Community

Service

I paid my service and my service is not working yet

Esim activation

Where do I find a QR code to activate my Esim?

Logging in issues

Hours spent trying to log in (and have waited  at least 3 hours) I have reset password and told it doesn't match..every time! I've been with PM for a year and a half with facial recognition..it seems to want to recognize me BUT flips to e-mail and pa...

Locked out of eSIM, need PUK, able to bypass?

I switched to eSIM by purchasing one through the app, it worked perfectly and I kept my old number, and then I accidentally locked it by entering the wrong pin too many times.I’ve opened a ticket requesting my PUK number. However, I don’t know if I w...

Just converted from e sim to physical

Hi community, I just changed from Esim to physical but I'm still receiving the SOS error.  I've messed with my settings in Cellular data ensuring I'm using the physyical sim but nothings changed.  What's my next step?

how to find my account number?

Porting in and out of Public Mobile

I am going to be porting from Telus to PM soon to test the service with PM and I have 2 questions:1. How long does it take to port my number over?2. If I find that the service doesn't meet my needs and I want to port out to another carrier, are there...

No service

Hello,The service has been down since around 4pm last friday.I tryed everything with chatbot and article..I don't know what happened, but it's causing me a lit of inconvenience.just for your reference, the payment was automatically processed on my cr...

Subcription Issue

I changed my subcription plan, but I received two invoices for both the new one and the old one. Could you please check and1) Cancel my old subcription (as attached invoiced) 2) And keep the below subcription plan: I am waiting for your response. Tha...

PM and iPhone 5 (LTE)

I have an issue with an iPhone 5 that I am trying to put back into service for my wife. She needs nothing more in a phone than to make calls and send texts. Very light user. Please don't tell me the iPhone 5 is a dinosaur. I know that. Should be fine...

Sim card

I am trying to set up my new SIM card but cannot receive texts to my number for the 2 factor authentication 

eSim how to get it on a new phone and how it works

I want to know  how to install eSim and how it works. I got a new phone and would like to get the eSim.  How do i get about it?

Help! Before account expires!

Hello! I was just on my way out to pay- I got an email on October 15 telling me I had 5 days.But just tried call into *611, then logging into my account in the app. Already off???I need to reactivate; need to keep my number and same plan- still have ...

Payment

I paid $22,60. Can I download your app now?  

Activation

It's not sending the code to the phone number to activate the phone plan. What do I do?

Second SIM

Can I get a second SIM for a GSM switch on the same account I have now?

billing

hi we have received a text from public mobile stating our plan did not renew due to missed payment. We would like to resolve this matter. the payment from which funds are withdrawn will be replenished on the 28 of october.If this is not satisfactory ...

Cancel eSIM order

I accidentally placed an eSIM order. I have not activated it and it is asking me install it. Is there a way that I can cancel the order and get a refund?

Account number

I can’t get into my account. It’s asking me to activate a new SIM card and pick a new plan. I’ve had this account for several years and need to cancel as I’m getting a new provider but I can’t get me account number to do this because it will not let ...

Re: Cs agent?

I need help to complete the subscribe, phone doesn’t activate yet.

Old sim card lost in mail. Need to activate a new one.

Old sim card lost in mail. Need to activate a new one. And need confirmations sent by email not phone number.

SIM card

Can’t move it to my new phone edited by computergeek541: changed category label as discussion isn't related to Community

Data

How do I get more data on my phone and how much will it cost

WINBACK120 code can not use

Hello,I am a former Public Mobile customer and recently received an email stating that I can use the code WINBACK120 to receive a $5 monthly credit.Today, I tried to rejoin Public Mobile through the app and selected the $36 plan. When I entered the p...

My phone is stop working

Hi, can someone tell me why my phone goes to SOS and rebooted  it I see PM turnoff my LTE I don't know why .someone already has that experience?

Number is not assigned

Hello, I have had an issue with my phone number since I got it on December 2024. Whenever someone calls me from any other provider than public mobile, it doesn't get connected and it says this message: we can't complete your call or the number is not...