Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
new to Public mobile and made a new account literally just a few minutes ago and ported my number over from Fido.I selected the Can-US-Mex 60GB deal when i went to buy a plan, but it automatically switched me to the Can-wide only deal and i ended up ...
Hi there,I recently activated a Public mobile eSIM and successfully ported my number from Bell. Data is working but my iMessage and FaceTime will not activate with my phone number. My phone number does not appear under “Send & Receive” in iMessage se...
I just recently transferred over my Public Mobile phone number to my Koodo account, but now I cannot access my Public Mobile account because of that.I just recently paid my bill for the month of July and I couldn't access my account anymore.Does anyo...
I lost access to my phone number and was assigned a new one upon activation of e-sim. I need to get my old number back on this account
I have referred my wife to this provider a month ago but both have no reward received
Hi guys, I can’t login using my email address or my phone number for the past 5 days. I tried to reset password, but each time, I just receive a message that the email/phone number is not registered with PublicMobile. That’s impossible as my phone nu...
I was a customer 4 months ago… it ended. I got email stating wanted me back with WINBack120. can I use my existing SIM card and mobile phone number to renew? edited by computergeek541: changed category label (unrelated to rewards program)
I had a Pub Mobile account in past, I think it lapsed and I'm trying to reactivate that account. The website makes me to pay by credit card, but I want to pay by debit or voucher card. I'm supposed to be able to do this. Can you help me do this?
Hi i set up my Umidigi G9 5g phone yesterday i have a 5g plan on here was showing 5g yesterday when i manually had to put in apn sttings now today not showing 5g just lte and when i make a call it shows hd lte 3g how to get back 5g always my data is ...
I have $29 per month plan, 20 gb. I am based in montreal. If I travel to Victoria BC and use my phone to call and receive call. Will I be charged roaming fee since I'm outside of my hometown montreal?
I am looking to transfer my number from Fido and sign up to a plan and have a couple questions.Is the number transfer a straight forward process?Are you plans month to month billing, cancel anytime?Is there the option to pause the account for a fee a...
I have two public mobile accounts, I just updated my cc number on one and the other one it says it cannot process the payment... same card. what's the deal?
Hi,All of a sudden my phone stopped being able to receive texts and answer/make calls. It was working a few hours ago. I have tried to turn off the line and back on, entering the sim passcode, and nothing worked. I have tried to shutdown and turn the...
I need to confirm my mailing address in order to receiver my sim card
What do we do to be able to use our public mobile phone in Ireland?
Hello, I was getting 3 refer a friend credits a month. April 2025 I got 3 refer a friend credits but in May and June 2025 I only got 2 refer a friend credit. Did one of my friends leave PM? Can you check why I now only get 2 refer a friend credits n...
I currently have service with my phone for last few years. My wife's Bell contract finally ended and she has been paying month per month and now we want to switch her phone over. We purchased a SIM card locally from the Telus store. We came home and ...
I just got the US Roam-Talk Txt 3 GB Data(15d) add on last night to get phone calls from Canada to get into my work email like I did in Missouri. However when I try to log into Outlook, my phone does not ring and my email says that the phone did not ...
I know right now there's a bonus of $15 if you refer someone who purchases a plan over $29, however if they purchase a plan under $29 do you get the regular referral of $10? I've tried to look and I can't find any information on that.
When does it happen? Is it on the day you actually joined or is it at the end of the month?For example, if I joined on the 10th of the month do I get my discount on the 11th of the month or do I get it on the 30th of the month?
Has anyone heard if they'll be any promotions for Canada Day and discounts on plans etc?
If I use my reward points do I still get the 5% back? Meaning if my bill is $25 and I cash in $15 worth of points do I receive the 5% on the $10 I pay with my credit card or do I receive the 5% on my $25 bill?
1. was flying from Toronto to Dominican Republic while flying over usa tried logging into USA network. I could not was this possible or perhaps i was going too fast or was too high? Tried to access forum while in Dominican Republic but it was hard t...
I see that I can redeem for $15 in bill credit.i redeemed it. question one: will this be automatically applied to the next bill?question two: if I redeem it again will they stack? So that there will be $30 that will be credited to the next bill?
I’m travelling to all three Maritime Provinces of Canada, and almost all of the provinces of Atlantic Canada! When travelling in between small cities in Nova Scotia, I could not access the extended network at all, even though PM does not have service...
I cannot download the app as i have a australian phone, I cannot change my stores region. My payment was excepted before I got to this point. What can i do? To cancel or get service. Kind of stuck as I cant access acount to just cancel out. Do I just...
Hello,I'd like to have a refund of my subscription change recently.Thanks.
Hi everyone! One of my family members (also on PM) recieved a text notification about the limited time offer I've attached as a picture. I cannot find it online, so I want to know if it's only a deal my family member can access? Thanks in advance for...
