Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I just got my phone back from AppleCare and I’m a long-time Public Mobile subscriber. After inserting my SIM card, my phone shows “SOS” and I have no service. I’ve tried everything—resetting network settings, airplane mode, restarting the phone, remo...
My old number was 613 xxx xxx, how do I get it back?
Signed up for 40$, 60GB plan. My account online shows how much data I've used out of a 40GB total. I have taken a screenshot of the plan visible on the website.
On Nov 11th I got a text message from public mobile stating that I can upgrade my current plan, which is $34/M 50Gb Canada-US data to $34/M 60gb Canada-US-Mexico with added 500 long distance minutes on my next renewal date. I just checked on the publ...
We tried 3time to transfer my phone number to public. It is all failed.Rogers SMS: We cannot transfer your number because the porting number user did not approve the port within the allotted 90 minutes. As a result the port has been cancelled.Please...
I just checked my current account subscription and my monthly data allowance was removed. I used to be on the $15 a month plan but the price was raised and now I don't get the 250MB a month. I see that there is a new basic plan for $18 a month that c...
Hi. Quite a long time ago I purchased a sim for my young daughter's phone but didn't end of using it and now lost the sim card. I'd like to cancel the plan attached to her account so I can purchase a different plan and a new sim. I'm trying to reach ...
Why is my physical SIM card does not show the correct number ?
When you get to Mexico do you need to change anything in settings? Or do you use your primary phone in Mexico
Hi there,Is anyone else having issues using ChatGPT's advanced voice mode while on cellular network? I get the error that it can't connect every time. Works fine when I'm on wifi or if I install a VPN to use while on cellular. This service worked fin...
We started a porting out process 2 weeks ago and tomorrow the culrrent subscription expires!! Yesterday, we answered the message from PM where we answered YES we agree to porting the number to another provider. Then we got a message from the new prov...
signed up for canada usa mexico plan showing att i can receive calls fine, but cannot make a call to canada or mexico using any of011 52…001 250…1 250… help.?
Does public mobile have phone purchase plans on time
Cannot send SMS messages to Android phones. Have reset my network settings. Toggled airplane Mode and powered phone on off on, but still cannot send SMS
I just received my credit card with a new expiry date and CVV code. Same card number. How do I update it so I can make payments? Rick
Hi, I can't enter into my public mobile account recently. I do pay 3/5 months together as I m outside of Canada right now. What is the easy procedure to enter into my account.
I have the Canada US Mexico plan. I am in USA, but cannot access public mobile when off Wi-Fi . this keeps coming up when I do;APP MAINTENANCEHang tight! Our app is just catching its breath. We'll be up and running again shortly.I have been through t...
Followed the process of transferring number from Koodo. Said "yes" to their text to confirm transfer. Then app said something went wrong with activating the subscription, but I got an email saying it was activated but no info on the temporary number....
Hi can you help me change my plan to a lower one? I don’t use the internet that much I need to go with the lowest plan possible.
Set up a new phone, with a phone # transfer. Can't text Android with iPhone, but can text other iPhones. Try a sim from another iphone and it worked. Is an issue with PM or do I wait until the number transfer
Dear Public Mobile Customer Service,I hope this message finds you well.I am writing to inquire about a call I received from [Caller Name] on [Date and Time]. I am an iPhone user and I did not receive any notification on my phone—no ringing, vibration...
Good Evening,I just was reviewing my credit card statement for my daughters phone and noticed that I have been charged for the last year for 1 gb data addons. How is this possible if Public Mobile is prepaid and I did not choose a data plan? Is the...
please let me know if you have received the information to update payments
I have been trying to get through to someone and open a ticket for over three weeks as my daughter‘s phone has had no inbound or outbound phone service. I’m tired of paying this bill for a phone that never tracks and can’t make inbound or receive inb...
Just changed credit cards and updated my account. However my second line (wife) was notified that her account has been suspended. This line is paid with same credit card and I assumed that hers would be automatically as well. WRONG. Now I am trying t...
Please advise why we do not have minutes on our account.
Hey,I need your help, my sister is a client and she has no access to the email of the online portal. Her phone got broken and she has esim, how can she get a call to trust the computer so she can get a new esim? Thank you
Hi Team, I just moved over to Public Mobile and I'm having some difficulties with finishing my phone setup. As of right now I am unable to conenct to the Public mobile data network, and I am seeing two bars on my phone screen;1) says SOS only when of...
Honestly.. I've had it. I have 4 WORKING Public Mobile accounts.. this now being the 5th.the phone I have has had a public mobile sim twice before! as early as 2 months ago.BUT since now you are FORCED to use the app.. and it gives you "something ...
Recently signed up, but my number is still not assigned to my eSIM. I confirmed the authorization SMS from my previous provider within 2 minutes of receiving it. This was 18 hours ago and I have data, but can't make calls or send texts. Emergency cal...
