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Forum Posts

Resolved! Lost sim chip

Lost my sim chip when getting my phone battery replaced, in Mexico. When I get a new sim chip will I lose my account status?

jeffnick by Great Neighbour / Super Voisin
  • 91 Views
  • 2 replies
  • 0 Bravos

Resolved! Can't make manual payment on suspended account

Hi all,I'm having trouble making a manual payment on a suspended account. Trying to make a $10 payment with the credit card on file. The first indication something was amiss was that it didn't calculate the tax after putting in $10 in the Amount box....

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whyveeare by Great Citizen / Super Citoyen
  • 197 Views
  • 6 replies
  • 0 Bravos

Plan expired - Autopay did not work ?

Hi I received a text from Public mobile saying my plan has expired due to insufficient funds on April 01, 2022. My wife and I both are under autopay for public mobile services and she told me she received a text saying our bill is autopaid and reward...

HL612 by Great Neighbour / Super Voisin
  • 178 Views
  • 7 replies
  • 0 Bravos

Resolved! US talk and text plan - Do I still have data in the US?

I purchased the plan with 8.5 GB of data in Canada and 2 GB of data in the US. I know the plan has been discontinued, but am I grandfathered with the US data until I give up the plan? I would still like to have those 2 GB of data in the US, but if I ...

arthurkania by Great Neighbour / Super Voisin
  • 175 Views
  • 9 replies
  • 1 Bravos

Resolved! Payment

I paid my sons phone bill and his plan is not working 

Resolved! Suspended Account

My account was suspended due to auto payment didn't go through. I updated my auto payment information and paid the amount due, but I still couldn't use my phone and my account is still suspended. How long do I have to wait to reactive my phone?

Wendywei2004 by Great Neighbour / Super Voisin
  • 88 Views
  • 2 replies
  • 0 Bravos

Resolved! Port in old number

I lost my phone a while back so I purchased a new SIM card and got a new number. But now I realize that I really need my old number back and it is still available because it says it's out of service is it possible to get that old number back somehow

Broux1975 by Great Neighbour / Super Voisin
  • 107 Views
  • 3 replies
  • 0 Bravos

Resolved! Plan expired - why?

Hello, I set up my autopay (plan 25$) in November 2021. So far it was working and the payments were automatically taken from my debit card, but a few days ago I received a message that my plan expired. I don't understand why. I also tried to pay for ...

Tani by Great Neighbour / Super Voisin
  • 120 Views
  • 3 replies
  • 2 Bravos

Resolved! Phone stolen

Last week I switched over to public mobile, from chatter and my phone was stolen the same day my service was hooked up I never even had a chance to set up an account online no I bought a new SIM card put my phone number on I can't do that cuz I don't...

Frankiegetz1 by Great Neighbour / Super Voisin
  • 108 Views
  • 3 replies
  • 0 Bravos

Resolved! Contact some help by phone

overcharge on April account how can I get to talk to some one am old and not computer smart

bob12 by Great Neighbour / Super Voisin
  • 126 Views
  • 6 replies
  • 0 Bravos

Resolved! Promo code not accepted

Dealer gave me promo code and it was not accepted when I activated SIM card. What do I do? It was for new number. New account. Etc.

JadenT by Great Neighbour / Super Voisin
  • 130 Views
  • 7 replies
  • 0 Bravos

Payment was made

Payment was made through credit card auto pay however account says insufficient funds checked credit card went through what should I do

Fallsgirl78 by Great Neighbour / Super Voisin
  • 111 Views
  • 5 replies
  • 0 Bravos

Resolved! Get Number back.

I am not using my number from last 100 days, neither I pay for services as I was out of canada. I am back now and want to use same number, is there any way to get help from service provider to get number back ?

pacspatel by Great Neighbour / Super Voisin
  • 130 Views
  • 6 replies
  • 0 Bravos

Resolved! add-ons

Hi,I put 40 dollars on my public account and I purchased 1G of data which cost 15$. So, the remaining is 25$ but what I see on my account is 10$. Where is the rest of my money?

Mina1343Rad by Good Citizen / Bon Citoyen
  • 218 Views
  • 11 replies
  • 2 Bravos

US roaming

I bought US roaming but my calls disconnect after 2-3 minutes 

glecky by Great Neighbour / Super Voisin
  • 178 Views
  • 11 replies
  • 0 Bravos

Payment not working

Hello.Just received an email from public saying my payment didn't worked. Trying to transfert money to account is working but indicates 0$. Any Idea??

Resolved! reset my pin

i think that it is very not professional not to have a contact number 

jerseygirl123 by Great Neighbour / Super Voisin
  • 75 Views
  • 4 replies
  • 0 Bravos

Resolved! 3G Phone vs 5G Phone

I understand that at the end of 2022, 3G phones will become obsolete. Is this true and if so, i may need to purchase a 5G phone and how do I transfer my phone number and public mobile account to a new 5G phone. Thank you for anyone able to answer thi...

Blum by Good Citizen / Bon Citoyen
  • 194 Views
  • 11 replies
  • 0 Bravos

Reward $ not applied

I’ve been with Public Mobile for over a year now so I’m supposed to be getting 1$ for being on autopay and 1$ off for being with then for over a year. Neither have been applied to my account and I have no idea how to get in contact with a customer se...

odessaclare by Great Neighbour / Super Voisin
  • 90 Views
  • 4 replies
  • 2 Bravos

Resolved! Help me please to get back to Public Mobile

Hi, I have been in USA for the last 5 months. I used the usa option for the first week but it was not working. I did put $ in my account in November 2021 to keep it activated. I had to put $ on March 12, but I totally forgot. Now I can not access my ...

Denlac by Good Citizen / Bon Citoyen
  • 271 Views
  • 27 replies
  • 0 Bravos

Resolved! Long distance

Hi,What Add on for long distance call to Indonesia?Thank you very much. 

gm8000069 by Great Neighbour / Super Voisin
  • 154 Views
  • 9 replies
  • 1 Bravos

New Points mehhhhh

So the first contest is finally done, not sure if they are going to publicly post the winners since the draw was supposedly on Friday, but I see they have put a few new prizes up. This time it is 2 (as opposed to 3 phones)...the Samsung S22s which I ...

JL9 by Deputy Mayor / Adjoint au Maire
  • 134 Views
  • 2 replies
  • 1 Bravos

Resolved! Old Loyalty Rewards not applied to account

I got a message in Feb that I was coming up on 1 year with Public mobile and would receive my 1$ monthly discount next month. The discount was not applied to my account and I can't open a service ticket.

delislen by Good Citizen / Bon Citoyen
  • 261 Views
  • 16 replies
  • 0 Bravos

Resolved! Friday APRIL FOOL'S BLACKOUT

my public mobile service was not working from noon Friday until after midnight. Around 2 p.m. I made a one-time payment thinking that might resolve a problem. However I auto-pay so now they have two months of my funds. Does anyone know whether they w...

Weezie by Good Citizen / Bon Citoyen
  • 227 Views
  • 12 replies
  • 1 Bravos