Submit Ticket

[Farida1956]

@CS_Agent How do I submit a ticket to resolve an issue? The chatbot doesn't work and everytime i try to the chat function, it gives an error.

[Mariela25]

I am having the exact same problem. No solution yet. Chat box is not working. 

Any updates.?

Thanks, Mary.

[slusagm]

You didn't get to the part to let you submit ticket?

Try trping "Customer support" then "submit ticket" , maybe be once or twice and if will get to the page to actually open tickdf

[Farida1956]

I did multiple times and it gives me this error: 

Something went wrong

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Try again

[slusagm]

Did your try this?

Simply open ticket with PM using Expert Messaging. Click the Orange Chatbot icon on the lower right to start, or use this link https://expert-messaging.publicmobile.ca/guest/chat/

 (Use your Community account to login. For 2FA, you might need to use email to receive if you cannot receive the text on the phone.) 

PM will reply you via Expert Messaging between 9AM-10PM EST (Mon-Sun)

(for help with Expert Messaging, check here: https://publicmobile.ca/en/get-help/articles/expert-messaging )