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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Roaming in Europe

Hey allIs there a way to get data roaming in Europe? All I saw I could buy with my points were minutes in a few different countries, but nothing in Europe beside the UK.

Resolved! setting up eSIM on iphone 17

I have an iphone 10 and wish to use my number on my iphone 17. Says I need to contact Public mobile support for assistance.

Issues with CS support

I had a plan from 2016 that I was trying to switch over to one of the new Can-US-Mex plans. Everything was scheduled to be switched over on the 11th. Unfortunately there were some issues on the public mobile side and instead of starting the new plan...

800 Numbers

Why can't I connect when I dial 800 numbers. All it ever says is number cannot connect as dialed

Request to Schedule Plan Cancellation and Advance Payment

Hello,I hope you are doing well.Due to the refusal of my temporary residence permit by Canadian immigration, I am in a situation where I must leave Canada on short notice. Therefore, I am contacting you to ask whether it would be possible to automati...

Change payment to different bank

I would like to print an invoice, which can be self generated on my computer. and April 13 is the bill date.. How do i do this.I do not know how this bill was paid in the past, so I will use my account with CIBC to pay this current bill and all fut...

Resolved! Payment

Hello,Why my last monthly payment went up from $20 to $24?I didn't make any changes to my plan.Thanks

Resolved! Lost my phone

Lost my phone with a SIM in it I have ordered a new SIM but how can I change to a new phone with the same phone number need help

Resolved! Anyone else experiencing slow to almost no data speeds?

I live in Newfoundland and in the area I am (Cape Saint George), many people beside me are experiencing the issue of having data but its so slow it almost not exist. This been going on last few days.

Horrible customer service

So I double paid my account in error because the Public Mobile payment system is inefficient which resulted in my double payment. I asked for an immediate refund that took seven days for a response, just to tell me what youre going to do with my fund...

Update payment visa #

Help — difficult instructions re updating expiry date re visa

Can't access account

I have active account for my father. But I cant get log into it. Hoping to find a solution. Dosent matter what I do say email invalid. I can get in this account and this isnt the correct one.

Resolved! Pre-authorized payment issues

The payment method on my account is accurate but it won’t take the payment.

Kids Watch Activation

I have a kids watch phone that doesn't have apps. I have a physical public sim card. I payed for service on the Public site and it's directing me to get the app to activate but the watch doesn't have apps. Is there a way around this issue?

SIM issues

Hello I think I’m Going through a SIM cloning fraud here I was wondering if you guys can help me with this as soon as possible

Wifi Calling

When I am in a building that does not have good cellular service, my phone wants to go to WiFi calling and it says that Public is not set up on your phone for that?Please let me know what to do to fix that.

billing new plan today

Where do I ask questions about account billingin messages it asks for a - send to -

My data usage this month is significantly higher than in previous months, and I’d like to understand

My data usage this month is significantly higher than in previous months, and I’d like if anybody has seen this happening to them also.I have a 150GB plan. Recently my data has been jumping crazy amounts day to day. I used to use 5GB at the most on ...

I have no service only SOS

Just newly joinly Public Mobile and I have no service only SOS!!

Missed 90 min reply to port out SIM

Please Port my number to Koodo. Missed 90 min. No sms message received. Live in rural area no service . Please manually port my # to Koodo.

Tried to change my phone and I’m only getting sos

Just switched to a new phone and it’s showing my eSIM and my number but no public mobile. Just SOS

account number

what is my account number?

Northwest Territories phone number

I am trying to set up my phone, but no numbers are showing up for me to choose from

Update credit card issue

Hi everyone, I have tried several times over the last few months to update my credit card info on file as it was set to expire. I have now lost service because I forgot to reconcile the issue sooner. I tried updating the card in incognito mode, on ch...

NOT RECEIVING CALLS OR TEXTS

My account was supposedly activated end of March, however, it doesn't seem like the number was ported from Virgin Mobile and the PM eSim and VM Sim card are sharing a phone number?? I can't receive incoming calls or texts unless the VM Sim is enabled...

Porting Number from iTalkBB

I have a home phone with iTalkBB, can this phone number be transferred to Public Mobile?

Resolved! Trying to activate my SIM card - new acct.

I have already got the SIM card that I ordered. I created an account with PM on my computer. I purchased a plan and applied the SIM card number. I installed the SIM card in my phone. Then I loaded the app as instructed. The app wants me to purchase t...

Having trouble making long distance call. It says all minutes used up but only 0.71GB used

Resolved! eSIM Not receiving Network

Hi, I’ve now completed all troubleshooting steps on my side as advised by someone in your team.-Installed a new eSIM-Set it as the primary line for Mobile Data, calls, and texts-Restarted my phone multiple times-Reset network settingsHowever, the iss...

Resolved! PUK request

Requesting my PUK info to unlock sim. I submitted a ticket but I’m not if it went through or not there was no confirmation or feedback afterwards. What’s ETA on response time and how do they contact me?

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