10-12-2025 08:21 PM
My monthly subscription includes 20GB of data. Today's the first day of a monthly cycle. I just got a text, telling me that I have used 95% of the data included in your service. I checked my account online. It says I've only used 0.1GB so far. It checks out with my phone's data usage. Could you please look into this and get back to me on why your system sent out the text by mistake?
10-12-2025 08:25 PM
Thanks! I'd expect an explanation from either Public Mobile or Telus to let us know why and their preventative measure.
10-12-2025 08:23 PM
@TC604 wrote:My monthly subscription includes 20GB of data. Today's the first day of a monthly cycle. I just got a text, telling me that I have used 95% of the data included in your service. I checked my account online. It says I've only used 0.1GB so far. It checks out with my phone's data usage. Could you please look into this and get back to me on why your system sent out the text by mistake?
Both the website and app continue to have cache issues. Try swiping down from the top to refresh the page if you're using the app. If that doesn't clear it, clear the cache on the app and reboot. If it's an iPhone, same, swipe down and if it doesn't work, delete, restart phone and redownload app. If you're using a PC, clear the browser cache, shut down the browser, restart and try again.
10-12-2025 08:22 PM
please ignore the text
the 95% text was sent out by error to selected customers
10-12-2025 08:22 PM
Yes, there is an issue, several people have reported the exact same thing.