hi @Harrylin2000629
you were using Change Now option?
payment can be tricky. Try to make the plan change using Private/Incognito/secret mode on your browser
or if that also fails, ask support agent to help to make the change
please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
