Public Mobile is a bloody disaster

[AngryNative]

So after having my service just fall off a cliff a few days ago and not able to answer or make calls from my neighbourhood and getting 1 mb per second data I talked to a Koodo Customer Service rep on the phone so I could talk to the Koodo/bullet mobile technical support person that left me a message yesterday to help me with my problem they told me I know have to change to Koodo because Public mobile is not working in my neighbourhood of Cloverdale BRitish Columbia even though Koodo does not offer the plan I am on with Public mobile. Also nobody at Public mobile customer service let me know that someone was going to call me yesterday because every time I asked to talk to someone on the phone they said they can not talk to people on the phone. This company is a disgrace and how my phone can go from working perfectly fine since I joined in February to 3 or 4 days ago going from 1 bar to SOS. 
Can someone with Public mobile make this right as I just had leg surgery a 10 days ago and can't go to a koodo store on my own and am still needing to have doctor phone calls I need someone that is a Supervisor, Manager or higher to deal with this nightmare and I am going to tell everyone I know to stay the hell away from Public mobile as this is unacceptable and needs to be made right by first paying for this month of service and next giving me the exact same plan with Koodo or Telus because this is atrocious way to treat their customers. 

[AngryNative]

Well it does not matter now as I am with Rogers now as dealing with Public Mobile and Telus has been a nightmare 

[BKNS27]

@AngryNative 

This is not a ticket. This is Community Forum where members help each other out.

Looks like there are a lot of Telus and Bell towers in the Cloverdale area.

http://www.ertyu.org/steven_nikkel/cancellsites.html?lat=49.141572&lng=-122.748094&zoom=11&type=Road... 

An agent should be able to help you.

[AngryNative]

Because someone on here told me to start another ticket 

[CSA_PM]

Hi @ AngryNative 

I was able to find that there is a private conversation started yesterday. Is there a reason that you did not continued there?

[CSA_PM]

I sent you a private message — you can reply by clicking this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[AngryNative]

This is what happens when a phone company is too cheap to have actual customer service reps to talk to on the phone it has to get people to answer it’s questions for you with conflicting answers 

my parents live like 5 minutes away and have older phones on Koodo and their service works fine 🤷‍♂️

so what am I suppose to do?

you say nothing will work, the other guy says start another ticket, the tech support for Koodo says go to Koodo? 

[TheSterlinger]

Unless the person is a tech specialist, took your phone and did some troubleshooting its all a sales tactic for their job. It's commission, a sale.

Hopefully PM can fix it for you. You have to escalate to manager yourself if you want them to look into to it.

[will13am]

@AngryNative , Public Mobile runs on the same Telus network as Koodo.  I am not sure that switching to Koodo would alleviate any local network issues you are experiencing.  I think the Koodo rep is feeding you some comforting lies.  As for customer support, you might have a better experience because Koodo does offer access to a live agent.  There are certain network issues that not even a live agent can resolve.  

[slusagm]

@AngryNative 

you don't need to go Koodo for good service.  Ask PM to help.  

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA  code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.)    When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen       
Or you can also message PM using this link:
    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox,  between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[Chalupa_Batman]

---

@AngryNative wrote:

I have turned my phone on off many times and I have an esim, the koodo tech support said for me to have phone service I need to go to Koodo 

---

They are lying to you and only want to move you there for their sales bonus. This you can trust when I say this. I say again, Public Mobile and Koodo use Telus towers. Same network!!

OK, so if you have an eSIM, then go into your settings, find Network Settings and reset them and reboot.

There may also be an issue in your area with towers. You can search HERE for details.

[AngryNative]

I have turned my phone on off many times and I have an esim, the koodo tech support said for me to have phone service I need to go to Koodo 

[Chalupa_Batman]

Well @AngryNative 

Public Mobile is a self serve service. There are no customer service agents to speak to. All is done through these forums and private messages. Look below for how to properly contact a CS Agent if needed. For now, I'll throw a few ideas to help you out.

First, try rebooting your phone. Often times this can resolve things. Try taking out your SIM card and try it in another phone to see if it's a phone problem. Another option is to go into your network settings and reset your network and reboot. This can also help at times. Also it never hurts to log into your account to make sure it's paid up. Since you said you talked to a Koodo rep yesterday on the phone, I say it's paid up! FYI, if a Koodo rep is suggesting to move to Koodo for better reception, it's a lie and more for a sales bonus for them. Public Mobile, Koodo and Telus are all on the same towers.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

[hTideGnow]

hi @AngryNative 

what phone number do you have?  and you are new subscriber?

we are all just customers here, if you need PM support to help, please submit proper ticket

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage