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No pro-rated subscription plan; broken payment activation

Brainfreze1
Great Neighbour / Super Voisin

Found myself in a pickle trying to change my subscription plan in order to capture the current BF deals.

I attempted to change my plan recently and selected "next billing cycle", but the system kept saying there was an error. Tried this a couple times even refreshing but I kept getting the same message. I decided to update my credit card info since maybe that was the cause but evidently that wasn't it. I then chose to change the plan immediately and lo and behold it went through; how nice.

I may have lost a month on my previous plan, but I wanted to share my recent experience with this transaction in case anyone may run into this scenario.

1 REPLY 1

hTideGnow
Mayor / Maire

hi @Brainfreze1 soimd like something you can ask support to help.  Explain what happened and they might be willing to provide refund

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

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