Community

Can't connect to Public Mobile after using a travel esim

Hi,I just returned from a trip where I used an esim for travelling.  I am having trouble reconnecting to my Public Mobile primary esim, at least I seem unable to get service.  Any help would be appreciated.

The app won’t allow my TD debit visa to be added as payment

Cancel order

Hi, I purchased a plan by mistake and I haven't activated the SIM/eSIM yet. I would like to cancel my order and request a full refund to my credit card. Please also remove my credit card details from the system.

data in lite mode very slow as zero

my plan with 20 G data but used only 1.67 G data went to lite mode with speed as zero, cheating by Public Mobiletoday is May 17 and 18 2026 in Surrey

SIM ERROR

I recently having trouble with my network, it’s showing the SOS in my network signal, I did all the trouble shooting I need, it’ll go back after few minutes and a notification will pop up again saying SIM error.

Only 1 bar of data

I recently switched iphones and installed a esim purchased on the Public Mobile site with my account.  I am getting poor data speeds and only 1 bar of cell signal. Please advise what to do.  I have tried all the suggested troubleshooting from the cha...

I need a call log from all calls for May 14, 2025

Please email me a call log from my cell for May 14, 2025. Thanks. This is urgent

Getting billed after transferring to Fido

Hi, I have been billed twice even after switching to Fido. I tried to login with the mobile app to cancel the subscription and remove payment, but the app took me to subscription registration page directly, no other option.I'd like my payment for 2 m...

Extremely terrible travel esim process

Traveling to Canada. Purchased e-sim. On Iphone its Public mobile forcing to download app. I cant download app and changing country and payment mehthods.I tried contacting their chat support who are asking me to submit a support ticket. the support t...

SIM transfer

I recently got a new phone. iPhone 13 Pro Max. I took out my physical sim from my 12 pro max and it’s not working in my new phone. No calls no data. But, even tho the sim is out of my old phone, it still works to call people? How do I transfer my pho...

Re: Since signing up with Public mobile and porting my phone number I have not been able to recieve.

Piggy-backing on this thread for a similar problem. Hope that's ok.@Ackidd would you also be able to share this phone number with me? My father is moving from Fido to PM. I helped set up his PM account and answered "Yes" when getting the text about p...

My Account is on Hold

HI I have been travelling and hence did not active my Public mobile subscription. I have 2 days lefts and i am trying to active my account but looks like my account has been deactivated already.. Can you please help reactive it. I was planning to pay...

Resend SIM card

I misplaced the SIM card PM sent me before I could activate my account. Can PM send me a new one? I've tried to request this online, but cannot submit a ticket to request a new SIM card.

Re: VoLTE - Phone Compatibility (Community members test results)

Moto G Power 2020 owner/user here. Model number (SKU) XT2041-4, bought at Costco Canada but the same model was being sold by PM, if I recall correctly. Phone specs lists it as LTE capable, actually LTE+. Data has always worked fine on LTE or LTE+. Ru...

Didn’t receive text new plan offer

Hi, on April 14, I received a text offer for a 4G 3GB plan for $19/ month. My new monthly cycle started May 12, and I did not receive the plan? Any help appreciated, thank you!

I keep being told I have a 3G phone

Is the LG velvet phone a 4G phone? Why do I keep getting texts from public telling me to get rid of my 3G phone?

Activation old account

Hi, I want to reactivate my old account but it tell me esim not installed and i can't do anything.

Data

Why can I not send video in a text message 

Port out

Yah it's been great for me too. The only con I am seeing now is there is no customer support. I'm needing to transfer my phone number to Freedom mobile as I got a new phone that came with plan. And Public mobile has not replied to my messages for 3 d...

3g price increase

I just got a text that I'm getting a price increase because of my device being 3g. It is  samsung galaxy a56 ..clearly a 5g cell. What gives?

Not accepting Sim Card number

I lost my phone, activated a new sim card. Then found the phone, tried to activate the previous sim card. Entered many times, cleared browsing history, tried different browser, but keep getting the message:  Sorry, the SIM you entered is not valid.

How do I get a refund

I bought a sim card yesterday and tried to activate it on an iphone 8. It didn’t work I tried everything even a koodo sim. the thing is, they still charged me the 30$ plan (tax included). how do I get the refund for that charge? do I have to chatgeba...

Unable to transfer number from Freedom to Public mobile, texts not working

Hello,I want to transfer my number from Freedom to Public mobile. However, something went wrong in the process (Public mobile filled out the request incorrectly and Freedom denied it) so it wasn't successful. However, now my texts don't work so I am ...

Registering SIM

I initially tried setting up my son's phone with a ESIM from my phone and all his info ported onto my phone. I've now bought him a SIM card and am trying to register him but it is not connecting to a network... Not sure how to resolve this. 

Photos/videos in WeChat do not load while using mobile data (they work fine on Wi-Fi)

I'm running into the same issue as following.Can't see the pics or videos of some wechat moment... - CommunityPlease see ticket #000000012171053 and update my account to use IPv4 instead of IPv6.Thank you,