Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Porting not finalized

Hello,I am porting my number from Bell to Public Mobile.Bell has already released my number.I never received or scanned an eSIM QR code.My line has no service.Please issue a new eSIM QR code and complete the port.

Lost phone - SIM Change

I lost my phone so I’m trying to change my account over to a new SIM card. My issue is that I can’t do this without logging into the account and when I try logging in it sends the 2 factor authentication to my old phone number which is lost. Is there...

Subscription and service

Mysubs is active but I can’t use my phone at all

Porting Issue

I signed up for an eSIM card for my account and received a message that there was a transfer issue due to incorrect ESN/MEID. Trying to find out how to fix this issue as I was not contacted by Public Mobile

Can’t make 1800 call

I can’t make 1800 call again! Pls help!

Service

My data does not work right half my apps don't work and half work, I need this resolved please put me in touch with someone!

Plan Cancellation and Refund

Decided not to go with Public Mobile. Please refund/credit the initial payment of 45.20.

Add phone

How do I add another phone to my account

Cancel and transfer number

How do I contact an actual human being to help Me transfer my number and cancel my Public mobile account?

Resolved! Payment failed

Do you have any issues on payment? I am trying to pay but it keep saying payment failed. I Dont have any available card to try using for different method of payment

Payment by Credit card

I am trying to make a payment by credit card and it won't go through. Is the system down???

no tracking number for sim

I paid 44 dollars on Jan 1 and no update or tracking number for sim

Data service issues

I was in Princeton British Columbia last night January 6th and I had voice call service working text messaging services working but data was not working it worked for a while and then at midnight it just stopped working fortunately I was traveling an...

App says I've used 59.03gb of my data. Downloaded spreadsheet of data usage says I've used 927mb ???

App says I've used 75% [59.03gb] of my data. Downloaded spreadsheet of data usage says I've used 927.42mb. What the ????

can’t connect to network

the options for the SIM card are greyed out ?! can’t connect to network. went to states, got the ‘welcome’ message sms, and since then, nothing. doesn’t work. can’t connect to. network. very annoying as one might imagine.

Payment not working

I have tried several times to pay my phone bill with my credit card but it keeps saying try again and that it has failed. Idk what else to do and my payments usually come out automatically so I’m confused as to why today it just stoped. I also made s...

iPhone with PM eSIM got water damaged, unable to access texts or change sim

I have an iPhone 11 Pro Max that got water damaged after falling in the bathtub on Monday. I had an eSIM through Public Mobile that my plan is active through. I have a backup old iPhone 11 that I’m currently using to write this message and I purchas...

Resolved! Charged twice on same day

Hi,I subscribed to 35CAD plan on 2nd of Jan with new SIM and just in few hours before sim activation, I had been offered a new plan, so switched to 30 CAD subscription. I'm now charged for both. Could you please help review this and revert the unused...

New customer

How much 2 lines. One new iphone, unlinited talk and text. 80 gig total

Late receiving voice messages

Just received a message today January 7th that I have messages. When I listen to them they were from December 31st. Why am I receiving them 7 days later? edited by computergeek541: changed category (discussion isn't related to Community)

Resolved! Can't call all 800 or 888 numbers

As mentioned in Subject, why I can't call 800 and 888. There are so many complaints, does someone really care to fix the issue? @CS_Agent

Sim card lost

My sim has been lost and I need a new one. No rush as I'm out of the country for another week.How do I get a new one? edited by computergeek541: changed category (discussion isn't related to Community)

"a ticket" ?

What is "a ticket" ?

Phone number transfer

Hi,I recently tried to transfer from Freedom to Public Mobile. When I received the message to transfer my number I replied yes but it seems like there was an issue and Freedom never got it. Now I have a temporary number on Public Mobile and my phone ...

Re: Slow data

Kind of does feel like a rip off. Not even close to cap, no issues with my phone, yet always getting throttled. Currently sitting at 0.35 Mbps download and upload (one speed test gave me 5 Mbps upload). Had no issues with Telus 4G/LTE but never a goo...

reward notice from TELUS

I'm with Public but I got a text message from TELUS stating I have 2 days before reward points expire. I don't have a TELUS app.The message provides a webpage to redeem or I can use a Y to open in a new browser .. It all looks fishy to me. Any though...

Cant receive calls or sms

After switching to public mobile, I haven't been able to receive calls or messages for two days.

updating subscriptions

Hi I downloaded the app and tried to update my subscription but I get an error because it says that my account will update in July of last year upon renewal. It did update in July but I can't change it now as I need more DATA. I went on my computer u...

new

Activating ErrorOops! Looks like something went wrong when we tried to create your account!Your payment was processed, but an account configuration error occurred. Please click below to submit a ticket and finish creating your account. Check the Com...

Re: Do I start paying for my plan before or after I get my free SIM card?

Wgeb you go over your data is it charged or do the speeds reduce?

Community

Forum Posts