Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Agent said “ We’re truly sorry for any confusion or inconvenience this issue may have caused. It looks like there may have been a system glitch that resulted in the payment being charged twice.“ this happened on me. Be careful!
The email I used for my account was deactivated as it was a school account. I can't access it anymore. I would like to move my phone number to my new email.
I would like to update my mailing address. I can see on my bills that there is an old address there, but I can not find any place to change it.
My old number was removed. Can the number be restored to the accountThank you
I have a new email and need access to my current account. I want to change my data plan
hi! I made an account 5 years ago but I can’t remember the email i put and now I really need to log in because my card that I was paying with got expired so they canceled my subscription and I really need to renew it
Sim card not received in the mail
I am about to port a Rogers number from my older Rogers rental android phone to my 30 day old iPhone which was assigned a new number by PM when I subscribed here. Do I transfer all the photos and apps from my android to iPhone before or after Porting...
I have received the SIM, and I have this plan.I am travelling to USA today. will my voice and data work in USA?
It is extremely frustrating to try to resolve this significant issue! I've been with public mobile for >3 years and if it is not resolved within a day I will be switching providers as it is very important for me to be able to make calls. I am not eve...
It doesn't seem to have phones past 2022.https://www.publicmobile.ca/en/get-help/articles/volte?_gl=1*o4o3jw*_gcl_au*MjA5OTg3NTIzNi4xNzQ0NzE0MzE4*_ga*MjA0MjA2MzMxNC4xNzQ0NzE0MzE4*_ga_5Q4XYYJ879*MTc0NDcyODg0MS4yLjEuMTc0NDcyOTIxMi4xLjAuMA..
Hi I am heading to French Polynesia on Friday. Are there add ons available for that region? How do I access them and add on ?
I got no phone and data service today, I thought it was because of the plan so I proceed to upgrade to a 5G plan but still no service. I restart my phone few times, put my SIM in a few times to no avail. It's a nightmare to get support here. I can'...
Hi! Hope someone can help me. Because of a really good promo, I have already ported my number to another network last March 30, 2025.When can I receive my final bill from Public Mobile? I’ve been checking but could not find it anywhere.Also, will Pub...
I moved my points over to neo credit card but can't activate the card with a rural address. How do I get my points back
Do these no longer exist? https://crtc.gc.ca/eng/phone/mobile/occa.htm
Any reason there are different offers, I'd like to get us both the same plan as I have in my offers?
When I changed my phone I failed to transfer my number, so I’ve got a new phone and new number and have a new PM subscription.i just realized after 2 months that I’m still charged monthly for the previous PM subscription associated with my previous n...
I am unable to access my subscription to cancel it.. how the heck can I get this subscription cancelled!!!!
I loss my phone and sim when I was traveling. I want to lock my number first for the safety! What else can I do??? Need help! !! Without phone I cannot login my account
nickname: Pat_NLI have “SOS only” cellular service. Can’t make out going calls “call fail”. Cannot receive calls. Cannot receive texts from public mobile to authenticate my login. I must ask for a resend to my email account then retrieve the code fr...
SIM card is suddenly not being recognized by my phone. No changes have occurred
Is the data from points good till it’s over or does it expire? Is there any that don’t expire?What if I buy the add-on data? Does it also expire in a month?
Hi,I just checked my points account. I have credited with Feb and April points for my monthly payment but I the March credit has not been posted. Any idea why not? My March payment was auto debited. thanks
Hi, has anyone not been able to call out or get calls but getting emails and texts?
my credit card was charged twice so I’ve tried to open tickets and I am new to using the community. However I’m not receiving any emails telling me there was a response so I have missed three responses and tickets have been closed… How is the best wa...
I’m currently using the 10gb 4G $25 dollar plan, and I tried to switch the the 60gb 5G $34 dollar plan, and it took the money out of my account, and said the payment failed, yet the money’s in the available funds section of the app.
I have been subscribed to PM for about a month on my iPhone 13, which was assigned a number when I initiated this service. I now about to PORT my older existing Rogers number to this phone, as I am walking away from Rogers and going down to 1 phone. ...
Is it possible to get usage records for the prior 6 months? If so how?
Hello, I am having issues using a credit I see available on my account towards changing my subscription today. The amount is equal to the credit I have in my account and my credit card on file is current. Hoping for support to resolve this as I've ru...
