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Forum Posts

[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Ck_PM by Public Mobile
  • 1831 Views
  • 10 replies
  • 5 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 17250 Views
  • 122 replies
  • 31 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 28531 Views
  • 184 replies
  • 27 Bravos

No Data

I got a Public Mobile account and the phone service and text are working okay but still saying that I have no data. 

RandyStephens by Great Neighbour / Super Voisin
  • 197 Views
  • 2 replies
  • 0 Bravos

I have pin to pay my bill

Hi I am trying to put my pin in to make a payment but each time I put in *611 or 611 the line hangs up!  This has never happened before.  Please help

Sadhbh05 by Great Neighbour / Super Voisin
  • 203 Views
  • 2 replies
  • 0 Bravos

Resolved! unable to make phone call

I can not make a phone call or receive one for a week. i do not have outstanding on the pay balance, my account is active. I still have 98min unused. It made a lots of inconvenience for my daily routine. can someone help with it. Thanks.

Resolved! no log

my account is locked

eric61 by Great Neighbour / Super Voisin
  • 250 Views
  • 3 replies
  • 0 Bravos

You're charging me the wrong tax rate, how do I correct this?

Just noticed that I've been getting charged Nova Scotia tax rates when I should be getting charged British Columbia tax rates (as is my CC billing address). How do I fix this? I've re-added my credit card (2 months ago) and no update.  I'd like to ta...

tots89 by Great Neighbour / Super Voisin
  • 639 Views
  • 7 replies
  • 1 Bravos

Frustrated

I cannot get a hold of *611 to apply my pre paid card it keeps hanging up on me

Ninny12 by Great Neighbour / Super Voisin
  • 218 Views
  • 2 replies
  • 0 Bravos

Monthly Bill

Hi,Is there any way to get a copy of my recent bill? I checked my account and can only see payment history. I am looking for a bill to submit as an address proof to another government application. I don't have a drivers' license or a utility bill und...

AnjuJose by Great Neighbour / Super Voisin
  • 314 Views
  • 4 replies
  • 0 Bravos

Public Mobile Stand

I'm looking for replacement papers for the inside of this SIM Card stand. I won this item on an eBay bid but its missing some of the inserts. Does anyone know where I can get such? I'd like to use this in my retail store where I sell Public Mobile.  

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HappySIMCard by Great Neighbour / Super Voisin
  • 372 Views
  • 2 replies
  • 0 Bravos

payment

I can't access 611 to make a payment with my payment voucher I woke up sunday march 26 to no service or reason can't find anyone to talk to or help me. looking for some answers to fix this. Thanks

Twigger71 by Great Neighbour / Super Voisin
  • 228 Views
  • 3 replies
  • 0 Bravos

Receive texts in Mexico

I just want to confirm that it is still the case that we can NOT receive texts in Mexico on Public Mobile from Canada.  I am spending more time in Mexico and am loathe to spend $15+ a day for the privilege of receiving a text so I have been researchi...

PM_User by Good Citizen / Bon Citoyen
  • 949 Views
  • 9 replies
  • 0 Bravos

Help

Just bought a new SIM card set up account and cannot add payment voucher to activate phone , please help

WadeDawe by Great Neighbour / Super Voisin
  • 242 Views
  • 3 replies
  • 0 Bravos

US Roaming - anyone used recently?

Has anyone used the US roaming recently?There were reports last year about the issues with shutting down of T-Mobile 2G networks, which made the roaming pretty much useless.Now that Public Mobile has implemented VoLTE in March- anyone tried to use ro...

Oleginza by Good Citizen / Bon Citoyen
  • 1135 Views
  • 7 replies
  • 0 Bravos

Resolved! Credit Card Update

Hi.  My aunt’s credit card has been compromised, and I’ve been trying to update her payment information.  I’ve updated everything , entered the code she received by email, and when I save it, I receive an error message stating “oops, something went w...

TessieBoo by Model Citizen / Citoyen Modèle
  • 350 Views
  • 3 replies
  • 0 Bravos

Resolved! How do I confirm I'm on a VoLTE network?

There is this help page here: https://publicmobile.ca/en/bc/get-help/articles/volteUnfortunately it only explains that you are automatically in a VoLTE network If you signed up after Feb 2023. It doesn't say how to ensure this if you are an older cus...

jkhubner by Great Neighbour / Super Voisin
  • 4135 Views
  • 7 replies
  • 1 Bravos

Account suspended

I got a text to pay my monthly fee but wasn’t enough on my card that I have registered to cover it. I went to the website logged in and it says account deactivated. I transfer the money to my card and paid using the button on the website where it sho...

qcriderfan87 by Good Citizen / Bon Citoyen
  • 256 Views
  • 2 replies
  • 1 Bravos

Can't dial long distance have minutes

I can't dial long distance even though my account says I have 277 minutes left.I get an error message.Tried with 011 then number but it doesn't work.I am trying to call Spain.Please help public mobile, so very frustrating 

asmallamount by Good Citizen / Bon Citoyen
  • 499 Views
  • 9 replies
  • 1 Bravos

Topps up

Can't add topp-up card. Can't even connect to *611

DragonJane by Great Neighbour / Super Voisin
  • 230 Views
  • 4 replies
  • 0 Bravos

611

I can’t call 611 to make my payment as always 

Dougie1963 by Great Neighbour / Super Voisin
  • 317 Views
  • 4 replies
  • 1 Bravos

Resolved! Phone

Can I have 3 phone plans under 1 account or do I need 3 different emails?

woodiw2 by Great Neighbour / Super Voisin
  • 370 Views
  • 5 replies
  • 0 Bravos

Billing error

Why does my bill say 61$ owing when I was on a plan for a promotional deal that was the 55$ a month plan but only 30 dollars cause of the promotion and it was supposed to last year at 30 dollars but now it wants me to pay 61$...public mobile has been...

Obereth069 by Good Citizen / Bon Citoyen
  • 926 Views
  • 19 replies
  • 1 Bravos

Payment

Cant get throu to make my payment calling *611

Scott6 by Great Neighbour / Super Voisin
  • 212 Views
  • 3 replies
  • 0 Bravos

Again, Public Mobile is selling sim card on Amazon directly

You can get PM sim card from Amazon AGAIN. https://www.amazon.ca/gp/product/B07R6P5KBB/ref=ox_sc_act_title_1?smid=AD2L5SKHPCC6Q&psc=1 this is actually one SOLD By Public Mobile and Fulfilled by Amazon.  So, it has Prime Delivery for one day shipping ...

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softech by Oracle
  • 1535 Views
  • 24 replies
  • 4 Bravos

Cannot call out…call failed

Problem started with new credit card..auto pay failed…went to Telus store bought a month and still call failed…finally changed credit card on my account to auto pay ..but still no outgoing calls Can accept incoming calls can send & receive texts…cann...

Fog by Great Neighbour / Super Voisin
  • 350 Views
  • 3 replies
  • 1 Bravos

I dont remember the email I used

I dont remember the email I used and it keeps shows me the email of my daughter's public mobile account. I need to get into my account to change the payment method before March 29th. Unable to get into my account. 

Robertosamper by Great Neighbour / Super Voisin
  • 413 Views
  • 4 replies
  • 0 Bravos
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