Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Recently tried calling Panago Pizza (310-0001) after porting back to PM after a number of years and was surprised I was unable to do so:Hi Public Mobile here. Sorry your call cannot be completed as dialed. Please check the number and try again.Luckil...
Hello!Our company is switching over to reimbursement for phone plans rather than corporate handling all the billing, payments, etc. So I've switched to PM, and I've told our IT folks that my line is ready to port. Do I just wait till they give me t...
Hi,When I go to publicmobile.ca and find the deal, it asks me to login or sign up.I login and then I get:*Already have an active subscription*When i go to "Change Subscription", I do not see the promotion there ($34/month for 30GB @ 5G speed)How can ...
have PAID for Public Mobile, $43for t and 39.00 for a month of service, and yet, when I try to activate, I get this error, with no options as to how to troubleshoot.
Hello All, I am trying to upgrade my plan but it says invalid SIM. I have been trying to resolve this for the last 4 months. When I try to submit a ticket it tell me agents are not available. I am still getting charged and paying my monthly payment...
Hello , I pay for 2 lines every month 50$ , and last month I see other payment of 17$ to public mobile, why you charged me 17 $ extra? I didn't use any internet extra.The strange thing that I don't see this charge on public mobile account , I only se...
On November 17, I purchased 200MB of data. A few days ago, I saw that I had more than 50% left. Today, I could not find the add-on data in my account. It was less than 30 days. What can I do?
I had purchased over 5000 minutes for the above add-on. Still my long distance calls are not going through.
Moved from Fido 4G Network to Public Mobile 5G Network and my service has gone down substantially. How did my service on 4G Network work whenever I needed, but on a 5G network, my phone will not get service and will show false reception service?For t...
I changed my sim card from an unlocked android samsung galaxy to an unlocked iphone 12. I have a US Roaming add in that I purchased to use with the Samsung galaxy. However, when I changed the sim card from the samsung galaxy to the iphone 12, the US ...
Can anybody help me find the 6 digit pin? It says it's all set up but to continue I need a 6 digit pin, I'm not sure if I can receive texts yet and there is not option to have it sent to my email instead... any help would be greatly appreciated.
My 3G data plan of 1GB that was renewed automatically today-Dec. 12, has not worked since morning. What is the issue, please?
I am thinking about switching my current plan at renewal to the boxing day promotion of 60GB Data for $45 monthly ($40 per month with 90 day subscription).Is this plan unlimited data at reduced speeds? It seems the disclaimer changes from saying it ...
How do I submit a ticket to customer support
I have moved to virginplus from public mobile and now I cannot access my previous billing history in public mobile account. What can I do?
confirm your identityYou log in on an unknown device.To confirm it is you, enter it 6 digits sent to *******But I don't receive a 6-digit code on my number
It's been over 5 hours and i'm still without phone service. I got a text fro my other provider right away and approved the transfer. I then changed my SIM card and have not gotten service.
I am thinking to buy a second SIM card to take with me while traveling. In case I lose the phone, I will activate the new card in the back-up phone I carry with me. Is this possible ?I am travelling in the US, so my main number already have roaming a...
I've tried searching this question, but perhaps am not choosing the correct words. In August I took the 50GB/$50.00 offer, if taken for 90 days/three months. Nevertheless, I have been billed the $55.00 per month, in three month increments, twice now:...
My subscription wasn't activated. Any suggestions?Thanks
I purchased a new sim card on Dec5 but have not received it yet and the card has not been activated, my credit card has been charged for purchasing one-month service on Dec5, but I have not received the card, what would be the next payment day? many ...
I have had the 300 minutes international call but not been able to use it. I bought it to make some international calls but whenever I try calling any international number, it keep saying I do not have or cannot make the call. That I do not have the...
Check this one out 60GB for $45 5G unlimited plan or opt in for 90 days and it’s only $40 . So $120 for 180 GB to use over 90 days . Don’t hesitate on this one . And merry Christmas all
Hello, my PM account (not this one) is locked out and cannot reset password. I had to create this separate Community login just to ask for help since I cannot log in to my main account. Can you please send me a private message so I can give the info ...
I ordered two plans on Nov. 21. SIM cards were not received. I have tried repeatedly to contact Customer Service as per instructions. Could not get a Ticket. Could not get into My Account to cancel the service. I have requested my Credit Card co...
I am trying to chat with a customer service agent since 3 hours ago and was not successful. Online chat robot leads me to submitting a ticket, and the page does not even open. I am really shocked, how they can be so irresponsible to close all the way...
Hello, I keep getting error message that I can't activate my esim on my pixel 6a and to Get support but there is no available chat agent available. Has been like this for hours please help me activate.
trying to transfer my old number to public mobile, after trying it once, and reply "YES" to the transfer message, it replies me " having trouble transferring your number", and then trying 2nd times,it shows " Phone number not eligible for port"what c...
I looked at my plan usage today and I noticed that the 'unlimited minutes' and 'unlimited texts' showed the number of minutes and texts I have used during this billing cycle. However , it also showed 'minutes 'left and 'texts' left. I think...
I have a Pixel 6, it is 5 G compatible. When I changed its setting 5G connection speed, as I have a 5G plan. So it doesn't work, the speed is getting is barely 1G or 2G. Tried restarting the phone but still the same thing. Can you guys help me out pl...
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