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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11140 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22082 Views
  • 181 replies
  • 24 Bravos

Poor Network Speeds

Hey everyone,I just switched over to public mobile in the new year due to the attractive promotions that were being offered. I opted for a plan with 30GB of data at 4G speeds since 5G is not supported where I live (Yellowknife, NT), but 4G is. I ofte...

Resolved! Switching plan keeping rewards?

If I choose to switch will I loose all these rewards & discounts I have accumulated in last few years? Rewards:Loyalty- $5.00Subscription- $2.00Refer-a-Friend-$4.00

xtrawest by Good Citizen / Bon Citoyen
  • 186 Views
  • 6 replies
  • 1 Bravos

Resolved! Traveling in the US

My plan is  unlimiited canada-us minutes and 40g data. Will i still get roaming charges??

Nikkirenn1 by Good Citizen / Bon Citoyen
  • 188 Views
  • 4 replies
  • 0 Bravos

Caller ID

I can see phone numbers of incoming calls, but caller ID (names of people and businesses) only seems to work for a few numbers, mostly those saved to my phone. 

PW2 by Great Neighbour / Super Voisin
  • 109 Views
  • 4 replies
  • 0 Bravos

US Roaming Service

Hi Everyone,In October 2023 I went down to the US and my data wasn't working. I'm writing about this because I am going to the US again in a few weeks.It said I was connected to either AT&T and other networks but it still wasn't working. I submitted ...

Chloe1234 by Great Neighbour / Super Voisin
  • 163 Views
  • 3 replies
  • 0 Bravos

SIM replacement

I am filling out the form cause I don't have a SIM card yet ? they are asking for a Order Number?where do I find this Order Number Thanks 

Xul by Great Neighbour / Super Voisin
  • 77 Views
  • 2 replies
  • 0 Bravos

loss of promos

will I loose my data and international minutes that I got through promotions if I upgrade to another plan?

sofa by Good Citizen / Bon Citoyen
  • 73 Views
  • 2 replies
  • 0 Bravos

How to cancel right away?

Hi! My suscription ends on March 28 but I want to cancel before that. How can I cancel right away and get a refund for the remaining days? I don't see any options like that.

Katzengatos by Good Citizen / Bon Citoyen
  • 93 Views
  • 2 replies
  • 0 Bravos

Update visa info

Cannot update my visa info, error try again later. Later came and still the same. Is there another way to update 

Nini5 by Great Neighbour / Super Voisin
  • 189 Views
  • 9 replies
  • 0 Bravos

Lte

No 5G display on cellophone?

Way1 by Good Citizen / Bon Citoyen
  • 160 Views
  • 5 replies
  • 1 Bravos

Advertisements in texting app

Why all of a sudden am I getting ads every time I open my texting app to either send or recieve a text

Bucca by Great Neighbour / Super Voisin
  • 129 Views
  • 6 replies
  • 1 Bravos

Resolved! Roaming not working in the US new plan, on road trip and no wifi!

Just left for road trip in the US with the family and can’t access any data even if it shows full bars and 5G. Nothing is working except for texts once in a while. Can’t even get google to work. Roam is turned on. I have an iPhone. Can’t seem to be a...

Meli829 by Great Neighbour / Super Voisin
  • 215 Views
  • 7 replies
  • 0 Bravos

How to edit notifications on forums

I've gone through the notifications under my account and I get notified if I get a bravo or solution or if someone tags me. BUT I'm not getting notification if someone replies to my comment. What am I missing? 

How does the Canada US data work?

Hi there! I'm thinking to switch to Public Mobile. How does the $34 Canada US 50GB plan work? I'm currently paying a $12 Roam Like Home fee with Rogers every time I cross the border.  Wondering if everything is now included under my plan now?Are data...

StaceyMC by Great Neighbour / Super Voisin
  • 348 Views
  • 12 replies
  • 1 Bravos

What is it with CIBC Visa cards right now?

My bank assures me there is no problem with the card, yet I just received a notification saying my card is no longer valid and my service was suspended.  The expiry date is 2026 according to my account details here. My new Visa expires in 2027 but th...

on2wheels by Great Citizen / Super Citoyen
  • 255 Views
  • 11 replies
  • 0 Bravos

SIM not received

SIM was ordered over a week.ago and I was told it would be delivered in two days but I an still waiting 

tara238 by Great Neighbour / Super Voisin
  • 100 Views
  • 5 replies
  • 0 Bravos

Port out existing number to different provider

I am trying to port my number from Public Mobile to a different provider but have not gotten any response from PM. My new provider put in a request hours ago. Any ideas how to proceed? Very difficult not being able to speak to anyone from PM.

Lens54 by Good Citizen / Bon Citoyen
  • 174 Views
  • 9 replies
  • 0 Bravos

How long to active my subscription

I am looking to move to public mobile from another carrier, and want to go with the new Canada-US 5G plan. However, I won't be able to switch my phone over to Public Mobile for several weeks. I know the plan expires on March 4, so I want to act now. ...

SomeMom613 by Great Neighbour / Super Voisin
  • 131 Views
  • 3 replies
  • 0 Bravos

Resolved! Payment tab

I need to update my credit card, but I can’t find the payment tab

Pebbled4 by Great Neighbour / Super Voisin
  • 103 Views
  • 2 replies
  • 0 Bravos

Resolved! Transfer from prepaid Koodo => can't get ahold of an agent

Hello there,I got the 50GB US/Canada promotion but I can't transfer my number because I'm with prepaid Koodo and I cannot chat with an agent to assist. Basically the live chat doesn't seem to ever get an available agent and there is no queue.What els...

pgb2 by Great Neighbour / Super Voisin
  • 135 Views
  • 7 replies
  • 0 Bravos

Resolved! Question on Canada/US plans on promotion

Hi all, I'm currently on the 34$/50Gb Canada Unlimited plan. On that plan it states that passed the 50Gb, the speed is reduced but you still get unlimited data.My question is: does that also apply to the new Canada/US promotion plans? It just states ...

Spetford by Great Neighbour / Super Voisin
  • 209 Views
  • 4 replies
  • 0 Bravos

Email from PM

How do I opt in to email from public mobile? I’m not getting emailed about latest offers etc. 

SubCool by Great Neighbour / Super Voisin
  • 109 Views
  • 6 replies
  • 0 Bravos

No service

My service period ends today and I have no service.  I’ve updated payments and even prepaid, but still no service.  VERY frustrating as I have calls for work I need to be able to do today URGENTLY.i require a response immediately.

wilhedges by Great Neighbour / Super Voisin
  • 74 Views
  • 3 replies
  • 0 Bravos

Resolved! PM App

I just downloaded the app and it seems like every time I switch pages I have to login again. What’s up with that? 

EllyS by Great Neighbour / Super Voisin
  • 81 Views
  • 3 replies
  • 0 Bravos
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