Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Yesterday (October 19th,2024) I bought a physical sim card and I went on this website to activate the sim card. I was able to go through the process of activating it, then it mentioned that it'll send me a confirmation verification code with my phone...
I purchases a subscription plan and tried to activate my esim on the app however it failed. i contacted support and they said it was because i deactivated my line with the old service provider? but i only cancelled my old service during the transfer ...
I think there are glitches and discrepancies in the app and desktop website.I can see the $23/6GB/30d plan if I try to make a plan change in the PM app (note that I actually want the $22/90d plan, which I've highlighted in yellow below in the left sc...
Hey all, so I recently picked up a new iPhone but unfortunately I had to return it, during the activation I transferred my number to the new service.Anyways I'm looking to reactivate my old account and transfer my number back.Does anyone know if this...
I have not received my carte Sim yet it is going to be more than 10 days! i would like to know if I am going to receive it eventually
When I purchased long distance add-on minutes, I thought I could start using them immediately. But for the first couple of days, I get an error message that says I don’t have minutes. Then it starts working. Does it normally take this long for the ad...
I was a public mobile user and switched to other network recently. I can see that public mobile now has a 30$ 4G plan. There it is mentioned that the 3rd month will be free. Does that mean every 3rd month will be free or the offer is applicable for a...
I am currently on the $30/15GB Canada subscription I had switched to the $30 Canada / USA plan upon next renewal. in the app I can see there an international $30/month plan with 100 mo long distance minutes, 20GB data within Canada and USA. I choos...
Hi, I cannot activate my esim with eversafe because my phone is in SOS mode and cannot receive text. please advise
i have had a $15.00 account with Data , this last month i lost my data and don't understand why. i got a notice that i had used 90% of my data . Shortly after making my monthly payment i got a notice that i had used 100% of my data. i made my monthl...
what is this? I just tried to sign up but it will not send a confirmation to my new phone number cause it won't register with my phone. Is this website a scam? I'll be filing a chargeback if I don't get a prompt response!!! Very bad service, steal my...
Hi, my boyfriend is in the USA for a month now, and he has absolutely no service anywhere ! He is with his friend who have no problem getting a service! Both have an Iphone 6s with the same IOS, but we are on the PM Canada/USA plan and his friend is ...
Why am I suddenly losing total Public Mobile coverage? This seems to have started after I logged into my account and looked at the different plans. I never chose a new plan, just looked. I either have to turn my phone off and on or take the SIM card ...
I am moving from Ontario with area code (416) to Alberta area code (780).Do I need to change my number? What are consequences or considerations?
I am trying to make a payment with a voucher
Can not access my second Phone Number Can not retrive info to change payment
Does the plan change after i made the payment.Thanks.
I have installed my new sim card in my new phone but don't know how to transfer my services on to it.(my service on hold because that phone was stollen)hence the new phone and sim card.Thank you
How do I get puk I just got locked out of my sim.
I’ve been a loyal public mobile member for over 2 years now.Can you switch me to the $23 plan with 6GB Data and unlimited texting, as I am currently on $30 plan but my budget is lower now.my number is (587) xxx-xxxxThanks
My phone was stolen can’t get into my account without them sending a verifying code to my number which cause my phone was stolen I clearly can’t get the code so I’m locked out need help contacting anyone that can help
Why does pin no. on payment voucher not valid
So I think i messed up! My renewal isn't until Oct 25. But I wouldn't have enough to renew the same plan. So I changed the plan to a lower one and did the change effective immediately! So now I paid for that new plan and I wasn't close to my used d...
I am wanting to transfer my daughter's phone number from rogers, but it was recently stolen. So I don't have access to sms or anything other information. I have access to the rogers account but they told me that I would need to make the transfer from...
I am truly sorry I read it wrong no data has been used.Sorry again and thankyou
Hello,I am trying to subscribe to Public Mobile. I entered my payment information and was charged, but then I got error O8102 saying there was an issue creating my account. Can you advise on how I can complete my account set up?Thank you.
This has never been an issue , but I am no longer receiving pictures messages? I am only able to send but not receive Note: I have not changed anything recently and still sending to same contacts.No issues ever, only in the last few days... Any sugg...
My husband referred me to Public Mobile today, and he helped me complete my application. I am on and have phone service, but we did not see any prompts to enter his "Refer a Friend" code.Can someone please help me send an email to a Customer Service ...
Hi i registered for an esim, but my phone does not support it. I got new sim card, but cannot sign into my account to register the new sim card as it sends the verification code via sms. Please help.Thank you
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