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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Activating Sim

Hi, Brought public mobile plan, I’m yet to activate as didn’t get my SIM card yet, hence requesting for eSIM so I can activate it now.hence requesting to share a eSIM ?thanks.

how to remove credit card information from the account

@CSA_PMHi Support,I don't want to use my credit card, I prefer to use vouchers, how do I go about removing my CC information from the account.Thanks.

eSIM did not work for me

On Sunday the eSIM failed, and I submitted a ticket at 830pm. Today is Wednesday and I’ve already paid for service and can not use it.ive just asked for another eSIM, when will i receive it? Does it make sense for me to visit a telus store location t...

New subscriber number port incomplete

Same here, someone was supposed to contact me. Never happened. Opened a ticket, no answer and wrote directly, no answer. I guess you get what you pay for...

Sign up $10 credit not applied

Hi, I signed up on January 24 using my mother’s referral code ****** but have not received the $10 credit yet. Can you confirm the referral code got applied?Thanks!

iMessage doesn’t work over cellular

On an iPhone 15 with eSIM, iMessages only sends and receives over WiFi. If I’m on cellular only, nothing sends or receives. I’ve tried toggling iMessages on and off, signing in and out of Apple ID, resetting cellular settings - nothing seems to work....

New subscriber number port incomplete

Subscribed during promotion on Jan 25, requested number transfer from Bell, received and accepted confirmation text. It’s been more than 48 hours and the number transfer is still incomplete - can’t receive text messages or calls to the transferring n...

How do I pay for this service and have no voice mail at all??

I have been looking around and may go back to my old carrier; at least with them, I get voicemail! What gives with Telus

I cancelled the phone line but I still got charged

I cancelled the phone line but I still got charged. I request you to refund me please for the $60 charge

Want to keep old Public Mobile number

90 days ago (Oct 28) I deactivated my account and wanted to activate it again. To activate it, it seems that I had to select a plan upon logging in and I did ($40 becoming $20 with the offer), however I selected eSIM thinking it might be useful, but ...

I cancelled my subscription but i got charged. Can you check pls.

Activation with porting number not work

Hi,We subscribed online 3 days ago, but the service is still not activated. Our old service was cancelled due to the porting completed, so we’ve had no service for 3 days, which is critical as we’re expecting hospital and other important calls.Issues...

Refund

Mistake deleted infohow to reach support,?

Anyone know what M8702 error code is

I keep getting error code M8702 when trying to do payment. Can someone tell me what it means and how to resolve it?

Resolved! Need help getting my bill

I need my bills for work, I have transferred away from Public and cant seem to access any bills.Please help

Changing plan to a cheaper one

I cannot change my plan to a cheaper one. The only plans that show up when I click on "change your subscription" are more expensive ones. When I try "shop plans" the answer is "you already have an active subscribtion. What do I need to do?

It has been going on 3 days since I signed up and I still have no talk or text

I signed up on the 25th for the flash sale. My phone is showing as public is the provider and is using data, but I cannot receive calls and I cannot send or receive text. Try to submit ticket an dit just shows error. This is going on 3 days now. I ne...

Red dot flag

Hi, my iPhone shows a voicemail notification (red dot) even though I have no missed calls or voicemails. I already tried ##004#.Could you please reset the voicemail notification flag on my line?

Service not working

I signed up yesterday and data still isn’t working. It says I have SOS only.the chat bot suggested turning my phone off & on but that didn’t change anything.I sent a help ticket in four hours ago but haven’t received a reply.any other suggestions fo...

Frustrated, esim installation failed, cant change to physical sim. Stuck

Please help this is quite urgent. Quite frustrating, my initial esim installation failed and the system now prompts me to contact customer support. I cannot try to reinstall my esim. I purchased a physical sim card but I can't change to this sim card...

obtain My PUK code

My SIM cannot be accessed, how to obtain My PUK code

Trouble transferring my number from Fido to Public Mobile

Hi,I recently bought a plan on the Public Mobile promotion and got it activated. But I’m having issues transferring my number from Fido. We called in and they gave us a temporary number first, saying they’d change it to my actual number afterward. Ho...

Phone number transfer issue

I have authorized my phone number to be transferred from my old provider, to Public Mobile. I used my old SIM card when doing so. I inputted my new sim with Public Mobile, since, and when I call out my phone number does appear for my recipients but w...

Porting Assistance Number

Hi PM Community,I see a few people have had issues porting from Fizz to Public. One person had success adding 4 0's to the end of their Fizz account number. Unfortunately this hasn't worked for one of my lines. There's a porting assistance number flo...

Complete activation loop hell... Again

I cannot access any payment or billing options in either the app or the web portal.The payment section does not appear at all.I need to add a new credit card but cannot.Please reset or rebuild my billing profile / self-serve account on the backend, a...

Resolved! transfer number from virgin to public

already talked virgin, they need public's request.pls send request to virgin to release the number.otherwise my phone is stuck between public and virgin.let me know.my phone number is 250

koodo

I know that I had to get a new number because I had Koodo prepaid but I’m supposed to be able to get my old number back. But every time I’m supposed to submit a ticket nothing happens.

E sim card

I paid for my plan and the test said I could use an e sim. Once I tried completing the installation it stopped me and told me that I need to purchase a sim card. Now I'm not able to do anything because I'm stuck in a continuous loop. Can you please c...

Can't text or call

Hello ported from fizz yesterday and I can't seem to text or call now.

Incorrect ESN/MEID while porting my number

Hi, I am trying to port my number from Fizz. When doing so, I received a text message, "Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID." I am pretty sure I entered my IMEI prope...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Activating Sim

how to remove credit card information from the account

eSIM did not work for me

New subscriber number port incomplete

Sign up $10 credit not applied

iMessage doesn’t work over cellular

New subscriber number port incomplete

How do I pay for this service and have no voice mail at all??

I cancelled the phone line but I still got charged

Want to keep old Public Mobile number

I cancelled my subscription but i got charged. Can you check pls.

Activation with porting number not work

Refund

Anyone know what M8702 error code is

Resolved! Need help getting my bill

Changing plan to a cheaper one

It has been going on 3 days since I signed up and I still have no talk or text

Red dot flag

Service not working

Frustrated, esim installation failed, cant change to physical sim. Stuck

obtain My PUK code

Trouble transferring my number from Fido to Public Mobile

Phone number transfer issue

Porting Assistance Number

Complete activation loop hell... Again

Resolved! transfer number from virgin to public

koodo

E sim card

Can't text or call

Incorrect ESN/MEID while porting my number

eSIM vanished

SIM card never delivered; support chat sent "links...

unable to receive the code

Can add-on data be prioritized over plan data?

Overcharge