a month ago
New customer and it says no sim. I tried to activate thro email n get n error. Im using an iPhone se. my husband has same phone n his esim worked fine. We r both with public mobile. I accidentally deleted the esim from cellular thinking i could use the email to activate it but no luck
a month ago
@MarionLesage wrote:Im using the pm app and when i activate the sim it came up no sim so messing around I deleted it. It wont let me buy new one
This sounds like you first purchased an eSIM then deleted it then ordered a physical SIM card. Is this correct? If this is the case, you will have to reach out to customer service for their help to get you an eSIM to use on the SE.
To submit a ticket with CS Agent using this Chatbot link
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
a month ago
Im using the pm app and when i activate the sim it came up no sim so messing around I deleted it. It wont let me buy new one
a month ago
Hello @MarionLesage
If you did delete your eSIM then what you do is go onto the app and purchase another one. Don't worry, once you pay for one, you can order another one at no charge. It will say $5 but $0 at check out. Then once that's done, go into your settings and choose the eSIM as your primary then reboot your phone.
a month ago
Sorry, a bit confused about your situation from your post. More clarification would be helpful.
Did you download the PM app and activate eSIM already? If you deleted the eSIM, you can repurchase the eSIM again (for free) via your PM app.
a month ago - last edited a month ago
a month ago
Im a new customer and it says no sim. I tried to scan the qr in my email and it wont work