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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 1679 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3428 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 32719 Views
  • 148 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 44391 Views
  • 182 replies
  • 30 Bravos

SMS problem!

I don't get SMS from foreign country from particular number. Public Mobile get them but I don't get them on my my phone.

BELMNS by Great Neighbour / Super Voisin
  • 87 Views
  • 1 replies
  • 0 Bravos

ALL SUBSCRIPTION PLANS NOT AVAILABLE TO ME

I do not need data because I use a flip phone. I click "subscriptions" at the bottom of the page and it lets me see a $19 plan. But instead of letting me subscribe it asks me to log in, even though I was already logged in.When I click the "log in" bu...

Figgy by Great Neighbour / Super Voisin
  • 216 Views
  • 3 replies
  • 0 Bravos

Using rewards

Hello,I have 24.2 points. The item I wish to purchase costs 25 points in the catalogue. My question is can I use my 24.2 points towards an item that costs 25 points? Thank you Lauren

Laurie15 by Great Neighbour / Super Voisin
  • 153 Views
  • 2 replies
  • 0 Bravos

verification code sent to new number but no signal

Hello, I recently subscribed to a plan and purchased a SIM card. Before inserting the card, I logged in and selected a new number. However, after inserting the SIM card, I had no signal. Upon logging in, I was prompted to CONFIRM YOUR IDENTITY, and a...

Pingzhen by Great Neighbour / Super Voisin
  • 175 Views
  • 3 replies
  • 0 Bravos

Wrong phone number

I mistakenly put a wrong digit in my phone number to port! How do I remedy this?

Oilboy by Great Neighbour / Super Voisin
  • 130 Views
  • 2 replies
  • 0 Bravos

Resolved! Cancelling account after failed activation

Hi,I just opened a new account, subscribed to an ESIM, then deleted the ESIM by mistake. Now I'm unable to log back in as EverSafe is requiring me to provide both an email OTP and a phone number OTP and the phone number never registered.I want to can...

gary100 by Great Neighbour / Super Voisin
  • 182 Views
  • 1 replies
  • 0 Bravos

Bill Statement

Hi, May I know how I can get the bill statement for Public Mobile? Also, I plan to change the Canada charge card to my USA card, but I cannot type the USA address, in this case, may I just randomly type a Canadian Zipcode?

HandsomeMan by Great Neighbour / Super Voisin
  • 141 Views
  • 2 replies
  • 0 Bravos

Phone service down and cant login

Hi,My phone service stopped working all of a sudden midday. I paid my last bill so not sure why it is not working. Also, when i tried to login to check the status of my account it says "Unauthorized - For security reasons, we couldn't log you in at t...

shuaib2s by Good Citizen / Bon Citoyen
  • 270 Views
  • 5 replies
  • 0 Bravos

Compatibility

Can I enroll with public mobile even if my phone  is not 5g compatible?

Brianne1 by Great Neighbour / Super Voisin
  • 283 Views
  • 7 replies
  • 1 Bravos

Resolved! Problem transfering phone number from 7-11 Speakout

My partner and I bought two chips and were porting our numbers from 7-11 Speakout to Public. I went first, created an account, payed the subscription fee, activated it, and then used the tool in My Account to transfer to my previous number. The trans...

Dani7 by Great Neighbour / Super Voisin
  • 377 Views
  • 8 replies
  • 2 Bravos

$35 Canada US Mexico plan

It seems that Public is now not really offering plans that are lower than your current plan. I currently have 50GB $35 Can-US Plan and would like to get the Can-US-Mexico 50GB $35 Plan that seems to be out there. However in my account I only see the ...

ahend by Good Citizen / Bon Citoyen
  • 418 Views
  • 10 replies
  • 0 Bravos

Automatic top up charge

I just saw that I’ve been charged a $30 automatic top up – what is that?

YassaraM by Great Neighbour / Super Voisin
  • 310 Views
  • 4 replies
  • 0 Bravos

Transfer a number from koodo

I have tried to activate my esim and when I log into the app it tells me to get support, but I can't get back to trying to activate the e-sim. 

