Community

esim not compatible refund

I purchased a esim for my phone and after i paid it showed it was not compatible with my device, i've tried submitting a ticket it kept showing error. I'd like a refund or a exchange for a physical sim (When i purchased the eSIM it did not show the p...

Cannot login

I can’t login. I erased my phone and lost eSIM, I only started the account today and didn’t mean to erase the phone. Did it in settings when I was looking at something else. Can’t authenticate using the number because I can’t use the number… now I’ve...

payement

you are charging me on 2 separate accounts

My data usage and the amount of data being taking away from my account doesn’t add up

It’s saying i used 64 gb but the data usage says i barely used 1 gb a day for 18 days so it wouldn’t be possible for me to use 64 gb. i need to be reimbursed this is a ridiculous way to make me spend more money. you guys are draining my data on purpo...

How do I get a new number/or account for my Child.?

Can I get a new number for my child under my account. I want to get the $20 monthly deal. How do I go about it. 

Cannot update replacement bank card

I am trying to pay for my plan. I have had issues in the past, signing into this platform is usually a nightmare I try to avoid. I just want my phone to work without needing to wait a week for a response back from a community chat. I'm not sure if it...

Being charged for an eSim when purchasing a new phone

I tried to submit a ticket but it wouldn't let me so I thought I'd try to get some answers here... My understanding is that if you purchase a new phone as an existing customer and transfer your eSim from one phone to the new phone and you've had the ...

New phone, service not working correctly

Hi AllMoved sim card from old phone to new phone. New phone Settings display sim with a different phone number than my old, ported phone number. The number listed on my Public Mobile account profile is the correct, old, ported number.SMS and MMS appe...

Need help! cannot login to account to update credit card info

Keep getting messages that account email is incorrect but it is the email used for the account

eSIM Activation email not received

Hello,I bought an eSIM today but I did not receive the activation email to complete the activation on my new iPhone 17 Pro Max. Also, I want to be guided on how to make the eSIM number same with my existing sim card mobile number?I urgently need this...

iPhone 15 Pro to 17 Pro

Physical sim to eSIM won’t transfer.  Have others found this an issue?  I’ve been in contact with support and so far no solution.

Payment

I need help with payment. My credit card was temporarily blocked for security reasons. I have 2 public mobile phone numbers I pay for but it looks like there only one registered on my account. 

New phones new esims?

I have an iphone that I currently have with public mobile. I want to give that phone to my wife who also has a public mobile on an older phone.  Will I need to get a new esim or can we just change the associated phone number for that phone?For my bra...

PAY MY BILL

RECENTLY MY ACCOUNT IS SESPENDED BECAUSE OF ADDRESS CHNAGE AND I WOULD LIKE TO PAY MY BILL.

How to get a QR code to get my phone number on my new iPhone?

Hey! I’m looking for help on how to find the QR code to get my existing phone number onto the new iPhone I just purchased.  Thanks!

Suspend

I want to know if I can suspend my account as I’ll be out of the country for a couple of months?

account

system not sending one time password

Not receiving responses from members of a group text

All of a sudden there is something screwy going on with one of my group texts, it was working fine less than a week ago.   I can send a text and the group members receive it but I am not receiving any of there responses even though the other members ...

Porting gone wrong

hello, I need an agent support. I was helping a friend register for public Mobile from my phone to be able to activate their e sim. I didn’t realize on time that doing it on my phone would activate the eSIM on my phone which is weird cause all inform...

How do I keep my old phone #

cannot call Brussels, Belgium

I have international minutes on my plan.I had the same problem trying to call St. Croix before and nobody was able to help me with this.I am trying to call 32 476 89 1609 but nothing seems to work, putting a 011 in front, putting a 1 in front

SIM Locked need PUK

My SIM isn't working need a PUK number?

I don't have 1GB data

I subscribed to $20 plan with 1GB data included on 18 Sept 2025 when the plans were clearly displayed on PM's site. Today 19 Sept 2025, I checked PM's site and the $20 plan had no data.I felt being cheated out of 1GB. PM no good.