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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11097 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22036 Views
  • 181 replies
  • 24 Bravos

Resolved! I want to give my number to someone else

I start a new job on Monday. My current job involves having my cell on me and about 70% of my calls are work related (customers calling). Currently I work in a very small company, there's 3 of us. All the cards, signage, etc has my current number on ...

The_Stig by Good Citizen / Bon Citoyen
  • 551 Views
  • 9 replies
  • 1 Bravos

Resolved! Upgraded plan not showing in account

Upgraded my account to the 15gb $40 plan on the 17th. Account still shows old 5gb account despite the plan dates changing.  I don't want to be billed for overage charges. What's going on here? 

Nathan85 by Great Neighbour / Super Voisin
  • 473 Views
  • 3 replies
  • 1 Bravos

Topups

When it says your current plan goes from the 25-24 is it supposed to reset on the 24 or at midnight of the 25?

Belfry by Good Citizen / Bon Citoyen
  • 397 Views
  • 9 replies
  • 1 Bravos

Resolved! Add-on while travelling in US

Hi:I have used add-on’s while here is US but now while topping it up for another 10 days it’s saying complete with purchase from the cart but it doesn’t update to say I have 10 more days. I have added 40.00 in available funds even though I have used ...

Termination of phone service

My mom unfortunately passed away last week.  I need to terminate her service on her phone.  I cannot get into her account.  How can I go about doing this?

When does the $35 Black Friday deal expire?

I want to buy the $35 a month 20gigs package but it looks like you can’t buy plans until you have your SIM card. I ordered the SIM card but it may not come for several days. Does anyone know when this plan expires or how I can lock in that rate befor...

6tammy9 by Good Citizen / Bon Citoyen
  • 480 Views
  • 6 replies
  • 1 Bravos

Resolved! Log in problem

When I try to login in to my account. It says page under matinence. 

willysr381 by Great Neighbour / Super Voisin
  • 522 Views
  • 4 replies
  • 1 Bravos

Resolved! Using Airalo Abroad

Hey everyone! So I’m going abroad in a few months and decided to plan ahead. As many of you know, PM doesn’t have data roaming (besides the US) so I was looking for eSIMs. I stumbled upon Airalo on tiktok and it looks like a decent option especially ...

rockwjk by Great Neighbour / Super Voisin
  • 744 Views
  • 4 replies
  • 0 Bravos

Resolved! Data not working

I’m using Iphone 13pro, everything worked fine before. I had a trip in another country and removed PM SIM card during that period, after putting it back in after the trip, I got issue with data. I can make calls and text messages, the 3G is displayed...

huzi by Good Citizen / Bon Citoyen
  • 765 Views
  • 11 replies
  • 0 Bravos

Resolved! No SIM

Hello Community! I activated an account with PM today for the first time and several hours have passed where my phone days "No SIM". I have tried everything I can and my partners SIM card works just fine (they just signed on with PM today as well). A...

its-brianlee by Great Neighbour / Super Voisin
  • 366 Views
  • 6 replies
  • 0 Bravos

SIM not supported

I just purchased an iPhone 13 and it says "SIM Not Supported upon" setup. Here are more details it provides "The SIM that you currently have installed in this iPhone is from a carrier that is not supported under the activation policy that is currentl...

Resolved! Unauthorized message when logging in

When I try to log in as usual, it comes with a message saying unauthorized. Any tips to resolve this? How do I speak with a customer service agent about this? Thanks!! 

Tenderinfj by Great Neighbour / Super Voisin
  • 651 Views
  • 5 replies
  • 0 Bravos

Resolved! Touble getting my number ported

Been waiting since Saturday to get my number ported so I can use my phone and still haven't heard anything I really need my phone as I am always outside in the woods

Bubbie by Great Neighbour / Super Voisin
  • 240 Views
  • 4 replies
  • 0 Bravos

Resolved! SIM card problems

It says no SIM card but I have mine in. I have tried all your suggestions from the computer you have but nothing seems to work; therefore, I was wondering what I should do. Thank you 

Dourra1 by Great Neighbour / Super Voisin
  • 227 Views
  • 3 replies
  • 0 Bravos

Resolved! 15GB for $40 promo

Does this plan expire at some point, or is it a permanent plan on your account if you change your plan to it? 

mmaclan1 by Great Neighbour / Super Voisin
  • 416 Views
  • 3 replies
  • 0 Bravos

Resolved! I bought a sim card plus 2 vouchers...

