card. Renewal with you guys is due in a couple days and I pr...

Resolved! Unknown purchase to our card (FRAUD)

If customer service does not reach out we will be contacting our bank's fraud department to have this settled, so please contact the email associated with this account to reach out. Thank you.

Resolved! Rewards

Can you switch back to the old system if you joined the new system . I was wondering why my bill was no longer a more manageable cost (it had increased). I may have joined the new system thinking I needed to in order to view my rewards. I feel very f...

Resolved! double payment need to refund what we deducted to my account.

Resolved! Can’t renew plan

Hello all I added on a plan under my credit card for U.S rooming for week but the actual auto pay account is on another card. But I can’t call or renew my automatic plan. 

Resolved! refer a friend

i gave my referal link to a friend to use but the referal code didn't go into the blank when he activated the sim card on a new account  .. will i still get the referal?

Resolved! Unable to make or receive calls

We ( my family) are unable to make or receive calls. Anyone else with this issue? We are in good standing, paid up, with unlimited Cdn calling. We live in ON. Issue seems to be from today (July 12, 2022)

Resolved! When Does $10 Referral Credit Get Credited?

My friend switched to PM from another provider on Sunday by using my referral code. I see $10 referral credit didn't appear in my balance/account yet. I see Refer-A-Friend Reward isn't reflected this referral yet. Do you know when does this apply? I ...

Resolved! Payment not processing online

Hi, I'm having a problem adding my new credit card to my account which expired because I lost my old credit card. Every time I try to put it in my new information, I get a notification: "Unable to process transaction. Sorry, your credit card was deni...

Resolved! Getting back my old number.

Good morning:I need to contact a moderator. I lost my service some time ago and resubscribed to PM. My old number is still available. How can I get it back? I am a blind computer user and tried to submit a ticket on line about this, however, the webs...

Resolved! how to reset pin number 4 digits ?

Unable to get help on how to reset 4 digit code? to solve access to Community Cu  

Resolved! Why does it show 2 data usage in my account?

I am pretty confused. Please see the first screenshot, it is my plan's details; And please see the second screenshot. This is what it shows for my usage (there are 2 listed there. The first one says 1 GB Add On and used 986 out of 1010 MB and the sec...

Resolved! How can you tell if your account is compromised?

I received a phone call from a women saying that she received a phone call from my number  and that people are hacking voicemail passwords.  I changed my password but is there any way to check?

Resolved! Need phone number for help in porting

Helping my sister switch to Public Mobile. Activation window closed before finishing activation. Need a custom service phone number please as the sim number and password and person information was entered but no verification code received 

Resolved! travelling to BC

I recently travelled to B.C. and experienced many challenges with my cell phone.  Current plan 500MB + 500MB at 3G.  Unlimited Canada wide talk; unlimited international text.  Shortly upon arriving in Alberta, I was notified that I had reached limit ...

Resolved! Top up

Could you please provide me with a new 4 digit pin # so I can activate my cell phone with my prepaid credit card. My dealer  gave me a code but for some reason Mr. Public is not accepting the 4 numbers that I was given. 

Resolved! Does PM know their mailbox is full?

[email protected] ([email protected])The recipient's mailbox is full and can't accept messages now. Please try resending this message later, or contact the recipient directly.

Resolved! SIM

I bought a newer phone which has a 30 day money back guarantee, but it requires I purchase a newer nano vs the current micro SIM my current older smartphone has been using for over 5 years. Will I ever be able to reactivate that old micro SIM with PM...

Resolved! Sim card to receive

Hi, Please send me an other SIM card since my havent arrived.  Please help,OMG a horor storyMaxence

Resolved! SIM Card/Account active but no service

Hi! I made an account yesterday with public mobile and activated my public mobile SIM card. When I put the SIM card in it said my iPhone was not activated. I put my old TELUS phone card in and it still worked. Today I got a text requesting to transfe...