Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I'm still trying to move my old koodo prepaid number over to public mobile but I have not heard from customer service team members. What is the hold up? I have 5 tickets open..
Hello, I may have to go to France urgently due to a family emergency, however I am in the process of applying to a number of jobs and have indicated my Public Mobile phone number in my applications.... and I have the suspicion it does not work outsid...
My husbands esim quit working, and can't long into his account without the verification code sent through text. What can we do to get it working again? He's tried everything in the faq
Good Afternoon,
I have PoA for my daughter's account. Phone number ********. The phone has been destroyed so I need to do an Esim reassignment to another phone
I started my subscription with public mobile last week and transferred my number over from Koodo. I can text and call and my wifi is working but I cannot use my mobile data when not on wifi. How do i fix this? I have 3GB data on my plan.
Hey @CS_Agent so just switched plans a week or two agoPicked a 34 dollar plan it showed up as it while I was checking out but when it went through for some reason it gave me the wrong plan a 57 dollar one instead So thought fine I'd go with that for ...
Am thinking of moving to another carrier, as non of my recent support tickets have been answered. I have not had any response to my request for a QR code, despite repeated requests. Customer service is appalling at public mobile
HelloI live in rural PEI and this past year has been fraught with dropped calls. I've had a call dropped three times, only to call back and have it drop again. Its very frustrating and has me considering returning to a land line. Suggestion?Paul
My account said i didnt pay but I had $39 in my account so I tried to pay it with that and then it charged my debit card again. Please cancel the second charge.Also Why is this how you contact support!?
Hi,I opened a ticket with the chatbot for this some days ago, but have not received any reply or heard back from anyone. Trying my luck via the community now.When calling a German number (starting with +49) I hear a "5b1 not equipped for incoming ser...
Hi, I submitted a ticket to reactivate my eSIM after resetting my iPhone. I submitted a ticket, but I have received no response. Can you please help with this?
I activated my subscription plan yesterday and I called the porting line and they said everything is active and I did a reboot and everything but the data doesn't work. I got the 60gb plan but when I turn wifi off myphone in my house it won't start u...
As per the subject, I can't get past the log-in and get a "Step 6:6 subscription not activated message." edited by computergeek541: changed category label as this discussion isn't related to Community
I left Canada in August and tried to log in to my account to cancel my subscription. I would put in the code sent to my email, but since I do not have the cell reception, I cannot get the code to my text messages, and cannot get to the menu to cancel...
I have one account with two phone numbers. It was set like that by Public Mobile many years ago. The second phone number is called alternet phone number. I need to separate this account into two independent from each other accfounts. How can I do it?...
I have set up my account in the app, picked my plan and received my Sim card. When I try to log into my account using verification code, I get sent back to log in. Anyone have a solution to this? Am trying to transfer number and complete setup.
