Dear Community, We have some sad news to share today. We have learned that our Oracle and friend, @computergeek541, passed away suddenly on the morning of April 29, 2026. An active community member for the past decade, he was passionate about helping...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
These points are crazy why did I switch my phone plan?!?So I used to be on a $30 plan once a month and I would get 2.50 points back every month and then I switched to a higher plan for $40 and it only gives $1.35 Never mind the fact that they actuall...
Why is it when I want to log into my account the Public Mobile takes me to my Wife Teresa's account?
I used my reward points for 5gb of extra data and it says that it's not compatible with my subscription. what's the deal?Shouldn't they have known that before taking my points?
Hello community,I wanted to share that when I ordered the SIM card in my account online, even though there was an error message saying "Sorry, we’re not able to process this request at this time. Please try again later.", my credit card was still cha...
Every month my account gets cut off day before or day the payment is due. Even though money is in my account. I have to go into my account and pay it myself. I did and then I was charged again. This is ridiculous. I had to pay it physically because I...
I am only getting ‘SOS’ since last night, I tried turning my phone on and off, placing my SIMS card in an old phone (didn’t work), updating my phone.sims card doesn’t look damaged at all.
Transferred my number from Rogers and phone shows SOS only
Is it okay if you guys look at my previous ticket that got closed im in the middle of transferring my number and you guys needed my account number with chatr. Here it is ########
Is this plan good to call and text as well as have data in the us..while in the us as well as from the us to canada? I just want to double check is all.
recently I am done transferring all data and info from my old iphone with eSim to my new Iphone 17 Pro Max . Then I opened the Public mobile app on my new phone and signed in with my current user name and pass word, then I purchased the new Esim ($...
Hi, I've signed up and had issues with eSim activation. I needed to set up a number quick so I had to set up with another provider. How can I get a refund on my activation/account?Thank you.
My plan was automatically renewed in October but today I’m not able to make any outgoing calls
Due to very confusing web site that shows as two separate charges, I think I have discontinued my service. it looks like this: I don't have an access to my previous bills!!! what a joke! I have this message: and the following, if anyone can clarify i...
My plan is on hold but I want to automatically renew it before it expires (90 days), how can I do that? Or if I pay ahead of time will it change my renewal date to today?
changed email address today it thinks i want to resumne an activation with the new email address.I tried to login with the old address and that does not worki already have an account
I setup my sons acct on Public a few months ago and its working fine. however i am unable to access the app or login online as I do not remember the email address i used when i set it up for him. how can I find out the right address to use for loggin...
HI All, Please note that there is currently some mobile service degradation in Vancouver (since Nov 4 @ 5:38PM) and Calgary (since today @ 11:46AM)They are both under investigation with no ETA. If you experiencing issue, reboot your phone every hour...
I'm having money taken out of my account I can't log in to cancel anyone know how
Is the network down in Calgary? I just recently switched over from a physical sim to an esim. Everything has been fine for the last 24 hours and then this morning, I no longer have service.
I'm trying to change sim number as my old one was lost to a fireThe new sim number is.##########
Helloi I have an issue with two accounts both mine and my wife’s accounts are showing 95% data used in just 6 days. she’s on 45Gb and I’m on 60Gb plansour usage didn’t changeis there an issue with the system?
I activated my phone number 2h ago. Turned off and turned back home still doesn’t work. Transferred from Telus.
Wife had her email compromised. We wiped her phone and exchanged it back with Apple. Now trying to set up a new phone with her current PM number but cannot do so as do not have access to email set up with PM nor is her number active. To log into emai...
opened a ticket to get my PUK code at 8am this morning but hasn't heard anything back then, it's been 4 hours and am not able to use my phone... what should I do. Open other ticket? I didn't even get an email notification for my ticket , i have only ...
How do I change my community name?
I have already subscribed but today is the last day but data is not working edited by computergeek541: changed category label as discussion isn't related to Community
Quick question. When you try to enter the account number, and it doesn't work, do you get to try again, or do you have to contact PM in order to try again? Thanks!
I had ordered public Mobile sim card on 7th October. But it is not delivered due to Canada Post issue. Will I get refund for that? If yes when we can expect. edited by computergeek541: changed category labels as discussion isn't related to Community
