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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Forbidden A1

After paying for my plan, I was unable to login. It has been over a week. I still have not ported my number over yet.

Resolved! Changing Plans

I just purchased $34 plan Canada wide 2 days ago, but I want to upgrade to Canada-US $40, since i will be going to USA next month. If I "change on renewal" will my plan change at the end of this 1st months cycle OR after 90 days.Thanks in advance.

Resolved! When Did Public Mobile go away with the 'Anonymous' username tag?

Just asking? I am assuming it was from when EverSafe ID was introduced. I was also looking at old threads from years back and say the username 'Anonymous' and cannot click on the profile or anything.

Resolved! Public Point Expire?

I cannot find the fine print but I wanted to know if public points expire and how long do you have the points for? Just trying to get the most out of the points.

Resolved! Currently in the US, whole family has the CAN/US plan but no one can receive or make calls

HELP no one can make or receive calls but our data works and we can send texts but we really need to be able to make phone calls.Please help

Changing sim cards with my wife

My wife and I are with pm and I want to switch phone #s with her. Can we just switch sim cards. Our phones are the same

I need help porting in a number

I just need @CS_Agent to dm me asap to help me out there was an issue and my provider says you guys have to confirm by midnight if not I'm screwed + I can't call and get messages pls help urgently @CS_Agent

After Activation

do I have to call my former company to cancel? Or is it done already with transferring my phone number?

Resolved! Changing a plan

I'm currently a subscriber of Public mobile. Then I would like to change a plan to $29 with 20GB for a new activation only. In this case, if I want, should I leave Public mobile first, and then come back here again? I know it is for new customers. Is...

Missed adding referral code

Hi my friend referred me to Public mobile during the promo I missed the box to add it. I am currently waiting for my SIM card to arrive. I cannot access my account. How can I add the referral code?

A x1 Auto top up for $96.00 was charged to my card and I did not ask for a top up; Explain please?

I was checking invoices for tax purposes today and found a Public Mobile bill for $100.80 from back in Sept 2023. I cross referenced the invoice on the Public Mobile site and sure enough the invoice thanks me for purchasing a "x1 Automatic Top Up" fo...

Getting back old number

Want to port a number but it says not available. I was will TELUS and cancelled the number in December. I now have a number with you people but would like my old number if possible. I called the old number today and it says um1 the number you have di...

SIM card

How to activate my public mobile SIM card and subscription step by step

Resolved! New Activation

Hi, If I decide to leave PM and come back a few months later, will I be consider "new activation"? I don't get why as an existing PM subsciber I will pay more for less and a new activation pays less for more. It just doesn't make sense. I am loyal to...

Want to be reimbursed

Hello,I can’t log in to my account because it says “forbidden A1”. Its been a week. I would like my money back. Anyone know how I can make such a request?

Resolved! 2 phones 1 account

Is it possible to have two phones on one account?

Resolved! With Canada/US plans, how long can I roam?

My previous provider had restrictions in the fine print, but I haven’t found any with PM yet. I’m just wondering if anyone knows the maximum days I can roam in the US with my $34 Canada/US plan before being cut off?

How do i cancel service

I have no way to log into my account and no one can help me get into it. How do I remove my credit card so i dont get billed for something i cant use? Do i have to get my bank to cancel my credit card?

Cancel subscription

Hi, Yesterday I opened a new subscription, when I couldn’t get access to my account. I need the new subscription cancelled.

Failed activation

Tried switching from Koodo to PM. Never got a text from Koodo about switching my number to PM. PM said it failed to activate and it wont let me log into my account to cancel the service. The app just logs me in to the screen that says it failed over ...

Resolved! Forbidden A1

Hello, I tried logging in and buying new service with PM porting my number from Bell. I paid and filled out the form last week, but then I got kicked out at step 6 saying it didn’t work.Now I can’t log in again, its been saying “forbiden A1” for the ...

Double charged

Hello, I just looked at my bank statement and noticed that I was double charged my bill for February (billed twice on the same day). However, I checked my payment history and everything looks fine - one payment. Not sure if this is a Public Mobile i...

Problem logging in

My friend is having trouble logging into his account. He can log in the first step with his email and password but when it comes to the second step to get the code text to his phone his phone number on the account is his old phone number and not th...

Esim problem

I have a Galaxy S20 Ultra 5 is, and it is given me an ESIM Compatibility error.any solution to this?

Account Problem due to Email Error

The account for my Public Mobile number was created with a spelling mistake in my email address. This prevents any form of Login although my credit card payments are made and my phone works.I created this new account but cannot associate my cell pho...

Security code

Why am I not receiving my security code via text message when adding my mobile number to my amazon account to secure this account?

Issue - Payment Failed! Please try again or use a different payment method.

Hello Public Mobile community,I'm looking to transfer from Freedom Mobile to Public Mobile because the deals are awesome here! Except when I try to pay (I use my Simplii VISA Credit Card), I get the error message: Payment Failed! Please try again or ...

Community Status

A bit confused today. I have not signed into the community for some time, but have been a member for the last five years or so. Today when I signed in, I am greeted with the message board asking for a new nickname and now the board is treating me l...

What happened to my Family?

First I was skeptic, then I believed, then I loved. Told everyone I knew and tried to get them on board with this innovative, competitive and amazing service. No more hassle, good value, great community. More then a cell phone provider, I felt loyal...

Roaming in USA

Do the Canada-US subscription plans (ie the $34.00 - $50.00 plans) include unlimited calling to and from USA? I need to know if spending several months in USA that I can call back to Canada without roaming charges.

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