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[Megathread] No Incoming / Outgoing Calls

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Billing Incorrect

How did I get charged twice on 14-Aug for $16.95?

Activation date

Does anyone know where I find my activation date ? CS agent asking as part of a verification for puk code

Cancell phone

Cancell

Phone keep ringing

No longer goes to VM when phone is off/busy!!! Same thing happens on my wife phone.

How to reach Customer support

Need to reach a customer support agent

Does porting out delete Eversafe details?

The question or a very similar one was already asked in another thread by the member.

Cannot make calls

I received an email that my auto-payment did not go through and further stated that my account will be suspended if I didn't take action. I checked my account online and credit card, payments were made and up-to-date. I cannot make and receive phone...

My account

How to cancel?

Re: Not getting 5G Speed

Hi, I came here with a similar question. I have a Samsung F54 (for India) but I am obviously in Canada. Could this be why I am also not seeing 5G speeds? Since switching in March, not once have I seen 5G indicated near the service bars on the top ...

Porting a work number for my own

I am leaving my company. They are allowing me to keep the cell number assigned to them through Bell. I need to get it “ported”. How do I do this? I have purchased the $23 6 Gb plan

Resolved! SIM card

What is the difference between these two SIM cards? I'm using eSIM right now and would like to switch to physical SIM

Lost my phone

How can i track where my phone is

Re: Canada-US Plan

Hi there,I am considering subscribing to this package as it is still cheaper than what I aready have but wanted to ask a question. I will be travelling to the US shortly and wanted to know if I change to the current US-Canada subscrption, would I sti...

New Activation

hii want to change from Fido to Public Mobile how can I do it and get my SIM card ?thank you

Payment issue

Why it doesn’t pay by my visa card?

duplicate charges

I got duplicate charges, same transaction dates on my credit card statement. How can I get the refund?

Accidentally deleted eSIM during number port

HiI was having issues porting my number to an eSIM to a new phone. When it appeared to be completed, I noticed that there were two SIMs on the new phone. So I proceeded to delete what appeared to be the SIM from the old phone. After deletion I do ...

2-Year Contract

Do I have to sign a 2 year contract if I choose the 23$ plan?

used sim

if i convert to esim, can my physical sim be used in another phone?

Resolved! No more unlimited data plans...?

So I'm not seeing any plans with unlimited data at reduced speeds is that not available anymore...?

Resolved! Canada-US Plan

I currently have a plan for just Canada but I’ve been thinking about upgrading to a Canada-US plan just wondering if the upgrade is worth getting?

Account not Activated but charged

My subscription was not activated. I tried to go back and fix the steps, but the online application will not allow me to. I need to attempt back in July. I know have a charge on my credit card even though my subscription was not activated. I am unabl...

Is there a phone number I can call in?

Hi there,I can not remember the email address that I signed up with so I can't login to my account to check my subscription. I want to call a public mobile agent. Is there a number someone can give me? Thank you.

website

Trying to activate a new line for my father and have done everything and I am on the last step which is to access the public mobile site on the app on his phone. I have entered his account name and password and the screen says checking your session ...

Problem activating my account

I haven’t used my sim card in a year. When I went to fun my account , the online system asked med to activate my sim card. When I add my sim card number, I get “sim card number invalid”.

I need a PUK

Hi, I accidentally somehow locked my SIM & it's now telling me I need a PUK I was trying to open a ticket but keep going around in circles on the chat bot thing. Please help!Thank you in advance!

Not receiving verification code via sms

Hi,I'm trying to activate my New phone number, but whenever i'm asked to confirm full access I dont receive the text message. It seems like the phone number in general doesn't work because when my partner calls it rings on her end, but my phone doesn...

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