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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 975 Views
  • 19 replies
  • 11 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 29820 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41640 Views
  • 185 replies
  • 29 Bravos

Odd calls

A friend and I are experiencing a problem where we both get a phone call from eachother at the same time. We answered and we're able to talk to eachother, but then got a call from eachother while still on the phone with eachother. Wondering if this I...

Daks by Great Neighbour / Super Voisin
  • 105 Views
  • 1 replies
  • 0 Bravos

Cancelling a subscription

Hi! My phone was lost and I’m trying to cancel my subscription but when I log in online it says do want to reactivate your account so does this mean my account has been cancelled already? When I tried to reactivate it said there was a technical issue...

Joel2012 by Great Neighbour / Super Voisin
  • 154 Views
  • 2 replies
  • 0 Bravos

Traveling to Costa Rica

Is there a plan for data and coverage while we are traveling?   If not, what do I need to do with this plan or my phone to ensure we don’t have any charges.  There are 3 of us who have plans.  Thanks

Jkgrenier by Great Neighbour / Super Voisin
  • 217 Views
  • 3 replies
  • 0 Bravos

service not working

I paid for the US roaming add-on and bill that is due December 28th but I am not getting any service. I am currently in Florida

Beacroft by Great Neighbour / Super Voisin
  • 217 Views
  • 5 replies
  • 0 Bravos

Locked out of account since Black Friday deal

Hello,I've been locked out of account since Black Friday week, where I was trying to change my subscription over. I finally received a response for help restoring my account, how can I get on that plan now?Thank you,Carson

carson123123 by Great Neighbour / Super Voisin
  • 113 Views
  • 2 replies
  • 0 Bravos

Resolved! activation

Have received SIM card, but can't activate in apps.

Isaacc_42 by Great Neighbour / Super Voisin
  • 178 Views
  • 4 replies
  • 0 Bravos

Inquiry About Joining and Deferring Start Date

Hi!I was hoping to sign up with you today and switch from my current provider. Unfortunately, they just charged me for the next month, and the payment is non-refundable. As a result, I’ll need to wait until next month to officially make the transitio...

dan999 by Great Neighbour / Super Voisin
  • 194 Views
  • 5 replies
  • 0 Bravos

Cannot Log Into My Account

I've been trying to get into my account for a couple of days. It keeps posting that there were too many login attempts and to wait 1 hour then try again. After the hour I got the same message and then waited several hours for another try and still go...

rlorette by Great Neighbour / Super Voisin
  • 154 Views
  • 3 replies
  • 1 Bravos

How does E911 differ from 911

The recent bulletin is not clear…do I dial E before 911…..how does it differ from 911 as description seems the same

DJS1850 by Great Neighbour / Super Voisin
  • 164 Views
  • 2 replies
  • 0 Bravos

Traveling out of Canada -

What do I do to use phone when traveling? I spent $10.00 for talk & text on my last visit and was unable to use my phone….

Email Communication

It seems for quite sometime that I haven't been receiving emails in regards to Public Mobile account, including rewards balance.   My other family members are receiving their emails still.  

Refer a friend—not working

I am trying to refer a friend but the code listed through my account leads to a 404 page and is invalid. Is there any other way to refer a friend. I tried online and through the app. 

ManuA by Great Neighbour / Super Voisin
  • 145 Views
  • 2 replies
  • 1 Bravos

US cell service

I currently subscribe to the $15 per month package which provides 3G service. I cannot make or receive calls in the US when I add a US talk and text package. If I change my subscription to one of the 4G packages will that correct the problem?Thanks f...

HSH2 by Great Neighbour / Super Voisin
  • 217 Views
  • 7 replies
  • 0 Bravos

Line or call interference while talking

My spouse and I are both on Public phone plan. When I connect with her and vice versa, I always notice a voice in our conversation. Does anyone have experienced this as well and how have you resolved it?

ITS by Great Neighbour / Super Voisin
  • 138 Views
  • 4 replies
  • 0 Bravos

Canada-US-Mexico

Hello, I would like to change my subscription to the Canada-US-Mexico 50 GB for $35/month. However, when I log in to my account, this plan is not an option. Please advise. Thanks, Dave

Edan26 by Great Neighbour / Super Voisin
  • 119 Views
  • 2 replies
  • 0 Bravos

Changed phones

I changed my phone put the new SIM card in the phone works but I don’t have internet even though it says public mobile. Every site I go on says no internet connection. Thanks any help would be appreciated. 

Sladel by Great Neighbour / Super Voisin
  • 131 Views
  • 4 replies
  • 0 Bravos

Resolved! Plan Change

I've been with PM for 6yrs. Always paid 19$ plus tax. Now I'm paying 28.75$ taxes in (25$ plan) I want my old 19$ plan. I did not change the plan myself, it was done by PM. They now have a 19$ plan with 4G which is the same as my old plan (1G of data...

Tabarnack by Great Neighbour / Super Voisin
  • 165 Views
  • 3 replies
  • 0 Bravos

Refund or change plan

If I buy the wrong plan in the public mobile app, and I can’t use the data because I’m in the states and not in Canada. Could an employee change the plan to the right one?

Andre29w by Great Neighbour / Super Voisin
  • 128 Views
  • 3 replies
  • 0 Bravos

Can USA Mexico plan calling USA from Mexico

I’m interested in the can USA Mexico for $30 month.  Freedom has a slightly cheaper plan but calling from Mexico to the USA is considered long distance at 0.75/min.   Can anyone confirm if this is included in the plan through public and where I can f...

Melmcaus by Great Neighbour / Super Voisin
  • 195 Views
  • 5 replies
  • 0 Bravos

New transfer- no service

Hi all, I just transferred to public mobile yesterday and my data is working but my service says "SOS only" and I cannot make any phone calls.Solutions?

jenero by Great Neighbour / Super Voisin
  • 190 Views
  • 7 replies
  • 0 Bravos

Resolved! No service Public Mobile, Koodo and Telus

This whole area to North to Barriere and South towards Kamloops has had no service for the past 24 hours. Went out yesterday morning at 815am and hasnt been on since. Multiple people have tried to submit tickets through Telus and Koodo but for some r...

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Inspired14u76 by Great Neighbour / Super Voisin
  • 295 Views
  • 8 replies
  • 2 Bravos

Resolved! changing phones

Can I install my sim card into a new phone without issues?

Bad-Idea by Good Citizen / Bon Citoyen
  • 126 Views
  • 1 replies
  • 0 Bravos

SMS issue, Jakob D

Hello, I switched to public mobile a few days ago from Sasktel. After switching my SMS messaging has been stuck in verifying and I cannot text or call. 

JakobD by Great Neighbour / Super Voisin
  • 109 Views
  • 3 replies
  • 0 Bravos
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