Not receiving texts

[Eddasock]

Having the same issue.. what was the solution ?

[Eddasock]

Thanks, I've submitted a ticket.  We'll see how that goes.

[hTideGnow]

HI @Eddasock 

did you try Reset Network Settings as suggested earlier?

or if that does not work, work with another support team and ask them to refresh your account.  

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Eddasock]

The support team says it's not a porting problem and can't help me

[hTideGnow]

hi @Eddasock 

did you just not receive text or not receive calls as well?

if you are not receiving calls too, then it is a porting problem. I will send you porting support team's phone number and you can ask them for status update, check your Community inbox for the phone number

if you just not receiving text, then try Reset Network Settings, or try to clear cache for message app