Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi,I need to cancel the autopay from My Account. Can you please guide me on how to do it?Thank you,
Good afternoon,I already have a Public Mobile SIM card with working phone number and I can't link this to my account.When I digit the SIM card code it says "invalid SIM card".I would like to resolve this issues asap.Thanks, bigzazzu
Hi,I need to get my Public Mobile account number but I don't have access to my account because my wife created the account and we recently separated. Or is there a customer support phone number that I can call?
My parents are currently in another country and their credit card has expired so the latest auto pay did not go through. I would like to make a payment but we are unable to sign on to the account. Two factor authentication sends an SMS but that can't...
Hi! I see a promo plan at the same price as my current payment, but with more and faster data. My renewal date was yesterday, so I've already paid for this month of my current plan. If I select "Change now", instead of "Change at renewal" am I going ...
I've been trying to update my payment card on record for days now, and always get the same error. I click 'Manage Payment Method', fill in my credit card number, postal code, expiry and code. When I click to save the new information, I get the error:...
Hello,I just purchased a number on this account yesterday and the installation of the E-SIM. I also tried using the barcode set to my email but gave the same error message saying i should contact support.Please can you check this out on your ends and...
Does anyone know how to escalate a support ticket? Or how to actually call a support person? My phone line has not been working for 3 days and I cannot get anyone to help through the online system. This is part of an ongoing ticket that has been ope...
thread removed due to chronic self solutions
I was in the USA and my phone worked perfectly I just want to confirm that there would be no extra charges I have a Canada US 50 GB plan
I purchased the 10 point Reward for 1000 US calling but my phone will not allow. Restarted phone, when does it come into effect?Thanks
Hi, I had a 15$ plan(100min, 250mb) and I switched by error to the 15$ plan(unlimited min, no data). I would like to go back to my previous plan. I am not able to do it from my portal, the plan seems to exist for my friends. Anyone admin who could he...
I tried to transfer to public mobile so I followed all the instructions for the eSIM. The data worked for about 10 min then all service got lost. After about 5 hours it still didn’t work so I asked the public mobile chatbot what to do and it see I ca...
Just upgraded my plan from 3G 1GB to 4G 6GB and even after 24 hrs, it's still not working. I have an IPhone XR. Do I need to replace the SIM card when I went from a 3G to a 4G system?
Good morning, I'm locked out of my account and I have trying to get in the last month. I will like to speak to a live agent.
Can anyone give me some help. I have an AGM M9 phone that I just bought, just wanted a cheap phone for emergencies but I cant get it to read the QR code unless I am not using the phone properly when trying to read it. I bought the physical sim card f...
I have this plan:The overview and the T&Cs seem to imply different things with regards to USA.So when I go to the USA, does this mean:1. I have my 65GB of data2. I will receive phone calls made to my number from Canada3. I will receive phone calls m...
Hi there, i'm new public mobile subscriber but i have trouble activating my esim. i have koodo physical sim but i'm not sure if i can transfer my number to esim from physical sim? otherwise i would have to get a physical sim to get activated? thanks!
I place wrong oder of sim what I have to do
I’m having issues with changing the APN settings on my iPhone 11. I know what the APN is suppose to be but when I change it there’s no way for me to save it and it just goes back to default. Does this have something to do with the update on my phone ...
@CS_Agent i was logged out my account can’t log in and now it says my number is invalid when I try to use it to recover my account by my number still works ??? What’s going on
I can make calls but not receiving calls. The error code is 1B1
How do I change my subscription to the $ 15 plan?
Hi. For the last 3 days my mobile internet has been working in a really strange way. Messaging apps like Telegram and Whatsapp takes a long time to receive or send messages(especially media like photos and audios). Also some websites can't load at al...
I recently set up an account with pm. Followed all the steps. Converted my number from Telus to pm. Did eSIM. It said everything is set but nothing works. No text no call no data. When I try to login to my account it says forbidden a1 ! Any help woul...
I purchased the 3 prong u.s. add on. It shows up in my usage a having 11 of 15 days left. However it does not show that I’ve used any data. How can I be sure the plan is activated and working properly?
I'm looking at how to go about my four digit PIN
We are travelling to Chile in November and I have 1000 international minutes in my account. Can I use these while I am in Chile to call or text home?
I recently purchased a PM SIM card and tried to sign up. But the sign up process could not be completed as a verification code was sent to my new PM phone number but the phone number does not seem to work … I cannot get the SMS. It appears that with...
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