Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I was told that the reason my service degraded when I swapped from the 3 G network to the 5 G or LTE was that my phone was not supported by the Public network. I have a Samsung Galaxy A32 5G. I need to know what phones are supported. Does anyone know...
I have a couple of new (never activated) physical SIM cards that are of no use to me. How would I go about selling/giving these away so that I don't have to throw them away?
Need Help!I recently updated my plan to the $40/15GB earlier in the spring. It just renewed on Aug 26th and it says that I've used up my 15GB. When I check my usage from August 26 ownwards and add up my data usage it comes out to 1500MB = 1.5GB. ...
I lost my phone and i know it wont be any good as it fell in the pond and nowhere to be foundi need to speak with a representative but i am using my husbands phone bc i cant get a code on my phone since i dont have it
I bought 3G - 1Gb plan at $30 a long time ago, now it's only $25. How do I get the new price without loosing my rewards in money (the old Rewards rule).Thanks
I tried to port out from Freedom Mobile, but the portion process didn't work, and it has almost been 12 hours. Any help would be appreciated.
Why am I only receiving calls from Telus subscribers? None of my family can call me.
Hi, my name is Jonathan, a $55 plan subscriber.First, is my community name: jkmatthie1 — it was supposed to be merged with jkmatthie — i cannot seem to login using my proper username and so had to add a 1 to my name, I am told by the automated system...
My son who is still a minor inadvertently switched to the new rewards program when he was told not to. Can this switch be reversed? Thanks
I just switched to public yesterday, it seems my number has been ported finally, had to buy another eSIM card to finally make it work . However when I go to call one of my contacts I get this message “last line no longer available. Do you want to cal...
I've been a customer of Public Mobile from day one. I had my public mobile account log in email address stored on my public mobile community account log in. If I forgot it from time to time, I would log into my community account to retrieve it but th...
Hello I have a new cell phone. And I want to transfer my esim to my new phone
Purchased add on by mistake does anyone knows if i can cancel the add on data whitin 24hr
Last month I set a new plan; $39 a month for 20Gb of 4G data to change upon my next payment date which is supposed to be September 4. I woke up today to check on it only to find a message that my services have been suspended and the only way to rene...
I tried setting up a new account today and seem to be stuck at the activation step.My EverSafe account seems to be set up fine, I went through the plan activation process and payment fine.After completed I got to the download app and finalize activat...
7B1 Your phone is not activated on the network" messages works outgoing not
Hi I don’t know whom to contact; I am having an issue with eSIM activation; by mistake I subscribed for eSIM which is not compatible with my phone; Later I activated it with my dad’s iPhone which is not my intention; I want to use my phone and bought...
Myself, my wife, and our two kids have Public Mobile accounts. All of us are unable to receive a call from a Bell landline, it just seems to be a busy signal the they are dialled. My Brother in Law who is on Koodo, and my Bell Mobility corporate phon...
When I try to log in to make a purchase, I get an error saying "Error processing your request". Yes, I have tried incognito mode and I have tried another device. Is it just a temporary issue which everyone else is experiencing or is it just me?
apparently, one (local) person has trouble calling me and sometimes finds it necessary to prepend a "1" as if it were a long distance callthey also told me they hard a voice indicating that it would be a long distance callwe have the same area code—w...
@CS_Agent my eSIM will not work
Hi , Two weeks ago I changed my network from Rogers to public mobile . From 1st day till now Its only out going call and sms . No Incoming call or sms . All calls are going to voice mail and I'm using eSim . My Physical Rogers sim is still in my phon...
I have been overcharged for a USA talk and text add on. How do I submit a request for a refund?
I just transferred over to public mobile. I have wifi, I can call but I don’t have data. When I turn off wifi nothing shows up not lte not 5g nothing.I have an iPhone 12.
I try to activate my account throught the app. I choose "I have a sim card" but I don't get the option to enter my card number. Instead I'm told my phone isn't e-sim compatible.
Hey EveryoneJust switched from Koodo to Public Mobile. Trying to get help from an agent via messages however no luck. eSIM fails to activate everytime and not sure. Had an eSIM with Koodo and had no issues. Have an iPhone 13 mini if that helps.Can a...
Long term PM subscriber here. Trying to help my Dad port over from PC Mobile to PM because he gets no cell signal from PC Mobile at his house and I get a good signal from Public there.We've been trying for a couple of weeks to sign him up with Public...
The system keeps telling me I've been locked out for attempting more than 5 log-ins incorrectly and come back and try again after 1 hour. That's not working! I've tried several times after much longer waiting periods and no luck getting in.I've been...
After accidentally buying two of the 3GB add-on, when I was just trying to browse the add-ons (and the "pay now" button is oh-so-conveniently there), I tried to ask for a refund. Standard "no refunds, we're a prepaid company", so that's fine, I'll pu...
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