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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Need Help Porting my number

I am attempting to port my number from Public to PC Mobile, but I have not yet received the confirmation message from Public. It has been over eight hours since the request was initiated. Could someone please assist me in expediting the release of th...

Port number

I missed the 90 minute window to port my number. How do I get public mobile to resend the text to port my number?

Credit

I just joined and was suppose to get a credit as a friend sent me the text for it but I don’t see the credit

Payment Invalid

I am trying to buy an esim but it keeps telling me my payment is invalid even though I am using a Canadian issued credit card

Switching plans

I am thinking of switching my plan from 25 to 29 dollars a month for 10 gb of data rather than 4. Today is the second day of my 4gb monthly plan, but instead of charging the difference between the two plans and just adding more data, it wants to char...

Missed a payment that lead to the subscription expiration. Subscription Amount increased on login.

My credit card expired and I missed my payment. Got the below error message when I login in:Error Message: Your services are on hold due to the expiration of your subscription. If your services are on hold for more than 90 days, your account will be ...

No service

Cannot make or receive calls. Text still works. Account balance is zero. HELP!

Esim

Transferred from old provider to public network wont connect. I believe it is a problem with the esim said i might need another one which i did it charged me money for the second one and it wont work either. Dont know why and would like a refund on t...

Not receiving text messages

Hi there, Im not sure what has happened but at some point yesterday I have stopped receiving text messages. I need this service so please help, and let fix this issue ASAP. I have tried restarting and powering down my mobile device and both have not ...

Public Mobile Promo Question

Got this from SMS"Public Mobile here. Give your wallet a break with $5 off your bill for the next 3 months while you stay on your current plan."No clue how to redeem it. Thanks.

Resolved! Will public mobile still charge me after I ported my number to other company?

After I ported my number to another company, I could not log in to check anymore. Please advise how to cancel my account.

Switching providers

Can I transfer my phone number from public mobile to another service provider? I really like public mobile but I require wifi calling.I moved several months ago into a dead zone. I have to travel several minutes down the road to get cell service. T...

Resolved! Sim card stolen

Need to suspend but code to verify myself is going to a phone they put my SIM in

5G SiM card?

Trying to figure out if my SIM from public will work on a new phone that is 5G...current phone is not (Samsung S10)All the information my phone give me about the sim is that it is LTEDo I need a 5G phone before it tells me if it's compatible or not....

WILL I HEAR FROM THE CUSTOMER SERVICE AGENT TODAY THIS WAS NOT FINISHED YESTERDAY?

duplicate thread

Resolved! Phone issues

Hi my plan don’t expire to dec 9 and I have no service why

Double charged

I noticed public mobile changed 20.34$ for dec. Then I logged into my profile and found pubic mobile recently changed my subscription from 15$ to 18$ per month with 250m data and 100 min talking. I changed my subscription into 18$ for 1g and unlimit...

Double charged

removed duplicate content

Resolved! Billing error

I got charged twice of the amount in my account. I tried to submit a ticket for my concern and no one followed. I was charged $38.08. Can I get a refund or just use it for my next due month?

Esim QR code to set up new phone

Hi I need a QR code for my new galaxy s25 ultra

Porting

I attempted to port my Fido number to Public Mobile.While my Fido SIM was temporarily removed, the porting authorization message was sent.Unfortunately, the response time expired before I could reply.I have since reinserted the Fido SIM and sent “YES...

ESIM QR Code

Hello, switching phones from an iPhone to a Samsung. I purchased an esim but have not received a qr code via email yet to activate it on the new phone. Any assistance will be appreciated, thanks!

Refunding this new subscription and sim card

Hi,My mom needed assistance with getting a new plan, I was not aware that my sister had started a plan for my mom previously through Public Mobile, and so I thought it was another provider. Thus, I started a new account with this plan:$20/mo4g speed1...

Resolved! Cannot complete a call

I cannot call a specific CTExel number. All other calls work normally.This CTExel number can receive other people's calls normally.This CTExel number can call me normally.Could you please help?

activating account

I've installed the SIM card, paid for the subscription and downloaded the public mobile app and followed instructions. When I get to step 4 finish activation , the 3 steps further down the page are all greyed out and I can't complete the subscription...

increase the charges of plan

duplicate thread

switching phone plans to a new phone from a broken one

Hello, my boyfriend broke his iphone a week before it was due for bringback with telus! So he bought a brand new one. He cant see his IMEI or his SIM #. He needs this set up in the next 24 hours as we are going on a holiday. Can someone help?-Andrea

3G vs 4G

I’m paying for 4G, and only have 3G showing on my phone. Any ideas why? Is there a big difference? How do I correct this?

any $15 plan now ?

merged duplicate threads about the same topic

Allow Access to Cheaper Plans

Since we are pay as you go, and not signing on to 1 year or 2 year contracts. When I'm done paying for the month, I should be able entitled to see all the plans available to me, not just the plans that are more expensive. The existing customers shoul...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Need Help Porting my number

Port number

Credit

Payment Invalid

Switching plans

Missed a payment that lead to the subscription expiration. Subscription Amount increased on login.

No service

Esim

Not receiving text messages

Public Mobile Promo Question

Resolved! Will public mobile still charge me after I ported my number to other company?

Switching providers

Resolved! Sim card stolen

5G SiM card?

WILL I HEAR FROM THE CUSTOMER SERVICE AGENT TODAY THIS WAS NOT FINISHED YESTERDAY?

Resolved! Phone issues

Double charged

Double charged

Resolved! Billing error

Esim QR code to set up new phone

Porting

ESIM QR Code

Refunding this new subscription and sim card

Resolved! Cannot complete a call

activating account

increase the charges of plan

switching phone plans to a new phone from a broken one

3G vs 4G

any $15 plan now ?

Allow Access to Cheaper Plans

Porting from Fizz - wrong account number

Porting issue - Resolved

Subscribed to 20$ plan but when activating/subscri...

Referral code

Cannot transfer (port) the number from Telus