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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1709 Views
  • 23 replies
  • 12 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30174 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41859 Views
  • 185 replies
  • 29 Bravos

Trouble with Roger’s transferring Number

This is twice now and I’m slowly losing my mind.  I have asked Roger’s to transfer my number to Public Mobile. I get the initial text but not the text with the SMS.  So I can’t get my old number.  Of course you can’t reach a live person to actually s...

Kimmyb by Great Neighbour / Super Voisin
  • 181 Views
  • 1 replies
  • 0 Bravos

Port number but leave account open

I have two numbers on an existing account with another provider.  I would like to port one number to Public Mobility but keep the other number with the existing provider.  Will you just port the one number and leave the account open for the other num...

Donna1963 by Great Neighbour / Super Voisin
  • 222 Views
  • 4 replies
  • 0 Bravos

Resolved! Minutes

I was just told my call cannot be completed because I have used all my minutes I have an unlimited plan help

Fulf61 by Great Neighbour / Super Voisin
  • 185 Views
  • 2 replies
  • 0 Bravos

How do I stop marketing calls to my phone #?

Hello,In the past 2 weeks I've received over 50 random marketing calls from all weird numbers and they are driving me crazy. Clearly my phone # has been sold to a whole bunch of companies.  Is there a way I can put a stop to this? I know I've called ...

jumblbug1 by Good Citizen / Bon Citoyen
  • 310 Views
  • 7 replies
  • 1 Bravos

Resolved! how do I make calls in Mexico?

I have the Mexico USA Canada plan.  I have tried everything to make local calls:  011 + 52 + number...no luck.  I have tried 001, 01.  Who has made a local call in Mexico using their Public Mobile phone?  Can you please share exactly what to dial. I'...

colinmccartie by Great Neighbour / Super Voisin
  • 1089 Views
  • 11 replies
  • 0 Bravos

Lost SIM (In India)

Hi there,I have travelled to India a few days back and I was trying to change the SIM with an Indian#, and during this process I mislalced my PM SIM card.1. I want to make sure I am not charged roaming or other fees2. I want to deactivate my lost SIM...

AnandME by Great Neighbour / Super Voisin
  • 254 Views
  • 5 replies
  • 0 Bravos

Signed -up and paid, but no account

I signed up and paid for my and my spouse's phones to Public Mobile. My account plan is active, but not his. Whenever he tries to call, it says he does not have an active account. The payment went off my credit card.He can't access his account from t...

Klossie by Good Citizen / Bon Citoyen
  • 355 Views
  • 12 replies
  • 0 Bravos

Resolved! Negative Data Balance?

My wife and I are both on Public Mobile. Last month she appeared to have used all her data. Today is the first day of the next billing period. She has the basic account with 250 MB of data. However, instead of getting a balance of 250 MB today it sho...

Ron210 by Good Citizen / Bon Citoyen
  • 414 Views
  • 10 replies
  • 0 Bravos

Resolved! Again with the add-ons

Why, why, why does this always happen?!? I have 0/15 days left. I have $30 funds available. I have, to my knowledge, completed the procedure twice to renew my add-on and have been told twice that I was successful but I still have 0/15 days and I cann...

Amanda24 by Good Citizen / Bon Citoyen
  • 584 Views
  • 17 replies
  • 0 Bravos

text sms not working

activated a new sim card. sms is not working. can call out but can not receive calls.

enzo671 by Great Neighbour / Super Voisin
  • 181 Views
  • 4 replies
  • 0 Bravos

SPAM CALLS AND MESSAGE

How to report /stop receiving calls and messages Anyone can help please,thank you

Jackall by Great Neighbour / Super Voisin
  • 364 Views
  • 7 replies
  • 2 Bravos

updating payment information

hi! i just need to update my payment information, however, when i go into my account to the payment section & enter my new credit card information the website tells me it is not able to do this. What do i do now, dont you want my money?? thanks!!

Honor Magic 6 pro compatibilty?

Hello all I have search’s and not found any information on this phones ability to work on the Public mobile 5g network.  Could someone please see details and confirm. thanks  

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learjet23a by Great Neighbour / Super Voisin
  • 207 Views
  • 2 replies
  • 0 Bravos

Locating lost phone with SIM card?

My daughter lost her phone and I am wondering if there is a way to get a last known location based on the SIM card?I'm unable to log into her google account to do find my phone because the phone itself is the 2fa. I should I have put my own phone as ...

LiamHJ by Great Neighbour / Super Voisin
  • 332 Views
  • 6 replies
  • 0 Bravos

Issues With eSIM

Hi, I just signed up for Public Mobile yesterday with an eSIM but am having issues. It works for a while but sometimes when I go to text, I get the message "Please insert a SIM card to continue.When I restart my phone, I can send texts again but afte...

SilverKat by Great Neighbour / Super Voisin
  • 208 Views
  • 3 replies
  • 0 Bravos

Resolved! Plan costs

Hello. My 80 year old mum has the 1gig $25 plan. I've noticed the plan now is $19 but when I go to switch subscription it does not offer it. Is this for new customers?. Do I cancel her plan and start from scratch?. Very perplexed with telus yet again...

Westcoast123 by Good Citizen / Bon Citoyen
  • 294 Views
  • 5 replies
  • 0 Bravos

Payment receipts are missing

I need the recent 3 or 4 payment receipts. I successfully downloaded the latest receipt that is available. No problem.However, no previous receipts are shown on that page. It is a list of receipts that contains only a single record. But there were pr...

nickynamey by Great Neighbour / Super Voisin
  • 156 Views
  • 3 replies
  • 0 Bravos

Port number

I Port my number. But it showing different new number.  

Nimy by Great Neighbour / Super Voisin
  • 119 Views
  • 2 replies
  • 0 Bravos

Using an old simcard

While trying to set up my account, they're asking for my SIM card #, they're expecting 19 digits but mine has 28. Am I going to have to order a new one to be compatible with public mobile? If so, am I able to carry my current number forward?

DJangula by Great Neighbour / Super Voisin
  • 222 Views
  • 4 replies
  • 0 Bravos

Resolved! Cannot make calls to the US

I am a new subscriber to PM. All calls to a US numbers do not go through. I get radio silence, no ringback. This happens with calls when I am in the US and within Canada.

timwood by Good Citizen / Bon Citoyen
  • 634 Views
  • 22 replies
  • 0 Bravos

New number

Hi when I register my account I got to pick new number, I guess I use up all my tries to pick a new number. Now do I have to wait till next month so I get to pick a new phone number.

Bubbar002 by Good Citizen / Bon Citoyen
  • 489 Views
  • 12 replies
  • 0 Bravos

Unknown number

I lost minutes to the number647 580 4001 which I did not make . How do I get back my minutes?

Ludi by Great Neighbour / Super Voisin
  • 183 Views
  • 5 replies
  • 0 Bravos

Esim problem

Activated esim. But not getting calls or messages. Also not getting otp. Only got mobile data. Please solve the issue.

Nimy by Great Neighbour / Super Voisin
  • 142 Views
  • 4 replies
  • 0 Bravos
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