[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
"Line is not Active" Message. Please help
Hello,I was trying to make a phone call this morning but I got an automated message stating that my line is not active. I have a feeling it was because Public was trying to charge my credit card but it got declined (as I had to get a new one after re...
US/MEX/CANADA plan
under this plan, my phone would work in MEX/US without incurring a roaming fee ?
No Roaming Please
Hello PM Community,I'm a new PM customer who had roaming issues with my past provider (arguing this on over half my bills and price is why I moved here). I am often on Lake Erie or sometimes by Niagara Falls and caught US cell towers. Just because I ...
International talk
International calls to Korea are not available
Plan questions
So thankfully I received the SIM in a timely manner. i am a bit confused regarding my plan. I bought this plan due to some long distance minutes included in it to 7 countries. My includes Long Distance minutes are not showing up in subscription detai...
Reactivated my plan after one year
Reactivated my line with a new plan but was assigned a new cell 437-xxx-xxxx. My old number 416-xxx-xxxx was assigned to my account from Telus. How do I get the old 416-xxx-xxxx back ?
Switching to public mobile from Mexico
Hi! I switched to public mobile a few months ago. I just got the offer for unlimited text and minutes in Canada us and Mexico. My family spends a lot of time In mexico so this is great. My question is my mother in law is not with public and doesn’t u...
Resolved! Transferring Number
I transferred my number from Bell to public mobile and I received the authorization message as well and replied YES to it then changed my old SIM to public mobile SIM. However, my number has not been transferred yet and it's been more than 5 hours. I...
App texts code to wrong number
The app texts the verification code to a number that is not mine. How can i get it uodatedto the correct number (my actual telus cell phone number)?
Esim activation
Hello, I am on a vacation in the country of Jordan. I lost my public mobile physical sim card. I went ahead and bought the esim through the app and everything went well and its now in “Activating” state. But I remembered that Jordan is one of the cou...
Resolved! Having some issues porting a number from Fido
Hello,I ported two lines from Fido this evening. Both physical sims to esims. The Samsung device ported seamlessly, but now I’m having issues with the iPhone.I received a welcome message to restart the device and loss my Fido service. After rebooting...
Amazon 50% 3months offer not applied
I have a new account that I opened with the Amazon 50% off for three months. My account does not reflect that offer. I am being charged the full amount. I have an email confirmation of my order that includes the Amazon offer. How can I have my bill r...
PAYMENT
I Have tried umpteen times to log in my account to change my credit card expiry date which is due tomorrow the 27th of Nov. HELP
Resolved! plan benefits
I'm looking at the plan for new subscribers: $29 a mo. for 10GB of data. My English is not very good, so I am having difficulty understanding what the plan includes. I reside in Canada. Does that include unlimited data: first 10GB at 5G speed and lo...
Cannot access account
Hello, i cannot access my account due to the 2 step verification code going to the wrong phone number. How do i fix this?
REWARD
Hi there , My friend referred me to Public mobile one week ago, but she hasn't received any notifications. I don't know what should I do. Thank you.
Out of country for 5 months
We will be in Mexico for 5 months. Is there a way to suspend your account and pick up where you left off when you get back to Canada? We will be using a Mexican SIM card while in Mexico as Public Mobile doesn't work in Mexico.Can anyone recommend a g...
4g plan
I’m on a 4g plan. Should my IPhone 13 be set to 5g or lte? Thanks
Switching from iPhone to Android
I have an eSIM subscription - switched from iPhone to Android. I’m not sure what to do in order to get my number working on the Android.
Black Friday Pricing
Until what day are the black friday pricing available? The offer says "limited time" but I was wondering if it was publicized somewhere.
Referral reward
I was referred by someone. I joined by that link. I was suppose to receive 10 dollar reward. The reward is not reflecting on my account. How can i redeem my reward?
Resolved! Locked out of account
HII've lost my phone and an trying to activate a new one but can't remember my Public Mobile password. I'm also locked out of my e-mail for inputting an old password and the verification to reset both passwords is just getting sent to the lost phone ...
Subscription could nit activate
Subscription wint active say get support
Subscription Plan
Would like the $29 Canada -US-Mexico plan but it won’t with four existing customers. Is there a way we can get this plan?
Price match new plans?
I have been a happy public mobile customer for years, but some of the other deals out make it hard to not want to save some money and switch.Is there any way to get a price match or plan match or is it just time to switch over?I don't seem to be able...
Resolved! CA-US-MEX $45 75GB 2000 LD BF deal
Quick question: does the LD include Singapore? The fine print is a bit confusing as it says LD includes a lot more countries than the original stated.
Accessing Can US Mex $35 Black Friday Plan as existing customer
Hoping to access the Can US Mex Black friday. As I pay $39 per month for Can US plan with 60GB data (more than I use), which is more expensive than the new plan, when I hit change subscription that was not on offer. When my husband also on public loo...
Forgot about referral code
Is there a way to add the referral code I received before activating my subscription?
Community
How do I change my community ID?
