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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

caant remember pin how do I reset

Access to $29 CAN/US/MX 10gB Plan

A Public Mobile ad states this plan is available to existing as well as new subscribers BUT it does not appear when I access the change subscription page [current plan is $34 CAN/US 50gB]. How can I switch one of my two accounts to this new offer?

Getting Forbiden A1 when trying to login to new account

I just created a new account and subscription and pretty sure I did it all correctly. Now when trying to login I am getting “forbidden A1” and nothing else on the screen. My service worked for abit and now cut out and when I called the number it sai...

Need to get in touch with support

I’m locked out of my account. I’ve waited for three hours and I’m still locked out. How can I contact someone? I’ve already created another account just to be able to ask this question.

Resolved! My account is stuck in pre-activation because I accidentally clicked subscribe to new plan

Now after I login, it always wants me to continue the activation, but I just want to cancel out and don't see an option to do that.

Resolved! Sign Up

I am getting an error in sign up for public mobile

Resolved! 5g can-us 50gb 500min LD 36$ plan gone

Hi,Until yesterday above plan was there showing as black Friday plan. So I went ahead and ordered SIM but now that plan is switched to new offer. How to get that plan?Plan summary: 5G, 50 GB data Canada - US, 500min LD few countries like India etc.

Cannot log in to app

I am unable to log in to the app. When I submit the confirmation code sent to my email, I am returned to the log in screen. Please help? I have waited 3 hours since the last attempt, have tried twice at this time, still no result.

Resolved! Change a new subscription to another plan

I'm a new PM customer. I just noticed the Black Friday deals and want to switch to the US-Canada-Mexico 50Gb 5G plan. It shows as $35 when just searching plans BUT when I clicked on 'change subscription' that particular plan doesn't show up. Any sug...

Re: Credit card: We were not able to process your payment

I have tried numerous times to update my credit card info which is all correct and get "Sorry, we're not able to process this request at this time. " I have tried the chatbox and requesting a ticket - doesn't work because I am clicking other with in...

No cell signal in St. Martin

Why do I not have access to calls and verification texts to my cell number while in St. Martin in the Caribbean? What can I do to make and receive calls?

Public Mobile Service during a Storm

Hi,Just wondering if someone can shed some light on whether or not the Public Mobile 5g service will work during a wind/rain storm?Two nights ago in Port Coquitlam, BC the power went off during a storm, and I was able get the odd text sent, but no da...

Resolved! Can US Mex plan

Hi everyone! Does anyone know, if I would be able to receive texts from Canadian banks to my Alberta (403) number while i am away in Mexico? I am afraid that with the new Can US Mex plan I will only be able to call and text to a Mexican number from ...

Resolved! Canada-USA-Mexico plans

With the new plans for mexico, do you need to connect to a certain network in mexico when travelling or does it justautomatically connect? Please advise, thanks

iMessage stuck in verifying

Today I transferred my line from Roger and the porting went smoothly with the exception of iMessage. Currently it’s only working with my email. After reading some forum posts it seems to be an issue that requires network operators assistance. I have...

What would be the Ideal Price for the CUSMA(Can-US-Mex) 5G Plans?

Resolved! Port in

Hi there, I still have 1 month contract with Bell, can I activate a phone line with temporary number and port in 1 month later?

Unable of resubscribe and keeping discount

Unable of resubscribe and keeping discount. The discount offered for 3 months is not being showed in my account. Unable to resubscribe before the 3 months discount period ends. No support agent available at the chat.

Can existing subscribers change to BF plans?

Good evening, it's exciting to see those nice Black Friday plans offered by Public Mobile. I'm currently on $34 CAN/US 50GB plan. The change subscription in the app isn't showing any of the lower tier BF plans yet i.e. 10GB CAN/US/MEX PlanAs an exist...

Resolved! Unauthorized charge

I received a $40 charge on my bank account from public mobile when I never had any public mobile service and never gave any information to them

Now that Public has introduced a Mex Roaming for the plans, wonderif we will see more down the line

Really hoping PM will introduce more Countries to the Roam, Even a Add-On: Roam Publically: would be nice ALso, would be nice if they can intrroduce Speed boosters, access to 5G+ Personally, PM should phase Out their 4G Plans and Just have a Streaml...

Re: Transfer phone number from Phonebox to public mobile. "Phonebox" isn't in old service

Hi,I am trying to transfer my phone number from Phonebox to Public Mobile too. Phonebox switched to Telus a couple of months ago for my phone number and I tried Telus and Rogers as the old provider but it keeps saying invalid account number. Did anyo...

Resolved! Checking voicemail from the US

I am currently in Washington, USA for 2 months. Is there any way to check my voicemail?Do I need the 15-day roaming addon to check my voicemail?

Resolved! Additional line

How do I add an additional line and plan to my account?

Contract

If i Subscribe to a plan, order a sim, can i wait until my current phone plan ends its bill cycle and THEN activate my public mobile plan? Or is there a time limit/expiry date on the new SIM card that will be sent to me?

International plan

For the $19 plan - are any other countries included in the plan except the ones shown in the description am i limited to those few countries? I want to call Bangladesh.

Porting from TELUS to Public

Service on the TELUS sim now ended.. I cant text or receive calls.But still no connection on the Public eSim.Just wanted to know if I needed to just wait longer.. thank you in advance!

Can't Switch to new Black Friday Plans Published Today

Recently got a Can/Us plan @ $36/month. I see now today the Black Friday deal for Can/US/Mexico for $35/month and I would like to switch, but the plans do not show up in my account as an option. Will they, or would I have to leave PM and come back a...

$36 to CAN US Mex $35

Hii have $36 CAN US 50 gb 250 LD mins planwant to change to CAN US MEX $35 plan… it won’t let me on the app or website or anywherewhen I click the $35 plan, it shows for new activations only?I thought BF plans are available to all, new and existing c...

Resolved! Upgrade plan to Black friday plan-keep bonus and referrals

I have one of the old plans, 1gb for $25 and thinking of upgrading to $29 for 10GB.Will I keep:- referrals- referral points- rewards- add-in promo data (data and call minutes)Thanks for all the answers (ps: tried to find subject in community, but cou...

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