Phone- by Great Neighbour / Super Voisin
  • 234 Views
  • 7 replies
  • 0 Bravos

SIM card delivery delay

I ordered my SIM card over a week ago...how do I cancel the order and get a refund so I can just go to a local store and pick one up?

CTse2025 by Great Neighbour / Super Voisin
  • 217 Views
  • 4 replies
  • 0 Bravos

1 before area code when calling

I sometimes have to put a 1 before the area code when calling and sometimes I just don't have to. (For the same number that is a local number). May I know why this is? Sorry if this is a silly question, I just recently subscribed.

MailMade by Great Neighbour / Super Voisin
  • 236 Views
  • 7 replies
  • 0 Bravos

Resolved! Charges for a pay-as-you-go deactivated number

I used to have a pay-as-you-go plan for $16/month that I deactivated back in Feb. 2024. In November 2024, I started getting charged $40 each month by Public Mobile even though I don’t have a plan anymore. Also, these charges are on a credit card that...

TAJ1 by Great Neighbour / Super Voisin
  • 238 Views
  • 4 replies
  • 1 Bravos

Landline phone transfer to cell phone

trying to transfer my landline phone number (xxxxxxxxxxxxxxxxxxx) to my cell phone (xxxxxxxxxxxxxxxxxxxx) unable to navigateto my account as I cannot see it in the sign in page 

Franklab by Great Neighbour / Super Voisin
  • 176 Views
  • 3 replies
  • 1 Bravos

Resolved! Public Community Points

I heard that you can earn 20 points per month just by chatting in the community and asking questions. Do the points vary or can every earn 20 and how will you know? I just want to know more details 

Resolved! Travelling outside my service zone.

Hi there,I am travelling and planning to use an e-SIM for my data coverage. My current plan is US/Canada. Do I need to do anything to prevent unexpected charges from Public Mobile? I understand that I will not be able to receive or take calls. If som...

Andrew145 by Good Citizen / Bon Citoyen
  • 326 Views
  • 2 replies
  • 0 Bravos

Changed my eSIM during outage window not activating

I bought a new eSIM on a new device in order to use my existing phone number on the new device, but now I see it won’t activate. It is just hung in activating. is this because of the outage window? How do I fix this?

ID-Sr by Great Neighbour / Super Voisin
  • 111 Views
  • 1 replies
  • 0 Bravos

Reward Points

Hi Public Mobile,Recently redeemed 500 talk minutes for $5.00 from my reward points, when looking at my payment history this $5 has been deducted from my balance of $30.00 I had, would you please explain why?Thanks,Ariana

ArianaAghaei by Great Neighbour / Super Voisin
  • 196 Views
  • 3 replies
  • 0 Bravos

ADDRESS

How can I change my address

Swixski by Great Neighbour / Super Voisin
  • 200 Views
  • 6 replies
  • 0 Bravos

Resolved! Hotspot

I've been having issues with my hotspot, I turn it on and can connect my iPad to it, but when I go to use the Internet on my iPad it says "safari can't open the page because the servers can't be found" I've been having this issue for a long time. If ...

Spaetzel by Great Neighbour / Super Voisin
  • 197 Views
  • 2 replies
  • 0 Bravos

Resolved! customer support agent?

Hi how do I message a customer support agent on here? The tickets rarely work and I keep timing out and getting logged out. Basicly I thought I cancelled then it said payment failed then I decided now to reactivate my public mobile number and end up ...

TommyBey by Great Neighbour / Super Voisin
  • 251 Views
  • 2 replies
  • 0 Bravos

OnePlus 13r Canada MMS not sending

My MMS messaging is not sending MMS outwards. I checked my imei and it said it is not being supported. Curious if this is the cause the imei is not supported? I checked the APN settings and they match. Thanks in advance 

Ricefields by Great Neighbour / Super Voisin
  • 246 Views
  • 4 replies
  • 0 Bravos
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