Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have Huawei Nova cellphone, I am currently using the service from Virgin. Two months ago, the system was upgraded and I cannot call in/out. I want to switch to Public Mobile.
I switch from apple to android and at first i didnt know about switching off the Imessage but I found out about it and so I switched it off and delinked my # from apple. Some contacts doesnt matter if its apple or android I couldnt get text from and ...
I would like to disable SMS on my phone. Can that be done by Publis Mobile?
I have an umidgi g9 5g phone I like it, and it is meant as a replacement phone for the future. But it will only connect at 3GCan someone give me some information that would help me get the best from the phone for use as a public mobile phone? Thank y...
I need to link an existing account to an new email address as the old one was lost. The new address and password have been created but account (phone number) details are not linked to it.
Hi Public Mobile Support,I need help changing the email address on my primary account. I recently regained access to this account. In the meantime, due to email access issues, I mistakenly started to create a new account using my current email addres...
Hi community,I've read posts on the instructions on how to get new eSim on to my new phone.I've downloaded public mobile app on my new phone, when I go to my account, click purchase sim card. The eSim option does not come up. When I use desktop, the...
I selected a number but because of some technical issue , the eSIM could not be installed . I don’t even remember the number I selected . Now I can’t even login using my email . Also cannot even get a number . How do I proceed ? @members
I want to change my subscription plan to the $29 US Mexico Canada plan but it is only offered to new subscribers. Do I have to cancel my service and become a new subscriber to get this plan?
I'm using the eSIM and am using the PM app and get to activation, step 5 to enter an alternative number and it won't let me enter it. I can make calls from my mobile and phone the number, so the transfer has worked.I contacted support and the person...
I have the $34 Canada wide plan with 50Gb data. I was thinking to upgrade to get the extra data but just wanted to make sure it's the same features as the new one. When I click to change subscription I don't see anything stated about unlimited inte...
So I have the $25.00 plan with only 1 GB of Data…have been with PM for over 5 years. Now I see they have a new $25.00 plan with 10 GB of Data….how do I go about changing my plan without losing my rewards. thanksArlene
Need charges reversed to my credit card .
Hi, I have 3 accounts, is there any way to get them all in one place? currently I have to use 3 separate emails to access them. Thanks
Hi I purchased US, Talk-Txt-3GB(15d), and I don't see it available
@CS_Agent Need help. I was automatically pushed signed out today.I am not able to login again.The page kept saying "Please enter a valid phone number registered to your account".I am sure I put the correct email address and/or phone number. But the s...
Hello. I just changed my public mobile number for a new one. Worked instantly but going into settings my old number is still there so signing in to sites with authentication passwords via text are going to the old discontinued number. I've sent a tic...
I am trying to help a handicapped friend. He had his phone stolen. He is with Koodo and tops minutes up every month by getting a $35 phone card. We got him a new unlocked phone from Best Buy. I would like to move him to a Public Mobile Subscription, ...
I m a new suscriber in public mobile , i want a refund because i payed for a sim delivery but i buy it directly on the store by agent advice .He told me that i can have a refund after ( i have the receipt of the store ) ; i paid 20dollars after ta...
Few months ago I decided to change my subcription plan. I got confirmation that it will be changed at the beginning of next cycle. Then my old subscription is renewed and I see again message that new subscription will renew at the next cycle, but it ...
Hi there,I send bulk text messages for work, and now my texts are not working at all— I have unlimited messages, but I wonder if public mobile thinks I’m sending spam ( which I’m not) and has banned me or something. How do I fix this? thanks
Got a new phone. I know what to do with physical sim, but i have eSIM. how to transfer esim ?
Hi I am to trying to update my address, but it is saying is not Valid.
I had 20 GB of data and rarely used my phone but the data disappeared. Why?
I just want to make sure as my sub changes tomorrow and I’m never sure I’m reading this stuff correctly.Am I to understand that I can now call the US, any phone, text etc while I’m in Canada AND while I’m in the US unlimited.Also, I have 75 data that...
We have a SIM card that hasn't been used in since February 2024, so whatever phone number was associated with it is long gone. However, we thought we could use now the same SIM card to assign it a new plan and number, but when we enter the SIM number...
I’ve accidentally purchased the wrong coverage and now I want a refund. How can I get the refund? Is it possible?
I'm in the beaches area of Toronto, and the signal strength has dropped within the past week, for me and my family (I'm on a galaxy S23, and they're on iphones). Just wondering if anyone else is experiencing this, knows what might be going on, and if...
trying to port my number out to another provider. they said it failed cause my PM number is not active anymore. but it is, today (may 10) is the last day of my active plan. please help me to port out my number today.
