Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I can receive txt message, but when receiving pictures, it always says, failed to download messages. Why?
I transferred in from Telus last night via eSIM. After the port I tested the network with wifi off. Calling texting and data worked. This morning it stopped working even though I have full bars on public network. If I call another number on public ne...
How long does it take to get an answer from support?
I changed my plan and said I want it to take place when the current month is over, the plan is no longer available ($34 USA-Can plan with 50gb), do I still get the new plan upon renewal or do i get the one that is currently at the $34 rate(CAN only,n...
My data is being used somehow after midnight several times a week even though my wifi is on and I’m not using my phone. How is this happening and all of my data has been used already.
I signed up for the promotion yesterday and need to verify my phone number, but I'm not receiving the verification code. What should I do?
How do I cancel my subscription?
Hello,I am trying to log into my account which I created yesterday. I had a package in my cart but it expired last night. I went to log in today and it said Resume Activation. I clicked on that but then got an XXX error code. Can you help me with th...
I have been double charged $16.95 on my visa on Feb 26/2024. Please refund the extra charge!
Hello, I recieved my sim today and tried to go through setup in the app. Once I input all the info it told me they were unable to complete the setup and I needed to contact support. Now I am unable to log back into my account both in app and browser....
I accidentally entered the wrong phone number upon activation and want to change it to the correct one.
My phone plan is about to expire in a week and I cannot log into my account due to it saying wrong username or password when I have not changed anything. I just need help logging into my account to approve my payment as my last credit card expired. I...
Is anyone having frequent dropped calls in Thunder Bay ON? I only have 1-2 bars of cell service at home. Calls are dropping more often than not.
I'm looking to transfer from Freedom to Public Mobile. Am I considered a new activation if I bring my own phone and sim? Thanks.
Switched to the US-CAN plan and am currently in Florida and have no service... Followed all directions given by support but still can't register on a network. Using a Samsung Galaxy A04... Tech support has escalated but they say it will take up to 3...
Posting for a friend:I recently assisted my friend in signing up for a subscription service. Her account is active and can send and receive messages. However, when she opens the app, it asks her to authenticate her account by sending her a code by te...
everytime i log in itsays forbidden A1 i tried reloading clearingcache etc still no luckthere is no customer service atall
I find the voice quality for phone calls on Public Mobile is noticeably WORSE than it was on Rogers. I have a Google Pixel 7 Pro. I was using a physical SIM with Rogers but changed to an eSIM for Public Mobile. Would switching to a physical SIM for ...
What does the $40 plan revert to after the end of the promotion period? Also, is this a GSM service provider?
Please help me port out from PM. Whenever I get some issues, it's hard to fix it with you. That's why I am going to leave for another provider. However, I didn't get any help from you. Please let me know how to do.I asked the same question yesterday ...
Hello,I am still waiting on the sim card that was supposed to come by mail on february 24
Hi,New user here.I responded yes to the text from my previous provider to transfer the number. And they approved the transfer. However the number still hasn't been transfered over to Public Mobile. As a result I'm having access to data but can't make...
Hi there, I currently have Canada 60 GB at 5G with unlimited calling. Looking at the promotion for the US that seems too good to be true. Same money at 60 GB.Questions:This allows unlimited calling in the US as well as US to Canada?I have an old ipho...
Please cancel my service with public mobile. Thank you****###-###-###
New activation, transported my number but cannot receive incoming or make outgoing calls. Text and data working Help?
How do I correct the ESN/MEID number ?
Hi cannot log in it shows forbidden A1
I forgot my email associated with my number
Went through every step. Already paid, payment went through, but got the message " Something didn't go right while activating your subscription. Click below to contact a customer support agent. " I did that, but got no where with it. I need help to a...
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