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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 15193 Views
  • 118 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 26492 Views
  • 184 replies
  • 26 Bravos

Resolved! MMS Not Working

I'm trying to troubleshoot a mms problem for my Mom. We are both with Public Mobile, both use Android phones, but for some reason her ability to send and receive mms has stopped working. She can still surf the web on mobile data, so that is working, ...

JoeyA by Great Neighbour / Super Voisin
  • 525 Views
  • 6 replies
  • 1 Bravos

Resolved! Roaming in the US

I am currently subscribed to a public mobile 3G plan and later in the year will be travelling to the US. I understand that in the US they are shutting down 3G networks. So in order to roam with public mobile in the states, before I go will I have to ...

brmel11 by Great Neighbour / Super Voisin
  • 365 Views
  • 5 replies
  • 0 Bravos

I am no longer receiving text messages from Telus Home Security.

Public mobile service has been giving me more and more issues. First I was unable to hear calls from friends that have new phones. I can't receive or send MMS messages. I get network errors. Now, I am not receiving notifications from Telus Home Secur...

jimdh by Good Citizen / Bon Citoyen
  • 469 Views
  • 7 replies
  • 0 Bravos

Resolved! Sponsorship code not working

I was sponsored by one of my friend here. I have the code and thought I entered it but it didn't work and he or I got no benefit from it apparently.How does one put it back in there to make it clear I was sponsored?Thanks

Sebroy by Great Neighbour / Super Voisin
  • 189 Views
  • 2 replies
  • 0 Bravos

Resolved! Paid for add on - long distance international - not working

Helloi Paid for add on a few days ago for long distance minutes 300 international and I have tried several time to make a phone call and it says I don’t have any minutes. I tried turning off my phone and back on. I tried submitting a ticket several t...

Steph2024 by Great Neighbour / Super Voisin
  • 404 Views
  • 6 replies
  • 0 Bravos

Very Upset Wife - No group posting and picture downloading

In the last few days, my wife couldn't download/send group messaging to her work group. In top of that she can't send pictures to the group either.(I've changed the APN data as instructed)It's a revolution here, please help if you can.

Fish96 by Good Citizen / Bon Citoyen
  • 505 Views
  • 10 replies
  • 1 Bravos

unable to get cell number

Hi , my sim activation not completed though I paid amount. I can’t download public mobile app without iCloud account and for that I need cell number. Thanks v1104

v1104 by Great Neighbour / Super Voisin
  • 135 Views
  • 2 replies
  • 0 Bravos

Unable to send MMS messages

I have an iPhone and it will not let me send MMS messages with pictures. I have tried everything suggested in every community post to no avail. I'm confident it is an issue with PM, as if I swap out the SIM with one from Rogers, MMS works fine (witho...

Resolved! Error for ticket submission

I'm trying to submit a ticket but keep getting an error message.  Is anyone else having the same problem?

melilee by Good Citizen / Bon Citoyen
  • 451 Views
  • 9 replies
  • 1 Bravos

Can't receive call

I ported number from fido to public. I can send calls and my 5g works but I cannot receive any calls. I tried restarting,airplane,trying Sim in another phone,reseting network settings, submitting a ticket but error message tried different browsers ,i...

Vi5 by Great Neighbour / Super Voisin
  • 232 Views
  • 4 replies
  • 0 Bravos

Resolved! authentication phone number change

When I'm asked to log into my PM account I'm sent a code that I need to enter.Is it possible to change the phone number the code is sent to? it's automatically sent to my mobile numberbut I want it to go to a VOIP number (i.e. Skype), is this possibl...

raahh by Great Neighbour / Super Voisin
  • 212 Views
  • 3 replies
  • 0 Bravos

Poor tech support

Why am l not getting any response to a ticket that has been sent in

Selah1 by Great Neighbour / Super Voisin
  • 138 Views
  • 2 replies
  • 0 Bravos

Payment issue

My subscription says it is suspended but the system will not accept my credit car? so I cannot pay? Should I just find a new company????  I know there is money on the card

Huckleberry1 by Great Neighbour / Super Voisin
  • 146 Views
  • 1 replies
  • 0 Bravos

Payment

How I pay with closed account 

Jsturka by Great Neighbour / Super Voisin
  • 177 Views
  • 3 replies
  • 0 Bravos

Resolved! E Sim Card

Hi ThereHow the E Sim Card works and steps to setup it ?Thanks. 

Mk12 by Good Citizen / Bon Citoyen
  • 281 Views
  • 3 replies
  • 1 Bravos

Resolved! Good Neighbour

Hi therei was wondering what it means You are ranked up to Good Neighbour means ?Thanks in advance.

Mk12 by Good Citizen / Bon Citoyen
  • 267 Views
  • 2 replies
  • 0 Bravos

Resolved! Locked out

I am locked out of my account and need to get in to update payment .. have been locked out 3 days and can't figure out how to go in and update my payment info etc.  Ready to switch if I can't figure out today. Any suggestions 

Cindy61 by Great Neighbour / Super Voisin
  • 213 Views
  • 2 replies
  • 0 Bravos

Account on suspension for payment

Account is on suspension. Won't let us pay online. Tried 611 but it wants four digit account PIN # which doesn't work. Need customer service phone number please 

Parker59 by Great Neighbour / Super Voisin
  • 252 Views
  • 4 replies
  • 1 Bravos

Activation

I can't activate my son phone....After paying for the plan on my credit card, I was told to go back to the app to finish the activation. But every time I tried, we ended up back to square 1...I'm fed up it's been 15 days now 

Kushnation1 by Great Neighbour / Super Voisin
  • 222 Views
  • 4 replies
  • 0 Bravos

Active Service account

I installed the sim activated my account and loaded the app. When I try to login the app I get past the login and enter the code sent to my email then I get a message that says I have an active mobile service and would like to confirm your full acces...

Maryann1964 by Great Neighbour / Super Voisin
  • 165 Views
  • 3 replies
  • 0 Bravos

changing credit card info

ive been trying for a week. cant take a ticket due to error. i quit. going to find a better provider with human beings and internet.

Flojopeters by Good Citizen / Bon Citoyen
  • 177 Views
  • 1 replies
  • 0 Bravos

Register

Hi, I registered my sim card but recently I cat call any one.  And I received this message: not registered in network 

Shirinbjn by Great Neighbour / Super Voisin
  • 151 Views
  • 3 replies
  • 0 Bravos

Do i need more add-ons?

I live in Winnipeg, Manitoba and I'm heading to Omaha, Nebraska on Feb 14th.My purchased add-ons is showing the following:Do I need to purchase additional add-ons or can I ignore any Public Mobile text warnings when I cross the US border?  I'll be in...

AddOnsUsage.jpg

Resolved! Portable Devices

Can I use my sim card in a watch or laptop?

Ion_Loren by Great Neighbour / Super Voisin
  • 142 Views
  • 1 replies
  • 0 Bravos

Resolved! New 5g plan ...should I change????

Hi, currently on the 3g 1gig plan.   Just noticeed the 5g 50gig plan.  90 day subscription drops it down to 34.00 a month. My questions are ....my phone is not 5g compatible....will it still work on this plan??                                   I hav...

atticuss66 by Good Citizen / Bon Citoyen
  • 755 Views
  • 15 replies
  • 0 Bravos
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