@kinsei
Public Mobile is a pre-paid service so you have to pay before being able to use the service. So on Sept 24th you would have paid for your plan and the SIM card.
October 18th is the day you activated your plan so it makes sense to receive an invoice for your records as that was the day your plan actually started. However can you check your bank statements to see if both the 24th and the 18th were posted charges or if one of them is pending? It’s possible that the 24th was a pre-authorized charge that finally posted on the 18th during activation but you will have to confirm if both are confirmed charges or if any of them are pending and will fall off.
As for October 19th you see this charge because you switched plan’s mid-cycle. When you look at plan’s you have a choice of making the change immediately or make the change for your next renewal. Since you chose to make the change immediately you got charged immediately and lost existing service you already paid for without refund. You should have made the choice to make the change for your next plan renewal so you could have used the service you already paid for and then swapped to the better deal you wanted for the future.
As for the date the charge shows, keep in mind that PM is a Toronto based company so they operate on Eastern Time, so your 9:30pm-ish on the 18th when the plan change was made was already after midnight on the 19th EST.
If both of the charges for Sept 24th and the Oct 18th are posted and are not pending please reach out to customer service.
Please click this link below to message customer service:
