Community

Connected to old phone number + data issue

Despite transferring everything it still says I am connected to my old phone number and my data doesnt work anymore. It started May 27, 2026.

I see that I have an offer to move to Koodo. Phone doesn't support esim?

Hello,I have the offer to move to Koodo Postpaid.  I have read the help article on Public Mobiles page.  It is not clear.My phone does not support ESIM.  How can I move from Public Mobile to Koodo with the offer provided, while using a physical Koodo...

Promo Lost?

Hello! My subscription is that great $20/m promo ($40/m minus 50% for 24m). Unfortunately, my credit card was compromised so my credit card company deactivated the card. When my Public Mobile automatic payment didn’t go through, they suspended (cance...

Line still works but can't login with app on phone

Cancellation

I no longer use this phone.  If I just cancel auto pay - so no payment when due - won't this affect my credit rating?  How can I cancel completely?

Double Charge

This month i got double charged on my cc. Public mobile payment history shows 1 charge but my cc has 2 charge on same day. How to get a resolution for this? 

Double charging

I changed my subscription, but at the same time got charged for my old one, so in one month I got charged twice. Please help me to get my money back!!! 

redeem points for unlimited usa addon 5 gig talk, text and data but not showing under usage?

Hi, i just redeemed the addon for the USA using my points it was 20 points to get the usa 5 gig and talk and text and it said it would show under my account but i dont see it. Does it add the addon automatically or do i have to go to the addons area ...

Lost sim card and don’t have access to my account via either phone number or email

I lost my sim card and I don’t have access to my account via either email or phone number 

Manual payment

Why can’t I make a manual payment anymore??

Transferring number to new provider

My Bell number was ported to Public Mobile on May 18. The eSIM is installed correctly on my Samsung phone and is turned on, but the line still shows “Unknown number” in SIM Manager. I am currently in Israel. The Public Mobile SIM can detect Israeli n...

could you have a look what happen to my account

Hi,my plan is CAD22 for 24months,why I can not make the payment for CAD22,now is CAD40 +.My account  it says "Your services are on hold due to the expiration of your subscription. If your services are on hold for more than 90 days, your account will ...

No data supporting

Please investigate why there is no data in a few days as I have paid $25+tax for 10GB at 4G, thanks

Increase in price

Hi everyone,I am curious to know if there’s been an increase in price for some of the phone plans. I am paying $2 more than 2 months ago.Thanksmcamino

Manage subscription tab not working

I tried app and website manage subscription tabs days whoops tru again later its been two days plus I want to get a new sub. 

US Roaming

I am relocating to US on 31st May 2026 and need to keep this number active to receive one time passwords (OTP) from banks, what's the cheapest plan (monthly/annual etc.) available to keep this number active in US just for receiving text messages.

Renew payment issue

I was previously on a $20 promotional plan. My subscription expired because the payment didn’t go through, but now it only shows a $40 plan when I try to renew. I only want to reactivate my previous plan, not change it. Is there any way to restore it...

Charged twice

Who can help if my account was charged twice on May 12 the same amount 29.12  

Changed phone

After your email advising about the 3G charge we changed our phones to Samsung A17 4G LTE/5G and our SIM's of the old 3G device. Using the IMEI to check from the new phone it shows not valid. Was the IMEI # transferred from the 3G device? what is the...

Subscription

I can't subscription to a lower plan it only gives me the option for higher, i already pay $50 for 150GB (more then I need) an id like to change to something more practical

USA / Mexico plan

When I call Michigan the operator comes on before making the call and says long distance charges may applymy plan includes Mexico and USA will I be charged long distance 

3g elimiation

I have a Motorola g5 phone. I received a e mail saying that i may have a3g phone. Just letting you know my phone is a4g LTE

Two payments

You took two payments from my account of $45.20 Please reverse one charge immediately Regards Joanne 

I've setup a phone for a homeless family member and now I'm worried it's been stolen.

My Son is homeless in another province and we had no way to communicate with him.  I bought a cheap ($50) cell phone and the cheapest plan for texting and calls ($22/mo).  I pay for the monthly service.When I setup the phone Public would send a verif...

Can’t resume services

I lost my services a few days ago and I am trying to make a payment to get my cell service back but it is trying to make me get a new number

service ticket

I need a service ticket

dial *#2263# gives "Connection problem or invalid mmi code"

Hello,I was having issues with mobile data.So I tried dialing *#2263#and the response I got was:Public Mobile MessageConnection problem or invalid mmi codeThe initial error I had gotten when tried to use an app that required network connection was:Ne...