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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

My account

How can I cancel my account? I mean subscription

Adding a second phone number

I'm an existing PM subscriber. Until recently, I have had one phone, one sim card and one public mobile account. I've picked up another phone and sim, and would like to add a second number to my account. Is this possible? I feel like it should be...

Misleading messages regarding data usage!

Hello fellow community members,I have been receiving messages from Public Mobile (PM) stating that I have used 75% of my data . However, when I log into my account and check the usage, I find I only used 55%. Any thoughts on why?another issue, is t...

CREDIT CARD INFO

PLEASE PLEASE PLEASE HELPNEED TO UPDATE CREDIT CARD INFO . IVE BEEN TRYING FOR DAYS PLEASE PLEASE HELP

Texting stopped working, sending and receiving

I am a new subscriber and my phone number was ported. It was working fine the first few days and suddenly stopped sending and receiving texts. I have tried every suggestion and now I am unable to send in a ticket with the chat bot. Any help appreciat...

Resolved! $15 plan: Add on 240gb loyalty bonus still work?

Hello,I have the 240gb loyalty data bonus for another 99 days and I'm wondering if I can use this data if I switch to the 15$ a month plan.Thanks

Is there a support number I can call

I have submitted four tickets since yesterday, with one of them being nearly 24 hours old. Unfortunately, none of these seems to have caught the attention of the customer service agents. I urgently need to escalate this issue and would appreciate gui...

Rewards

I seem to have lost all of my rewards. Was I supposed to have done something when it was changed to the new program?

Resolved! Private Messages Inbox

New customers are often advised to check the envelope icon left of the bell icon for new messages. I've never seen an envelope icon (Safari on iPad). I know when there is a private message because I get email notifications but it seems from someone...

Data use when in wifi?

My phone always uses a little data when I am in wifi. Why?

Can’t text and receive messages

I did an activation and transfer my number from my old provider. Since then I can call without problem but I can’t text and receive messages.I’ve been trying everything for the past 8 days nothing works.

Resolved! My rewards points have not been applied this morning month

Good morning, I am writing to ask why my rewards points have not been applied for this month? Looking forward to hearing from you and I appreciate your answer/s in advance.Thanks Naj

Porting over from other carriers

Resolved! U.S. Canada Plan - Canadian Student in the U.S. - How long can I use it?

I'm planning to study in Cambridge Mass for more than a year. I'd like to keep my Canadian number but also be able to use data, call and text in the U.S.For the U.S. Canada Plan, can I stay in the U.S. for more than a year without coming back to Can...

Resolved! Internet unavailable in usa

I am currently travelling in the US and purchased the Canada and US days plan. i connect to the internet locally for about a minute, then i get unable to connect to the internet errors. Has anyone seen this issue before?

Text

I can’t send or receive text messages on my iPhone 14 Pro Max. I can’t even set it up for iMessages either. It just keeps loading and loading and says it’s unavailable call and data works fine when I signed up for service I did a number transfer in a...

Lost my phone number!

I tried to transfer my wife's service to my account, thinking I'd be given a popup to buy a new plan for her. Instead it seems to have changed my whole account over to her phone number instead, and I've seemingly lost mine.How do I get it back ASAP?

i am using public mobile last 4year + so why and where is my rewards point

hiam jyoti kabaria last month my bill payment $ 21.28 but now i got bill $28 were is the my rewards pointsif not give back me i will go to other network that one give me good dealthank

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Resolved! poor signal in Lonsdale quay market bus stop

I reported poor signal strength in the lonsdale quay market in north vancouver couple of month ago. You told me you would fix it. But signal is still very bad and I'm so disappointed your poor customer support.

Subscription not Activated error when trying to port - neither SIM works now

I have an issue trying to port my number from virgin plus to public mobile:I put in all my information as requested to activate with eSIM and port my number, and on the very last step the app gives an error saying "subscription not activated" (6 of 6...

Horrible speed on PM

Brampton, ON. Upgraded to 5G plan recently. iphone 11. Showing 2 to 3 bars. Download speed is 1.09, upload 0.08, ping 71. That is worse than dial up. Any solution. or PM is shutting down forever. Bye Telus, Roger

$34 CAD/USD Plan - Roaming Not Working

Hello, I currently have the CAD/USD roaming plan that I activated yesterday. I just landed in Vegas & my US roaming isn't working - I received a text to buy an add on for 3GB (Which I did). Why isnt my US roaming plan working as advertised? Am I mis...

Mobile Outage - Yukon and Northwest Territories ( Resolved )

Update: You should now get cell service now as the outage for Yukon and Northwest Territories is resolved now.----------This will affect people with 911 calling, Talk, data, and text as a result of a regional cable damage from Wildfires occurring reg...

Resolved! US package 15 3GB stopped working

Bought package before leaving. Worked the first day and stopped on the second morning. Online used 1.3GB. Tried to restart the phone nothing works

Adding a Voucher pin code for initial payment

When signing up online, I was told by chat that I could go to a Telus/Koodo store to get a voucher to pay for the first month of the plan. I did that, and am now signing up but only see that I can add in my credit card for payment. There's nowhere fo...

phone says no service

my phone says no service but is connected to the wifi. More than just a couple of times, I have tried: rebooting phone by shutting it down, reinserting the SIM card (i was using a different SIM card for 2 weeks in another country), switching between ...

No 5G

Hello all. I had changed my phone, bought a new esim and activated it. My phone number stayed with me but now I have no 5G, only LTE+. Changed to select 5G. edited by computergeek541: profanity removed

Resolved! New Reward system question

Hello,I was recently transferred to the new rewards system. After I received my 1st bill I noticed that Autopay reward ($2) and Loyalty recognition ($4).Can you please explain why it was removed?Doesn't Public Mobile offer the loyalty and autopay re...

Resolved! Cannot transfer old phone number

Received SMS from Public Mobile: Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate nu...

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