Add-On Plan

[FloriaB]

I purchased the US roaming talk/text/ 3G add-on plan and the system stated “Payment Successful We have successfully received your payment”, however it doesn’t appear in my account payment and the service is not working. The system has also accepted my credit card without a problem. Can someone please help?🙏

[FloriaB]

I have tried rebooting to no avail and the Chatbot provides no solution to the issue as well. I've opened a ticket for support and am awaiting response. 

[FloriaB]

I've tried the above solution however the issue still persists. 

[BKNS27]

@FloriaB 

Clear the cache on your browser before login to your account and see if the add-on is showing in your account.

[eddieO]

@FloriaB sometimes a phone reboot will get it working, please give it a try. If you are still having issues you can reach a support agent:

You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)