Activation Unsuccessful Help

[Charbar81]

Tried to complete a new activation. Got an error message inactivation unsuccessful and to contact support. 

Here I am trying to find a way to contact support.... Chatbot useless.

[Charbar81]

Unfortunately only my old SIM is there.

[fixin1]

@Charbar81 - There is the Public Mobile Welcome email that includes the eSIM QR code, try to scan it, the email looks like this:

And as the others said, there is no live chat at Public Mobile, so you will have to send them a message, they are open so they may take your reply today, but probably tomorrow.

[Dunkman]

@Charbar81 

Unfortunately, there is no live person for PM customer service.  

If this link does not work:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Then you can go to your messaging section:

Send a message:

Use CS_Agent  in the Sent to line.

[Charbar81]

*live person

[Charbar81]

I tried through the app and it told me activation unsuccessful. Sending a private message sends me back to this community chat....I need to talk to a love person please

[Dunkman]

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@Charbar81 wrote:

Attempted to activate esim and also got charged but message said it was unsuccessful...

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@Charbar81 

Then I will send a private message directly to CS_Agent:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

It will take 1-2 hours for response time.  Check your private message inbox for response. 

[eddieO]

@Charbar81 try going into your phone's cellular setting to see that the Public Mobile eSIM is there and set as primary. If you see any other eSIM there either disable them or delete them

[eddieO]

@Charbar81 to add to what's been shared, did you try completing the activation process with the Public Mobile app? This is an important step that is often confused or missed. 

If you've tried the suggestions and are still stuck you will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

[Charbar81]

Attempted to activate esim and also got charged but message said it was unsuccessful...

[Dunkman]

@Charbar81 

First check if you were charged for your activation.  Did you activate a physical SIM card?  eSim?