Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, Does anyone have an idea why the data usage displayed on the web portal (desktop) is displayed in 2 chunks of identical times for the same day? Please see the snapshot below, where I have highlighted the times in yellow colour. Thanks
Accidentally locked my sim trying to lock it when my iPhone got hacked . It’s still locked no service is til I get the pin . Pls help I’ll be here!!
I just noticed it right now, so thought of asking, what this is about? I have not subscribed to any new add-ons though
I subscribed to canada-us plan. It took 10 days for my physical sim to arrive. Then I activated it after a day. Question - when does my billing cycle start? Is it on the day I subscribed to the plan or the day I actually activated my physical sim?
A friend of mine is with Rogers & wants to move to PM. But has no clue how to find the account number as her account has logged out and she cant find the password. I have suggested looking for her past bills, but I was wondering if it is not a good o...
Logged in to my account and the banner ad is advertising the $2 discount for auto-pay.Talk about a bait and switch!
I will be in Mexico for a month. I need to send and receive text messages to and from Canada. I have unlimited international texting plan. Public says that's only useful for me while I am in Canada. Public also says I can buy an addon for texting w...
With the switch from Rewards to Points, I understand I was supposed to receive bonus data. However, I haven’t received anything.
So previously when looking at the Discover Rewards system, it showed that they would offer 1 point per month that we'd been members, but now with the forced migration, that part seems to have been removed...is that to assume that they'll no longer b...
For months now my phone has been unable to receive images or group text messages. when one is sent, my device shows a download icon with text stating "tap to download". nothing ever downloads when i try. i have tried everything on the internet to fix...
Hello Public Mobile community,When I just logged into the pm app I noticed a popup that discussed moving to the new rewards system but no "yes or no" options. Can you please let me know how opt out of this move and stay on the old rewards system? Sor...
I’m in the US and recently bought a iPhone 15 pro max. I’m trying to buy an eSIM through the app but it’s saying my phone is not eSIM compatible. Am I missing something? It’s a brand new iPhone and it’s already using an eSIM with AT&T.
I recently switched to PM from a different provider for the new 34/month 5G plan which allow me to use the cell phone service in Canada-US without paying for roaming charges. Now I want to know, is this plan or promotion going to expire anytime soon ...
If I pay for a plan and order a SIM card, how long do I have to activate the SIM card without risking losing the plan I just paid for? My goal here is to lock in a plan price but start the service as late as possible so I have less time and a lower ...
I tried to transfer my number from Koodo and it stuck Subscription Not Activated as last step. What should I do? Thank you!
Received text message as below. I need my old number back. Please help me.Public Mobile message: We've attempted to reach you to let you know that we've been unable to transfer your current phone number to Public Mobile. In the meantime, we've assign...
Hello i think if I downgrade now before end of March will we still get the bonus 250gb?
Hi there,My entire family is with public mobile and joined at same time - and all of us are still in the old rewards program. Everyone in the family got the text message saying 240gb bonus data will be added to their account, BUT I got nothing in my ...
How can I understand if I am new rewards they're talking about because it has been a long time my account had problem so I didn't inter in my account at all. I feel like I am in a good place but I'm sure Thank you so much.
Hi,After researching on various forums, I've recently come to know that Public Mobile plans on making changes to my plan. When I originally signed up, Public Mobile employees confirmed that the plan would never change as long as I was an active custo...
Message said to contact for help. New activation with physical sim.
Confirmed with three callers today. They are unable to hear me but I can hear them crystal clear.Edit: I just turned off 5g and turned on 3g and voice works perfectly! What the heck is going on with 5g? I noticed for the first time yesterday HD+ was...
My husband's account has been locked out for 3 days!Nothing works getting in even changing pwd. What can he do?
right now, i have $4 each month,going to reach 5 years in June .how this is going to work and being calculated once the new reward kicks in?(I understand you get $10 after 12 month), does that mean I lost $48 (almost 60 after June) each year?I am on...
Hi, I;m not able to log in into my 14 years old account with his email adress. please hepl. I;m trying to upgrade his plan.
Hi, my daughter has not been able to log into her account since early December. She was logged in with an email address that got closed. She's not sure if she tried changing her account email to her new one. The problem is that she is not sure wha...
Hi,I can't send pictures to two of my contacts through text message.I have an android phone and noticed this problem about a month ago. Please rectify.
Hello, I am currently on a 90 day subscription and I get 60 GB data at 4G speed (only in Canada), and I pay $102 upfront, which comes out to about $34/month. I received a text from Public Mobile saying I can get a 5G 50 GB Canada-US plan for as low a...
Let me get this straight!!!$1 recruiting new customer keep because they use us as an free cow hauling in new customers for them.But loyalty rewards cut our benefits. Our $1 cuts to 20 cents. Since that's how public mobile shows appreciations to loyal...
I am going out of the country this summer - to Ireland and other places in Europe.Does Public Mobile have a good plan for this? have other found it's worth getting?
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