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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Voicemail

can i change the number of rings before going to voicemail

Resolved! I purchased US bundle for $30. I don’t see it showing and I don’t know how to use it. please advise.

I purchased for the first time a bundle for talk and text and data in the US for $30. I don’t know where it should show on my phone and I don’t know how to confirm that I’m on it so that I am not paying other rates. Please advise.

No service

Hi i don't have network.. my account is up and always paid on time, I tried restarting my phone, resetting network and connections but still no service ..

Network out in Manitoba?

Last night my phone started saying "emergency calls only" and wouldn't connect to PM network. This morning same thing. I tried "Manually select network" and PM comes up as an option, but it says "unable to connect to network". Tried removing/replacin...

Network not working in my kid's watch

Hello. I ordered a sim card and subscribed to a plan. The network doesn't work in my kids watch. I tried the sim in my phone to be sure it was not defective, and worked in it. I know that you cannot refund the sim card, but can you please refund the ...

Outage?

Not getting anything more than H+ at the moment. Any known outages in the Manitoba area?

New iPhone won’t transfer eSim

How to I obtain a QR code in order to transfer my number to my new iPhone. When I attempt the process using the phone it says “eSIM transfer not supported contact public mobile.”thanks!

Incoming calls are not working

I have stopped receiving incoming calls from today ( possibly even before today)I can call other number, my subscription is active but when someone calls me, they are routed to voicemail.I was informed about it today by a friend and that is when I go...

Trouble with reactivation...

Hello,I was abroad (outside of Canada for some months) and today I reactivated my public mobile sub, but I wasn't receiving any sms / texts after enabling the previous SIM. I followed instructions to setup Access Point Name, so I can setup Public Mob...

Transfering phone number

I am trying to transfer my phone number from bell. I have a Nunavut number. It is telling me my number is invalid and I need to use a Canadian phone number. My bell account is active. Any help would be greatly appreciated

Resolved! Forgot to use referral code

I forgot to use the referral code I got from someone when I created my account. Is there any way to use it now with an active account?

No Signal SOS

I recently moved my number from another provider. Did the confirmation text from the previous provider. Followed all the steps in the guide. I tried contacting an agent but cannot log in because they sent a text to the phone number I said I have no s...

3g Plan Increase cost

Notice under my accounts that my 3 g subscription has increased in price $120 for 90 days to $210 for 90 day without notice. Please advise why or is this an error.

Kenora ON Service

Hi,How well does the signal work in Kenora ON seeing we dont have a Telus presense.In addition, does the 35.00 plan support tethering?Don

Resolved! Does Public Mobile Support iPad Cellular eSim Technology

I spoke to an Apple technician and they asked me to ask my cellular provider (Public Mobile) if they provide eSim transfer to iPads in particular. I know Public Mobile supports eSims in iPhones but iPads?

CS agent

Need help from CS agent now

Resolved! $29 can/usa/mex plan

Clarification Required... With the above plan: USA/Canada Specific Example... IF I am in the USA, am I able to MAKE calls and/or texts AND RECEIVE calls and/ or texts from within USA ? and do so without additional roaming fees?...AND... am I able to ...

Refund

Hello,I canceled my account the same day I activated it. I am looking to get a refund. What is the process?J

Cannot login, keeps looping

I bought a subscrption plan but i cannot login. It keeps asking to login, then send the 6digit code & keeps repeating. How can I finish setting up my plan?

Number transfer did not work

I have recently joined public mobile. I followed the steps to port my old number to public mobile. I have send yes to my old provider for transfer. Then I got a text saying the transfer did not worked and it is asking me to download telus app and res...

Resolved! need real person support please help

have to creat a new id to access this community as the chat kept me looping with cant login-> contact us -> please login.....can some real person contact me for details? I dont have access to my account even with correct password and this is super fr...

Problem to new subscription twice

I change the subscription effective in next renew date but I want to change to another subscription in next renewal date but it keep loading looping and I won’t change for me.can I change to new subscription more than one time at next renewal date?

Resolved! Porting from a landline

I bought a PM eSIM from the web site, installed the iOS app, and went through the process to port my landline number in to Public Mobile. At the end, I noticed that EverSafe tried to confirm my identity and approve the transfer by sending an SMS text...

Resolved! I lost my phone

I lost my phone, how can I get a new Sim card and recover my old phone number?

Payment not processing - Can't Renew My Plan

I signed up for the $29 20GB CAN-USA-MEX plain during the Boxing Week promotion. For some reason, my credit card payment didn't get processed during my last billing cycle in March and my account has been suspended. My credit card hasn't expired and n...

Can I Use The Same Phone Number On My Phone and Cellular iPad?

I lost my phone four weeks ago and it has an eSIM. I'm still paying the bill so that if the thief turns it on/charges it, I can see its location and notify the authorities.The problem I'm having is the access to my accounts associated with my phone n...

My number did not port to PM after 2 days

Hi All!I have transferred my number from Rogers two days ago (confirmed the number porting SMS with YES respoonse), but incoming calls are still going straight to voicemail and I also don't get incoming texts. Outgoing calls and texts work as well da...

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