Cancel my subscription and Refund my money

[Krishna2000]

I would like to cancel my subscription  and refund the due amount of $21.47 as I am unable to activate e-sim as it says my phone (Samsung Galaxy A54 5G) is not e-sim compatible. 

[BKNS27]

@Krishna2000 

There are 2 models of the Samsung A54 5G. One with SIM and eSIM and the other is dual SIM.

I am assuming your have the dual SIM tray model then it isn’t eSIM compatible but if it is a single SIM tray with eSIM then it is eSIM compatible.

[computergeek541]

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@Krishna2000 wrote:

I would like to cancel my subscription  and refund the due amount of $21.47 as I am unable to activate e-sim as it says my phone (Samsung Galaxy A54 5G) is not e-sim compatible. 

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Please send a private message to CS_Agent.  The customer support agents can work with you to get to activation coverted over to use a regular SIM card.  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Chalupa_Batman]

Hello @Krishna2000 

If your phone is not eSIM compatible, which I don't think it is, since you haven't actually activated the account, you can request a refund by creating a ticket. With that being said though, you can still get a physical SIM card from places like Amazon. Click on Amazon for the link. Or you can find a local Telus store that may have one. Click on Telus to get link.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437