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09-04-2024 10:25 AM
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09-04-2024 10:40 AM
Thanks!
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09-04-2024 10:39 AM
Made the plan change using Private/Incognito/secret mode. It worked
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09-04-2024 10:32 AM
Thanks! I'll try it
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09-04-2024 10:27 AM
you were using Change Now option?
payment can be tricky. Try to make the plan change using Private/Incognito/secret mode on your browser
or if that also fails, ask support agent to help to make the change
please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437