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Is there an issue in your system that monitors data usages?

TC604
Great Neighbour / Super Voisin

My monthly subscription includes 20GB of data. Today's the first day of a monthly cycle. I just got a text, telling me that I have used 95% of the data included in your service. I checked my account online. It says I've only used 0.1GB so far. It checks out with my phone's data usage. Could you please look into this and get back to me on why your system sent out the text by mistake?

4 REPLIES 4

TC604
Great Neighbour / Super Voisin

Thanks! I'd expect an explanation from either Public Mobile or Telus to let us know why and their preventative measure.

Chalupa_Batman
Mayor / Maire

@TC604 wrote:

My monthly subscription includes 20GB of data. Today's the first day of a monthly cycle. I just got a text, telling me that I have used 95% of the data included in your service. I checked my account online. It says I've only used 0.1GB so far. It checks out with my phone's data usage. Could you please look into this and get back to me on why your system sent out the text by mistake?


Both the website and app continue to have cache issues. Try swiping down from the top to refresh the page if you're using the app. If that doesn't clear it, clear the cache on the app and reboot. If it's an iPhone, same, swipe down and if it doesn't work, delete, restart phone and redownload app. If you're using a PC, clear the browser cache, shut down the browser, restart and try again.

softech
Oracle
Oracle

please ignore the text

the 95% text was sent out by error to selected customers

 

umnikke8
Town Hero / Héro de la Ville

Yes, there is an issue, several people have reported the exact same thing.

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