Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
My Public Mobile eSIM stopped working immediately after I returned to Canada from international travel. I removed the travel eSIM, reset network settings, and LTE/5G both fail. Please refresh my data provisioning and reprovision my eSIM. I can’t make...
I ordered a new sim and put it in a phone my nephew gave me: Samsung 20 ultra. I registered / activated my sim with my public mobile account. But when I try to make a call I get "Not registered on network". Any help?
can't log in on phone, i'm wondering if it is blocked through work. I want a esim so i can have the two phone numbers on one phone. I can log in fine with the website, but can't get past the paid page, therefore can't access my account. ITs just on r...
HI,I'm a PM customer who fits the criteria for the eSim download to a new device...I lost my iPhone a few days ago which is live somewhere out in the ether (it still rings and my PM plan is live).I now have a temp new device and want to get an eSim f...
Hi, I was wondering if anyone would know how to contact someone about how to let public mobile know that my phone was stolen? I cant get into my public acct because of (eversafe) and everything is linked to my phone number or email and I have no way...
My credit card will no longer be valid at the end of August. I just received a text from Public Mobile telling me I will have to put in info of the new credit card, which I just did and once I have filled out all the new info and click on box: save a...
Hi, so I ordered a SIM from you guys to be shipped to me because I want to switch to you guys from Freedom but even after a week it hasn't arrived. My Freedom plan now rolls over as of today, and when I purchased the SIM from you guys I already paid ...
Someone I know got this offer (in French) from the 5474 Public Mobile number. Ici Public Mobile. Ne rate pas cette offre à durée limitée sur un forfait 4G partout au Canada.Réponds OUI1 pour obtenir un forfait 4G de 10Go à seulement 23 $/mois.OURépon...
Brand new Samsung Galaxy A37 that won't go past the "Add Mobile Network Screen" to the home screen and google playstore to download the public mobile app.The add mobile network screen offers 2 choices (SKIP is not one of them)Transfer sim for Galaxy/...
I transfered my number from bell to Public and now my number isn’t working and when I try to load the Esim from my Public mobile app my phone says it is invalid
I am getting issues with my network. I have auto payment on credit card. Despite this I am getting message that service is not working due to payment. Has anyone else experienced this and what’s the solution? Unable to reach human yet.
I would like to use my rewards to get the 15 days US/Canada 5GB with data reward but it is not showing as an option for me. I was able to redeem it for my wife on her account and am not sure why I can’t do the same. Thank you
I missed the Lucky Mobile authorization message, and now my port appears to be stuck. Can make calls and network, unable to received call and message now My Lucky service has already expired. Can you re-initiate the port or tell me what the next ste...
Hi there,Lost my phone and can't log in here on my original creds as it requires an OTP code via SMS or email – both of which I can't access without my phone. I am abroad in US do cannot go into a store in Canada.I have created this new account to po...
I need assitance to change my subscription. When I try on my acounty I am receiving this message "Sorry, we're not able to process your payment at this time. Please try again later."
