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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

International texting not working

My plan has international texing but when I send an international message to Kenya, it says 'failed'. But when I send to Canada or USA, it sends successfully. What's the problem?

Locked out from account

I have been locked out of account because I exceed numbers of login attempt. I was entering incorrect password.

Resolved! cancelling and refund

after a day of no sms not being able to text send or receive, and 24hrs no response from an agentmy next step is to switch providers, hoiwever I just renewed for 3 months, will PM refund me?

Resolved! Logging in to my account show my wife’s profile, not my profile

Logging in to my account show my wife’s profile, not my profile

Resolved! My old email isn't available now

Please change it

Resolved! can i transfer my koodo post paid numer to public mobile in ontario

can i transfer my koodo post paid numer to public mobile in ontario?

Anyone having data issues?

I switched to pm last week but have been having a ton of data issues. Tried resetting the network and new APN settings already.Basically the data will work fine and then if I leave my phone and come back to it after like 15 to 20 mins, it will still ...

Not able to "Confirm your Identity "

Set up a buddy on Public Mobile. He is using iPhone with a physical sim card.Payment went through, and he received welcome to Public Mobile email.When Sim card arrived, put it in phone. Seems to connect. Went into app to finish registration, no code ...

My phone number

Hi! I need help please! I need to talk to someone please about my phone number but I also need to add a screenshot that has personal information that I don't want everyone else seeing. Who do I contact? Please let me know and thank you in advance!

Changing to Points Starting in May 2024??

Hi y'all, there are some rumours floating around reddit. Can someone here with actual facts please confirm?1. Will all of our loyalty reward dollars AND $2 autopay AND referral reward dollars AND Community Participation reward dollars be gone for eve...

Resolved! SMS sending from a random number

I woke up this morning and sent some SMS. For some reason, the receivers got it from a completely different phone number. (I have a 778 phone number; they received it from a 236 phone number: both are area codes for greater Vancouver, but I don't hav...

transfering my service on my new Iphone 15......???

How do I transfer your service on my new Iphone 15 .......???

New promotion

Hi i am on fido… was looking for 29 cad us Canada offer. With free sim e sim

Resolved! New points system & old Xmas gifts

Over the years at Xmas I was given extra minutes talk time and data added to my now $13 plan which I understood at the time neither expired. I also bought and extra 500 non expiring minutes as a back up. This is basically an emergency phone. So ...

Payment failed trying to subscribe

Afternoon everyone, I’m currently a subscriber and had zero issues creating account. I’m currently having an issue creating account for mother in law. I’ve created accounted, added SIM card and getting fail at payment. I have tried 2 different Visa d...

Resolved! Cancelling a subscription before complete activation.

I found out I can not transfer my phone number to the new activation so want to cancel it.I have not received the sim nor completed the activation.My credit card has been billed but it is pending.

Resolved! $34 50G 5G Canada plan?

I am getting some conflicting and confusing answers regarding this current plan. Some users are saying that this plan also includes US data & minutes and that the offer was mistakenly not including the US data & minutes although included? Is this cor...

Group/Picture message

I am unable to reply to any Group Chat's or Send any Picture messages.I can still see other replys to group chat and I also can receive Picture messages.Any help would be appreciated

Using my phone in Europe

I am thinking of travelling to Europe. I am currently a Public Mobile subscriber and use an iPhone 6s Plus. What is your recommendation(s) for using my current phone and accessing talk, text and data while in Europe? Secondly, what are the steps, in ...

Resolved! referrals accumulated amount could still be used to pay bill ?

can some one tell me about the referrals like if someone has referrals for example 135 referrals will those referrals still help wipe out someone`s total 40 dollar plan payment and what happens to the remaining amount of referrals that are not used...

Phone number transfer

I need help transferring my bell phone codes.

Resolved! Phone died - transfer eSim to physical sim on new phone

Hi!My old phone (with an eSim) just died and I need to transfer my account and phone number to a new phone. I've purchased a physical Sim to use with this phone. Is it possible to keep the same number? How do I make the switch?Thanks!Rachel

Resolved! Points

Is there an easy explanation on how the points work?

2FA Issues

I am having issues receiving texts from Banks to verify my accounts ie adding bank cards to apple wallet. I do receive texts from Public to authenticate but that's it. I have reset the phone (hard reset as well) to no avail. Any help is appreciated...

Rewards to Points switch implications

If a subscriber has a $ 34.00 plan, and is getting $ 7.00 in Rewards per month for loyalty and AutoPay (no referrals), that's $ 84.00 a year. Switching to Points, they will now get 10 per year for loyalty, and 20.4 for 5% back from their payments - ...

transfer number issue

I transfered my number to Public mobile but I'm not able to get calls or text messages.Making calls and texting from my phone is working. Thanks,

Resolved! Transfer eSIM to new phone.

I am buying a new iPhone to replace my current phone. Can I just transfer the eSIM to the new phone while I’m transferring my data?

nneed esim not sim account not activated yet

I want esim not sim. Cannot get esim after paying subscription fees. No other options but to activate "sim". What do I need to do

Someone knows about new rewards program, which probably I do not want to move?

Morning!Can someone tell me more info about the new rewards program? I like the one I have and I dont wanna make changes, they are offering some extra data which I dont need. I have enough and this offer is not worthy for me.

Plan Price

I’m looking to transfer our service from another provider. 4 lines total. Looking at the subscription plan for $39 Canada/US 60 GB How long is the price guaranteed for? Till I cancel or change the subscription? Valid as long as I keep paying the subs...

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