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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11093 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22030 Views
  • 181 replies
  • 24 Bravos

Sign-in

Hello Everyone!I am fairly new here.Do I need to have two different identities to sign into my1) Public Mobile Account2) Community ?When I am in the Community and click on Sign-in/My Account, nothing happens.

Kicia by Great Neighbour / Super Voisin
  • 381 Views
  • 5 replies
  • 0 Bravos

Resolved! Can't make calls without 1 in front nor call 811

Hi @CS_AgentCan't make calls without 1 in front of the number nor I can call 811. I have restarted my phone, removed the sim card from phone then reinsert the sim car and nothing. Please help! 

Q2023 by Great Neighbour / Super Voisin
  • 425 Views
  • 6 replies
  • 1 Bravos

phone stolen can't log into main account

My phone was stolen, and none of my emails are working to log into the account for that number; when I opt to sign in with my phone number, it says it'll send a text message to my phone, which is currently stolen. I can not log in to report my phone ...

MMcKay1 by Great Neighbour / Super Voisin
  • 247 Views
  • 7 replies
  • 0 Bravos

Can't receive text messages

I recently migrated my phone to Public from Rogers and I didn't know about the transfer text thing. Now I cannot receive any images nor access my account. I need help to fix that up.Can a customer support representative please reach out to meThank yo...

DavidB2 by Great Neighbour / Super Voisin
  • 240 Views
  • 7 replies
  • 0 Bravos

$15, $25 Plans?

What happened to $15, 25, $30 budget pre-paid plans? I was going to activate for one, but I don't see them anymore. Are they still available? 

JaiP by Great Neighbour / Super Voisin
  • 325 Views
  • 7 replies
  • 0 Bravos

sim card

I am purchasing a new phone which has a nano sim card.  I currently have a micro sim card in my old phone.  What do I have to do to keep my account, phone number and everything on my old sim card ?Thanks

Burry by Great Neighbour / Super Voisin
  • 292 Views
  • 4 replies
  • 0 Bravos

Renewal

I needed to change my service from the $35 to the the $15 one and I know I pressed change subscription on renewal date. But when I just checked it has not updated and if I change it now I don't get refund... Is there anyway to help with this as I am ...

yueunlee by Great Neighbour / Super Voisin
  • 227 Views
  • 5 replies
  • 0 Bravos

Bought phone as never arrived

Hi,I've bought a phone on the Public mobile store the 21th of may.  The delay is suppose to be between 5 to 10 of opened days.  It has been 13 days now and I had zero feedback nor tracker ID for shipping.Is this a normal delay?  I live in Montréal, s...

Olivier6 by Good Citizen / Bon Citoyen
  • 225 Views
  • 8 replies
  • 1 Bravos

Resolved! Invoices

Need invoices for both of my cell phones like every month. How do I proceed I see changes have been made 

effigi by Great Neighbour / Super Voisin
  • 464 Views
  • 10 replies
  • 0 Bravos

How to activate my new SIM card?

Can’t seem to find the option on the website or app. I’ve already changed the SIM card number on my profile 

Jj15 by Great Neighbour / Super Voisin
  • 360 Views
  • 7 replies
  • 0 Bravos

Resolved! USA add-ons?

Hi,I am going to the states and my plan says I have 'unlimited international text & picture messaging'. Does this mean I do not have to purchase an 'add on' plan for texting? Is it unlimited both ways? receiving and outgoing texts from the U.S. and C...

Nerb68 by Great Neighbour / Super Voisin
  • 397 Views
  • 9 replies
  • 0 Bravos

Resolved! Question to EverSafe Changes to login and Profile ID

1. It use to be that one would need two passwords. One to access Account details and another for 'community'. Now it seems that the same password automatically gives access to both community and settings. How is this suppose to be more secure?2. If I...

Anonymous by Not applicable
  • 899 Views
  • 9 replies
  • 1 Bravos

Resolved! Plan gap between the $25/month vs $39/month

I am currently on the $25/month plan which I have had a good experience with. I don't use much data so the 1gb on this suits well. However, I do run out some months so I was looking at upping my plan. The only next plan up that I can currently see is...

RynoHazard by Great Neighbour / Super Voisin
  • 338 Views
  • 6 replies
  • 0 Bravos

I can't make or receive calls and have no data

Yesterday my service was supposed to renew but for some reason instead I get a notification from my phone saying my sim isn't provisioned and when ever I try to make a call it says not registered on bet work and today when I checked my account it say...

Marko5 by Great Neighbour / Super Voisin
  • 199 Views
  • 7 replies
  • 0 Bravos

Resolved! Question About Promotion

Hello,I currently have the $40/month plan with 15 GB at 4G speed.There is an active promotion for $39/month with 20 GB at 4G speed.  If I switch to the $39/month plan, will I be able to keep my monthly Loyalty ($4.00) and Subscription ($2.00) rewards...

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aranan580 by Good Citizen / Bon Citoyen
  • 389 Views
  • 4 replies
  • 1 Bravos

Payment problem

Payment on file didn’t go through due to insufficient funds I believe so I went to update my payment information and my phone still isn’t working 

Jason2023 by Great Neighbour / Super Voisin
  • 190 Views
  • 3 replies
  • 0 Bravos

@CS_Agent

Cancelled plan for daughter the day bill was due to be paid...June 5th. Will this payment be reversed ? 

Mdc001 by Great Neighbour / Super Voisin
  • 285 Views
  • 7 replies
  • 0 Bravos

Not receiving all calls

Both of our phones are acting up giving some customers a notice that the call is not able to be completed due to technical issues.  Other calls come through with no issues.  Any ideas on how to fix this issue?

TDIBAR by Great Neighbour / Super Voisin
  • 124 Views
  • 2 replies
  • 0 Bravos

Changing payment

My credit card expires in 1 week but I cannot update the payment method. Tells me there is a problem. I do not want to lose service so what do I do?

Bill131 by Great Neighbour / Super Voisin
  • 158 Views
  • 5 replies
  • 0 Bravos

Verification code issues

Hello, I have an issue with one of my banking apps. When I try log in it sends a verification code to my phone number however I don’t get anything so I cannot log in. Even if I select “resend code”, still nothing comes through. I spoke with the bank ...

Mb797 by Good Citizen / Bon Citoyen
  • 123 Views
  • 2 replies
  • 0 Bravos

Automatic payment data addon

Hi ,i have a 25$ plan which includes 1Gb of data, i signed up for autopayment that gives an extra 1gb of data but whenever my data gets to 1gb, it's shut off. Where's the extra Gb? Was it fake?

sam91919 by Great Neighbour / Super Voisin
  • 324 Views
  • 9 replies
  • 0 Bravos

Resolved! Plan option after suspension

Hi, First time posting here.I have a couple of accounts with PB, one of them is for a family member who doesn't need anything more than the old $15 plan (250MB 100min). They are often not in the country, and normally I would suspend their account for...

whsu8 by Great Neighbour / Super Voisin
  • 210 Views
  • 4 replies
  • 0 Bravos

Having trouble

Hi there, I've been on here a few times. Could I please have the link to talk to an agent directly? I've been through everything else and I don't have that link available anymore. Thanks, people.

Janeeliz by Great Neighbour / Super Voisin
  • 148 Views
  • 3 replies
  • 0 Bravos
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