[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Subscription Plan
Would like the $29 Canada -US-Mexico plan but it won’t with four existing customers. Is there a way we can get this plan?
Price match new plans?
I have been a happy public mobile customer for years, but some of the other deals out make it hard to not want to save some money and switch.Is there any way to get a price match or plan match or is it just time to switch over?I don't seem to be able...
Resolved! CA-US-MEX $45 75GB 2000 LD BF deal
Quick question: does the LD include Singapore? The fine print is a bit confusing as it says LD includes a lot more countries than the original stated.
Accessing Can US Mex $35 Black Friday Plan as existing customer
Hoping to access the Can US Mex Black friday. As I pay $39 per month for Can US plan with 60GB data (more than I use), which is more expensive than the new plan, when I hit change subscription that was not on offer. When my husband also on public loo...
Forgot about referral code
Is there a way to add the referral code I received before activating my subscription?
Community
How do I change my community ID?
Locked out account
I tried to do everything to unlock my account, but I can't please help
Phone network not working for over a week - still no resolution
Since Sunday of last week my network coverage has been extremely spotty. Most of the day and night I am unable to make or receive calls and text messages. When I attempt to make a call or send a message I receive a notification that I am "not registe...
New PM account activated yet the phone not working
Just transferred over to PM from Koodo. Completed everything and I was advised that my accouont and service is now activated. However, my phone number does not work. I cannot log into the account either as I cannot receive the code through text.
Resolved! Re: Can’t recive calls or texts
I am having same problem. yesterday, I switch from Fido to PM. I received the SMS from Fido to port number and I have said YES. I just found out today that I am not been able to receive any call or text.
Resolved! changing the network in the US
I've been to the US a few times this year and I wasn't too worried about using my phone, but it didn't work even though I have a Canada/US plan. I looked into it when I got back the most recent time and it says we need to go into the network settings...
Verizon
I have Canadian Moto g LTE, not 4 or 5g. When I select Verizon in US it connects but I cannot call out or receive phone calls or text messages. It seems I call only call or text with T-Mobile and that has weakest signal were I am in US. Had anyone ...
Resolved! Porting problems
I ran into trouble during porting my number to PM from Lucky mobile:During the process the PM app gave instructions “not to minimize or log out of the app”. Therefore the PM app installed the PM eSIM before I could confirm the transfer by responding ...
Phone not compatible _ partly signed up!!!
I have gone through the sign up, but the password would not work. The PW was changed and still did not work. Checked the IMEI number and found the phone is not compatible. At this point I would like to halt the process and make sure I"m not charge...
Customer support
I have been paying monthly payments but unable to access my public mobile phone number. Also unable to contact someone for help wit this.
Just transferred to PM - my speed is terrible anything to be done?
Just transferred today, I rebooted my phone several times. Speed is only a few mbps was getting very fast speed previously with videotron(I’m in Barrhaven). Does it take time to fully sync, what do I do if speed doesn’t increase, is there tech suppor...
Effective date of transferring number
Hi all,I am going to transfer my number from VirginPlus.The last day of the current bill will be 27 Oct, should I activate the PM SIM card today or tomorrow?Thanks!!
Resolved! Services on Hold after subscription renewal onto a new plan
Switched to the $29 10GB Data within Canada, the US and Mexico plan, to take effect on my subscription renewal date (Nov 25).Received an email that my Services are on Hold.I was already charged on my credit card for this coming month. If I click thr...
Public Subscription CAN NOT BE DOWNGRADED????
I’ve been told that once you subscribe you can’t downgrade your subscription only upgrade. Has anyone else run into this?Im on a 40$ 75GB Canada-US plan.I don’t use the 75GB and wanted to downgrade to the 50GB Canada-US-Mexico plan for 35$. Public is...
Transferring only one phone to PM
Hello. I have both my phone and my wife's phone on another provider. I want to move just my phone to PM. On the Transfer Number page where you have to approve the transfer, it has you agreeing to port the number AND cancel your account with the ol...
Port Status - Contact Public?
Hi there,I replied "YES" to the porting text when transferring from Virgin to Public. I called the porting line to make sure it went through as I think I had responded from the wrong SIM, but they said everything was okay on their end. They said to c...
Resolved! Credit card expired
Hello friends,My credit card expired and I forgot to update the new one, and just received a text saying my plan did not renew. I updated my new card immediately but my plan does not seem to be reactivated as I cannot make phone calls. The account ...
Resolved! Port from Cityfone to Public Mobile is stuck - need assistance
Hello,My PORT is not working and I need to change the IMEI number. I spoke to Cityfone and they said we need to use my account number to make the PORT work.Can you assist please.
changed method of auto payment
changed method of auto payment, now can't make calls or textsmy acct doesn't show inactive or anything due, so why is my plan cancelled or not working as of this morning?
Resolved! Downsize my plan
Right now I have a plan of 60G @$35 , I want to downsize to 6G @$23, it doesn't work why?
How to cancel the service and port out the number.
Hello, I've recently got PM connection and now they've a Black Friday deal (which will suit better for me), however, when I logged in to my account, I couldn't find this deal is available to me. I'm referring to $29 for 10GB (5GB, US/Canada/Mexico) p...
Address
Trying to purchase my son a plan but website won’t recognize my address
Resolved! Roaming in China, Hong Kong
PM doesn't seem to have roaming plans other than N America. What happens when travelling in HK, but suddenly need to receive secure txt message on my registered Canadian number? Roaming using what companies? An
