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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Add funds

There is no add funds with registered card option ANYWHERE!!! How can I add funds early to my account!?!?!

I need help with payment

I tried a few different ways to make a payment and it will not go threw. My bank says its approved but its only going threw at zero dollars. Please help

Sim card

I have a new phone with no SIM card and can’t call out

Data listed in app does not match usage

The data shown as used in my app is nowhere near what is showing up in my usage history. Is there an issue with the app? It's nice to be able to monitor usage.

Resolved! Limited time international plan

Looking into options to use my phone when I travel to Florida this December. Just seen there is a limited time international plan with 50gb and unlimited msg in Canada and the US. Would I just be able to switch over to this to avoid roaming charges.?...

activating sim card

I have bought a physical sim card and installed it but cannot activate it. Help

Calling from Canada to USA

I recently purchased a $35 plan which includes 100 minutes of calling from Canada to the USA. When I try to call California and Florida I get a message telling me that I am out of minutes and I need to buy more. My account shows zero minutes used. An...

Galaxy A54 5G phone users

Hey Folks, I'm a new subscriber to Public Mobile. Anyone out there using a Galaxy A54 5G phone? Do I order a SIM card or is the phone eSIM compatable?

Resolved! How to earn points on the community boards?

Hello, I see that there is an option to earn points on the community boards and that one of the redeemable prizes is a $15 credit on your bill for 15 points. If you can earn 20 points on the community like advertised, I can reduce my bill payment eac...

Service

I order a sim card but no have sim about 20 days

Resolved! No option to pay

I ordered a sim card and plan. I have been using it since a month now. I used all data and want to buy the same plan for the next month. The app doesn't give me the option. Please fix it asap

Locked out of account

My account seems to be permanently locked. Every time I try to reset the password, I never receive a link and it says I'm locked out for 1 hour due to the fact that I've exceeded the number of attempts, except the hour never ends. I need some assista...

Help with subscriptions

accidentally changed my subscription to something that doesn’t have USA 5G coverage Id like to change back. This was a mistake. Can you please help me

Resolved! Can't pay for the plan.

Hello, My plan expired today and I do not see an option to pay for it. I even turned on the subscription and it still did not pay for the plan. Can you check for the problem? Thanks!

Outgoing Calls

Off and On, and today it is constant since wednesday when i try making a call it says I am out of minutes...but I pay a monthly fee for unlimited, this is the first time this has happen since I been with Public Mobile, can you fix this problem?

Still Charging ME

I ported my number to Koodo 4 months ago but they are still taking my Public payment STILL out of my bank account but the number had been transferred to Koodo

Re: Port request

I am having the same issue today - Sept 27 2024 - Public Mobile Timed out before I received confirmation from Rogers and now I have an indicator that says SOS only and Searching - any help would be appreciated

roaming to the US

Can I buy a two month package??

payment made no service provided

Resolved! No Service

I had my service cut off cause of stolen visa card. Paid up in full with New visa card but still no service.

Service not working

My phone is not working xxx-xxx-xxxx

Incorrect ESN/MEID

I did my two factor authentication and I received a message from public mobile saying that I placed the incorrect ESN/MEID and that they would contact me. I have yet to receive anything.

Am I in the right place to earn PM points?

I’ve been trying to figure out how to make Public Mobile points to help with my bill. I canceled with Fido because they are a shady company lied to me about a late fee being waived and their prices are just ridiculous. Been with them for years and I’...

How can I contact a representent

Subscriptions

I have just found out that my existing phone number will not be accepted at public mobile. The message actually says the number is "invalid". I have paid $49.72 for one month, a SIM card and taxes. How do I get a refund?

Voicemail Issues

Hi! I just realized that since I've switched to Public, I haven't been getting any voicemails. I don't get many actual phone calls, so I’ve not needed to think about it. My husband called and left a message, but when I click “Carrier Voicemail” in t...

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