Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How do we find how much data we have used?
my present phone will not work on the 3G network.how do I buy a phone 4G LTE/5G? where in Montreal?how do I remove the sim card and place it in a new phone?
Anyone know if this hotspot will work with PM?From its specs... Network technology5G sub-6GHzNSA, SA, NR-CA, DSS supportedSRS Antenna Switching4x4 MIMO 5G sub-6 GHz4G LTE Cat 204X4 MIMO 4G LTE3G HSPA+/UMTS
I have received a text from PM saying my phone uses their 3G network so they will start charging me $5 more. They asked me to switch to a 5G phone. My phone is Samsung A34 which is a 5G phone. I have checked settings and my 5G settings are turned on ...
Hello,I’m using a Samsung Galaxy S10e, which supports LTE and VoLTE.My mobile data works on LTE/LTE+, but my voice calls only work on 3G fallback (calls fail when I set LTE-only).I received a message saying I may be charged an additional $5/month bec...
I got the $5 notice from Public and I think it's because I'm on the cheapest plan I could find and it only offers 3G speed. Will I have to change plans to a 5G plan to avoid the penalty? I guess it'll cost me $10 to save $5 to move up to a 6G plan.
Hello, I'm using my husbands account because mine has been closed on April 24th when I switched to a different carrier. My name is Marie Beaulieu, email: [email protected], phone 343.463.6007. When I switch carrier on that date, my account was immedi...
Question please @publicmobile- I notice I lose complete cell phone service in Lloydminter AB/SK during power outages. Can you please advise why the local cellular towers lose complete power loss? Do I require a different provider to reduce the freque...
I'm using an Ulefone Note11 8GB ram and 156GB storage, settings show I'm using 4G. apparently Public Mobile does not recognize thei phone as VoLTE capable, I think it is, what canI do short of buying an overpriced phone?
Hi, myself, my son, and my sister all got a text from Public Mobile saying we need to switch to a 4G LTE/5G deices to avoid this amount on your bill starting on your bill starting on your following renewal... I have a Google Pixel 9 phone and it is...
Hello,This is related to my previous post about a specific phone but now I'm just looking for advice in general. If you have absolutely no interest in discussing dumb phones then this post will not likely be for you. I realize there are older posts b...
OK, so they offer me a nice deal, I accept. States they will upgrade service, but don't.Please help
Hi,I have a 4G device and I got a message from Public mobile as:Public Mobile update: Your device uses our 3G network. Starting June 15, 2026, you will see a $5/mo 3G usage price increase on your bills if you continue using this device. Your monthly ...
Yesterday, I set up an account with Public Mobile for my phone number, 226-755-3587. Today, I transferred the other three numbers from Bell to the Public Mobile account that I created yesterday, under the assumption that all four phone numbers would ...
Why isn’t my phone number (###-###-#### from Telus business account transferred to my new public mobile account yet. Request submitted yesterday
Hi,It happened previously (that caused closing the tickets due to lack of replies for 48 hours) and yesterday again. I want to understand why Support doesn't see replies to ticket while the reply is in Private Messages.and received today Thanks
Hello, I tried porting my number from another carrier to PM yesterday afternoon. Something went wrong and my number is attached to an eSIM that is invalid and will not install on my phone so I have no service. sent a message to CS agent yesterday at ...
I want to port my phone number from pc mobile. I have open it an account assigned a temporary phone number that husband tested and is active. Next steps please
Me too! Both charges are visible on my bank statement, clearly not holding charges as the money was taken out of my bank account and not returned once the other payment went through. There is only one charge visible on my payment history on my publi...
I did the VoLTE check and my phone is compatible so how can I get off 3g and onto 5g ?
I think I made a big mistake by selling my phone on marketplace last night I did the usual wiping over the phone and factory reset and give it to the New order however I didn't realize the factory reset doesn't wipe the esim that I was using so prese...
I needed to set up 4 new accounts for non-English speaking newcomers. 2 went very smoothly. With the next setup, I entered my financial information, and then couldn't get any further, so now I have an account with funds on it but can't activate this...
Okay, I did a bone head move and now don't know how to fix it.Cogeco offered me a deal on their cell service so I ported my number from PB to them. However, after 3 hrs with the tech guy including his supervisor they couldn't get my data going. I t...
Ok I understand PM has to find a way to force people to get off 3g network.My next payment is due for 5th of July.I cannot have a new phone before June 25th for financial reason. If I change my phone between June 25th and July 4th, will I be charge ...
I want everyone to see this I upgraded my plan from$34 60gigs 5g at 250mbps speedit worked perfectly no problem to $35 100gigs 5g at 250mbps speed& all it’s doing now it’s intermittente goes from under 200mbps to 3mbps I’m very pissed I put a ticket...
want change new phone, forget pin code. now i need puk code to unlock.@service team
I am an existing pm customer. Am i able to switch my physical card to an esim on my new phone? Or is better to continue to use the physical sim? I only see the option to purchase sim card and change sim card on the app. thanks
I am using OnePlus 8T, which is 5G cell phone. And I got a sms telling me I will be charge $5/month for 3G usage.
Its not allowing me to remove CC info.Its just generate negative opinion.
How do I check if my new phone is supported by volte, or whatever
