Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am trying to renew my subscription and it says 'payment failed'.I have entered the right information. Why am I not able to pay my bill?
I've searched the local Walmart, Staples, ESSO, etc. Can't find a Public Mobile top-up card.Is there a store that carries these? Can I order some online for my kids?
I have tried all yesterday and today ro get live support as I am also having issues importing g my old number. When I go on chat they send me a text to Koodo who will not help. If you have a number I would appreciate having it
can I get promo for $26 / 20gb plan. please help customer support.I am on 23 / 6gb now
Hey there,I hope an Agent sees this as PM does not have any hotline.By accident, the Credit Card of my wife was cancelled which led to her Public Mobile payment being declined. Now her SIM is deactivated. We were not able to add funds to her account ...
*#*#86583#*#* I DIAL RESTARTED BUT I HAVE SAME PROBLEM INCOIMNG AND OUT GOING CALLS NOT CONECTED
I am looking for the 250 MB, 100 min Canada-wide calls, which I am subscribed to, but can't seem to find it. I need to refer another person.
I registered for esim and cancel it the second dayWhen should i got the refund of 40.25$
Got a new phone, tried to sign in on PM app but is sending verification code to phonenumber. Account is now locked for the next 22 hours.I don't know how to contact an agent.I am writing this on behalf of someone else since they cannot login.
I'm locked out of my account and I cannot activate my sim card. I need to chat with a customer service agent. How do I do that? Thanks
How do i login without eversave i need to cancel my account but i do not have the cell number to authenticate
If I would like to refer a friend, what can I do？my friend how do know my refer code？hove someone help me ？please 梁
I referred a friend yesterday but he forgot to apply the referal code when he signed up. Can we claim this after the fact ?
I'm lodged a complaint with the CCTS(an agency funded by most telecoms in Canada, to mediate issues that arise between telecom companies and their customers), re: Spooling, as I am being harassed by someone, or some entity, that has the ability to ca...
How am I able to speak with an agent? A week ago I was able to talk with agents directly in the chat. Now it wants me to submit a ticket and wait forever. I submitted ticket Monday it is now Thursday and I’ve heard nothing back. I still haven’t rece...
I am thinking of switching from my current 3G plan to a 4G plan that is $2 more a month but I don't want to lose my current add-ons I was gifted by Public Mobile yrs ago for being a loyal customer.If I switch to this new plan will my add-ons carry ov...
I purchased this prepaid line for a month back in Oct 2024 however I just noticed that Public Mobile was keep deducting money from my credit card without notifying/emailing me. Please cancel my line ASAP and refund all of the payments that've been ma...
Hi, Im getting an error when I try to change my subscription. I tried both Change now and change on renewal date. Submitted the ticket, but it's been more than 24 hrs, hasn't heard back from them
What company does public mobile use for their device protection plan. I cancelled my plan but am still being charged $10 a month for 6 months now
Hi,What is the step by step procedure to apply reward points toward my bill? Thanks
Hello. I paid for this company's plan in advance in South Korea before entering Canada. Then, I tried to turn off the Korean number of my mobile phone eSIM and activate the Canadian number to get the authentication number, but it didn't arrive eve...
I currently have an Esim. I have a new phone that needs a regular sim. I want to transfer my account to a regular SIM card and pick it up in store. I live close to Halifax, NS. Is this possible?
I want a refund on a plan that was never activated by public mobile. I don't want to deal with public mobile anymore.
I subscribe to a can-us-mex subscription plan because I would be travelling to Mexico. Upon arrival, I realized my data is not working (in mex). Im having to turn on "data roaming" which I think I shouldnt need to. Has anyone had this issue and know ...
My account is paid, but I am locked out of my account Why, and how to reset?
Hello I just recently posted over from Rogers and using a d iPhone 15 I am unable to receive any text messages but data and calls are working fine. I am. It sure what t/s steps I can do I have reset the network connections and still has no luck.
Dear Public Mobile Team, As members of the community, we appreciate your efforts in providing affordable mobile services to Canadians. However, we would like to request a free or low-cost GPS/GPRS access option, especially for those who rely on navig...
Hello, currently on my account I get a $9 discount each month. I'm looking at changing plans though. If I change plans will I still get my $9 discount or no? Thanks
Can anyone please tell me why I am being charged $ 33.08, including GST, when I changed my subscription to $30.00 plus GST? Your help will be appreciated.
Hello, I had put in a request to port my number today at 12:45pm. My number was initially with Rogers. I called Rogers and they mentioned that my porting request was successfully approved and processed. My previous SIM with Rogers doesn't work any mo...
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