No sim on eSIM

[MarionLesage]

New customer and it says no sim. I tried to activate thro email n get n error. Im using an iPhone se. my husband has same phone n his esim worked fine. We r both with public mobile. I accidentally deleted the esim from cellular thinking i could use the email to activate it but no luck

[Chalupa_Batman]

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@MarionLesage wrote:

Im using the pm app and when i activate the sim it came up no sim so messing around I deleted it. It wont let me buy new one

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This sounds like you first purchased an eSIM then deleted it then ordered a physical SIM card. Is this correct? If this is the case, you will have to reach out to customer service for their help to get you an eSIM to use on the SE.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[MarionLesage]

Im using the pm app and when i activate the sim it came up no sim so messing around I deleted it. It wont let me buy new one

[Chalupa_Batman]

Hello @MarionLesage 

If you did delete your eSIM then what you do is go onto the app and purchase another one. Don't worry, once you pay for one, you can order another one at no charge. It will say $5 but $0 at check out. Then once that's done, go into your settings and choose the eSIM as your primary then reboot your phone.

[Dunkman]

@MarionLesage 

Sorry, a bit confused about your situation from your post.  More clarification would be helpful. 

Did you download the PM app and activate eSIM already?  If you deleted the eSIM, you can repurchase the eSIM again (for free) via your PM app. 

[Hollister]

@MarionLesage 

Esim faq. 

https://www.publicmobile.ca/en/bc/get-help/articles/esim-faqs

[MarionLesage]

Im a new customer and it says no sim. I tried to scan the qr in my email and it wont work