Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

I NEED HELP WITH MY ACCOUNT

I PAID FOR MY PLAN BUT I COUNT GET THE ESIM

Public Mobile phone number not recognized as valid by Public Mobile

I have a second account and phone number with Public Mobile which is very much active and working. I forgot which email address I used for signing up with that account and when I try to get a login code from PB, PB does not recognize my number (issu...

Data issue

Why is my data not working? Message saying carrier temporarily shut off data? Why?

Having trouble activating my new esim in the mobile app.

When I try to sign in to the mobile app it just cycles back to the sign in page.

Account

I’m looking to set up an account

Huge Phone Call Probelms

For the last 2 weeks, I have been experiencing the audio cutting out during my phone calls and the occasional loss of internet. Is this a Public Mobile issue? Is anyone else having this problem?

new sim card

I HAVE A NEW SIM CARD BUT CAN NOT REGISTER IT, IT TELLS ME THAT IS THE CURRENT NUMBER, I DO NOT KNOW HOW IT GOT THERE OR WHERE TO GO FROM HERE??? THANK YOU ANYONE WHO CAN HELP

Anyone else having problems with Internet in Vancouver?

I suddenly lost Internet access this morning (Surrey, Burnaby, Vancouver) seems that texting works

Transferring number to new provider.

I am not getting a porting authorization text. I've been going thru this since yesterday. Freedom mobile sent a new request today, but I can't get text. My signal is spotty at best (which is why I'm leaving PM) How do I contact PM directly for a man...

Have not been able to login since redesign

So, I've been a public mobile customer for probably about 7 years. At some point, there was a redesign, and I have not been able to login at all. It seems to recognize my credentials, but then prompts me to choose a subscription, which I already have...

ANGRY cannot login into my account! to view usage, & forced to setup a new email to get support

I have/had a public mobile account which I access via web and I went to public mobile login https://productioncommunity.publicmobile.ca/t5/Get-Support/Login-to-my-account/td-p/1213963and selected My Account, put in my email address and password, and ...

Subscription not activated

When I got to step 6 of transferring my phone number it told me something didn't go right...So now I have no phone number and when I try to log in it sends an SMS to my number

Unable to make payments

I have been trying to make payments to get an active service but I am unable to

Re: Porting from Ooma

Sorry to bump an old thread, but I'll be porting a number away from Ooma next year (kid's first phone), so just wanted to ask if anyone has any recent experience doing this? The above instructions are from 2020, do they still work?

No service after new eSim

Hi yesterday I switched from a physical sim to an esim - new iPhone. My service worked fine but when I woke up this morning I now have no service. It's in SOS mode. I've restarted my phone. And also done a network settings reset. Any other suggestion...

Double paid

Originally ordered SIM card and $20 plan and got charged $33.90then got charged another $22.60 when I activated the card I should not have been charged again as I prepaid the SIM card where do I go to have this extra $22.60 charge removed from my acc...

Monthly payment taken days earlier!!

Good morning, Can someone please explain why Public Mobile is trying to take my monthly pmt earlier. This is not the first time. It's quite unpredictable and downright annoying!!

Exporting phone number to another carrier

Can’t export my number. Nothing seems to work.

Public Mobile API Developer for Custom Integration Solutions

Job posting is prohibited on the Community

No text message to transfer SIM #

hello im trying to switch from chatr to public mobile and im waiting for the text request to transfer providers and close my old account but i'm not receiving anything

Resolved! Blackberry Z10 cannot connect Sept 23, 2025

My Blackberry Z10 is 4G LTE but suddenly today cannot connect. What is going on? Payment is automatic.I see I am paying for 3G service. Did it get cut off?..........I just now paid for 4G, how long does it take to switch over?

Resolved! Data add-on expiry?

At https://myrewards.publicmobile.ca/en/how-it-works it says "Generally, data and minutes add-ons will remain on your account until fully used". At https://www.publicmobile.ca/en/get-help/articles/data-add-ons it says "Data add-ons are valid for 30 d...

No data??

I just got this plan as I just moved here from the states and I’m not getting any texts sent through or anything even when I’ve tried turning off my eSIM for my US number what do I do

cannot send or receive text messages or emails or whats app on iphone, texts show not delivered.

cannot send or receive text messages or emails or whats app on iphone, texts show not delivered. Having issue with my wife's phone and mine as well, both on Public Mobile. Have rebooted both phones and no luck. Anyone else having same issue? Thanks

Missed the 90 minute porting window for my phone number. help.

what do i do?

Receiving text messages late

Lately, on few of my group messages, i have been getting late replies on texts and receiving all at once. What should i do? edited by computergeek541: changed category label as the discussion isn't related to Community

eSIM back to SIM card?

I manage the phone accounts in our household. We have three. All of them are with public, but as some of you know, it means each one has its own login account. There’s no such thing as a family plan. Yesterday ,with my new iPhone 17, I went to instal...

Cannot access my account

Major issues today. I recently changed the credit card I was using for automatic payments. Got a message from Public Mobile that payment did not go thru. Tried logging in to my account. Login didn't like either the email I used or both (I haven't...

RCS Fix

PM has implemented some fixes on their end. They have sent out a SMS to people outlining the fix needed on our end. In app turn off RCS. Go into app info clear data AND cache, force stop, reboot phone. Open messaging app and turn on RCS. It worked im...

Update CC

duplicate thread

Community

Forum Posts