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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 53076 Views
  • 158 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 61132 Views
  • 186 replies
  • 31 Bravos

I cannot create a ticket.

I keep getting a systems error when I try to create a ticket.I’ve tried everything possible, even contacting Telus.

JessieD by • Great Neighbour / Super Voisin
  • 544 Views
  • 2 replies
  • 0 Bravos

Unregistered Sim

Hey all, I asked earlier but how is it that 3 public Mobile Sim cards work in 2 of my other phones but not on my galaxy s23fe. I tested a Fido Sim card and that worked.....I've tried everything and just finished a factory reset with no luck afterward...

Kirkd by • Good Citizen / Bon Citoyen
  • 2552 Views
  • 13 replies
  • 0 Bravos

Resolved! Switching Public Mobile Plans

This has been asked before but I can't find the answer. If I change plans within PM do I lose my earned add-ons and/or my monthly discounts? I want to change from the old $40 15GB 5G plan to the promotion $40 30GB 4G plan because I don't have a 5G ph...

Croft by • Good Citizen / Bon Citoyen
  • 1582 Views
  • 8 replies
  • 1 Bravos

MMS stopped working

Like so many others, my MMS just stopped working all of a sudden. Changing the APN settings and contacting CS agents did nothing to fix the issue. I have the OnePlus 7 Pro, and it's a 2019 phone. Dropping support for a 2019 is ridiculous...

CalvinW by • Deputy Mayor / Adjoint au Maire
  • 16510 Views
  • 53 replies
  • 1 Bravos

@Refer a friend

How to connect a refer a friend code to an account that is now activated but wasn’t before. 

Mel121 by • Great Neighbour / Super Voisin
  • 466 Views
  • 2 replies
  • 0 Bravos

MMS cannot send (MMS receive works, SMS send works)

Hello,I am using Public Mobile with a Motorola Moto g6 phone (Android version 9, up-to-date). A few days ago MMS sending stopped working - it worked fine prior to that. I can still receive MMS messages (group chat and photos) but I cannot send. I can...

Yggy by • Good Citizen / Bon Citoyen
  • 1992 Views
  • 6 replies
  • 1 Bravos

Sending pictures and downloading group messages

Hi,Two days ago my phone stopped being able to send pictures in messages, and downloading messages from group mails. Whatsapp, Signal, and Telegram are NOT affected, just the simple messaging / textingI've changed the APN as directed. I've created a ...

Tuna99 by • Great Neighbour / Super Voisin
  • 1114 Views
  • 5 replies
  • 0 Bravos

Lost SIM card and can't activate new account

Hi,I lost my SIM card and I can't activate my account on the Public Mobile app because they can't send the 6-digit OTP to the number linked to my account.Is it possible to get a new SIM card for the same phone number?If that doesn't work, how can I s...

sauccison by • Great Neighbour / Super Voisin
  • 830 Views
  • 4 replies
  • 0 Bravos

Resolved! Travel from Canada to Mexico

HelloWhat do i need to do, in order to use my phone in Mexico?My current subscription has unlimited international text and a 500 one-time Int'l LD bonus, is there anything else I need to add to the subscription, to ensure usage in Mexico?Thanks

Cheryle_P by • Good Citizen / Bon Citoyen
  • 4814 Views
  • 12 replies
  • 1 Bravos

Account is locked

We have 2 accounts with PM, mine and my husbands. When he tries to log in it says account locked due to too many attempts. Even after only 1 attempt it says this. Tried to change his password but still locked out. Help...

Belinda123 by • Good Citizen / Bon Citoyen
  • 1032 Views
  • 6 replies
  • 0 Bravos

Unregistered Sim

Hello, I've got a problem with our 3 Sim cards.... They all don't work in a phone that has been working and other carrier Sim cards work... Any ideas? 

Kirkd by • Good Citizen / Bon Citoyen
  • 772 Views
  • 4 replies
  • 0 Bravos

Data usage calculation is incorrect

I have a plan with 60 GB data at 5G speed. I was notified that I have used 45.63 GB data, but when I check detailed history, it is about 10GB in total. Have you seen the similar thing?

