Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
trying to change my subscription to become active on my renewal date just keeps saying my confirmation failed try again
I have been trying to port my number to my new Public Mobile account, but there is a system error. Each time I get an error code saying that the SIM card is already in use.
Hi, I am using a Redmi Note 10 Pro, and have the $39 50GB USA-CA-Mexico package. I am currently in the USA and am having trouble with my phone. I have data but cannot receive or sent calls. I have tried playing around with APN's and mobile networks. ...
I have a sim and a 40$ voucher how do I activate my account I don't have a debit that is active
Just arrived in Mexico, turned on my phone, and it would only connect to 3G at speeds of 0.1 mbps. Then I manually chose Telcel in settings and selected LTE, and got speeds of 0.7 mbps, then I chose 5G on but it won’t connect. Just wondering if Publi...
I live in Vancouver, BC. But I have Saskatchewan area code phone number. My current provider is Telus and I’m trying to port my phone number over to PM but it fails. please see the photo attached below.
I cannot log into my account and it says number not registered. How can I cancel
I am at my wits end.My wife has an iPhone XS, but the battery gets hot when charging, so I bought a replacement iPhone XS. Apple has a pretty nifty application that transfers everything from the old phone to the new one, except for the eSIM. Apparen...
I am getting tired of this service. I am without connection for two days now. How can you expect us to refer someone else to you.i am not interested in your reward for now. Please have my phone work. This is so frustrating
It is a little confusing with the description of this plan.CAN-US-MEX $29 / mo.It says:5G Speed20GB DataUnlimited Talk & Text100 International minutes$1.45/mo. in Public PointsPROMO: Chance to win a trip to MexicoWhen I check the Terms and condition...
Hello, hope this message finds you well, I am having a problem in accessing my account, each time I try to log in two options pop in, only the "Resume Activation" and "Go to Log In Page". I didn't request any activation as my SIM card works properly,...
Looking for help. I switched from Virgin, but I can't receive calls or send and receive text messages these days. I can make calls and surf the Internet normally.
Hi! I know we can change our phone number but I was wondering if there was a way to CHOOSE the numbers by ourselves?Thank you,Eric
I have two accounts ( 2 phone numbers) in Public Mobile. When I go to "My Rewards" after log in, it will show me the same page even I log in my account from either phone number. Is it normal? Should "My Rewards" page be assigned to each phone number?...
My Rewards Dashboard is totally blank. Why?
I am trying to activate my account but when I log into the app on my phone to download the eSIM, it tries to send the MFA security code to the new phone number which I can't receive because I haven't installed the eSIM yet. Is there a workaround flow...
I have had an account for years and my phone works fine. However, when I try to log into my account now, it asks me to reactivate the account. When I put in myemail and pswd, the next screen says either "Resume Activation" or "Go To Login Page". I...
I subscribed but no SMS to enter in contest
I have upgraded my subscription last week. It will be effective on the renewal day next month. How can see my upgraded subscription after I log in my account in Public Mobile?
Hello!Payments are not going through today and my plan has been cancelled.It seems impossible to get to a Customer Support Agent, could someone help?
If we get the plan with 1000 minutes does that include calling from the US to Canada?
Hi, so I changed my plan effective the renewal date and the new payment for the new plan was already taken on the 17th but they had suspended my account and needed me to pay again. And so I did but need to be refunded for one of the 2 payments I made...
MY data wont work on my new moto g 04 but works on my old samsung. I have tried options from youtube turning on data going through developer options and nothing works .My data worked at first and i recently added data twice but no go.I put my sim car...
Is it possible to transfer a 534 phone number?
I’m having trouble paying for my subscription….i have used the same card for close to 2 years and now all of a sudden it isn’t working?as well as using other cards still no payment? So confused pls help
Im transferring my line to another provider and the other providers asks for a pin if you do not know or your response is to leave it blank do not comment. Please only comment if you know how to get one
Hi, I want to change my subscription to the promotion plan $29 canada-us-maxico. But it doesn't show up in my account as an available option. Can someone help me to do it. Thanks
I need to update the credit card and phone number on my account. I cannot access the account. I am not sure the account was even set up (back in June 2022).
