Payment issue

[twinmum]

Hi,

I just went to activate my account, and made my payment but it said something went wrong, try again later. Is the system down for payments right now?

[J_PM]

@twinmum 

Can you please confirm, did your payment go through successfully after using a different web browser?

Thank you, 

Jade

[twinmum]

Thank you I will check my bank statement! I was able to call out again, so I would say the payment was probably received, but I will confirm that to make sure. Thanks for your prompt reply!

[hairbag1 · Accepted solution]

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@twinmum wrote:

Hi,

I just went to activate my account, and made my payment but it said something went wrong, try again later. Is the system down for payments right now?

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PM recently upgraded their website and now there's a couple of fine-tuning issues.

Suggestions...try using incognito mode, clear history, or try a different web browser. I use Firefox and seems to work fine.

Alternative...try again later on today.

edit'd...check your bank statement to see if payment went through. If so...no need to start over.