Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I've been having a horrible time setting my new mobile account and even a worse one trying to cancel it. I dont want to proceed with this anymore. Could you please contact me with a real person to help me cancel my subscription and getting a refund.
I was charged twice in July, why?
I am trying to switch to public mobile - I did the activation process but at the end it says my subscription wasn’t able to be activated
I cannot log into my account. I have been on the same plan for 5 years now, and only logged into my account when I started it. It doesn’t recognize any email I’ve had, and the chat bots are useless, as they require signing in. I just wish someone cou...
Subscriptoon paid cannot connext .network reset did not eork
I am switching to Public Mobile from Koodo, but am having issues....I have chosen a new phone number, but now need to enter the verification codes, which are being sent to the new phone number, but I am not receiving them. I have not been able to co...
I just want to say that I'm very disappointed with the recent changes in the point system, and I'm seeing changes that in general point towards a more expensive customer experience. However, as of today I actually feel disrespected by public mobile. ...
I changed my subscription last month but this month I am prompted to change it again? Where do I find my renewal date? Thanks
My phone is not working for calling or receiving calls my son tried to call me and other people also it rings on their end then goes to voicemail I dont hear ringing on my end I cannot phone anyone it doesnt do anything when I call people
Was traveling and using a local esim for Turkey. Came back and switched on Public Mobile esim and can make calls but my data doesn't work. I'm fine on Wi-Fi but soon as I leave the house it tells me no Internet and won't use data. Not sure what I did...
It never connects. I have unlimited Canada/us/mexico and have enough data. So not sure what I can do
Can't make or receive calls, only able to texting
So I was on $13 grandfathered plan, now its switched to $94/month without my consent? that $94 plan doesn't even exists. The support on PM just keeps saying to wait but its been 24 hours and I still have no service. I've already paid for my plan and ...
Hello! Yes I too am extremely perturbed at the announced 20% ($3) increase to my minimalist $15 plan, and considering switching to another provider. But if I stayed at pm, I'd obviously switch to the CURRENTLY (Yes...but for how long?) offered $18 pl...
My account for my 87 year old mom is suspended. All I want to do is to reactivate it, but the system won't allow me to reactivate. At present, I'm at 77 days before I lose this number and I need to get it release asap. Can someone, pleeease help m...
Is 3g gone it is no longer available in my network settings
Helo , could please help me transfer number old phone number, I tried keeping rejecting
I lost my phone with a public mobile sim card in Portugal. I bought a new phone and installed a public mobile esim card with the same number and account. I can't retrieve my text messages.
How can I find out what package I'm paying for, and how much data I have used
Agent
I just activated an eSIM but on a wrong phone ! I got this for my daughter but I didn’t know I ended up set up on my existing phone I need to transfer this eSIM on my daughters new iPhone 17 ???
trying to login into my account, and when I go to "MY ACCOUNT" I get message to continue activation. Ive been active for about a year, and am just trying to find out my account details, such as how much data am I paying for and should I get more, b...
Why is my phone suspended
Its showing security issue for some reason. The app and even online, i cant get into my account. I paid today for my subscription and when I went back to the app, it was okay for an hour everything was working but after that, the app is asking me to ...
My Sim remains unregistered. I can't receive the eversafe code required to finalize sin reg and account. As such. I get "mobile network unavailable" and "Sim card not registered " on my Samsung s10
I got a text that says I've used 95% of the data included in my service (can't be true), but when I log into my account on the web portal (here), it says I've barely touched it (which is true).What gives?
Received limited offer to upgrade plan to 75GB with 5G at $35 monthly on October 14, valid until October 22, 2025. Accepted and received confirmation on October 15 the new plan would take effect on renewal date. Today, October 16 is renewal date but ...
How do I change my credit card number?
Going to Europe soon for about 25 days and then the U.S. I won't be able to activate a U.S. roaming plan until I land in U.S. on November 16, 2025. But currently, whenever I want to log into Public Mobile to purchase add-ons, I receive an Eversafe c...
