LD minutes not showing

[Lauron]

Hi guys, new convert to PM on the $35 US/MEX plan with 500 LD minutes through a FB link but three days later minutes are still not showing in my subscription.  My husband signed up using the same link and was able to use a 50% off code but I wasn’t not.  Been trying to talk with an agent since Friday, no luck chatbot is useless so I opened a ticket yesterday morning but no response, any ideas on my next steps?  Laura 

[Dunkman]

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@Lauron wrote:

Hi guys, new convert to PM on the $35 US/MEX plan with 500 LD minutes through a FB link but three days later minutes are still not showing in my subscription.  My husband signed up using the same link and was able to use a 50% off code but I wasn’t not.  Been trying to talk with an agent since Friday, no luck chatbot is useless so I opened a ticket yesterday morning but no response, any ideas on my next steps?  Laura 

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@Lauron 

Looks like customer service agents are busy with increase volume of tickets/messages.  Unfortunately, just need to be patient.  It can take up to 48 hours for CSA to responds.  If more than 48 hours, then I will resend the ticket. 

Did you activate your plan at the same time as your husband?  There were a couple of codes floating around for 50% off and long distance add on, but I did notice that PM did "inactivate" those codes are various times in the last few days.  Some customers were able to use the code, while others were out of luck. 

[will13am]

@Lauron , support response time can vary based on their workload.  I think on weekends the complement might a little thinner than weekdays.  If you have successfully initiated a support ticket, they will get back to you.  Please be patient.

[slusagm]

for the LD, PM is known to have missing plan details 

Luckily PM is prepaid, so you can test calling the countries that are supposed to be included and if calls go through, then it means included

or you can also ask PM to confirm.  (use this to open ticket for the 50% code problem)

Just open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen       

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437