Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hey guys : ) I have a few questions in mind, which is making me curious Firstly, can I do long recharges or keep paying for the SIM plan till I am outside of Canada, for a prolonged period of time, lets say, 6 months to a year? I wanted to keep the n...
I am having difficulty completing the activation process. I have decided not to move forward with Public Mobile. I want to get a refund. I have already been charged to my credit card. I would appreciate your help. I have not used the services at all ...
Last month there was a promotion of $30 plan for US/Canada 30gb during thanks giving. Since my momthly cycle just started at that time, I chose change at renewal option. However today I just found my plan is actually 15gb 4g Canada. Worse than my ori...
I signed up for a plan today. I have Public mobile physical sim and tried to activate from the Public Mobile App. I gave my Koodo a/c number and phone number to port from but the porting failed in the last activation step. Please help.
Hi, I got a number a while and I put it on my old phone but then I sold that phone and I got to cancel the number and now got charged on the number but I don’t even have access to it. Can you please email me or call me on my new number please? I need...
yesterday i bought a pin from superstore as i have done monthly for two years. so i know how to navigate the menus and enter pin by phone @ 611. said pin invalid checked and triple checked. got refund and new code same thing. got refund. superstore i...
Do you get credit if you port out in the middle of your billing cycle?
Hi thereI just bought a Samsung S24 FEI have physical sim for one phone number and I use an esim for my business phone numberBoth are with public mobile.The phone number with the physical sim works perfectly. It is just voice/text with no data.When ...
Hi I have a Samsung S20 Fe is is phone compatible on public mobile for 5G
Hi my friend lost his phone and he doesn't have access to his online account how he can stop his number
I was told to contact the port team through the virtual assistant, it doesn't give me contact information or a way to access the team. So, how do I accomplish this without feeling like I'm walking around in a revolving door?
please help, I had a very old email address connected to my account. The entire server and platform is gone. I can't get into my account as I have not email address anymore. I have been locked out a few times and I can't access the email address to c...
HiFor the last few days in my Google feed I've received promotions from PM advertising a $23.00 per month International 4G plan. Nowhere in the promotion does it state that these offers are for new subscribers only. However, when I log in and select ...
I am currently on a 50gb plan and would like to change to a 6gb plan. When signed in to my account the 6gb plan is not listed as an option to change to that plan. is there a way to change from my current 50gb plan to the 6gb plan? If so, how do I d...
HiI had a Community account and user name. Now it asks for my PM log in complete with email address. It then asks me to complete my profile by choosing a user name, but obviously it won't let me use my existing name as 'it is already in use'.I create...
Never received an esim card in activation email. I need one to get my new samsung working. Help pls
I am having network trouble and want to try a new SIM. Can i get new SIM sent to me?
Just signed up.Not receiving any texts, but emails and phone calls work. When I go to the app, it says I have to create my eversafe ID and it has texted me a one-time password. But I'm not receiving texts. The help information says I can choose the o...
I missed my payment today, I want to do recharge can anyone help here?
My son was logged out of his app and cannot remember the email/password to get back in - he needs to pay for service. Tried using forgot email but when entering phone number it say LOGIN failed. Please advise how to fix this.
I will be going to Europe in April. Is there a plan or add-on that will cover me in Europe.If not any suggestions.
Hi I can't get into my account anymore, it's like PM sees my account as a new account that needs to be created with a new sim card. Customer service please get in touch with me thanks.
"Why is it that other Public Mobile users can choose a Black Friday deal that offers a $29 per month 5G plan with 10GB of data in the US, Canada, and Mexico, but I don't see this option available to me?"
I had two lines with Telus. Created two accounts on Public mobile. Ported over the secondary line to PM first. Success. The number / Sim went "off" in the sim settings on iOS. Then I ported over my primary Telus number successfully to Public mobile. ...
The payment for my subscription just passed I want to change it today without 2 payments passing and I don't want wait 30 days
It seems that my post has been deleted, so I’m posting it again. If I violated any rules, please let me know.I’m trying to use data communication by inserting a PM SIM card into the KuWfi LTE router (CPE812), but it seems I’m unable to configure the ...
Hi,I was wondering if anyone knows if there are any public mobile plans that work in Japan? Thanks
Hi Everyone I would like to know if there is anyway to retreve your call log or history from a stolen phone? I have some very important numbers in there that I can not find from anywhere else.Thanking you allIn advance ;xxxxxxxxxxxxxxxxxxxxxxxxxx@xxx...
