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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! incorrect billing

Good afternoon, my latest monthly bill failed to deduct $7 associated with auto-pay, loyalty, refer friends. Is there a reason for this? If not, please adjust.Thank you,Natasha

Resolved! Re: Port out

Hi there, can you please send me the PM support phone for the pot out? I'm out of the country not able to access text. Need to transfer to Virgin Mobile for the roaming. Has been submitting tickets but to no response from CS support at all.

Resolved! Transfer number

I have had SIM card of public and lost it.Now I have bought new one.How can I transfer it?

Resolved! Need to change credit card but old email is invalid

This is for my wife's account. She needs to update credit card but the email associated with the account is no longer valid. She cannot login to the account to change the email or credit card. Help please.

paiement ERREUR

Resolved! 5G

I have a 5G plan but my phone goes to LTE all the time in Manitoba and everywhere we go. Why is this?

Resolved! refer a friend code

how come my refer a friend code is not working a friend wants to activate a line

Resolved! Credit card update issues

I am trying to update my credit card information to make a payment and I keep getting an error code (there is an issue with your update please try again later) I’ve been trying to update my information for 3 days now and it will not allow me to updat...

Resolved! HELP!! DATA not working in the US on a 50 gig CAN/US PLAN

I am a new customer to Public Mobile on a 50 gig/US plan And my data is not working while I’m in the US right now.I can’t submit a support ticket to describe the issue because of the mobile has no real customer service people and I don’t know how to ...

Resolved! So you can't use points to save if under 15 points?

Just want to make sure I'm not missing anything here.I was under the impression that points could be used in any increment towards a bill... Is this something planned in the future or will it always be 15 for $15.Kinda sucks it you have a short term ...

Resolved! Subscription on hold.

Hi there, my along with my wife’s subscription is on hold apparently despite being on auto pay and my credit card was charged. The app overview mentions that my Subscription (US-Can $34 -50GB 5G) has expired. I have contacted an agent but I haven’t ...

Wrong subscription

I purchased a plan that only works in Quebec and I'm in ontario

Need help transferring to another provider

I am not receiving the text message from PM asking me to approve the transfer. However, I am receiving allost immediately after a transfer request an email from the new provider saying the number cannot be transfered. I have transferred my spouses nu...

Resolved! Get 2 Sims for 2 Numbers?

New subscriber, how do I order 2 separate numbers? for my wife and I? Does she have to make her own account?

My phone wasn't reading my sin so I bought an e sim it didntt work so sickening I can't speak to som

Download 2 e sims. Tried nano sim in different phone says disconnected. Now I have no.pjome. I need help

eSim Activation Issue When Transferring from Freedom

Just subscribed Public Mobile with an eSim but have difficulty to port phone number from Freedom Mobile. Currently have a yearly plan with Freedom Mobile. Neither IMEI or account number will let me go to the next step during eSim activation. Does any...

Resolved! Subscription not activating

I just tried to subscribe to a Public Mobile plan (switching from Koodo) and got stuck when I got an error message that said: Subscription not activated. Something didn't go right with activating your subscription. Click below to contact a customer s...

Resolved! PM service in Europe

Hi,i was wondering if my existing sim will work in europe . I’m not planning to use any e-sim. And if there is service what could be the top-up/roaming plans?

Resolved! changing phones and subscriptions

@iam buying a new phone and when I takeoout sim card from old phone and put it in new phone - shouldn't be a problem? You should new details of phone that way- rightAlso I just changed subscriptions - but doesn't take place until my renewal date of J...

Resolved! Converting sim card to E-sim

How do I get a QR code for my new iPhone 15 pro max to be able to convert my SIM card to e-sim?

Resolved! Phone number

I am a new public mobile customer. My present phone number is USA. Will public mobile provide a new phone number when I download my e sim?

Resolved! Reviews

Was just going to sign up and thought I would check reviews first. 1.6 on trust pilot with most people saying stay away!! That definitely seems concerning. I’m just looking for the same reception I had with Telus in Canada and US

Resolved! bill

how do i use my points towards my bill? I dont pay online. It goes directly onto my credit card.

How do I set up an email account

CC charged but account subscription ended????

@CS_Agent Help!!!!!!!I changed by subscription last billing cycle in February for the canada-us plan. This morning my credit card was charged for the whole amount and I have thw credit in my account. But it was not applied to the subscription and its...

New Rewards if I can call them that

How is this a reward? My bill is now almost $100 more per year as a result of this new change.Could someone please explain to me how this is anything other than unchecked corporate greed?Telus' profits increased 5.33% last year over 2022 for an annua...

activation payment - cannot use USA credit card

I am trying to activate a public mobile sim card, I am using a USA credit card that has a Canadian billing address. I keep getting this error: "Payment Failed! Please try again or use a different payment method"I tried 2 different USA cards (VISA and...

Resolved! Can/US Data Plan - Going to college in NJ

My daughter currently has the Can/US 50Gb data plan from the initial time it was offered. She will be starting college in NJ in September, and we just wanted to make sure that we’re reading everything correctly and she will be able to use her plan f...

Resolved! Esim replacement

Ordered 2 esims. First esim I declined to activate on current phone. The second esim it didn't prompt me if I want to activate on current phone. Instead it just added esim. Is there a way to transfer this esim to a different phone? I don't want to pa...

Porting a Telus Number To PM

Can you port a Telus number to PM?

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