Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi I lost my phone, and my email address has MFA is connected to my phone. This means I can't get the eversafe code to either my phone or my email. I opened this account just to ask the question on how to fix this. I sent a private message but have ...
I tried everything. Restart my phone, reset my network, choose PM as my network.. nothing works. CS support said they sent in a ticket to technical team but I didn't get any response...I can't even port my number out if I want to cause I have no si...
Hi I was able to reactivate my account after I set up a other account with different email. I have a charge pending for 2nd account that I want cancelled can you do that ASAP?
I checked my IMEI on the Public Mobile site and it came back as not compatible. The support supports volte. How can I know if its working properly? NOT COMPATIBLEYour device is not compatible with our network, or we were unable to find a match in our...
The public mobile people don’t want this to get out . But if you purchase a SIM card on Amazon good luck. Another person already has my number I paid 2 months for. And public mobile says that isn’t possible and there’s nothing they can do. Even thoug...
Hello, Public Mobile Community. Can you please explain, how do I use my Toronto 416 number in Europe? Is there a special SIM card that will allow me to keep my number? My phone is an iPhone SE, and has no SIM restrictions, except that it can only acc...
One of our phones was lost and a replacement phone purchased. How do I get the new phone on the existing account. It’s a new sim, new phone and we’re having trouble getting the phone activated.Your help is appreciated!
My husband is a subscriber. I want the same plan as his, but it shows up $10 / mo more than he pays. Also I need the SIM card before we move, but I won't need to activate for a few months, but I can't order a sim without choosing a plan.Lastly, the A...
Anybody managed to make this work on PM? It would require their default SIM Pin2 to set it up - if they have one. There are only 3 tries before the feature is locked out, so very limited guessing
Hi Public Mobile Support,I would like some guidance on transferring my eSIM between devices. Could you please explain the process for moving an eSIM from an iPhone to an Android phone, and also from an Android phone back to an iPhone?Please also let ...
duplicate thread
How do I unlock my Huawei P20 phone so that I can put in a new SIM card while in France next month?
I upgraded from the 80 to the 100 gb plan. It charged me for a full month but only gave me 20gb of data for the next month. Apparently I need you ask a moderator to reset my data usage. How do I do that?
Hello I am trying to install an eSIM through the public mobile app. "Activate Subscription" works fine, but then it gets stuck on "Install eSIM" regardless of how long I wait. I would like to speak to an agent to receive assistance.
I have can-us-mexico plan. I use hotspot in canada with no problem with my other devices and family membersI recently traveled to alaska . I found out when I turn on hotspot , my family member still connect to it but no internet access, while I have ...
How much data do I have left this month
Just canceled land line. Phone now dead. Tried to transfer that number to Public Mobile on iPhone.Unsuccessful. Now have NO phone number at all. Previously, before the actual landline cancellation, I signed in online and saw that there was an option ...
Does Public mobile allow for increasing the # of people on a SMS distribution list to a
Does Public mobile have a plan for Europe? If not, what are the rates? Will my phone work in Europe?
What a terrible way to operate a company. I hate that this is the new norm.
My account is already fully setup but when i login it takes me to the account setup page as if im a new customer. The step where you choose a plan, number, and sim card all of which i already have. Cant get into my accout to manage it.
I recently dialled 811 and got the Quebec version.Like the OP I live near the quebec border but about 80 km north of them.I eventually found the 1800 number but it took time, which sort of defeats the purpose of these 811/911 numbers.I should open a ...
lost phone, nowwhere to be found. need to get into public mobile without using a code.
Hi, my son gave me his old iPhone 13 because he got a new iPhone. I cannot access his public mobile account to change the subscription and payment method because he forgot his password. So I reset the password. Now it’s saying I’ve made too many atte...
Need to speak to an agent to get my simcard.
The top part is an “estimate” of 12??The bottom part appears to be correct. So if I received a new referral would the bottom part change from 9 to 10? And how quickly? Thanks.
I have an iPhone 16 pro max. I switched from Bell mobility to Public Mobile yesterday. I am unable to send texts or make phone calls today. This is annoying.
Hi everyone, Over the last month or so I have been having issues with my service, mostly at work. I work in Whitby, Ontario fairly close to Lake Ontario. Now when I am inside the building I have next to no signal, to the point where I can not send ...
When I log in my account.I cannot view my plan , my payment i cannot view anything. Nothing is showing. I have been out of the country for 3 months. My phone is no longer in service and when I checked my credit card statement it doesnt show that pay...
