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Lost phone

I have a friend who has lost his phone while traveling abroad. He has returned home now but his account is locked because he is not able to get it authenticated without his phone. And he is also locked out of his email account to which the security c...

can't find the old provider name in the list

i want to transfer my cell number from old provider to public mobile, but i can not find my old provder in the list, how can i do to transfer successly?

Number transfer failed from bell

My Bell to Public Mobile number transfer is not possible because when I try to reply YES it says "cant deliver". I don't know why since it's only be 20 minutes. It seems like bell cancelled service before I could reply? My Bell line was a physical SI...

When I log into the app it asks me to sign up- I've been a customer for MANY years

I can't access my account online, or see it on the app.  Any ideas would be greatly appreciated.  I tried accessing it using an incognito browser like someone suggested.

No access to mobile data since Friday October 3

I'm not a new user, I had my plan from PM for a few months already. Since Friday October 3, I did not have mobile data. A notification keeps popping up that I may be out of data from Public Mobile. I checked my account and sure enough, I still have a...

To get eSim

hi I recently got iPhone 17 and it need eSim. Please let me know how to get it and activate it in new phone? 

Can't Access Data

Hi there, I got a series of texts very late last night saying I was almost out of data but when I checked my account it said I had only used 47GB of my 180GB plan. I reset my Samsung phone because I thought the texts had been a phishing scam, but the...

new account

Hi, i am trying to get a new account.  It said error 820.  What does this mean?

Refund requested

We changed providers Sept 28/2025. We paid our accounts on Sept 17/25 and Sept 28/25 by preauthorized to our credit card. As we pay in advance we are expecting a credit back to our credit card and trust no more charges will be forthcoming.Thank you a...

Number transfer failed

Hi, my Bell to Public Mobile number transfer failed because I couldn’t reply YES in time. My Bell line is on eSIM and now my phone shows SOS only, its been 48 hours. Can a support agent please resend my port request?

phone bill

hi there, i tried to sign up 2 phones with public mobile and it didn't work. the next day i signed up with another provider. i still got charged 39$ twice and 28$ . can you please assist.thanksanne 

How do I get new phone number

wrong withdrawal of money from my account

Hi, I tried to order a SIM card several times, but the website said "unable to process" each time. However, I was charged 8 times. Please check and refund the duplicate charges.

Payment

I would like to make a payment on my original account I do not want to open a different account

Release my phone number manually because I can’t receive text messages

Hi I need a manual release of my phone number. Please help 

account

Lost my SIM card awhile back but paid for the subscription. COuld you check to see if Im still active with Public Mobile

Phone went in to SOS when setting up a different phone

I'll try to make this as brief as possiblehad four phones on a telus epp program 2 weeks agowent to the telus store to get a 5th phone and switch everything to a family plan from the eppwas told it was $80 a line to do so, telus suggested porting the...

Paid for service but still suspended

2 nights ago, I upgraded my plan to a $34/20GB plan. The upgrade went through, my phone worked, credit card got billed.Late last night, everything shutdown. When I tried to make a call, got a message that my account is suspended for non-payment. Anyo...

Paid for service but still suspended

I renewed my payment for my phone plan but it’s still suspended. Please help.

Lost phone number

hello. i had a public mobile number already, I wanted to add a second phone number, so I put in the second sim from a different phone, then Transferred the account over to public mobile, but I lost my original number. can I get it back, and setup as ...

Terrible connection downtown toronto

iPhone 17 pro user just signed up for this service living downtown torontophone shows 2-3 bars max most of the time also updates to 5g and 5g+ but I can’t connect most places in leslieville help

Re: Account Status is Active but its not working on my phone

How did you figure this out or how did you get help because my phone isn’t working and everything is up-to-date????

porting landline no text

Trying to port landline but unable to get validation code as landline number does not get texts. Unsure if port was successful...

Bill payment

I changed my debit card and I would like to update my information to pay my bill

Transfers

I have both mine and my husbands phones on 1 account with virgin .  Can i transfer both numbers at the same time to public mobile

PIN blocked contact service provider

I tried to change my 4 digit pin and failed now i am totally locked out. Phone will not open to keypad.???

International call

Hello I would like to be able to call to Uruguay from here. Can I buy minutes?