Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
is there a promo code
For the longest time I was saying that you couldn't see cheaper plans or you couldn't access deals given to only new activations, but I checked today, and it seems like now you can. I had a good plan $34 for 15GB CAN/US, but now I can see plans for $...
This doesn’t affect members joining PM but if you are porting out your number.As of June 12/26, activation and switching fees are banned by the CRTC.https://www.iphoneincanada.ca/2026/03/12/crtc-bans-80-activation-and-switching-fees-in-major-win-for-...
I have subscription circle from Feb 14 to March 16. And the renew date starts on March 16 and payment date is also on March 16. Does this pay on March 16 cover Feb14-March 16, or next circle March 16-April 13. Also, I’m wondering if I plan to switch...
Have a previous log in account. Trying to subscribe but it takes me to a previous plan that i don’t want and can’t change it..What do i do. I did go through process but then eSIM issues.. any ideas on what to do
Hi!I initiated a transfer from Fizz to PM. I can make calls from PM, but it does not seem like I can receive calls to my number (neither from PM nor Fizz).I need help please.
Fizz offers a service PM doesn't so I'm trying to switch after over 10 years here, a little sad to be going... but I've initiated the transfer of my number to Fizz and for 12 hrs there it says 'number transferring'. Should I get some communication fr...
Hi there. I’m in the USA on vacation and used all my data so I added more but it will not work.
Forgot email for my kid's account. Instructions in the log in screen are useless. They send an email to my email but that's exactly what I don't know.What shd I do?
I entered the wrong IMEI for an eSIM so didn’t receive. I accidentally entered the IMEI for my other phone number that’s attached to my physical SIM card. How do I fix this?
chatbot wont let me say "top up" to add funds anymore. and there is no add funds button anywhere. I need to pay early
hi, I need help.My cellphone is not working both talking and data. it is from this morning. even I restarted . fee is auto paid and not reach next pay date. thank s
I did not receive SIM card for more than 2 weeks. Send email no response. Try to create a ticket-unable to. The screen went blank. I would like to cancel the inactivated subscription and get a total refund
Unfortunately, the mobile plans only contain talking minutes for UK, but not for other European countries like Germany.I suggest adding minutes to be used with Germany, France,... as well. edited by computergeek541: changed category (discussion isn't...
Anyone know how to fix it? edited by computergeek541: changed category (discussion isn't related to My Account/self serve account system)
subscription not activatedhow can I do?
Hello,I have not received my SIM card. Ordered in January 26th.
I joined last weekend and I'm getting slow speed. Like 700kbps on 5g with 3 bar or 20mbps on LTE with 3 bar. Is there anything to do?
I subscribed this morning for 100GB and just saw you have a promotion for same price for 150Gb, can I change it without paying again?
I'm trying to downgrade from my 5G plan to a 4G plan. But when I click change plans, only 5G plans show up. Even when I click on the "4G speed" dropdown, nothing comes up.
I have 2 charges on my account for today.
Hello, Ihave no internet. I reset the setting and the phone but the problem still exists.
I wish to buy a 20 point item but when I go to "community rewards" I have only $14.02 instead of $22.92.You can see the time and date on both screens showing it is today.How can I have my $22.92 usable?
Two phones, both 2G/3G/4G + VoLTE, worked perfectly on Public Mobile up until about Dec 2025.Location: North Kamloops (can see cell tower less than a kilometer away).Calls frequently won't connect, neither outgoing and incoming.Also get "not register...
I cannot receive phone calls they go straight to voicemail. I also cannot send or receive texts.
Hiya folks,Oh my Samsung phone I activated the Call Forwarding - Forward When Unreachable to a VoIP number. I go to a cottage which has terrible cell service but I have Wifi and can use VoIP. I set the number and turn on Airplane mode to test it, but...
How do i update
