No Data

[Moomba13]

I am a new subscriber to Public Mobile and am using an ESIM . My phone is working , but, I have no Data.

I am on the US-Mexico-Canada plan. Have tried to find answers using the chat line -but no success.

Has anyone else in Halifax area had a similar problem?  What Data Speed could we get in this area...3G, Lte or4G???

[will13am]

@Moomba13 , to troubleshoot the data issue, please check that mobile data is enabled and that any usage limits if set have not been triggered.  Finally check the APN settings.

https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone

[Dunkman]

@Moomba13 

Might want to try a simple reboot of your phone.  If that does not work, a network reset of phone might also help (note: this will erase any saved Wifi passwords).

Which model phone do you have?  Sometimes you will need to adjust your APN settings for data to work properly.