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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

No ringtone audible when making a call to a landline from an iPhone 11.

Ringtones are audible when calling another mobile phone. With landlines, there is only silence until someone answers or it goes to voicemail.

Resolved! Rip off reward points now? Will leave IF SO!

I have two phone plans with PM and have received $2 off for AUTOPAY and $5 every month as LOYALTY credits being with this phone plan for FIVE YEARS!!!!!!!!!!! The plan is for $25 a month and with $5 loyalty and $2 autopay I was down to $18 a month .....

Does Add on roaming data can be transferred to canada?

I selected the incorrect data add on. Instead of canada, i misclicked data US roaming

Over charged on acct

i made my payment on 20 June /24 and today 30 June 24 i was cut off as out of minutes -- a check of history showed untold incoming calls or texts from a number i do not know and that i did not contact - an error has occured in the system and i ca...

Resolved! Plan won't renew

Hello, my plan expired today and I changed my plan to a cheaper plan. I topped up my account with a payment voucher and have more than enough, but the plan won't renew. TIA!

US roaming add-on not registering

On June 14th, I added a US roaming package and went into the states. It was set to expire the 29th.On June 28th, I logged in and added the roaming package again, figuring I'd just be alright that the one day was overlapped. It appeared to be successf...

payment

I can't login to update my credit card details

Can i signed a two years contract to get a phone ?

Thanks

Esim did not work

I just signed up and paid but esim did not work. I want to order physical sim card instead.

How can i get the reward from the community

Thanks

How fast is the Unlimited data on lower speed

Hi,can any one please tell me how fast is the unlimited data at the lower speed, like if we can run tiktok? Also is that any plan can get this unlimited data after runing out the fast speed data or only the $34 dollar canada based plan? Thanks

Resolved! Don’t know my credential

Hello! We purchased the number for my son couple years ago and there was an auto payment. The card is still working but we received the message that the service is on hold due to the incorrect payment method (which is not true)we forgot his login cre...

29$ 40GB 4G For New Customers Only

Well, here we are. For a long time anyone could change subs to any promo offer. Now we have Public Mobile doing the big carrier BS and gatekeeping promos for new customers only. Looks like ill be switching again. Bye public mobile, you messed up, aga...

New point system redemption

Good morning,I had a question concerning the new point system to redeeming 15$ credit.If I am on a plan that costs 24$ a month and redeem 2 15$ packages will the extra 6$ roll over to the next month? Or is it lost?Thank youI will not go on a rant abo...

Overcharged

They overcharged when I activate my account what to do can someone help me

Refer reward

Hi, i am new to the public, i got a refer code from my friend and typed in, but i did not see anywhere with the discount , where is it?

no service since porting new phone

Yesterday was able to successfully port my number from Freedom Mobile to Public last night. This morining i woke up to still not having any service.

Resolved! How do I contact a customer service agent

I activated my account with pubic mobile yesterday. However, I can't login to my account because it says forbidden ai. I have already tried clearing the cache, deleting cookies, etc. My payment went through as it is on my credit card statement. I nee...

outgoing text messages not reaching people

I am receiving texts fine. But since last Tuesday, June 25, approx 5 p.m., any texts I send are not being received by the people to whom I'm sending them. And I'm not getting any error messages, nor "failed send" messages about these texts ... incl...

Pin

How can I reset my pin

Does Public Mobile support wifi calling?

I'm with Telus now and thinking of switching to PM. I use wifi calling a fair bit and was wondering if PM has it? If not, are there any plans to get it? Also does PM have visual voice mail or call control?

Payment Refund

I closed out my Public Mobile account and had my number ported out on June 28, 2024. But, I realized that I was charged for my next billing period starting June 28. I am requesting to be reimbursed for this payment. Thanks.

calls in USA

i have a canada and usa account. i am currently in the US and cannot receive nor accept phone calls.

Updated, auto credit card info, phone does not work.

Try to answer after it rings and immediately hangs up .Seem to be activated and paid, have data but cell calling or answering does not work Help..

New activation issue

I just activated my new account, but when I try to login with my username, I get Forbidden A1. My credit card statement said that my payment went through. What should I do?

Lost phone, new sim

My daughter lost her phone with Public Mobile SIM. She is wants to activate an old phone with a new SIM from public mobile but still retain her same phone number. How can this be done?

What’s required for a phone to work on the Public Mobile network?

Where would I find this information such as band compatibility and frequency and network coverage and all that fun stuff on the phone and also for PM? Asking for a friend who would like to go with PM when they move here. So.. if the numbers line up f...

Subscription Change

I am wanting to change to a lower subscription plan. I see the $21 plan online but when I come on my app to change it, the option is not there.

New account but have no data or phone and unable to log into account anymore

I have a new account and requested my phone number to be moved over.The previous provider confirmed the number has been moved but I'm unable to use the phone - I have "bars" for reception but no data or phone calls.I tried logging into my account and...

Resolved! 4g upgrade

i upgraded to 4g, but my iphone still shows 3g service

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