Hello,
I rejoined Public Mobile last night and cancelled my Roger's account today. I moved from a physical SIM (Rogers) to an eSIM (Public) for the first time, but am unsure that is the issue. I suspect the issue is that my phone number may not have ported over completely.
I confirmed the porting request with Rogers and heard nothing from Public while having both my SIM and eSIM in. I eventually turned off my SIM and tested: I was able to make calls, access data, etc., so thought nothing of it. I later learned I was not able to send or receive texts. I also learned I cannot receive calls.
This morning, I turned my SIM back on and a deluge of texts came in. One was from Public re: confirming port request, but did nothing when I responded 1. I followed the hyperlink provided and was told that no request was in the system. I also checked and my phone number shows up on my eSIM, as well as my all my account info. But, I am pretty sure its not ported properly as calling myself from another phone provides a message said the number wasn't assigned.
Can someone help?
Other info, it is a Google Pixel 7. I have tried a factory reset to no avail.
