Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My brother is in Nicaragua and he lost Sim card and is not able to login in the Account to request eSim card if is possible so he can log in his Public Mobile Account and other accounts that require to enter the Code sent to the phone
I am trying to change my subscription to one better then the 39.00 20gb lte plan. Specifically the 5G 45.00 plan.But my only options I can choose from in the app or online is the even worse 3G ones. All of two of them. And when I try to do it from th...
Hi community! I tried to port my phone number over from my old provider, and it was accepted by Public, but denied by my previous provider, so now I am stuck because I cannot change my phone number without logging into my account, but I cannot finish...
Hello, I’m a new customer to public mobile. I switched from Rogers to public mobile with my iPhone 12 mini which I financed through Rogers. I live in a big metropolitan area that has 5g service but my phone is only connecting to LTE. I have an e-sim ...
1. When I’m trying to call someone I hear “7B1 your phone is not activated on a network”, but I can get calls and answer them, how can I fix that? P. s. I got this issue after I changed my plan
@CsSAgentHello. I signed up on September 24, including a new sim card in the mail that i did not receive until almostmidle of October, and got charged that day (sep.24). I literally activated and ported my phone number on October 18th, before 3pm, an...
Hello. I switched Public Mobile to another provider, but Public Mobile continue to charge me monthly. What to do?
I'm trying to add an eSIM using the QR code but it gives the error "Unable to Activate eSIM"
I lost my phone and i want to suspend my account. In order to suspend my account i have log into to my account. But i can't log into my account as i have 2FA enabled so the confirmation code is sent to the phone which i just lost. How do i log in no...
I downloaded the app after purchasing a plan and made it to the step where I selected a phone number but after clicking on a number, it took me to step 6 of 6 noting that subscription not activated and prompting me to contact service. Can someone ass...
i just orderd a new Sim in September 12 and i piad 12.95 with my card, but unfortunately i didn’t receive any simcart till now.how can i contact?
I’ve tried turning my phone off and on; I’ve no SIM card to make sure it was clean, checked to make sure the phone was not lost or stollen, checked the port compartment, checked the manual settings. Help please!!!
Hi . I bought a new iPhone, activated it and went to put the old SIM card into it. I got the message" this phone number is no longer active" when I put the SIM card in. So I have put the SIM card back in my old phone for now. I want to port my phone ...
I have been trying to change my payment method for over a week and I just keep getting this
Hi,Someone in my family tried to log into their public mobile account today and was asked to set up an EverSafe account. They got part of the way through the process, including changing their email address when prompted, but backed out before the pro...
Just switched to Public today from another carrier and successfully activated on an iPhone XR with eSIM. My subscription gives me 30GB at 5G speed up to 250mbps. However, I'm getting extremely slow LTE speeds, even slower than 3G (see images below).I...
Hi there I just joined PM with an Esim and received an QR code for setting up my e-sim card . Unfortunately it wouldn’t work asking me to contact customer service. thanks
What is the steps and procedures to move from eSIM to physical SIM ?
Caught in a loop, can't activate and can't login with new account for support. Just getting blank page in the app when attempting to login for first time. Same problem on the website.
Hi.I had an account for a while that I think I cancelled about 1.5 to 2 years ago. I am ready to come back. I went to sign in yesterday while at work and I can't remember if I tried to log in using my same email address from last time or if I tried ...
When posting to the community why in the heck is it saying something about hook ups not permitted and so I can't post ???
I am going out of the country, and will not have access to my SIM card and public mobile number. However, I’d like to be able to access my account while out of country. When I sign in on a new device it sends a “confirmation code” to my cell phone. ...
I have the phone for my kid and pay the basic subscription cost. But when he runs out of data he ca just get more since i have autopay enabled. Anyway around this.
Hello, I recently changed my cell phone from a Samsung A52 to a Samsung A13. On my old A52 I used to receive texts from iPhones. With the A13 I can send texts with no issues to all users but I do not receive texts from iPhone users. I'm using the ...
When will the payment vouchers actually be able to be processed? I have been entering then since before labor day and still I get the same reply of sorry unable to process at this time, please try again later.
Hello all, reaching out last several months my data keeps getting used up while my phone is not in use late at night. Does anybody know why?
Hello,I am PM user since Aug last year, I got a Xiaomi 13 Ultra that I brought with me from Europe, it is Volte compatible but not sold in Canada and NA, I also discovered it is compatible with PM, as I tried a SIM which has been activated two months...
I tried changing my payment method and it won’t work. This shows up. I have tried re entering and there’s definitely enough money in the account to pay it
Hi Can anyone help me track a new SIM card order online, It has been about 2 weeks, I haven't received any update about that thanks
If I switch to a U.S./can plan Oct24 before my present subscription ends (a 90 day plan due to end Dec. 13 ) will my remaining funds go towards the new plan or will I loose that money
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