Transfer issues

[DHapp]

I forgot to reply to SMS to transfer within the 90 minute period and I have contacted my old provider and they have said I have to contact public mobile to reinitiate. Very frustrating trying to get a new request.

[TheSterlinger]

I hope that you are aware that Public Mobile support is all online. 

That being said there is a phone to call for porting issues only. I will send you another message with the number. If they say that they cannot help you then you would need to contact them directly.

https://urlshortner.tiia.ai/xYpc_I

[BKNS27]

@DHapp 

You need to contact a CS_Agent to contact your old carrier to resend the confirmation porting request so have the old SIM in your phone to receive the text and reply with YES within the 90 minute window.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437