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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 57928 Views
  • 173 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 64360 Views
  • 179 replies
  • 32 Bravos

Payment

Please delete. Posted by mistake.

Minster by • Great Neighbour / Super Voisin
  • 236 Views
  • 2 replies
  • 0 Bravos

iMessage group chat not working on iPhone 17

Hi everyone, I had followed the instructions I saw on Apple’s website but could not get access to iMessage group chat. I have an eSIM I ordered from public mobile and my messages are working.can someone please help? 

JayiPhone17 by • Great Neighbour / Super Voisin
  • 266 Views
  • 4 replies
  • 0 Bravos

Resolved! I need help from A CS_Agent

I asked agents to change my email address no when I login it shows pick plan like an account activation they said my account is linked to my email, but it does not and now they will not respond to me and I do not have a working pin so I have no way t...

Pizzer83 by • Great Neighbour / Super Voisin
  • 239 Views
  • 3 replies
  • 0 Bravos

PUK number for a locked SIM

I locked myself out of my SIM card by putting in 3 wrong answers . Now I would need a PUK code please

DeniseCh by • Great Neighbour / Super Voisin
  • 137 Views
  • 1 replies
  • 0 Bravos

Does this count as roaming?

Hello everyone, sorry, newbie here. I have a Canada Wide plan and was thinking to change to the Canada-US plan. Benefits are 10GB Data within Canada and the US at 5G Speed up to 250 MbpsUnlimited Canada & US minutes and messaging plus unlimited inter...

DDCC by • Good Citizen / Bon Citoyen
  • 221 Views
  • 4 replies
  • 0 Bravos

SIM card number wrong

Purchased a Public Mobile SIM from Amazon. Attempting to register shows invalid number.

Jacob40 by • Great Neighbour / Super Voisin
  • 175 Views
  • 2 replies
  • 0 Bravos

getting busy signal when in US and trying to call

I have US/Canada plan. When opening phone - trying to call - network gets selected AT&T and I immediately getting busy signal when trying calling any number. Data is working but calls are not whether I am on wifi or not. What should be done? Using an...

Viktor007 by • Great Neighbour / Super Voisin
  • 177 Views
  • 2 replies
  • 0 Bravos

Resolved! Can't open original account

I wanted to setup second phone but used same email as first account not that account is messed up can't access it and second phone I got billed subscription and sim card upon ordering under same account when received sim for second phone had to creat...

Terry27 by • Great Neighbour / Super Voisin
  • 170 Views
  • 1 replies
  • 0 Bravos

Should I roaming on if I am in USA?

Hi everyone! I  turn off my ripening and I can’t able to send a message if I don’t have a wifi on ? I have a USA plan included on my account. I was wondering if I turn it on then I get another charge for that?anyone help?

beth0927 by • Good Citizen / Bon Citoyen
  • 137 Views
  • 2 replies
  • 0 Bravos

email ads

stop sending me email ads on my phone

FElix36 by • Great Neighbour / Super Voisin
  • 127 Views
  • 1 replies
  • 0 Bravos

Sim not arrived

Hello I ordered a physical sim about 5 months ago and have not recieved it therefore i have not activated my plan. I am wondering if theres a way i can change it to esim? Thanks 

Matrix1 by • Great Neighbour / Super Voisin
  • 130 Views
  • 1 replies
  • 0 Bravos

Cannot call 1-800 numbers

I amhaving this same issue and just submitted a ticket but the ticket did not allow me to advise it was outgoing 1-800 numbers only. 

StephaniGioia by • Great Neighbour / Super Voisin
  • 220 Views
  • 5 replies
  • 0 Bravos

Cannot call 1-800 numbers

I have unlimited Canada/US/Mexico I cannot call 1-800 numbers. I used to be able to call but since last week or so, cannot call toll free numbers. I tried to reboot my phone, I tried calling without the 1, and still the same. Please help

Banuens by • Great Neighbour / Super Voisin
  • 1968 Views
  • 2 replies
  • 1 Bravos

Resolved! [Urgent] Data is not working

 I'm having the exact same problems as this: https://productioncommunity.publicmobile.ca/t5/Get-Support/Urgent-Data-is-not-working/td-p/1375476 I was out of country and switched back to my Public Mobile eSIM. My mobile data isn’t working, even though...

Resolved! Dual PM e-SIM on iPhone

@CS_Agent I have created a second Public Mobile account (to facilitate two e-SIMs for two Canadian numbers) and trying to have both active at the same time to allow calls from either number. I am seemingly unable to do this on my iPhone, but am able ...

seanhassan by • Great Neighbour / Super Voisin
  • 292 Views
  • 4 replies
  • 0 Bravos

accessing self serve account with only a phone number

Hi All,My husband set up phones for our kids a few years ago. He passed away a few months ago and I don't have access to his email, and can therefore not access the self serve accounts for the kids. Which I need to do so I can update payment informat...

Aidan77 by • Great Neighbour / Super Voisin
  • 175 Views
  • 2 replies
  • 0 Bravos

Resolved! New credit card, but can't find a way to resume services

I lost my credit card. I added a new card to my account today as my plan renewed today. I don't see a way to resume services. I last month I did choose a new plan starting this cycle so I'm not sure if that is what is causing this. I can change my su...

bbcackers by • Great Neighbour / Super Voisin
  • 221 Views
  • 3 replies
  • 0 Bravos

Double billed

when I subscribed to Public Mobile two days ago I immediately saw a promotion which I signed up for immediately. I was billed $35 twice and I would like one of these charges to be erased

Fick by • Great Neighbour / Super Voisin
  • 244 Views
  • 5 replies
  • 0 Bravos

Account number

Hey, I'm looking to find my account number

MatJack by • Great Neighbour / Super Voisin
  • 139 Views
  • 3 replies
  • 0 Bravos

Can’t make a call

Are there any outages in Toronto today? I can no longer make a call. When I try (iPhone) it just says Calling… and then disconnects. Worked fine yesterday. Reboot didn’t change anything. 

SeanGalbraith by • Great Neighbour / Super Voisin
  • 156 Views
  • 3 replies
  • 0 Bravos

Resolved! CS agents

does anyone know what time the CS agents work?

Pizzer83 by • Great Neighbour / Super Voisin
  • 261 Views
  • 1 replies
  • 0 Bravos

Paid for subscription and SIM card but my CAT S22 phone isn't compatible

Before I bought the CAT S22, I read that it should be compatible with Public Mobile, so I Paid for subscription and SIM card. But afterward I found out that my phone isn't on PM compatibility list. Is there a way to fix this? If not, can I cancel the...

Dmy by • Great Neighbour / Super Voisin
  • 430 Views
  • 10 replies
  • 0 Bravos

Subscription’s issue

Recently I was trying to change my plan to Canada-US-Mexico and redeem few point from my rewards. But actually it withdrew additional dollars from my account without changing my plan. I have no idea what just happed. Could u please explain the situat...

M_RR by • Great Neighbour / Super Voisin
  • 229 Views
  • 5 replies
  • 0 Bravos
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