Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Need my service in England

I am in England now and I need my service there, which addon to buy? I am confused

Promo Plan Desired

Why is it that, to get the promo plan I'm seeing, I can only create an account - not log in? I need it IMMEDIATELY or I'm literally switching to Freedom so I can call agents in a call centre. I'm so tired of waiting, because I need the usage out-of-c...

Transfer number

Bell says my number was transferred to Public Mobile but I still don't have service

VoLTE Support For Moto G Power 2024

Hi All,I have the Moto G Power 2024, and I've noticed that the IMS Registration shows as "not registered" and internet slows down while making calls which leads me to believe that it is not using VoLTE.The Telus tool says my device should be compatib...

200MB data reward doesn't show up

On May 19, I redeemed 5 points for 200MB data. As of today, the data has not been reflected in my account.The reward page says------------DetailsExtra Add-ons redemptions will be processed and visible in My Account within 24 hour. Data add-ons expire...

unable to log into account

I ported my phone number to another carrier and now II cannot log into my account is this normal?

Resolved! Account activation

Hello, because I don't have a Canadian creditcard I ask the support what to do. They reply I should go to a telus store and buy a physical SIM card. Now, I have a physical SIM card but still need a Canadian creditcard to activate. Is there any other ...

Im locked out of my account. How do I get back in

I can’t get onto my public mobile account. Im locked out and can’t find a human to get help. Does anyone know how to get ahold of anyone to get into my account. Please help.

Resolved! Phone Compatability

Hi, I am considering switching to Public, but I am not sure if my phone is compatible. I have an LG V60 ThinQ, specifically the LM-V600VM. I am currently with Fido and I guess something isn't jiving well with their new system after they decided to ...

Resolved! New phone, no esim

I bought a new phone that doesn't have esim capacity. Ordered a SIM from Public Mobile and have installed in the new phone and entered the SIM card # into my account info through the app. Still don't have a connection. What do I need to do next?

Data

Was in US this week and I could not text or get on google only phone call when I have north America plan what gives?.. Peter

new plan

I will switch from $29/10G (5G) to $29/20G (5G) on my next renewal date, questions are 1. Will be any switch fee 2.$29/20G is a 30 days temporary sale plan or not Thanks!

Tracking a Physical SIM Card

I saw the FAQ says I can use Canada Post to track my SIM card using my order number and postal code, but my transaction history and receipt do not have an order number? I saw other threads saying it's taken weeks to arrive despite saying "2 business ...

Resuming service

Can anyone help me with making payment to resume phone service?

Degraded Voice Connection Notification

Hi all,I received a text from Public Mobile yesterday notifying me that due to a network upgrade, "after June 3rd, your device may lose or experience a degraded voice connection" and offering a switch to a TELUS plan. Has anyone else received this me...

Payment missing help

Why nobody reply to mei want came back my service pleasei just missed the payment today why it’s wrong to let’s just one day to update no?I updated my card information in my profile please try again

Resolved! Text Message from Public Mobile May30.2025

I recieved a message saying PM was upgrading voice messages systems as of June 3rd. It reads :Your device may lose or experience a degraded voice connection. To help you stay connected we are teaming with TELUS to offer you exclusive savings with 5g...

Charge for using phone in Uk

I am going to the UK is there a roaming pan on public for that area ??

Regarding referral code

Hi everyone how do I contact an agent I have a question regarding a referral code I did input and I still haven’t received a credit of 10 dollars! If someone can help that would be greatly appreciated! Thank you

Recent PM Text

I was already nervous about bringing my business to Public Mobile because of the lack of available customer support. If it turns out my device isn't good enough to maintain reliable service on the PM network long-term, I'll take my business to a non-...

Account suspended

Hi all! My credit card processed the payment today. Recieved a text with verification code I did not request at 4am now my email and phone number are not even registering as valid so can’t sign in. Phone is sos only and service isn’t working.

i lost my phone

i lost my phone and lost access to both my account and email. how do i get into my public mobile account if i dont have all these. can i just use a new sim to recover my old number using a new account?

Resolved! Potential new customer curious about PM reception in basements - Niagara Region

Hello, I just wanted to ask how is the PM reception in basements (for anyone that works or lives in one). I live in Welland, ON and I have an Aunt that lives across town. She's with PM and has no signal issues, but then she lives in a regular house, ...

No option to pay

I went to pay for my subscription and there is no option to pay on my app or on the internet. How do I find it lol. Please and thank you

End subscription

How to end an active subscription ?

Resolved! Rewards down from 5% to 3.7%

Both me and my wife are on the 90 day 9gb $57 plan and since about March 2025, both of our plans are earning 2.10 reward points whereas they were earning 2.85 in all previous renewals. Have the rewards been downgraded or is there a glitch?The differ...

Scam?

I have received the following message: Hi mom, my phon.e went for a swim in the bathroom lol... It's water damaged. I had to get a new sim. Text me on (and here is the phone number). I thought it was my daughter and sent the text to this phone number...

Changing cell phone number from my old iPhone SE to my new iPhone e16

The iPhone E16 does not have a physical SIM card and my cell phone number did not transfer over during setup, I received a message that I must contact Public Mobile. Can you help with with this please?.

not receiving my 50GB Data

Hello everyone,For months now, since I changed my plan to Add Data, I have never received mobile Data on my phone, and the same is true for my son. I am currently paying for services I have not been getting for months now.Please assist

Wrong phone number

I have not been able to activate this account that i have been paying since January because the phone number is incorrect, therefore the code you are sending goes to a wrong number. My number is 780-xxx-xxxx. Please give me a call as my wife’s accoun...

Community

Forum Posts