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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 22759 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 34124 Views
  • 185 replies
  • 27 Bravos

Problem activating my account

I haven’t used my sim card in a year. When I went to fun my account , the online system asked med to activate my sim card. When I add my sim card number, I get “sim card number invalid”. 

David737 by Great Neighbour / Super Voisin
  • 152 Views
  • 2 replies
  • 0 Bravos

I need a PUK

Hi, I accidentally somehow locked my SIM & it's now telling me I need a PUK I was trying to open a ticket but keep going around in circles on the chat bot thing. Please help!Thank you in advance!

Not receiving verification code via sms

Hi,I'm trying to activate my New phone number, but whenever i'm asked to confirm full access I dont receive the text message. It seems like the phone number in general doesn't work because when my partner calls it rings on her end, but my phone doesn...

Florian29 by Great Neighbour / Super Voisin
  • 166 Views
  • 2 replies
  • 0 Bravos

Reset number transfering process

Hello!I did not answer yes to my transfering sms from bell. It happened, because I did not have connection already.Could you, please, restart my transfering process? 

alexa_teacher by Great Neighbour / Super Voisin
  • 134 Views
  • 2 replies
  • 0 Bravos

Can I order an e-sim and wait to activate it?

My new phone will be arriving in 2-3 weeks, but I don't want to miss out on the offer thats going on right now. Is there a way to buy a plan/order an e-sim or physical sim so I can secure the offer and wait to put it on my phone?THANKS!!

Kade009 by Good Citizen / Bon Citoyen
  • 198 Views
  • 4 replies
  • 0 Bravos

services on hold?

I got a notification from public mobile saying:  "Your services are on hold"  I have paid without missing a month, why am I getting this message?

vickyhontas by Great Neighbour / Super Voisin
  • 210 Views
  • 4 replies
  • 0 Bravos

Unable to get stable phone calls

Resident of the same house for 8 yearsLast 1.5 years, I've had increasing issues completing a phone call without the receiver being unable to hear words/sentences, to the point where I can no longer complete phone calls. Now I do all my calling throu...

reubenk by Good Citizen / Bon Citoyen
  • 328 Views
  • 8 replies
  • 0 Bravos

Resolved! Services on Hold, subscription expiring?

 I logged on this morning and noticed a warning that my subscription is expiring? Does anyone know what I need to do? Payment went through this morning and my credit card is set up to automatically pay. I click "subscribe now", it says I owe $0, but ...

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A_1234 by Good Citizen / Bon Citoyen
  • 298 Views
  • 5 replies
  • 0 Bravos

Upgrade subscription on renewal date

Tried to upgrade my subscription, supposed to happen last renewal date (August 18th) but so far no joy… I’m on 3G plan right now, wanted to move to 4G service as requested on August 15th to start on my renewal date, August 18th for $19.00 / month.

Icon by Great Neighbour / Super Voisin
  • 236 Views
  • 7 replies
  • 0 Bravos

Re: Customer Service

This isn’t true it is impossible to make a payment via a new card through the phone only if it was registered through my account previously unfortunately buying a voucher card is the only way and it’s overpriced for a 40$ card it’s 52$ 30% tax on it ...

Can't update credit card

When I try to update my credit card, I'm getting, "Sorry, we’re not able to process this request at this time. Please try again later."Any ideas?

CoreyF1 by Good Citizen / Bon Citoyen
  • 325 Views
  • 10 replies
  • 0 Bravos

logging in to get account info

I know both my email and password and have gone through the process to change both.  I then get a codesent to email but still can not log on. 

Tristan389 by Great Neighbour / Super Voisin
  • 138 Views
  • 2 replies
  • 0 Bravos

Data loss

My data is showing half used when I have just installed add on. And I got a text saying my data was used up and my phone was not working so I answered yes4 for 4GB ADD ON. now my phone says I still have almost half my 1GB left. What is going on. Don’...

Superdaddy30 by Great Neighbour / Super Voisin
  • 134 Views
  • 1 replies
  • 0 Bravos

Payment issues

I made a payment, it says on my bank statement the money was taken out but my account is still suspended and is still asking for the full payment. Anyone else have this issue or know how to fix it? 

Jodi12 by Great Neighbour / Super Voisin
  • 185 Views
  • 3 replies
  • 0 Bravos

Services on Hold

Hi, I signed up and paid for subscription on Aug 18 and set up the phone and SIM card today Aug 20.  Now I am being told that my services are on hold.  Can someone help me with this.  Why is my Subscription Cycle Jul 21, 2024 - Aug 20, 2024 when I on...

ANeira by Great Neighbour / Super Voisin
  • 154 Views
  • 3 replies
  • 0 Bravos

Billing

I am currently being charged for three accounts.  I only have two phones. 

MacyFarrell by Great Neighbour / Super Voisin
  • 107 Views
  • 1 replies
  • 0 Bravos

Resolved! Did Public Mobile get rid of their 90 day subscription??

I was told today that public mobile got rid of their 90 day subscription?? Which is very convenient for me to save up to pay it every 3 months. How does this affect people who are currently on it? Will we lose this plan and get switched to something ...

destiel by Good Citizen / Bon Citoyen
  • 249 Views
  • 4 replies
  • 0 Bravos

No account showing

I have an account with public mobile but when I logged in there was no account showing and it is asking me to subscribe. Please assist. 

Lucy828 by Great Neighbour / Super Voisin
  • 92 Views
  • 1 replies
  • 0 Bravos

Port Public Phone Number

Hi,  My online access has been suspended for 1 year - Does that mean I will not be able to port my phone number out? Just looking for help and options to retrieve my account number so i can leave Public Mobile. Please help  

M_rutledge by Great Neighbour / Super Voisin
  • 186 Views
  • 5 replies
  • 0 Bravos

account suspended

why is my account suspended if I have autopayments and a saved credit card on file? 

hong_sy by Great Neighbour / Super Voisin
  • 94 Views
  • 1 replies
  • 0 Bravos

Change to a $19 plan

I am going to work outside of Canada for a year. I just need a basic plan to maintain this number from now on. 

YinWu by Good Citizen / Bon Citoyen
  • 877 Views
  • 11 replies
  • 3 Bravos

Payment did not happen???

How does this happen?. It's kind of forcing me to change subscription as I have ?? in my shopping basket!!I did not put on hold....and have no idea on how to do either. I did the pay now...and nothing happened. Any advice?Or is this a new (miss)messa...

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Grinch by Model Citizen / Citoyen Modèle
  • 246 Views
  • 7 replies
  • 0 Bravos
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