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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11140 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22082 Views
  • 181 replies
  • 24 Bravos

Resolved! Re-initiate port

Looks like my port failed due to not responding to my previous provider's text verification. Please help with resending port request. ThanksEric

Tammer9 by Great Neighbour / Super Voisin
  • 218 Views
  • 3 replies
  • 0 Bravos

Can't fix my new credit card number

Having trouble to get to my account and fix my payment. Got a massage that my account got suspendedDon't have network since this afternoonPlease contact me about it 

123451975ira by Great Neighbour / Super Voisin
  • 324 Views
  • 4 replies
  • 1 Bravos

Public site

Why has the public site gotten so slow? Most of time I can't even log in 

KJM by Good Citizen / Bon Citoyen
  • 253 Views
  • 5 replies
  • 0 Bravos

Resolved! Cant get into my account and funds on my account

I have a active mobile number but cannot get into my account to change plan cant seem to actually talk to someone isnt there a number to call costumer service? And when I press *611 it says I ha e an account balance of almost 70 but every month they ...

Venessateddy by Great Neighbour / Super Voisin
  • 509 Views
  • 2 replies
  • 0 Bravos

Resolved! I was charged extra and I don't know why

Hi all, I was charged $46.20 on Nov. 11th. This is outside my normal regular payment of $30.24 on the 26th every month. I checked and I do not have any extra money sitting in my public mobile account. I did not sign up for any new features (heck I ha...

lmscanada by Great Neighbour / Super Voisin
  • 542 Views
  • 9 replies
  • 1 Bravos

Resolved! My account won’t work

I can’t login to my accounti have reset and yet it keeps saying that I have reached my maximum limit- the first time I attempted. I am trying to refer a friend and now unable to. Can I receive help on gaining access to my account please?

Laurynivaz by Great Neighbour / Super Voisin
  • 245 Views
  • 5 replies
  • 0 Bravos

Something wrong with my data

my plan just renewed today and I’m on $55 /month for 20G data and 4G speed however this apparently is not showing up as my plan on my account page which IT is working on now they told me but assured me that that plan was working. So since then now th...

Crsue1973 by Good Citizen / Bon Citoyen
  • 195 Views
  • 4 replies
  • 0 Bravos

why is website so difficult use?

links don't work I had requested a change in my plan on renewal but my account doesn't show it.  I originally had unlimited talk minutes (which man account still shows) but I reduced my plan because of travel.  I just received a message that I only h...

rggmjg by Great Neighbour / Super Voisin
  • 310 Views
  • 9 replies
  • 0 Bravos

SIM card not valid

I tried to set up a new account. Online, the SIM card was accepted as valid, but the credit cards (2) were not being accepted, even though the information was correct. I exited that screen and now when I try to activate the SIM card again, it says it...

AliKoogs by Great Neighbour / Super Voisin
  • 256 Views
  • 4 replies
  • 0 Bravos

Paying with a pre-paid Visa card

Trying to set up my account and pay the first month with a Canada Post single-load prepaid Visa card, as I just arrived in Canada and haven’t had a chance to get a Canadian bank card yet. However, when trying to get the 20gb for $35 deal, I keep gett...

ColmDillon by Great Neighbour / Super Voisin
  • 398 Views
  • 4 replies
  • 0 Bravos

Resolved! Port Issues

Hi there,When I was activating my new SIM card.  I typed in my number that I had when I was with Freedom Mobile.  My mom was trying to get a hold of me.  But she couldn't because there are 2 digits in my number that were switched.How can I get the co...

lizcarey by Great Neighbour / Super Voisin
  • 205 Views
  • 4 replies
  • 0 Bravos

Resolved! Roaming in the USA

As part of my plan i have roaming and cell coverage in the US. Data seems to work , however no cell coverage 

Westie by Great Neighbour / Super Voisin
  • 377 Views
  • 6 replies
  • 0 Bravos

Resolved! Unable to update creditard security code

You have notified me that I need to update my credit card info because of the expiry date. I have attempted to do this bu unable to because your system won't allow me to update the security code (located on back of CC)

bobmoretto by Good Citizen / Bon Citoyen
  • 532 Views
  • 12 replies
  • 1 Bravos

Missing funds

I have added money to my tab 3 times. At 20 dollars each. So 60 dollars has been taken off my credit card with still no funds added to my tab. It still says 0 dollars . So the money that's been taken has not been added so I cant add the add on I need...

baart0910 by Great Neighbour / Super Voisin
  • 301 Views
  • 7 replies
  • 0 Bravos

Resolved! xxxxxxxxxxxxxxx

Good Morning,I am unable to log into our son's account.  he has forgotten his password.  Can we change the e-mail linked to our home e-mail xxxxxxxxxxxxx.We would like to change his plan, and cannot do anything at this point, due to not being able to...

