Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My phone number has been ported but I cannot activate my sim as I cannot access my activation code
Hi,my cellular settings state: ‘set up cellular’ it looks like my phone forgot esim settings. When I scan the original email qr code, it says it cannot install and to contact my carrier. When I try to purchase a new Esim, the pay and install button i...
I've barely used a fraction of it.As a loyal Public Mobile customer for over 6 years, I'd expect there would not be an expiration date to use the bonus data fromt he legacy plan I've had for years.Please can someone help with this. I need this extra ...
I presently use an esim with my PM. I am planning to get a new phone and will keep my old phone as a backup. Is it possible to order a new esim on my new phone with the same cell number and disable the esim on my back up phone until i need it in case...
Hello Community, I recently got the 50GB within Canada and the US Plan with "unlimited Canada-US wide minutes and messaging plus unlimited international text and picture messaging". Can I use my data and call someone while being in the US or it only ...
I just subscribed to the 50 gig Can/US data package. It said something about an ESim in the description. Do I need to do anything before I use the data in the US?
I have been given this Loyalty Bonus reward:240GBHow can I use it before it expires?
My account shows calls that I have not made!How to stop those activities so I don't get billed for calls I don't recognized?
I can not log in to my account. My email/phone number both say "failed login" I currently have no service and an error message on my phone saying i need to up date my cellular data and cannot make or receive calls. I can not stress how beyond frust...
I ported from Telus and confirmed with my carrier via text I wanted to port. Received message from Public Mobile to restart phone (which I did).Telus sim no longer works. I can receive texts but not send. Can receive calls but not call out. Have re...
Hello, I currently have a Samsung phone with a physical SIM through public mobile. I just purchased a Samsung watch with LTE. Is it possible to add an ESIM for my watch to my account with the same phone number? Is there an extra charge for this?Thank...
After ordering a mail-in SIM card a few hours ago I found out that an E-Sim could have been faster/ instant connection - is it possible to switch over to E-Sim now, if so, how ?
Dear all,I have some questions. 1) Can I keep the same number if I switch to public mobile? I assume yes2) After I sign up and switch what happens to my existing plan with other provider? Will it automatically cancelled after my last billing cycle?
Has anyone actually got the US data included plan to work across the border? I've tried switching specifically to AT&T 4G but that didn't work either. I couldn't get any data until I paid for an add-on. This happened to me both in New York and Pennsy...
I wanted to change my plan but not until my next billing cycle as I just paid for my current plan today. It changed for today and took additional money out of my bank for the new plan as well.
I'm looking at the $34 can/us plan 50 gb 5g speed plan. I have a few questions. Pls answer all1. Limited time does that mean:a) the plan is only offered for a limited time and I'll be forced to change plans in a bit.ORb) the offer promotion is only o...
I have two active phone numbers but can only see 1 phone number associated to my account when I sign into the Public Mobile online Dashboard. Can someone please help???? How do I connect the two accounts? Or gain access to the dashboard for the secon...
As regards the $ 34/ month 5G plan - Does "Unlimited Canada and US wide minutes" include unlimited calling and texting both incoming and outgoing, right?
Hi all,I've had little to no problems with my ESIM so far. Today I woke up and suddenly my ESIM wasn't working. No signal, no data or anything. I've tried resetting the network settings, restarting my phone, resetting the APN to default, etc. Nothing...
Transfer number ticket system doesn't work for eSim, there is a field that asks "enter the SIM number, use N/A if using eSIM" but the form validates that only numbers can be entered there stopping me from proceeding
Does anyone know if change my subscription do I loose my free 30gb data for 150 days promo?
I am trying to transfer my number from Koodo prepaid and it says I have to speak to someone. Whenever I try through the help screen it just comes up blank and doesn’t load. I don’t know the next steps to take and would like someone to contact me to h...
What is a username I can use for a private mssg
So I switched from Bell yesterday and followed all the steps and everything went smoothly. I had two active lines with service, the old Bell one and the new PM one. Then, the PM one stopped working and now the old one has been cut off. I can still se...
Thanks
My account is associated with my husbands. His needs to close but I want to keep mine. When he closes his mine goes dark even though mine is paid up. How do I uncouple them?
I have question on updating my plan, my renewal date was today July 21 and I had selected to upgrade my plan. My plan original was $15 and I selected to change to a $23 one on my renewal date about a week before it was due on the July 21 but when I ...
I recently transferred to another carrier but forgot to cancel my autopay with Public Mobile. Will I be charged for the next billing cycle? If so, how can I cancel the autopay? Thank you.
