Group Texts Not Working Properly After Porting

[D_C7pher]

I joined PM last month and ported my number over from another carrier. Since then, any group texts I'm part of are being sent to my own number. They're being grouped in a separate conversation with my own number listed in the recipients and I'm receiving any messages that I send in the group chat.

The SIM manager and about phone section both show the temporary number I chose during porting. I can't seem to change it on either screen and a CS agent told me it would update after time.

I've reset my network settings and this issue has survived multiple restarts of my phone.

Samsung S22
SaskTel pSIM -> Public eSIM
Samsung Messages

[will13am]

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@D_C7pher wrote:

I did reset the network settings before, but it did not refresh with my new number.

I was using Samsung Messages with the old carrier. I prefer it over Google Messages if it's still possible to use it.

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@D_C7pher , check the RCS chat settings on the google messages app to confirm it is registered to the correct service and number.  If not, you can try uninstalling and reinstalling the google message app to reset the RCS settings.  

[D_C7pher]

I don't have an active physical SIM that I can use. I'm currently using an eSIM.

[hTideGnow]

hi @D_C7pher 

it is a device issue that the device refuse to update the phone number

you can try this.  Insert another sim card (active one) into our Samsung phone, see if the phone shows the other number. Then put your sim card back. With that, hopefully the other sim card flushed the Samsung device memory and allows your own PM sim card to update the phone number

[D_C7pher]

I submitted a ticket a couple weeks ago for my number not displaying properly and was told my phone would eventually update to the correct number.

[D_C7pher]

I did reset the network settings before, but it did not refresh with my new number.

I was using Samsung Messages with the old carrier. I prefer it over Google Messages if it's still possible to use it.

[eddieO]

@D_C7pher if you reach out to a support agent they should be able to fix this for you on their end. 

You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

[hTideGnow]

hi @D_C7pher 

try Reset network Settings and it should refresh with the new phone number

Also, do not use Samsung Message.  Install Google Message, it is better for SMS message and Group messages