Bridget21 by Great Neighbour / Super Voisin
  • 436 Views
  • 3 replies
  • 0 Bravos

Resolved! Phone bill

I am needing to have my credit card on file to be put thru for my phone bill 

Rufus45 by Great Neighbour / Super Voisin
  • 172 Views
  • 2 replies
  • 0 Bravos

Resolved! SUSPEND ACCOUNT

Is it possible to suspend your account while traveling for  6months?

MaureenC by Great Neighbour / Super Voisin
  • 371 Views
  • 6 replies
  • 1 Bravos

Resolved! New costumer from freedom and unable to receive calls

I signed up for public mobile yesterday. I  switch my number from freedom  to Public and was successful. But I am now not able to receive incoming calls.. only texts and outgoing. Can you please  help,

HA06 by Great Neighbour / Super Voisin
  • 293 Views
  • 3 replies
  • 0 Bravos

Some specific phone numbers will not ring through

Yesterday i was waiting for a doctors to call for a scheduled appointment and it never came. When i rebooked for today they said they called three times yesterday, my phone did not show any call. This also happens with my landlords number he can't ev...

Teresaadams by Great Neighbour / Super Voisin
  • 190 Views
  • 4 replies
  • 0 Bravos

Number porting

I recently attempted to switch 4 phone numbers ( all on the same account) from another provider to PM.  One worked but the other 3 cannot receive calls or text messages.  I suspect the phone numbers didn’t transfer over properly but I’m not sure how ...

Clclow by Great Neighbour / Super Voisin
  • 471 Views
  • 10 replies
  • 1 Bravos

Resolved! US Roaming Bundle not activating after purchase

Hello, I am in the US for more than 10 days. I used up my 1st 10 day US Roaming package and purchase another bundle today (same bundle for roaming); but my talk, text & data is not resetting for another 10 days. I've reset my phone a couple times and...

jason13 by Great Neighbour / Super Voisin
  • 259 Views
  • 3 replies
  • 0 Bravos

Change plan

I requested before to change my plan on renewal that is today but still showing same plan. Moreover it shows wrong data usage from last month.

Rajni by Great Neighbour / Super Voisin
  • 175 Views
  • 2 replies
  • 0 Bravos

What happened the Public Points for Prizes??

Used to have a ton of options, this is the first time I have seen zero options for 1 point a ticket for a draw, maybe they have phased that out entirely. I am contemplating jumping on board with that Koodo Black Friday deal and was going to use them ...

JL9 by Mayor / Maire
  • 603 Views
  • 6 replies
  • 1 Bravos

Resolved! can,t log in

i opened three accounts a couple of years ago for my wife and I and grandson which included 3 different email addresses and used my cedit card to use auto pay for all 3 which worked fine and  now I can,t log in because it doesn,t reconize there email...

susansweetpea by Great Neighbour / Super Voisin
  • 290 Views
  • 2 replies
  • 0 Bravos

Resolved! US Roaming calls not working

Hello,I have a voice add-on that is not working. Currently the phone is in NY, but voice is not available. The data plan is OK. Is there anything that needs to happen in order to activate the voice calls? Some phone settings? My phone is Android, Mot...

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ca_iancu by Good Citizen / Bon Citoyen
  • 424 Views
  • 4 replies
  • 0 Bravos

PM $40 15GB plan seemed like a good deal, not so much anymore

Wonder if PM is going to lower the price even further as Fido/Koodo has $30 for 20 GB. Koodo even has it for $25 on a second line. And that's for LTE data speeds...Those that are paying $40 in the big PM thread on RFD should be up in arms and push fo...

htauthority by Good Citizen / Bon Citoyen
  • 1456 Views
  • 25 replies
  • 1 Bravos
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