eSIM for Google PixelWatch3

[kt604]

So maybe this is so new that PM has not had a chance to update their knowledgebase and staff yet, but this is where I'm at now...

Signing up for a new account, selecting eSIM option, entering the IMEI, the IMEI is identified for a Google PixelWatch3, get checkmarks for both eSIM and VoLTE Network and allowed to "Continue with eSIM" purchase.

By all indications above, you would think "great PM supports eSIM on my Google PixelWatch3." 

Well now I am stuck in no man's lands. As the current instructions for activating the eSIM requires the PM App. But the PM App is not compatible with Google PixelWatch3. When I clicked on "Need Help" on the eSIM activation screen, the Sales person told me to DM CS_Agent and advised they would be able to active the eSIM for me.

But a CS_Agent comes back to me and tells me to buy a physical SIM card (what the heck for?) and then tell me PM eSIM is not supported on smartwatches...

So what are my options? Are there any senior PM technicians or managers that can help activate my PM eSIM?

[hairbag1]

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@kt604 wrote:

The latest reply from CS_Agent is download the PM App on my smartwatch (which is not compatible) to active the eSIM.

So if smartwatches is NOT supported, then the continued messaging should be "Smartwatch not supported"

But this not the case with latest reply...

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Continue to work with the Customer Support person and request a full refund...Public Mobile won't work for your smart watch.

[Handy1]

@kt604  Your not wrong but unfortunately messaging on PM site is not that great they show monthly plan which are infact only 30 days subscriptions. Best to just Bluetooth smart watches to phone cheaper that way anyways and ask for refund is my suggestion 

[kt604]

The latest reply from CS_Agent is download the PM App on my smartwatch (which is not compatible) to active the eSIM.

So if smartwatches is NOT supported, then the continued messaging should be "Smartwatch not supported"

But this not the case with latest reply...

[Chalupa_Batman]

Hey @kt604 

Public Mobile is a low end provider meaning they donèt provide service for any sorts of watches. Youèd have to move up to a tier one service like Telus for that. But thatès like $15 a month extra on top of your bill.

[computergeek541]

You're correct that a physical SIM won't do anything for you.  As the compatibility check is in error, as see this as a situation that Public Mobile should be providing a full refund if you have already paid.  Did you pay for service?  Unfortunately, there isn't any way to proceed with this activation.

[Handy1]

@kt604  It’s my understanding public mobile doesn’t support smart watches , so unless you want new account for extra phone you have I’d just try and ask support for refund because the smart watch can’t be activated