I bought a sim card plus 2 vouchers, I want to activate my sim using my vouchers as payment but it doesn't give me the option and I can't create an account either... How do I do this???

Pellki by Great Neighbour / Super Voisin
  • 582 Views
  • 12 replies
  • 0 Bravos

Resolved! failed port

I am trying to port my number from zoomer, but it didn't like the IMIE and failed. I got a text message from PM saying that port has failed and included a link to chat with an agent but the link doesn't work. is there a number I can call to re-initia...

pmehran by Great Neighbour / Super Voisin
  • 172 Views
  • 2 replies
  • 0 Bravos

Resolved! I did not received my new cards

I ordered 3 new sim card more than a while ago now and I dont have them yet. Its been more than 10 working days. How do i get in touch with someone from PM to see about my order?

Bobjambon by Great Neighbour / Super Voisin
  • 145 Views
  • 1 replies
  • 0 Bravos

Resolved! Can't Activate Account

There was a problem activating my account so you told me to submit a ticket here, not sure what I am supposed to say...

jcohlmeyer by Great Neighbour / Super Voisin
  • 263 Views
  • 2 replies
  • 0 Bravos

Resolved! iPhone 7 Plus 4G

I recently signed up for 4 G but my phone says 3G. Can I assume settings need to be changed? How to?? Thanks

NiagaraPete by Great Neighbour / Super Voisin
  • 301 Views
  • 4 replies
  • 0 Bravos

Resolved! Still waiting for Koodo phone number to be ported...

I activated my SIM card today and requested to have my phone number ported from Koodo at 2:00 pm. Koodo says they approved the porting then cancelled my Koodo account. When I spoke to Koodo rep, he says the number is showing as 'dormant'.Public Mobil...

emilyhanna6 by Great Neighbour / Super Voisin
  • 523 Views
  • 5 replies
  • 0 Bravos

Sim code unlock

I have transferred my sim card to an iphone 8.  What is the Sim code to get into the phone

pbdougie by Great Neighbour / Super Voisin
  • 238 Views
  • 3 replies
  • 0 Bravos

US Roaming

I had some issues when I purchased US Roaming.  After purchasing another 10 days (I have the receipt), it was never credited to my account.  I had no choice but to re-purchase (It was applied immediately).  I submitted a ticket on the morning of the ...

Nootkadon by Great Neighbour / Super Voisin
  • 401 Views
  • 7 replies
  • 0 Bravos

Resolved! Tracking details for sim card order.

I placed an order for sim cards for two yesterday.My delivery expectation was also calculated to be within two business days through Canada Post.I was informed that the tracking details will be sent by email to the email address that I added to the o...

Shina by Good Citizen / Bon Citoyen
  • 1107 Views
  • 25 replies
  • 0 Bravos

15 GB - 4G Canada wide, unlimited plan still available?

Hi I am wondering is the Canada Wide - 15Gigs - 4G plan still available?  My friend joined this plan:  And this to me is better as it has no end date, so it will always be that same price,  rather than  20 gigs for $35 plan that lasts for 15 months, ...

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Cyrus365 by Great Neighbour / Super Voisin
  • 443 Views
  • 7 replies
  • 0 Bravos

Resolved! Voicemail not accessible

Tried pressing 1. "Hi, public mobile here. Sorry, your call cannot be completed as dialed..."Tried *86 - same thing...

blixner by Great Neighbour / Super Voisin
  • 228 Views
  • 4 replies
  • 0 Bravos
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