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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

New activation issue

Hello, can you please help? my phone number did port out. I didn’t hear from support and I’m trying to get in touch with support, but I’m not sure how that work. Can you please help with transferring my phone number over

Resolved! eSIM installation was failed. Should I purchase a new SIM to resolve the issue?

I understand the support team is overwhelmed. I’m out of service nearly 20hrs, I’m thinking if I can resolve this issue by myself, since there is no any response to my tickets at all. Currently there is no PM eSIM installed on my phone. On app, the e...

Resolved! Billing Refund

Hi,I placed an order for a Public Mobile SIM card yesterday, and I have been charged $33.6 for the SIM and the monthly plan.I have spent several hours trying to find answers and have been completely unable to reach any customer support.This service ...

Porting No texts or inbound calls almost 24 hours

Replied yes to previous provider request to transfer. Still no text or inbound calls almost 24 hours. Have sent a message to customer service, no response yet

Flash sale offer

Took opportunity of the flash sale offer from yesterday. Said YES to port my number over, I can see my number on the app and can use data and can call people however no calls or texts are coming into my number. Further more did not get a confirmation...

Will I Lose 50% Promo If SIM Arrives After Jan 26?

Hi,I just completed payment for the 60GB 5G plan with the 50% off for 24 months promotion (Jan 23-26 offer).I selected physical SIM delivery, but I'm concerned it won't arrive before January 26.My question: Since I've already paid during the promotio...

Resolved! Overcharged for addon that did not work

Hello,I purchassed a $20 data addon in dec and then had to renew my plan because I could not use the internet addon. It did not do anything at all. I was away and Just remembered to email as you do not have an easy way to do this on mobile itself. It...

Mobile data 5G/LTE not working after porting from Virgin

After porting iPhone 13 from Virgin mobile last night, I’m still unable to connect to the internet via mobile data even if it shows 5G/LTE on the status bar / control center.steps I did:Restart Phone, Airplane mode 30s, Reset network settings, APN is...

Sim card activation problems

Having trouble with Sim card activation. App shows my plan has been activated. Have tried restarting,reinserting Sim, and clearing network settings. Anyone with tips or suggestions aside from submitting a ticket which I have done?

polar vortex offers - why for new cx?

I need a same offer which is currently being offered to a new public mobile cx, I have been a public mobile cx from last 2 years. What's the point of sticking with Public Mobile if we cannot be honoured with the same deals as new cx

Double charged issue/CS times to resolve

Hi, has anyone gotten a response from CS_Agent around the promo code/double billing issue? I was affected and I sent a message on Friday and haven't heard anything... this needs to be an all hands on deck situation.

Resolved! Number transfer from Fizz failed

I switched to PM yesterdayI received message from Fizz and replied yesI received message from PM saying wrong account number, and they will contact me shortly (it's been a day now)I can't do the transfer from my account, says invalid phone numberWhat...

Issue with Porting my number from Telus

I joined PM yesterday, ported my number immediately. Telus have since cancelled the service, and now I’m stucked with a random number I chose, with no access to my old number. This has been since 6pm yesterday. can someone from porting team help me ...

Porting in

Good morning there,My number port is completed. I can make outgoing calls, but I cannot receive incoming calls.Please refresh or reset the voice routing on my line.

Promo Not Applied

I signed up and subscribed for the 50% off flash deal promo, but as soon as I downloaded the app to sign in, it told me to pay again (which I did) but now it shows no 50% promo and my next payment shows double the price ($40)! @hTideGnow @J_PM @DR_PM...

Fizz to Public Mobile: incomplete port

Hello,I tried to port my phone number from Fizz to Public Mobile yesterday but I'm unable to receive phone calls. I can make phone calls and my phone number appears to be correct. I can't send texts either. I really need to solve this as I'm not rece...

Number transfer failed

My previous service provider advised that no text message would be sent during the number port-out process and that the new carrier could complete the transfer independently. However, it has now been 15 hours since I requested the number transfer. Cu...

Ported but cannot receive calls or text

Ported from Rogers, everything works, but cannot receive calls or text.

New Canada-us-Mexico can’t not call us number

Why can’t I call U.S. phone numbers while I’m in Canada, even though I just activated the $20 Canada–U.S.–Mexico plan?

Resolved! Incomplete Port

Hi I ported from Freedom yesterday. I was very careful to text YES to the freedom port request immediately as I read that was the main issue that could prevent proper porting.I can make calls and it shows my correct number on my wife's phone caller I...

Resolved! Calls

I switched to Public yesterday but my calls go directly to voicemail and I do t receive verification codes

Incomplete Number Port – Unable to Receive Incoming Calls

My number port from Fido is incomplete. I can make outgoing calls but cannot receive incoming calls. Please complete or re-push the port.

No phone service

I transferred my phone number from Koodo and I used eSIM. I got connection and service when I just set up transferring my number. I also got the message from Koodo saying my number has been successfully transferred. But after few minutes, I lost conn...

Porting from Freedom Mobile Failed

Hi, I attempted to switch from freedom mobile last night and replied Yes to the porting request and it's been over 5 hours and I'm still active on my freedom mobile sim. I asked freedom support and they said the port request was cancelled because it ...

Resolved! Port problem from Fizz

Hi! I have the same issue. Authorised a port request from Fizz to PM over 8 hours ago, but have received no updates or confirmations.

Unable to transfer a number from staff account of LHSC

My daughter phone number switched to a staff account of London Health Sciences Centre (LHSC) about two years ago and she can suppose to switch her number to another mobile company after two years. She joined Public Mobile yesterday and tried to swit...

Resolved! Esim doesn't work after multiple attempts and now SOS

Hello - I just subscribed and went through the eSim install which didn't work after multiple attempts. On the last try, it gave a weird message asking to select from Travel. Picked voice, data etc in order to move forward. Now my phone is on SOS desp...

Trouble with porting

I started a port out from PM to lucky mobile. Got the text from PM and replied yes. Its been over 12 hours and no progress has been made. The issue is if I call PM porting phone number, it says there's no port out request for that number, and I can't...

Port problem

Hi, I ported my number last night from Fizz but it is clearly not done.I replied yes to the transfer message from fizz, my PM account shows the ported number, but my sim manager in android shows the temp number and I can't receive calls. Am I the onl...

Not getting text to active servixe

Its been well over 5 hours no text message to switch my number over. Please help

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