@CYNTHIA9 You can send support a private message using this link
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
It may take an hour or two to get a response, maybe longer since they are busy with Black Friday items. If you explain your problem here (without any personal info since it's not private) someone in the community may be able to advise.
