[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How to find my Public Mobile paid receipts from 2022?
Hi all,the title says it all. I changed providers in 2023 and ported my old phone number from Public to Fido, now I just need my receipts for tax purposes.It appears that accounts were migrated or altered when Public Mobile started their relationship...
Transfer fail
It said i put the wrong imei number in (received automated text it would be wrong and someone would call) . I cant get the new sim working.
Question about long distance rewards
Hi,I got the 100 minutes long distance rewards as I need to use them today. How will I know that I can use them and loaded in my account?Thank you.
Can’t receive / text msg
Call works and just subscribed PM from fizz
Resolved! Data Usage Issues
Hello, both mine and my spouse’s phones are showing data limits reached. We don’t use that much data (we have limits way above our typical usage) and most often are on wifi when we do. The usage shows typically times we’d be sleeping. Any suggestions...
I will be in Spain, Portugal, Azores
I have a {150 GB Data at 5G Speed} plan.I am going to be in Spain, Portugal, Azores for 4 weeks starting Sept 25 2024.Is there a way to "simply" add an international plan from public so that my phone will work in Europe?I'd like to send / receive ca...
Esim transfer to new phone
I activated an esim on one phone and would like to transfer it to a new one. QR code won’t work. How can I do it?
Bonus data
So I finally got a chance to use my 250G of bonus data earlier this month at the cottage. BUT, I guess all I used was the 60G of my monthly plan up and now the bonus data is gone and my account is empty and I still have weeks to go before it renews. ...
My brother can't log in.
My brother has an account at public mobile. When he logs in, it asks him for a 6 digit code. He enters it and then he gets a screen with a leaf on it. No buttons or anything else. If he refreshes, it just asks him to log in again. Can this please be ...
Agent
How can I contact a public mobile agent, I need help to solve the fact that they made a double payment on my account
Billing
Hello,I used to have the $25 plan.Because I had this phone for many years plus my referrals. I used to pay after all applicable rewards, $19.55 per month, tax included.Without changing my plan. Since May 2024, I have been paying $28.74, tax included....
Failed Calls
Hello, My daughters phone is unable to make a call or answer calls. It just drops. Any suggestions on how to fix this?
need account number to port from public to koodo
need account number to port from public to koodo, cant access my online public mobile account as it has an email that i do not have access to
Change e-sim setting to sim card setting.
Stuck in activation. E-sim not available on phone. Already indicated e-sim during subscription and now must change it to sim card.
Resolved! Rewards page - polyfill.io
The rewards page does not work, there's a dependency on polyfill.io for JS methods Set, Array etc.. Polyfill.io has been compromised and the domain does not exist. https://censys.com/july-2-polyfill-io-supply-chain-attack-digging-into-the-web-of-comp...
eSIM not compatible device
Hi! I checked my eSIM compatibility with the tool on your web site. I bought the plan but now that I try to finish the installation on my phone it says: “ phone not compatible”. How can I switch to regular SIM card or cancel the plan? thank you
Billing Incorrect
How did I get charged twice on 14-Aug for $16.95?
Activation date
Does anyone know where I find my activation date ? CS agent asking as part of a verification for puk code
Cancell phone
Cancell
Phone keep ringing
No longer goes to VM when phone is off/busy!!! Same thing happens on my wife phone.
How to reach Customer support
Need to reach a customer support agent
Does porting out delete Eversafe details?
The question or a very similar one was already asked in another thread by the member.
Cannot make calls
I received an email that my auto-payment did not go through and further stated that my account will be suspended if I didn't take action. I checked my account online and credit card, payments were made and up-to-date. I cannot make and receive phone...
My account
How to cancel?
Re: Not getting 5G Speed
Hi, I came here with a similar question. I have a Samsung F54 (for India) but I am obviously in Canada. Could this be why I am also not seeing 5G speeds? Since switching in March, not once have I seen 5G indicated near the service bars on the top ...
Porting a work number for my own
I am leaving my company. They are allowing me to keep the cell number assigned to them through Bell. I need to get it “ported”. How do I do this? I have purchased the $23 6 Gb plan
Resolved! SIM card
What is the difference between these two SIM cards? I'm using eSIM right now and would like to switch to physical SIM
Lost my phone
How can i track where my phone is
Re: Canada-US Plan
Hi there,I am considering subscribing to this package as it is still cheaper than what I aready have but wanted to ask a question. I will be travelling to the US shortly and wanted to know if I change to the current US-Canada subscrption, would I sti...
New Activation
hii want to change from Fido to Public Mobile how can I do it and get my SIM card ?thank you
