Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have a Canada-U.S. plan. If I am in the US and someone from Canada phones me would they pay long distance charges?
Hello!My wife and I both have the same plan with Public which allows us to use our data in both the Canada and the US. We recently travelled over the border for the first time since signing up with Public. I have an Android phone and I had no issues ...
cannot port because Virgin has only 9 digit account numbers
How come I can’t turn 5G on in my iPhone settings? The plan states that it has 5G speeds but I can only use LTE. Whereas my Telus 5G plan gave me an option to turn on 5G.Thank you
I saw this on a Facebook ad, new clients can get 50% off for the first 3 months for plans $30 and above. Promo code RTGTPSMC.
It seems like Public Mobile/Telus has quietly expandeVoLTE, Otherd the VoLTE whitelist. When VoLTE was rolled out in early 2023, my Umidigi A13 pro had VoLTE functionality. It disappeared a few months later. I have been trying periodically to see ...
I have moved and want to change my area code on my punlic mobile account. How can I replace my mobile number with a new number
Hi, I'm a new PM user who came from Telus. I activated on a temporary number and then ported-in my desired number from my old Telus account. The issue I’m having is that now, when signing in to PM, the 2 factor authentication code goes to the tempora...
I do not want voicemail. I want it deactivated from my account.
I paid for the us roaming and data for 15 days and as soon as I turned on roaming I get nothing, why?
Hi, I have had a valid credit card on file with public mobile and they have always billed me without any issues and I have been with them for years.Then this month on October on the 10th, something strange happened.When they went to bill me for anoth...
I just ported my mother's freedom number to public mobile. Received the sms to iniate the porting and received email from freedom that plan is deactivated yesterday and as of this morning number is not yet working. Please help
How can I get new SIM cards for my family and still keep the same phone numbers?
If there is a 3GB/month plan, shouldn't the 90 day version be 9GB , not 6GB? Or am i misunderstanding it?
Does public mobile accept gift card matercard?
Can internet service telephone be added
My wife and I have been with Public Mobile for about 5 years. For past week, both of us are having problems with receiving a phone call. On some occasions we get one ring only and at other times it goes directly to voicemail. On many occasions we do...
Hi, Dear sir,I have signed-up Public mobile for a few months and I hope to part-in my previous post paid phone number with Fido as my contract with Fido is expiring.My question is: can I still port-in a number after a few months after signup. If so, ...
I initiated a new plan and requested number transfer. I validated through app but still see no active account with Public mobile. I can't receive messages from my old provider or getting connecting to the new account. Any ideas or pointers that would...
I haven't selected a new phone number yet, the bill was paid with my credit card. I'm Porting my number from Virgin to Public.
Hi,I got my SIM-card today and I'm getting a new phone number as well. Towards the end of the activation process of PM I'm told to enter a 6-digit number that they will send me on SMS. However the 6-digits never shows up because my new number isn't a...
Cannot get messages to log into my account
Been traveling and Forgot to pay my account and won't let me log in to pay and can't reach customer service via direct message. Don't want to lose my phone number. How to get my Phone number back.
Hello , my monthly plan being hold for now , it is ended yesterday due to my credit info need to be updated. now I can't pay for it , and the system do not allow me to update my credit card information. please advise how should I do in order to updat...
Is that going to be difficult to do and use a referral code at the same time? Or should my friend just sign up for a new subscription while porting their phone number from Virgin to Public to make things easier?
How do I resubmit my IMEI number to port my number?
I use public mobile as a backup device and forgot to change credit card details. missed payment, plan expired and trying to get it back including my old phone numberi could not use the old sim as it was deactivated so ordered a new plan with esim at ...
