Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have tried since Monday to register my debit card as a method of payment, I have spoken with plenty of agents and nobody has been able to help me. I am so frustrated and have started asking myself if I have made the right decision by moving to PM.
I just paid to get a phone plan and free esim and after you took the money out it tells me it’s not compatible so now I can’t even have an esim???? It’s an iPhone 13.
Hello,I redeemed some points for extra data for 15 days. My regular plan that has 1 gb has been used up but I’m not able to use the data I redeemed with my points. What am I missing? Do you need to activate it?
I don't understand why the mention of 90 days if the price is the same every month??? Is it 20gigs/3 for the 90 days period???
can you help me to transfer from Fido to public mobile?is there any transferring fee or one time activation fee for public mobile?
If I get a 4G plan will it change in 90 days... Will the price remain the same, will the gigabites change after 90 days???
My wife doesn’t know what email she used for account. We tried everything. Can i d get it with providing phone number
How can i get hold of a customer support?
I made a Friend Referral in Alberta and she signed up while in Alberta using my Friend Referral Code. She has now been with Public Mobile for two months and reached out asking why she's being charged Manitoba Taxes when she lives and is using this ph...
Hello,My sim card suddenly stopped working and I am unable to login to my account as it requires an OTP. So just to login and raise a support ticket, I had to buy a new sim card. @CS_Agent Can you help me with getting a sim card for my old number I ...
I could not sign in because the system invited me to complete my profile, but I have a profile and a username, but now I am another user name...When I joined Public, I took the 3G plan with 1 G, and if I pre-authorised my monthly payment I was offere...
Hi I see now that we can port eSims to existing numbers. I currently have 3 phones and I would like to merge them and am hoping it might be possible now. Are there any Android phones in Canada that currently support multiple eSims? My two biz num...
'We're prepared to win you back with this special offer.'I got two Emails from Public Mobile to two of my emails today. One of the emails used to have an Account that has since closed, and the second Email was the same situation but it's currently Ac...
Today (Sep.8/2023) I changed/downgraded my subscription, effective immediate. But today is also the beginning of my billing cycle. My credit card was billed for the previous subscription ($50.85) and also billed for the new subscription ($44.07). Ho...
With all these recent sign on changes I wasn't able to sign into my old community account, I had to create a new account. Is that what is supposed to happen?
I moved recently and wanted to update my mailing address. I've tried to update it on several browsers but I keep getting a message below it saying "Invalid Address". The format is identical to my old address and I know I've typed it in correctly. Wha...
Hi All, I have an iphone 13. I know public doesn't offer a roaming plan for Europe so I researched on Airalo and am thinking of buying a Europe eSim. It looks pretty straight forward to add an eSim so no questions there. I usually just keep my ph...
Dear Public Mobile Community,I misunderstood the meaning of transfer number to public mobile.I used my public mobile app to transfer my wife’s phone number at Bell to public mobile.Then it was successful, but my old phone number was lost.So is it pos...
Hello,I recently switch to public mobile from fido (without changing the phone number), and ever since I do not receive text messages from the bank, the government, etc for confirmation code. I get texts from other people but not those. Does anyone k...
I have a plan that includes 4g, but the only options I have for "Voice & Data" in my Settings are "LTE" and "3G". It's been more than 48h since I activated my account and switched to LTE from 3G. How can I find out if my data is on 4G speed? Does LTE...
My phone shows "No service" .I have tried all the trouble shooting steps provided but to no avail.
I have complained multiple times about all this Eversafe and 2FA nonsense but today I ended up with a new issuexref original thread here: https://productioncommunity.publicmobile.ca/t5/Get-Support/2FA-Changes/td-p/997822 I logged into my existing acc...
I have been working for some weeks - on and off, but several full days - to rectify confusion about an account created in May but used by someone else in July. After several days in late August, I persuaded a C_S agent to deal with me - lots of authe...
I am trying to port a family members phone number; it was unsuccessful due to Rogers Port block. I have now had this port block removed but I am now not able to get back to the same page where I can try and port the number over again. There is no num...
Hi, I just requested to transfer my number from Public Mobile to Telus. I was going to go to my account now and cancel my Public Mobile account but it seems I can't access it. Do you know if my account gets automatically cancelled when I transfer my ...
my phone has not been ringing when I have an incoming call. It is going straight to voicemail
Hi there,I'll be leaving Canada from November 1 to February 4 2024, i won't use my phone during this period. I'm asking to stop your service and resume it after three months. You won't charge me for this period, correct? Pls response, thanks!
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