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New phone, old one data wiped.

My son didn't follow the correct procedure to transfer eSim and activate his new device. Now he forgot his email associated with his PM account. After clicking on the forgot email link he is asked to enter his number. It then says invalid number. Pro...

Sign up error

My daughter signed up with Public with permission to use my credit card because I agreed to pay for her cell phone. In error she created the account for a NEW number instead of transferring her old number. I am now paying for a cell plan she hasn't a...

number invalid??

My son forgot his PM email address. Clicked the forgot link. Enters phone number, says invalid?? 

Lost Phone – Unable to Receive Login Verification Code

I lost my phone and now I’m trying to log in to my Public Mobile account so I can change the sim to use the number on my new phone. The issue is that the login verification code is being sent to my old phone number/device, which I no longer have acce...

Subscription

Do I have 4g or 5g

Phone not working

Can't call or receive calls

Suddenly Not on a Network

Hi,I'm hoping someone can please help me.I've been a PM customer for many years, on the same phone. My account is up-to-date.Suddenly today my phone stopped taking or allowing outgoing calls.I tried restarting the device. Tried toggling airplane mode...

how do i get my invoices

How can I activate my sim if I do not have a phone that can get app?

Hello.My phone does not get applications, how do I activate my sim card?Thank you

PMDATA10 Offer on upgraded text offer

If I upgrade from my $24 8gb account to a new text offer I’ve received for $25 10GB, will I lose my PMDATA10 bonus offer I’ve already applied? Or will I be able to reapply it once I’ve upgraded?

Is there a way to downgrade plans

I'm on a $35 one I don't use nearly enough data to justify it

Can't receive phone calls

Finished transferring my old number to Public Mobile, I can make phone calls, send and receive texts but can't receive phone calls. Why?

Complete activation

Complete my activation please Using my old phone number  

My phone number isn’t working

When people call my phone it says it’s not in service but I can make calls. I cannot recieve or send texts. This is a new number I just got with public

Subscription Change Failure Since January – Immediate Action Required

Dear Customer Support Team,I am writing to formally complain about an ongoing issue with my subscription that has remained unresolved since January.In January 2026, I changed my subscription plan. However, the new subscription has never taken effect....

No refund yet two months after cancellation!!!

Get the lead out - I cancelled my subscription at the beginning of April we're now halfway through June and I haven't seen the refund!!!!! Starting to think the Public Mobile is just a big scam!!! buyer be ware. 

My account is mapped incorrectly!

Hello,I have logged in before and it worked just fine. Now when I try, it sends a confirmation text to the wrong phone number. The last 3 digits shown is completely off from my number.Admin, may you please help? Please DM me.Thanks.

No network connection

I have gone through the trouble shooting tips and reset network settings as the chat bot suggested. Still in SOS mode. This happens frequently. What can I do? Is this something that is often a problem with Public because I may have to switch carriers...

No phone service

I am getting a message that my service has been suspended !!!!

@Cs_agent

Lost my phone now I want to get a new sim card from the store and it says my number is  not found.

forgot to add the promo code

I switched my plan today from a $30 plan to $29 both Canada US but I forgot to add the promo code for the extra 10 g for two years. Now I don’t see the offer on my app is there anything I can do? 

impossible to speak to reps

every single month I have an issue with resubscribing to this service, either it takes days for my data to work, or like is happening again right now I get multiple charges for a single subscription. Frustrated with creating tickets every couple week...

invoices / billing

I'm a customer of your cell service. How can I contact support?I'm phoning from Spain but the call autoendsour user is: xxxxxxxxxxxxxxI need the last invoiceEdit by Dunkman: removed personal information