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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Change Subscription

Hi,I read about the $20/3gig plan but I can't see it in my account. How come?

Roaming in USA

When I am in the US it seems I don’t have data but my data roaming is on . Do I need to take my old SIM card out ?

New activation, pasted referral code but did not click add

Is there any way to add a referral code to my new activation account after payment?I pasted the code but did not click "add" and as a result the promo was not applied.

Resolved! How to check if my phone is compatible with an esim

I got a new phone and what to transfer over my subscription to my new phone. Can this be done?

Cannot make outbound calls when I’m not on wifi

Just made the transfer to this provider yesterday, and am confused as to why I can only text (but not to androids) and make calls while I’m on wifi?

Resolved! I can't seem to transfer my phone number from my old iPhone to my new one

HelloI just upgraded from an iPhone XS to an iPhone 16 Pro, and I am not able to transfer my phone number. When I choose "transfer from nearby iphone", my phone number comes up, but it is greyed out, and underneath the phone number it says "transfer...

Account locked and phone not working

My account has been locked (I can login but it won't let me see anything) and I cannot receive phone calls or texts. I can't find a phone number to message, ai chat won't help and I've private messaged the cs_agent account but no reply yet. I have ...

Forgot email

Hi i have been using public mobile for over a year. My credit card expired and now I can not login to my account to update credit card. I have forgotten my email

sim card

My phone will not pair with a e sim card so i need to order a virtual sim card beford i can actavate my account

Resolved! Long distance to US.

HiYour $39 plan says says that it includes "Unlimited Canada and the US wide minutes"But when I click on "offer details", it says:3. Unlimited Canada-wide minutes include calls made and completed within Canada. Roaming applies outside of Canada. Long...

Payment not processing

Getting a message “Sorry, we’re not able to process your payment at this time. Please try again later.” Have tried several times in the past few days to make a payment by credit card (Visa). Appreciate any suggestions.

SIM not supported on new iPhone 16 pro max

I currently have XS Max and just bought unlocked iPhone 16 pro max from Apple. I am trying to transfer my number from old to new phone but I am getting message that sim not supported. What should I do?

SMS is working normal. Courtenay

This morning, I cannot dial out and receive any call.

voice call not working

URGENTI last used my cell phone yesterday with outgoing and incoming call. This morning, I cannot dial out and receive any call. SMS is working normal. Checked settings and nothing abnormal; not on "Do Not Disturb", not on "Air Plane" mode. Tried s...

Phone Number Change

Need an admin to contact me about getting an old number back, will pay whatever it costs, my old number is currently out of loop and was originally ported over from another carrier. When a number goes back into the switch, does the number default bac...

what kind of service is Public Mobile!!!

I'm trying to complete the activation of my sim card, it ask me to validate my identity, sure.. it first sends it to my email, get passed this, then ask me again to validate my identity by sending me a SMS to the SIM - number that I'm trying to activ...

Activation and Cancelling Subscription

I opened a new account for my mom since she's been locked out of her previous one (she's been abroad since April). I set up a new account for her hoping to transfer her phone number over so she wouldn't lose it. That didn't work since her phone is un...

subscription not activated

please i need help my subscription wont activate and i the agent was not helpful what do i do?I was on step 6 on the app of activation and it just said "subscription not activated" I've been trying to set this up for like2 hours now i am getting so f...

Public mobile future service

There has been rumors going around that public mobile will be ending services soon. Will we be notified when public mobile shuts down?And if this happens who will be taking over will fees go up?

Phone number is not yet transferred

I subscribed on 19th Oct and still waiting for my number to be transferred to public mobile. I get a message that there is a difficulty in porting but no details about what kind of difficulty. I tried calling but the wait time is so LONG... there is...

SMS message not working

I recently ported my number from Rogers and now my SMS isn't working. I've tried turning my phone off and on, and resetting network settings, but no luck. The support team suggested erasing and resetting my phone, but I don't have enough iCloud stora...

Change email address

I need to change my login email addressI tried to change onPlease help.

Switch subscription

Hi,I am currently on a $34/month plan and I want to switch to a lower plan to save some money because I don't use data as much. When I access my portal and try to switch the subscription, I don't see any lower plan like $25/month, most of the plans ...

can't make or recieve calls

tried everything but still not working are the servers down or something

Multiple Double Charges

My credit card has received Double charges since June (Double charged five times). I have also received double charges for another number link to the same credit card for three times since Aug. The customer support agent is not able to find any of th...

Resolved! Hello

I am not able to make payment after I missed my payment Anyone here, please i need help .. Public Mobile plz

Resolved! Can’t make calls or text!

My subscription was until October 24, which is today.Early this morning all was fine but now I’m unable to talk or text. I have updated my account with a new credit card today but it doesn’t say that I owe anything on my account. Should the payment g...

HELP!!!!!Can't Make Phone CaLL. 3G down Anyone?????

Can't Make Phone CaLL. 3G down Anyone????? When I make phone calls says cellular Network not available for voice calls. Also my 3G network is down. Once I turn to LTE I can send out text messages. But my friend calls me say my phone was off at the sa...

Resolved! Temporary turn off service

Hi, is there a way to temporarily turn off the PM phone service from my rebelious teen's phone?

Please help - Cannot Renew Subscription

This is getting to be the most frustrating and annoying online self service platform known to mankind. I did not have money on my visa for payment today so I put money on it and now it's taken me over an hour to get absolutley no where and cannot get...