Community

Hello I need help subscribing to my account

Did not Receive SIM card

my service

I mobile keeps cutting off my calls while talking and also when caller calls me they cannot hear me, I only buy a phone Samsung S16 last year so it 's not my phone problem. Please fix this otherwise I am going to change my provider 

Joining

I’m currently with rogers and trying to get a plan here. My address isn’t in the search, no where to enter it manually and there is customer service is absolutely useless. I get sent to enter a ticket, but no matter what options I try, the submit but...

my acount

what is the status of my account 

Disabling a Voice Mail

How to I disable my voice mail on Public Mobile?

cannot send videos via imessage

Cannot send videos via imessage (both wifi and cellular data). Regular text messages via imessage working. Tried all troubleshooting - turned imessage off/on, wifi off and on, cellular off and on, sms enabled and diasabled, phone up to date. Tried co...

eSIM

I can't download the eSIM in QR code and the old eSIM is deleted.now my old number shows on the app and 2fa always trys to send code to the number I ported out, but I don't have eSIM to receive it.@CS_Agent 

You are scamming customers

My elderly father went to check his balance today it told him his account was suspended and he had to add money. He went and got a $40 voucher money he didn't have only to find out he has more than enough to pay for his service. This is the second ti...

Data usage not being recorded

My data usage stays at zero.it does this on the app or if I log on line to may account. Anyone else have this happen? 

The number you have reached is not in assigned...

Hi Everyone,Any one experience the same issues?This is a new number. it takes multiple times to get through my call with the first few calls say the number you have reached has not been assigned. Thank you  

NEED TO CANCEL SUBSCRIPTION - WEBSITE/APP IS DOWN

Hi My subscription will automatically renew tomorrow and I need to cancel it today.You App and website is under Maintenance and I have no way of cancelling it.How do I cancel to ensure I dont renew?

Access my account

I cannot see my account in the web. Cannot open the app, said the app is under maintenance. And cannot see my public Points. 

Accessing my account

I did sign into my account in the webpage but cannot see my account. Nothing happens after clicking on My Account. How can be solved?

Opening the mobile app

After a while, I tried to log into my mobile app but it said the app is under maintenance. What is the problem?

Logged in to Redeem Points

It's been awhile, but I logged in to redeem points. I can't find it. Does anyone know where it is? I should have enough points for another statement credit.

Port issue

I have a line ported out to freedom mobile this morning. Got the message from public and answered “Yes”. It’s been more than 8 hrs but the port hasn’t been done yet. Please check if the number has port protection needs to be unlocked. Thanks! 

4G to 5G switch

Hey everyone,I recently switched from a 4G to a 5G plan both with Public. I never had any issues on 4G but  switched for a better priced plan. I notice since the switch to 5G my service lags and sometimes doesn’t connect. Is anyone else having this i...

I lost data on my phone

I lost data on my phone. The account is all in order.  I have 60g. Have only use 3gb.

Having trouble

New subscriber, having issues no connection to network it been 7 hrs. Purchase ESIM and followed instructions to activate. Still nothing. Not sure what to do. Any ideas...

unable to change credit card

I'm trying to change the credit that is used for the my monthly payments however it keeps giving me this message both on the mobile app and the website. "notAbleToProcessRequest"I know for a fact I put the credit information correct and I use that cr...

sim card

i haven't receive my sim card thru mail it's been 7 days already. 

Subscription Did Not Change Upon Renewal

Just after my last payment was billed I noticed that Public Mobile was offering a cheaper phone plan subsciption therefor I signed up for that one - while clicking "change upon renewal" so that I was not billed twice. Yesterday my plan renewed but th...

Can't get past step 6 for activation in mobile app

Re: Upgrade to iPhone 17 that doesn’t have physical SIM

Hi @hTideGnow I'm in this same situation - except for I lost my old phone - and to login to PM app, you need to verify it with your phone number - but I no longer have a phone that can receive SMS. Any suggestions?

Close account

A payment was applied to my account without my authorization. I would like that reversed and account closed effective immediately 

Need help getting my invoices for all of 2025

Need help getting my invoices for all of 2025  It doesn’t let me go back to January. 

activating new account

I thought everything had gone through to activate my new account but then I got a message that my esim wasn't connecting.  I have tried multiple times to log in and deal with this but it keeps saying I need to type the 6 digit code in, I agree and th...