Offer

[Amysee]

Public Mobile sent an offer of $28/mth.  I accidentally clicked yes.  It was a mistake and I need to cancel it.  I want to stay with my current plan of $25/mth.  

Please help.

[hTideGnow]

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@Amysee wrote:

So I can click to cancel?  Before the next cycle begins?  My current plan will remain?

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yes @Amysee  , you definitely can.  But wait 24 hours or you won't see the plan change there

or you can submit a ticket and ask PM support to help

[Chalupa_Batman]

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@Amysee wrote:

So I can click to cancel?  Before the next cycle begins?  My current plan will remain?

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Hey @Amysee 

Yes, just click on cancel. It's that easy. Your current $25 plan will continue. Once again, it can take up to 72 hours to show up on your account as it did with mine when I switched over.

[Amysee]

So I can click to cancel?  Before the next cycle begins?  My current plan will remain?

[hTideGnow]

hi @Amysee 

wait 24 hours, login My Account, check Subscription & Add on page and you should see a plan change scheduled there.  You can then cancel it

or if you like, you can ask PM support agent to help to reverse it.   

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage        

[Chalupa_Batman]

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@Amysee wrote:

Public Mobile sent an offer of $28/mth.  I accidentally clicked yes.  It was a mistake and I need to cancel it.  I want to stay with my current plan of $25/mth.  

Please help.

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Hello @Amysee 

Just log into your account, go to Subscriptions and you will see this future change over. If it's not there, it may take a day or so to show up. Then cancel it. It's that easy.