Phone can not call out

[1956car]

Hi , I can not call out or receive calls I live in a rural area and was good till a few days ago . I have others here with public Mobile and they are  working fine . I went to the city and send and receive calls worked fine .

I have tried turn off phone and remove SIM card and turn on and off airplane mode . None changed my problem .

can someone help please .

[Dunkman]

@1956car 

Then it should be a service problem.  You will need to contact customer service agent.

Send a ticket via the chatbot to customer service agent (CSA) via link:

 https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If that does not work, 

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[1956car]

Hi dunkman  I tried my SIM card in another good  phone and the same problem still existed .

[Dunkman]

@1956car 

You can try a network reset of phone. (note: this will erase any saved Wifi passwords)

You can also try the PM SIM card in another working phone.  This will help determine whether hardware setup issue versus PM service problem.