Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
It seems that I'm having issues receiving or making calls while traveling from New Brunswick to Quebec. Could you please check this for me?
morning everyoneWanted to post here to see if anyone has been in a similar situation. Looking to get an entry level Android phone for my daughter, and as well, enroll her to one of the Talk & Text plans from PM.I read thru some of the previous posts,...
Can someone please help me? It says the CC on my account expired - I try to login to update this info and get hit with this notification:"Our services are getting an upgrade.From March 4th 10:00 PM EST (7:00 PM PST) to March 5th 9:30 AM EST (6:30 AM ...
Hi I noticed today that my phone keeps going to SOS instead of any bars and I have tried turning my phone on and off and it was perfectly fine yesterday and the website is down saying March 4 and 5 macitence but now May 12th and just want to know wha...
I want to pay my phone with a voucher but public is upgrading the page and wont let me do it....help me put money in my account...tomorrow my phone is expiring
Hello, I recently moved to Australia (for one year) but want to keep my Canadian number and continue to receive texts and calls from it. All of my bank and 2FA is also connected to this number. Since Public mobile doesn't seem to have roaming options...
Im trying to log in to view my account settings and billing information. The app says it is under maintenance, and the website says the attached.
I have a pre-authorized payment through my debit card and the money was taken today. But my mistake I also paid using my credit card yesterday. So, now I paid twice instead of once. Can I get my credit card money back?
Hey everyone, I’m trying to set my daughter up an account and it’s 50 percent working. I can call out but no calls can come in. I can’t finish the set up because it’s asking for the “text” confirmation to her number but it’s but it’s not receiving in...
Hello, I got a new phone and I want to move my eSIM over to it without having to get a new phone number. Is this possible? If so, how? thank you!
Hi all. I am brand new to PM and the issue I am having is if someone sends me a pic via text it is very blurry. If I send a picture to someone it is crystal clear. I try to use RCS when available but not all my contacts are RCS enabled. I tried the A...
My son has an Android phone, and I have an iPhone. He is not receiving the text messages that I sent to him. How can this issue be resolved?
we were out of the country for a few months and our accounts have be canceled.... can we re activate them?
Hi, I have an existing public mobile plan but it is connected to an old email and phone number I no longer have access to. I'm trying to access my account to view my plan/billing/data usage. Any workarounds? Thanks!
How to Esim
Need new phone and SIM card but wanted to keep phone number. How can I possibly talk to a Public mobile agent?
My sons account.. unable to access as the number linked to his account for verification is not his actual number.
Me too and it's not reassuring.
I’ve been a Public Mobile customer for years, in two accounts, consistently paying more than I should have for outdated plans. When I recently tried to switch to the clearly advertised $34/month 60GB plan, I was told these are for new activations onl...
Hello everyone, my mother has a flip phone that she just uses for calls and texts (no data). I brought her over to PM about a year ago but her phone is acting up. She does not want a smartphone so I'm trying to find her a new dumb phone. It seems ...
I requested a landline port-in a week ago. It seems not to be transferring. How can I contact the Public mobile port-in team to ask about the status of my number transfer?
My wife's has a Motorola 5G ACE phone. (As do I) Uses "Textra" as her texting app. Until a few days ago, everything worked well. She could send and receive texts and they'd happen quickly, plus, when she sent texts, she'd get reports right in the tex...
HiI lost my phone with esim . Now app didn't let me login because it send code to my phone.How can I activate new physical sim with my old phone no and also how can I get code on my email.Please help
As above
I am currently on a lower priced plan that is no longer available. I need to use a huge amount of more data for 2 months and it's so much cheaper to change plans than to buy add-ons. Can I change plans for 2 months and then go back to my original pl...
Hello, I have been trying to update my payment method, but I keep receiving an error message
I'm changing phone providers, can I keep my number after unsubscribing?
I just switched to Public and I'm in the process of activating my Public account.I am trying to Confirm my Identity by entering the six-digit code which is supposedly sent to my new phone number. I can't receive this code since my phone is not connec...
