05-14-2025 11:42 AM
I subscribed to the $19/month service last week but the e-sim is not working. Could somebody from the support message me?
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05-14-2025 11:46 AM
Thank you - i have contacted the agent
05-14-2025 11:45 AM
That's not the issue, it just says the e-sim is not accepted when I tried the QR code. I checked the forum and they said Public Mobile needs to send me a new ESIM since the first one is no longer working.
hi @Chibaseball
check if the esim shows up in Settings-Cellular or the Sim Manager screen
make sure it is enabled (or Turn on this line is on) , then Reset network settings
if you still cannot make it works, ask PM support agent. then submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
05-14-2025 11:44 AM
@Chibaseball wrote:I subscribed to the $19/month service last week but the e-sim is not working. Could somebody from the support message me?
Hello @Chibaseball
Go into your phone settings and choose the eSIM as your primary. Then reboot.