KindSword by • Great Neighbour / Super Voisin
  • 568 Views
  • 2 replies
  • 1 Bravos

Resolved! Number Transfer Issue

Hello all! I am reaching out because I bought a plan yesterday from Public Mobil, and requested a transfer number. But it is not working.First, I followed all the steps (provided my IMEI, account number, etc.). My current provider sent me a text mess...

Ariane_CY_V by • Great Neighbour / Super Voisin
  • 755 Views
  • 3 replies
  • 0 Bravos

Overcharged

I was double charged and I cannot submit a ticket or get any form of help or support.  I can’t submit a ticket and just keep getting redirected in circles and I’m really annoyed that I might just consider switching companies now next month after bein...

Melly28 by • Great Neighbour / Super Voisin
  • 514 Views
  • 2 replies
  • 0 Bravos

US data roaming not working

Hi,I purchased the US data roaming and right now I am in Houston. However, I cannot use the service at all. Please advise. 

Raj25 by • Good Citizen / Bon Citoyen
  • 589 Views
  • 2 replies
  • 0 Bravos

Cancellation of service.

Could you please cancel our services for both 506-xxx-xxxx and 506-xxx-xxxx.  We haven't used our service since Jan 25th and got billed for another month of service.  Cancelling your service and getting help is like pulling teeth and I have already c...

Denman123 by • Great Neighbour / Super Voisin
  • 5305 Views
  • 8 replies
  • 1 Bravos

Resolved! Need help figuring out new phone to get that will work on Public

Hi there,I've tried getting help from Public support staff and they've been less than helpful so wanted to ask here.  Public has informed me that due to upgrades in their system, as of Feb. 14th my phone will no longer work to send or receive MMS tex...

BradL2 by • Good Citizen / Bon Citoyen
  • 4154 Views
  • 15 replies
  • 0 Bravos

Reactivating account

My account went dormant for the last couple of month's and I am trying to reactivate it. I have the PM SIM card I used just a few months ago but the system is not accepting it as a valid #.  I don't want to pay and wait for a new Sim when the one I h...

Cole_Willman by • Great Neighbour / Super Voisin
  • 880 Views
  • 4 replies
  • 0 Bravos

Resolved! Community feedback

Hello - I was just wondering how I can contribute here, share a few things, learn a few things etc.   Someone told me participating can reduce my phone bill?  Is that true or just a rumor?

Lorne_Grant by • Great Neighbour / Super Voisin
  • 1089 Views
  • 4 replies
  • 0 Bravos

Resolved! Help Please

Hi I have a pre-paid plan that cost $15. I have $17 in available funds but it's not letting me use them, it only wants to use my credit card. My credit card on file is expired and it won't let me update it with the new credit card number. I have no w...

Ansarrr by • Great Neighbour / Super Voisin
  • 1023 Views
  • 5 replies
  • 0 Bravos

Resolved! refund request

Recently switched carriers away from Public Mobile. Was able to port over number. Was charged for full month (with auto pay) Jan 28 and ended service on Jan 29th. Would like a refund for that last month since I only used for 1 day. Or at the very lea...

CateSkate by • Great Neighbour / Super Voisin
  • 2905 Views
  • 15 replies
  • 0 Bravos

Resolved! Payment

How can I change my payment method?  

378ljy by • Great Neighbour / Super Voisin
  • 457 Views
  • 1 replies
  • 0 Bravos

Resolved! Switching Back Help

I switched from PM to Bell today but decided I wanted to switch back. I went through the process of selecting my plan and when I submitted my payment it said that my payment was processed but I need to submit a ticket to get access to my account/plan...

kcjennifer by • Great Neighbour / Super Voisin
  • 738 Views
  • 4 replies
  • 0 Bravos

Resolved! MMS Not Working

I'm trying to troubleshoot a mms problem for my Mom. We are both with Public Mobile, both use Android phones, but for some reason her ability to send and receive mms has stopped working. She can still surf the web on mobile data, so that is working, ...

JoeyA by • Great Neighbour / Super Voisin
  • 1540 Views
  • 6 replies
  • 1 Bravos
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