12-01-2024 03:53 AM
Found myself in a pickle trying to change my subscription plan in order to capture the current BF deals.
I attempted to change my plan recently and selected "next billing cycle", but the system kept saying there was an error. Tried this a couple times even refreshing but I kept getting the same message. I decided to update my credit card info since maybe that was the cause but evidently that wasn't it. I then chose to change the plan immediately and lo and behold it went through; how nice.
I may have lost a month on my previous plan, but I wanted to share my recent experience with this transaction in case anyone may run into this scenario.
12-01-2024 01:50 PM
hi @Brainfreze1 soimd like something you can ask support to help. Explain what happened and they might be willing to provide refund
please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
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https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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