Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi,I transferred my number from Bell to Public Mobile 4 months ago. Since then, I have been using that number with Public Mobile. Very recently, Bell sent me a bill for the last 4 months' subscription charges. When I contacted Bell, they said my numb...
Hi,I have one time bonus data (no expiry date) and recently received 5GB bonus data with 150 days expiration time. Now. I'm wondering if I can use the 5GB data before my previous 2GB bonus data or not?Thank you
I forgot to add my referral code from my friend during activation. How can I do this now? Thanks.
My daughter lost her phone, I can’t report it stolen as you need to be logged in. Can’t log in due 2 factor and we don’t have the phone. I had to create a separate community ID just get in here to ask. Hopefully this doesn’t just go into the void her...
I recently left my phone at a sporting event and had to replace it. I put my services on hold until I was able to get a new phone and sim. I updated it all and every seemed fine.However, the new number I picked when I updated my sim card is not sho...
Hi there. Tony Freake here. I've been with Public Mobile for many years and have referred 7 people including my wife, family, coworkers. We love Public Mobile.Anyway, I was helping my sister to sign up for Public Mobile and during registration, we ge...
My wife and I recently switched to the 50GB Canada-US data plan and now while traveling in the US, when someone with an iphone sends us a text, we get an symbol to download the text and a spinning circle around an X. Then nothing shows up. Sometime...
I received my sim today, Installed it around 6 pm March 16, it ported my number no problem , however i have no internet and when i make a call i usually get a message saying sorry we cannot complete your call , because it seems you don't have a acti...
Hello, I was looking at changing my plan to the 50GB data however it didn’t say if there was call featuring (caller ID, voicemail etc) Does anyone know if all plans come with those things? Thank you.
When I try to continue my activation, I get the following error, error code: XXX.Can anyone help me?
With the move to public points, I was wondering if the points I get can still be automatically applied to discount my plan, or if I'll have to do that manually every month?
Hi all,I just realised, plans are now marketed as $XX/month! And I found no mentions of "30 days" in the fine prints... (although there is still mention of 90-days plans...)Does this mean that people on these plans are now charged on the same date ev...
Hey folks, got the 40/month Canada us plan but can’t seem to roam in us. Any idea why?
On the $34 5G 50GB CAN/US plan and went to the US for the first time since joining PM and it worked great.Didn't have a connection for about the first 3 miles into the US from the border, and then it connected to AT&T and didn't have any issues once ...
hi for the last 4 days I can't get texts calls or data. get 1 to 2 bars at time or it says not registered on a network. its only intermited. but it's very frustrating when I need to send a text or call someone and I got wait 20 mins or longer before...
Hello i'd like to cancel my subscription, my auto payment is due on the 19th but i cannot log into my account and email associated with it. How do i cancel the subscription? please help
I have a pixel 6 pro is it volte / WiFi calling capable with PM?
New service can not receive pictures on text
How does an individual go about Porting in they're Phone number from Phone Box?I have a Referral who tried and since there was no 'Phone Box' option they selected 'Rogers' 臘Since the Port obviously didn't work, and he's still using the Phone Box SIM...
I have a Referral who has been with Public Mobile for 2-3 months now on her iPhone Xr and has had no issues until about a week ago..When she misses a call and someone leaves her a Voicemail, it says she has one and when she goes to check it, absolute...
I am going on a trip to Asia for 2 months and would like to be able to text and use data to search locations and everything. Does public mobile have plans for international travel or should I get a new sim for this trip? My plan includes internationa...
I've been trying to access one of my Accounts for over two months now to Update the Payment Method, and every month I'm cut off and have to resort to vouchers for this line... I use the correct email and password, and everytime it says I've 'exceeded...
To be very clear and direct, this issue is occurring for both recent(new) and existing Referrals of mine. Here are two examples.1. Husband: Samsung S10e, Wife: iPhone SE 2020 - They have both been with Public Mobile for 6+ months and have had no prob...
My daughter has a public mobile account and her phone was lost or stolen. She cannot log into her account because the two factor authentication code is sent to the phone that is missing or to an email account that she can’t access anymore. She needs ...
Hello Public Mobile,I am trying to activate my SIM card I got in the mail. It is for the $34/30 day CAN-US 50gb plan. When i go to transfer my number from a Koodo post paid account it gives me errors. When I look at the activate it say $/indetermin...
Hey someone spelling don't make sense I'm using talk and text my sensual nervous system is messed up very cancer because in the hospital for five months very lucky to be alive anyway I'm back about 3 weeks ago I bought a SIM card through these guys o...
Hi,I bought a public mobile sim today and bought a subscription plan, i wanted to transfer number (from koodo) to public mobile, i entered the old number and koodo account number. However it says subscription not activated and to contact customer sup...
I am travellingPresently in SAudi ArabiaNot getting any SMS or a call
Hi all,I recieved an email that public Mobile would require my changing of settings I implemented these requested access point settingsFor the last month I've been unable to send and receive images on MMS.Since I've updated manually and tried the a...
Hello, I want to change my plan to a lower bill.Can you help?Binh
