Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Need a new eSIM for my existing number please.
I got a new public mobile SIM yesterday on my android (samsung) and already bought a plan with 20GB data. Texts and calls work, but mobile data does not. How can I diagnose the issue? ThanksAsh
This is absolutely unacceptable. I have been trying for a week now to discuss my problem with a "customer support staff member" via the submit a ticket/direct message a CS worker. I have had the most frustrating and infuriating experience this far. T...
Hi I need my phone fixed ASAP. Issue as per the title. I restarted the phone, reset networking settings, and ensured updates are done for the phone. I still do not have data, and I cannot send or receive text messages.
I can’t login. I try logging in and to verify my identity it sends code to email and my phone number. I CAN retrieve code from my email but CAN’T retrieve verification code text to my number because the activation failed and I now have no service fro...
How do I port my number from Telus to Public Mobile? i have active accounts with both providers please help thanks
I'm having trouble getting a QR for an esim. I have a new phone that I'm trying to activate but it does not give me an option to skip the connect to a mobile network. Three choices are transfer Sim from another phone, Scan QR code, search mobile pla...
If I want to temporarily use another phone and switch back to my regular one later, how do I do that with an eSIM?
My iMessage stopped being able to send and receive from my phone number randomly. I've tried turning the iMessage toggle on and off again in iPhone settings, resetting and updating my phone, and I went to Apple support which tells me I need to contac...
Eversafe keeps sending 6 digit number to the new number with this phone, but it's not activated.
I read up before purchase and it what i read said I should be able to use BlackBerry Key2 LE on Public Mobile. I wanted a dumb phone. So far all the apps I've needed have worked. The only thing that does not work is sending and receiving pictures ...
I Previously had an account with public mobile for more than 3 years and all of a sudden im unable to log into my account. When contacting my number it says it's not in service and I am unable to log in so I can make payment. can you kindly guide me ...
I am trying to renew my subscription and it says 'payment failed'.I have entered the right information. Why am I not able to pay my bill?
I've searched the local Walmart, Staples, ESSO, etc. Can't find a Public Mobile top-up card.Is there a store that carries these? Can I order some online for my kids?
I have tried all yesterday and today ro get live support as I am also having issues importing g my old number. When I go on chat they send me a text to Koodo who will not help. If you have a number I would appreciate having it
can I get promo for $26 / 20gb plan. please help customer support.I am on 23 / 6gb now
Hey there,I hope an Agent sees this as PM does not have any hotline.By accident, the Credit Card of my wife was cancelled which led to her Public Mobile payment being declined. Now her SIM is deactivated. We were not able to add funds to her account ...
*#*#86583#*#* I DIAL RESTARTED BUT I HAVE SAME PROBLEM INCOIMNG AND OUT GOING CALLS NOT CONECTED
I am looking for the 250 MB, 100 min Canada-wide calls, which I am subscribed to, but can't seem to find it. I need to refer another person.
I registered for esim and cancel it the second dayWhen should i got the refund of 40.25$
Got a new phone, tried to sign in on PM app but is sending verification code to phonenumber. Account is now locked for the next 22 hours.I don't know how to contact an agent.I am writing this on behalf of someone else since they cannot login.
I'm locked out of my account and I cannot activate my sim card. I need to chat with a customer service agent. How do I do that? Thanks
How do i login without eversave i need to cancel my account but i do not have the cell number to authenticate
If I would like to refer a friend, what can I do？my friend how do know my refer code？hove someone help me ？please 梁
I referred a friend yesterday but he forgot to apply the referal code when he signed up. Can we claim this after the fact ?
I'm lodged a complaint with the CCTS(an agency funded by most telecoms in Canada, to mediate issues that arise between telecom companies and their customers), re: Spooling, as I am being harassed by someone, or some entity, that has the ability to ca...
How am I able to speak with an agent? A week ago I was able to talk with agents directly in the chat. Now it wants me to submit a ticket and wait forever. I submitted ticket Monday it is now Thursday and I’ve heard nothing back. I still haven’t rece...
I am thinking of switching from my current 3G plan to a 4G plan that is $2 more a month but I don't want to lose my current add-ons I was gifted by Public Mobile yrs ago for being a loyal customer.If I switch to this new plan will my add-ons carry ov...
I purchased this prepaid line for a month back in Oct 2024 however I just noticed that Public Mobile was keep deducting money from my credit card without notifying/emailing me. Please cancel my line ASAP and refund all of the payments that've been ma...
Hi, Im getting an error when I try to change my subscription. I tried both Change now and change on renewal date. Submitted the ticket, but it's been more than 24 hrs, hasn't heard back from them
