Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
New Samsung 25 ultra barely 1 bar of 5g. My husband is on the same network, has an older Samsung model and is getting full bars, and the phones are sitting next to each other. Did reset network settings, airplane mode, restarted phone, forced 5g pref...
my activation failed in transferring my phone number over from Telus.I tried a couple more times and now I get a message saying my phone number is invalid.I tried the support in the app and it just takes me to a blank screen when entering a ticket.
Just curious if 8gb of data per month is enough. Generally I will likely only use it to send iMessages potentially check bank balances and maybe scroll the odd time or quickly search a question up on safari. What do you guys think?Cole
Hello Public Mobile Support,I need help recovering access to my Public Mobile account.The account was created around 9 years ago, and we no longer have access to the email address that was used during registration. We also do not remember the 4-digit...
Hello there, I have a Moto G Play 2024 XT2413-2 and recently updated my account to connect to the 4g system. That said, when I checked the phone on the Public Mobile site, it said that the phone would most likely work. When I did some research about...
My account was suspended today because my automatic payment failed. I have been using the same payment method since November 4, 2024, and it has always worked. I tried replacing the card with another card, but the payment still fails. Please check if...
I can’t place a call anymore bc an automated voice says you have used up all your minutes.. But I have a plan with unlimited minutes (Canada and US) and I never had this occur in 3 years. It is impossible to use up all minutes on an unlimited plan!
Hello,I recently transfered my number from Public Mobile to Koodo. Now, I have two voicemail box.Just you know, I removed Public Mobile SIM card from my phone and restarted it multiple time, but the issue did not resolve.Please let me know.
Hello, I'm trying to transfer my number from public mobile to fizz mobile. However the transfer didn't go through properly, and now fizz is saying i have to get my number reactivated with public mobile and then start the transfer process again. So ho...
i attempted to redeem points for a U.S. add-on, but the page crashed and frown face came on saying that page was not working /down, so i could not redemm points to obtain the add-on. So I purchased a 15 day U.S. add-on with my credit card, and rece...
I have a problem with my public mobile number..its monthly auto pay but these month its suddenly not working i dont know why they suspend my number..i cant even receive call and i cant call too..i can receive sms message but if i need a verification ...
My Esim recently stopped working after I came back from vacation. Its activated and my plan is still active but it just shows no service on my iphone. It started a week ago and randomly started working a few days later, but just happened again and ne...
i CANT DOWNLOAD APP, SO I CANT COMPLETE THE LAST STEP OF ACTIVATION.I TRY BY WEB PAGE BUT IT DOESNT WORK TO.I NEED TO UNSUSCRIBE PLEASE. (I DONT LIKE TO BE CHARGED EVERY MONTH IF I CANT USE IT, PLEASE
I have an account / plan for my son to use for emergencies. I believe it needs its payment details updated.I don't recall the email address to access it. I know only the mobile phone number.How may I get access to the account or is it dead now and ...
My current phone is using an e-sim. It broke / non functional. I have an older backup phone I want to use that doesn't support e-sim. Do I have to order the sim card through my account and my number will be transferred to the new sim?
I would like to text customer service got a text for free 10 gigs per month for 12 months loyalty was there said 40 gigs total now that ten gigs disappeared from my account but was successfully added last month.
Hi Everyone,Was wondering has any one switched over to Koodo Postpaid? If so can you share what the offers are? Is anyone thinking of switching or prefer to stay with public? I know I asked a few questions answer one or all or just your opinion. Than...
Hello all. I tried to update my payment info twice and I keep getting the same message. ! notAbleToProcessRequest Not sure how to make this work. Would like to be able to continue to pay for my subscription. Thank you
