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Forum Posts

[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Ck_PM by Public Mobile
  • 1686 Views
  • 10 replies
  • 5 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 16859 Views
  • 121 replies
  • 31 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 28205 Views
  • 184 replies
  • 27 Bravos

Resolved! mobile data limit reached

pay for 1 gig, shows i have 273 MB left? also have a bonus 30 GB that i have not ever used, got the mobile data limit reached message two days ago and have no access?

hohawk by Good Citizen / Bon Citoyen
  • 189 Views
  • 2 replies
  • 1 Bravos

Resolved! US Addon

US Addon data not working for my samsung flip 4 as well as my wife's iPhone 12. I have the 15 day addon and tried both manual and auto connect to the carriers.

Lu1969 by Great Neighbour / Super Voisin
  • 204 Views
  • 3 replies
  • 0 Bravos

Resolved! Public Mobile App Login Issue

Hello, Is anyone else having issues trying to login to their account on the public mobile app?I keep trying to login and keep getting kicked out.  

Omni24 by Great Neighbour / Super Voisin
  • 236 Views
  • 3 replies
  • 0 Bravos

Resolved! $34 for 50gb offer

I decided to change my subscription to the $34 for 50gb offer before it was ended. When changing it, I was given the offer to wait until the next renewal or have it change immediately. I decided to wait until renewal so I could finish up some data bu...

Mandy03 by Great Neighbour / Super Voisin
  • 299 Views
  • 5 replies
  • 0 Bravos

Resolved! Renewing an expired deprecated plan

Just curious what happens if I let my old $15 100min 3G plan expire or suspend it for a month. Since the plan is no longer offered, would I be forced to pick a new plan on renewing? What happens to my referral credits? Do they get deleted?

smurfit by Great Citizen / Super Citoyen
  • 248 Views
  • 6 replies
  • 1 Bravos

Deleted

Deleted

Ninah by Great Neighbour / Super Voisin
  • 233 Views
  • 3 replies
  • 0 Bravos

Billing reminders

Reminder for billingI never get email or texts when my bill goes through. Is it possible to set up billing reminders? I'd love to get a heads up, even a text that my card got charged.

Y4J259 by Model Citizen / Citoyen Modèle
  • 174 Views
  • 4 replies
  • 0 Bravos

Resolved! Reward

Why I didn’t get my reward this month as usual? I am a Public Mobile client more than 5 years and I didn’t change my subscription this month

Gigi2023 by Great Neighbour / Super Voisin
  • 199 Views
  • 2 replies
  • 0 Bravos

Resolved! Available phone numbers

Anyone know if you can request a specific phone number or can you only scroll through the list of numbers

JennjennD by Good Citizen / Bon Citoyen
  • 548 Views
  • 16 replies
  • 0 Bravos

How to get a better deal?

With the new pricing structure, my bill more than doubled? Are there better deals out there?

Doggie by Great Neighbour / Super Voisin
  • 407 Views
  • 10 replies
  • 0 Bravos

Resolved! News plans - from 30-day plans to monthly plans?

Hi, I am looking at switching plans now that the loyalty program is off. I am getting this right: plans are now billed monthly instead of every 30 days like my old plan?

THG by Good Citizen / Bon Citoyen
  • 296 Views
  • 3 replies
  • 0 Bravos

dropped calls

I have had six dropped calls today.  This is getting very tiresome.  I have had this problem for a long time and thought it might be because someone is using their car phone but it seems that nobody was travelling on any of the six calls dropped toda...

droppedcalls by Great Neighbour / Super Voisin
  • 324 Views
  • 6 replies
  • 2 Bravos

Refund

How do I get a refund like been trynna figure it out now for like n hour n I hate this service worst thing 2 deal with n they don't even have a  hotline 

Loganpetarts by Great Neighbour / Super Voisin
  • 133 Views
  • 1 replies
  • 0 Bravos

sim card

I tried my public mobile sim card in another phone. It wants an unlock pin. What do I do?

Donnnn by Great Neighbour / Super Voisin
  • 229 Views
  • 5 replies
  • 0 Bravos

Out going calls

My old # ran out of minutes and won’t let login , says I’ve tried to many times when I’ve only tried once ! SO I bought a new plan and got another # and everything works except out going calls ! 

1239 by Great Neighbour / Super Voisin
  • 130 Views
  • 2 replies
  • 0 Bravos

Resolved! Updating PRL

Is PRL (preferred roaming list) still a thing? On CDMA I remember having to update the PRL occasionally to ensure my phone connects to the closest towers.I noticed while trying to troubleshoot dropped calls that on LTE I get a much weaker signal than...

smurfit by Great Citizen / Super Citoyen
  • 167 Views
  • 2 replies
  • 0 Bravos

Resolved! Outgoing call drops

I only have one bar showing, which occasionally goes up 2 bars, then quickly reverts back to 1 bar …don’t know if that has anything to do with it, but my phone just recently dropped 2 calls in the middle of a conversation. 

Eister by Great Citizen / Super Citoyen
  • 284 Views
  • 5 replies
  • 0 Bravos

Resolved! Re: Customer retention

I wanted to upgrade my plan and the the only options I was given were to keep my current plan which is 3.5 years old and now inferior (slower and less data) to plans offered for lower price by public mobile and competitors, pay more for a plan i dont...

JLafratta by Great Neighbour / Super Voisin
  • 325 Views
  • 6 replies
  • 0 Bravos

Service just stopped working

I recently started a subscription and it was working fine for 3 days until I got a text from Public Mobile. It said that the transfer of my phone number was unsuccessful, so they gave me a new number. If I wanted to to use my old number, I would have...

Mel24 by Great Neighbour / Super Voisin
  • 172 Views
  • 2 replies
  • 0 Bravos

How long to receive my sim card?

My phone is unfortunately not ESim compatible with public Mobile so I optioned for the $10 sim card... It was placed may 17th and I still have yet to receive anything in the mail or any kind of delivery updates or notifications through email. I am pa...

Hodgey by Great Neighbour / Super Voisin
  • 198 Views
  • 4 replies
  • 0 Bravos

Changing plan and keeping options

Hi, I would like to know if the 30go fidelity gift I receive from PM will still be working if I change my plan? Thanksss

EvePS by Great Neighbour / Super Voisin
  • 125 Views
  • 2 replies
  • 0 Bravos

Transferring my Voip line to public mobile

I have made a new activation and I want to transfer my VOIP line ###-###-#### but when I request, it says "This number isn't available". Can someone check if my port request has already been made or not when I called the VOIP line, they said they did...

Vijai1232 by Great Neighbour / Super Voisin
  • 185 Views
  • 3 replies
  • 0 Bravos

How to recover phone number from a lost device

Hi everyone!My dad just lost his phone at an airport in Korea. He can't login in to his Public Mobile account since the verification code gets sent to his old phone. Is there any way he can get back his phone number? Thank you 

rringasm by Great Neighbour / Super Voisin
  • 203 Views
  • 4 replies
  • 0 Bravos

Phone dropping

My phone always dropping after few minutes of conversation. I have monthly unlimited plan and payment is automatically charged every month. Don't know why dropping 

Lixia1010 by Great Neighbour / Super Voisin
  • 236 Views
  • 6 replies
  • 0 Bravos
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