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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 6204 Views
  • 87 replies
  • 17 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 16050 Views
  • 177 replies
  • 21 Bravos

Resolved! Brutal

Well to say I'm disappointed is an understatement. After switching to the point rewards and making a complaint, I was finally given the information that was supposed to be there beforehand so I had a better understanding of what it entailed. In retro...

Camshaft1 by Good Citizen / Bon Citoyen
  • 261 Views
  • 13 replies
  • 2 Bravos

Overcharged

Hi I need help, I have been charged eventhough I ported my number to Telus, please some agent reply. 

Najibsultan by New Neighbour / Nouveau Voisin
  • 66 Views
  • 3 replies
  • 0 Bravos

Resolved! "Subscription Not Activated"

Hi there,I'm trying to setup a new phone and sim card. We got the final step 6, and then it said Subscription Not Activated. I've looked around the site and the advices seems to be to send a PM to customer service. I've just sent them a message, but ...

JonahJ by Great Neighbour / Super Voisin
  • 164 Views
  • 2 replies
  • 1 Bravos

I'm a new customer.

I purchased new plan and usim, but why was that paid twice?My ticket reference number is309309-815

Junwoo by Great Neighbour / Super Voisin
  • 59 Views
  • 2 replies
  • 1 Bravos

Resolved! Rewards

I applied for a suspension and then redeem it again, but my rewards($11)) didn't apply. How can this be applied?

YoungsunS9 by Great Neighbour / Super Voisin
  • 114 Views
  • 4 replies
  • 1 Bravos

Resolved! Asking for a friend - trouble with sign in

My friend is having trouble signing in. He has used “forgot password” and “forgot email” to get back in to his account with no luck. System indicates it has sent an email to associated email address on file but he never receives this email. He has ev...

Zigger222 by Great Neighbour / Super Voisin
  • 112 Views
  • 3 replies
  • 0 Bravos

Resolved! Subscribtion

I had a subscription that I really liked wasn’t to expensive but then I saw another one that was a little bit more in the price  but more data I just realized that it was a waste because I don’t even use enough data to need that much is there a way t...

Emilyboake04 by Great Neighbour / Super Voisin
  • 108 Views
  • 3 replies
  • 0 Bravos

Resolved! how to keep same number

if I get a new SIM card after loosing mine can I keep old SIM card number? 

Manusha by Great Neighbour / Super Voisin
  • 169 Views
  • 3 replies
  • 0 Bravos

Resolved! Available Funds:

Is there a specific set limit of how much can be added to an individuals Available Funds?I know it seems dumb, but this is a hypothetical question. For example will it cap me at $500/$1,000 Account Balance, or is it Unlimited?Thanks.

Priority by Town Hero / Héro de la Ville
  • 125 Views
  • 4 replies
  • 1 Bravos

Resolved! Bought a nonrefundable Public Mobile SIM card from Telus

I ended up signing up to Public Mobile via eSIM, but now I have this physical PM SIM card that I can't return. Is there anything I can use this for with my current setup or should I try to sell/gift it? Is there a way to have both an eSIM and a SIM w...

zephyr707 by Good Citizen / Bon Citoyen
  • 125 Views
  • 3 replies
  • 1 Bravos

Resolved! Switch from $15 to $25 and up

Question for PM experts.What will I get as a result, after switching from $15 to $25 plan or up to $39. What will remain with my rewards and in general something will remain, given that these are not new points, but the old system of rewards.

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ValeryD1 by Good Citizen / Bon Citoyen
  • 207 Views
  • 4 replies
  • 1 Bravos

Resolved! Points not on account

I've been with public mobile for around 3 years I believe and just opted for the points reward system because it looked like the best program for me. I checked my account and there is nothing there. Does it take some time for all my back pay points t...

Camshaft1 by Good Citizen / Bon Citoyen
  • 311 Views
  • 18 replies
  • 1 Bravos

Emergency calls only

Hello I just setup a new phone and I put the sim card into the phone but it says it's emergency calls only. I can't seem to be able to get it to go

HavocDragon1 by Great Neighbour / Super Voisin
  • 119 Views
  • 4 replies
  • 2 Bravos

Resolved! Phone still shows 3G but plan should be 4G

I changed my subscription from 3G to 4G (US and Canada). I will be in the U.S. soon and would like to confirm that my 4G plan is active, as my phone still shows 3G.

Limeyjack by Great Neighbour / Super Voisin
  • 170 Views
  • 6 replies
  • 1 Bravos

Resolved! Email forgotten

How can you log on to your account if you forgotten your email that you registered with

TamClou1 by Great Neighbour / Super Voisin
  • 81 Views
  • 4 replies
  • 1 Bravos

Resolved! Us/Canada account

Anyone have experience with this?is it reliable and seamless ?I travel in the US and would like to get the plan..

aavenger54 by Good Citizen / Bon Citoyen
  • 174 Views
  • 7 replies
  • 1 Bravos

Calling card issues

Anyone who tries to call my number with a Cici calling card, they cannot get ahold of me. Half of my clients use these cards. I’m going to have to cancel public and find a different provider. Can anyone verify why public is blocking calls from cici c...

Charley1 by Good Citizen / Bon Citoyen
  • 322 Views
  • 16 replies
  • 1 Bravos

Resolved! esim not installed

im trying to activate my account it keeps giviing me the error esim not installed and something didn't go right while installing your esim

demonv8 by Great Neighbour / Super Voisin
  • 209 Views
  • 1 replies
  • 1 Bravos

Resolved! I want to change my old credit card to new one.

I can't log on to the "activation menu" now.I have failed to log in many times now.Can you change manually my credit card information or provide me a link for updating the information?  

dc3221 by Great Neighbour / Super Voisin
  • 147 Views
  • 3 replies
  • 0 Bravos

Plan Details Not Visible!?

I just signed up for the 20 GB Canada-US plan. However, when I log in to my account, none of the US roaming details are visible in my subscription information. Shouldn't all these things be visible?

bigData by Good Citizen / Bon Citoyen
  • 184 Views
  • 9 replies
  • 1 Bravos

Resolved! Voice call maximum duration?

Freedom Mobile cuts off voice calls at 2 hours (which was a really bad policy during covid when people were routinely put on hold for more than 2 hours).Does Public Mobile have a maximum on voice call duration?

geeloo by Good Citizen / Bon Citoyen
  • 139 Views
  • 4 replies
  • 1 Bravos

Resolved! SIM lost

thus to access to my account it asks for verification of the code that is sent to the phone number of a lost SIM. stuck there for month now and am billed continuously 

Beah by Great Neighbour / Super Voisin
  • 89 Views
  • 2 replies
  • 0 Bravos

Formal Phone Records

How can I obtain formal records of a call logs? I'm having a dispute about a company saying I never called and left a message but I want to show I clearly. I see can see my usage history in my account but wondering if there is a more "formal" record ...

architect by Great Neighbour / Super Voisin
  • 103 Views
  • 4 replies
  • 2 Bravos

Re-activating account

Hello, my partner deactivated his account a few months ago because he’s overseas. He wants to re-activate it, but in the meantime Oublic has implemented the OTP system. He can receive the texts because he needs his number re-activated, but he can’t s...

Totojack by Great Neighbour / Super Voisin
  • 132 Views
  • 2 replies
  • 1 Bravos
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