Payment issue

[Pickles6996]

For some reason when I made a payment using my registered card on file the payment was set on hold in my bank waiting for public mobile to fully accept the payment which could take up until the 28th why would that be when any other time I post a payment it’s accepted instantly and my services are resumed immediately it doesn’t even show on my app that I made the payment but my bank statement shows that i did and it’s public mobile’s end of things that have caused it to happen

[Sansan]

That's strange,  never heard of a payment been on hold when you approve it.

So you manually make the payments each time yourself? This is not autopay?

Once you make the payment the system will quickly verify that there are funds available in your credit card and approve the charge immediately and your phone will work again.

The payment will then pend for 2-5 days before being posted to your credit card as a charge.

So is your phone working now? Did you check the payment section of your My Account? Is there funds in the Available Funds section? Or call *611 from your phone if you know/have a pin to check the status. 

Sometimes restarting your phone will clear bugs and issues.