Community

Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

I didn't receive a QR Code in an introductory email. How Do I get a new one sent?

Refund

I am expecting 2 refunds of 28.74, can you give me an update? Thank you.

eSIM issue

Hey everyone, I have a complicated issue and I need some assistance please. When I went to get a plan, I selected the eSIM option, but accidentally put in my physical sim IMEI instead. Now when I open the app it takes me to a page that says finish se...

add ons selection

we are going to travel in US around 2-3 days, what is the best add on about phone ?We have the plan 20G data covers US/CAN/MAX, assuming canada phone wouldn't work in US, If we don't add-on.Thanks!

Customizable phone plans

Does anybody else wish that PM would begin offering phone plans that are customizable? I have noticed other mobile providers offer this feature for selecting phone plans. Would like to hear what other PM customers think of this!

Can't make or receive calls

hi, I'm on a 5g plan but my phone says 4g. Why is that? Also I am not able to make or receive phone calls. I live in a remote area but even when I have full bars it isn't able 5o connect to make a call. I am not able to receive calls. It sounds like ...

Trouble shooting

I have a problem whenever someone calls me I don’t receive their call. But when I call they get my calls. What can I do in this situation?

Getting a phone number

Is there any way of getting a certain number like if I provided phone number could it be searched an checked if it’s available 

$15 Unlimited Calling Plan?

I am asking this question for a coworker. If you are on the old $15 plan where you get 100 outgoing minutes do you know whether you can still change in self service to the $15 unlimited calling plan?

Porting number

I’ve activated my new account and requested my number to be ported over.  My phone can now make calls, but I can’t receive a call (it goes to voicemail?), and I’m not receiving texts.is that normal?  

Refund

How do I get a refund I bought a plan last night and its saying its not in service. How do I speak to a live agent 

Help

We were locked out of our phone plan, the sim quit working and we are needing to cancel the autopay. we can’t access acct because don’t have the cell number or email to access it to cancel. What do we do? Can this be messaged to the customer service ...

Traveling to Europe can I text?

Hi I'm traveling to Europe for 2 weeks next week and I'm wondering if I can text back to Canada while abroad? I know I won't be able to call but I'd like to be able to text. Is there some way I can do this? I heard there's something called an esim? A...

Misleading false advertising Unlimited Canada, US & Mexico minutes and messaging plus unlimited inte

You are suggesting that one can send and receive texts while they are overseas. This is not the case at all. You can only receive texts from over seas IF you are in Canada.

Phone number suspension

Hi,I make a payment and still i can't make calls of any kind and cannot receive them either, and still it says my number is suspended.

$15 talk and text plan

Hi, I'm trying to find the $15 talk and text plan to refer a friend to who is new to Public Mobile, but I can't find it. I just want to confirm it's been discontinued?

I cannot call out

Transferring to new phone

Hello All. my daughters phone got stolen.  Purchased a new phone and am trying to get her public mobile set up.  It's currently showing a random new number as primary and the cell is the number we want.  Anyone know how to disable the one we do not w...

Subscription not active

My services all of a sudden was but on hold. Says to renew subscription ans pay however when I try to confirm payment it says it cant be processed at this time. I have an automatic renewal yet it hasn't worked for this month... I need help

Porting

I've been trying to port my #. It didn't work so I cancelled with the new provider. Now my current number won't work. I'm wondering if someone could either manially port it over OR reactivate my old one. 

Referral ID not incuded in link for new subscription

I was provided a referral link that I used to setup my new subscription. However, the link did not include the referral ID and thus the person referring did not get a credit. How can this be resolved? I have screenshots of the initial link without th...

App not available in country/region

Hi there,I went through the process of trying to download the app after signing up for a monthly subscription and when trying to download the app it says that it is "not available in your country/region". How am I supposed to get my e-sim in order to...