Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I upgraded my subscription and was change for it but my account is still showing my old subscription. I sent a ticket about this issue but I didn’t get a reply. Any help would be appreciated thank you!
Good day everyone,My $5 royalty credit and $2 auto renewal credit were removed starting May 2024. I get points for referral and points back only. Was everyone automatically moved to the points system? And royalty and auto renew credit removed? Thank ...
Setting up new account - Transferring my number & followed all steps (& have made payment). Approved transfer within 90 mins. Inserted new sim card but get message "phone not registered on network". Tried turning it off & on but nothing works. Any i...
Hi,What do I receive when someone uses my referral code?My wife recently switched to PM using my referral code and my PM online account shows 1 referral bar under the 'referral' tab, but it does not indicate points earned or anything else.Thank you
Why is this so difficult? How do I change the number of rings until the phone jumps to voicemail for an incoming call? I did this *61*1xxxyyyzzzz*11*20# and my phone tells me "Connection problem or invalid MMI code". what in do I do to change the ...
I just ported my number. I can't login to the site anymore because its trying to text to my old number. please fix. why is this such a problem? how can this not be automated?
my subscription is paid, my esim didn't work, so ordered a new one, now have and it doesn't work. I need my phone, what do i do?
I recently got a new credit card. I need to update my daughters account, but she can’t remember what email she used. I don’t know how to get access to her account.
Just want to change my order but no response at all from customer support, not a great way to treat new customers.
My plan continues to renew but I cannot get into my account with the email and password I believe it to be. It keeps asking me activate a sim but I have one.....can someone help
Bought an eSIM because my sim reader isn’t working, I got the message that it can’t be activated and to contact customer service. I can’t create a ticket. How can I get in contact with a human?
My son did something and now the sim is locked, i need help getting a puk code
Hi there,how does the plan work? Would it be a Canadian number? can I cancel anytime?
Hello. I am a Public Mobile customer and have recently subscribed a "500 China, Hong Kong, Taiwan and Macau Long Distance Minutes" add-on service. After I made this purchase, I logged into my personal account, and my dashboard showed that the service...
I would like the teslus porting number because the submit a ticket option is flawed and does not allow me to open one without a physical sim...Public mobile was annoying with saying my account number was invalid even though it isn't, so I resorted to...
Hello,Wondering if anyone can help with. Why is that my rewards does not reflect on my account? Rewards are given to us users to help us lower our monthly payment. Is anyone have the same issue? if so, how did you resolve it? I tried contacting costu...
How to transfer a number
I was charged with $24 this morning which I was not authorized for this
My spouse tried to set up account but sim card was bad and he has no service. However they continue to take payments and he can’t get into the account
Can't add my 40.00 voucher visiting the East Coast no phone not cool 2 days now I need my service been with you for years
I added $45 to my account because I thought my data might run over this month. However it didn’t. I thought that I was just adding money into my account in case I ran over. I thought $45 would just be taken off my next bill but it wasn’t. It’s just ...
My payment won't go through even tho I have the money.
Transferring number from Bell.Got the text and replied YES, Rebooted phone with new SIMGot a message from PM"Hey, its public mobile. We're having trouble transferring your number. Looks like you entered an incorrect account number. Someone from o...
On July 11 my Visa card was charged my usual monthly fee. On July 12 I received a non payment notice and my service was put on hold. All attempts to communicate have failed. Is there an email address I can use? My only other solution is to port my n...
I was charged 38.42 for 50gigs plan the money was taken off my debit card I did not receive eSIM and it keeps asking me to pay again when I have already paid
I have been with PM for over a decade now. My plan saves me half of the plan price thanks to loyalty and automatic payment from the old rewards program. Now that the new rewards program is in effect, my monthly bill has just doubled. One not-so-happy...
Hi I try to log in my account for paid my month but they ask to change the password and once its change he said dont work now they block my account and cant login again . Need to speak agent look like impossible !!
Ported out of Koodo but now SOS been though all self help I think I need someone to refresh my account?
Hi, Tonight, I just switched from Lucky Mobile to Public Mobile using the 10 Gb plan at 23$.I was trying to refer the same plan to my daughter who is also with Lucky Mobile, but when she goes on the Public Mobile WEB site (Quebec province), the plan ...
We have been a customer of Public Mobile since 2022 and noticed we have just started accumulating rewards points in May 2024. Any reason we would have not accumulated any points from when we signed up back in 2022 and why the points just started accu...
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