Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I want to get a SIM card for a second phone added to my account. How do I do this?
I am being billed twice a month on my credit card but my account receipts only show 1 payment What is going on
I have no network access this morning so I can't make, receive calls, or text. This is the first service interruption I have experienced in 4 yrs since signing up with Public Mobile. Sent a PM to CS agent.
Dear, I just bought a new iPhone 16 with eSIM only . I want to change my current physical sim card on the old phone to the new iPhone with eSIM , without changing my current plan and number. Could you please let me know how to proceed? Thank you.
I cannot seem to login to my account via app or web. I know my password and ID but then the login just hangs forever.I have already tried to delete the app and reinstall it but still does not work.Thsnks
I dropped my phone and got the replacement phone now. But I need a new sim card, where can I buy?
my account number its not displayed at the top of the page, below my name
Can I use PM service in Alaska with my Canada US plan?
How do I change my home address and postal code
How can I reach you?
The whole reason I switched to PM was to be able to have a low data plan, is that not accessible once you start with the higher priced plan?I got lured to get the great price for what you get....thinking Id try it for a while hwv Im using very little...
Public Mobile support I have been trying to check my usage for the last week. I checked every day but the usage is the same. Why? I don't mind usage does not increase but I just need to plan my usage for the rest of the cycle thanks for your help
Travelling now, trying to access My Account to suspend account, it sent 2FA code to my phone. Turned on roaming but still not receiving it
Can I purchase a pkg to travel through France and Belgium
Wondering if my data plan will be accessible in the US?
Hi, this is just some added information on some questions I received from the community. I currently have an account with Koodo, and it is not prepaid. I signed up for a Public Mobile account and prepaid for the first month as well as purchasing a si...
Hello,I was curious how to downgrade a plan. Lower cost plans aren't shown on my account
I missed updating my new credit card payment with Public Mobile and got it corrected. But my wife's phone was not put back on our account. Could you please add her back (xxx-xxx-xxxxx). Thank you.
Hi, I initiated a transfer request to transfer my number Public Mobile i want to cancel it and get a new number from Public Mobile. What's the best way to get this done? Thanks @CS_Agent
The system activated auto payment without my permission in a useless account and the sim card doesn't work since 3 mouths because its my desire. I requested a refund, after one week, no answer!
i used to be with public mobile, had some issues with device compatibility and ended up switching company's i would like to transfer my old number but my company said i need to contact public mobile first do i need an active device to private chat wi...
Couldn't update new credit card information.
Curious, will the new international plan cover me in places like Mexico Belize Honduras and the Bahamas. I see the can/USA roaming but can I send texts or receive texts while on the islands? Just wondering if this plan is worth it or not. Sasktel doe...
I'm transferring my number from telus. Everything seemed to be going okay. It was very clear that i needed to respond to the text from Telus to confirm my transfer, but the text came in and then my physical sim was deactivated (I guess?) before I cou...
Hi Public teamI just thought I report a minor issue .. in my payment receipt for Oct 2024 the title is Your Recieptinstead of Your Receipt That is a spelling mistake that looks rather unprofessional. You might want to fix that.
hi Public Mobile customer supportI recently changed my subscription from 19 dollars a month to 23 dollars per month. PM deducted the amount from the amount in my account. But when I checked my subscription, it shows that I am still on the 19/ month....
I was browsing plans and clicked on one to view the details or something and it began a registration. Now when I sign into my account, I can't view any account details. I am stuck on this new line activation page. Can an admin please reset my account...
Do I need to sign a contract to get a 4G plan
Hello,Can somebody let me know how I can cancel my subscription because I have not received SIM card yet.It looks the address of shipping is wrong and I do not think I receive it sooner or later.I want to cancel my subscription at this time.Thanks.
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