Community

Re: Winnipeg Network Down 15-04-2026

I'm having same issue today I did the checks too. Network must be fown 

Need to speak to a rep believe I am hacked

Need to speak to a customer rep. I am hacked

Re: Can't make calls to the US Virgin Islands

Did you ever get this resolved? I've tried a thousand differenet ways with + in front and 1's and etc and nothing works. It's so stupid if this is part of the plan and we straight up can't use it. Did you go to USVI? Were you able to at least text th...

I am not be able to make or receive call.

I have restarted my phone and still not able to make or receive any call.Mobile data and text is working. Needs help. edited by computergeek541: changed category (discussion isn't related to Community)

cancell plan

Verification

needing to change the verification code to be sent to email and not to phone number. Have to change SIM card so don’t have a phone number currently

How can I disable shareable data so hotspot cannot be used

Would like to deactivate shareable data so hotspot can’t be used. How can I do that?

SOS after successful porting

man this whole process has been brutal. I ported successfully (got the welcome text from public) and now I just have SOS and can't text or call at all. I've done everything from rebooting to resetting network settings, and I even bought a new E sim. ...

completing reister

I have data but no phone service after completing setting up phone. it says i am not registered

Did not receive my sim card

Need help as my sim card has not shown up yet New phone has no option for esim.

not able to receive or make voice calls.

@CS_Agent , please!

Reactivating old phone number

I have been trying to reactivate my old phone number that I have had for over 40 years and had active with Public Mobile up till October or November of 2025. I have been trying to reactivate it since February 2026 have even purchased a new SIM card f...

Payment history

I need it for 2025 

cell service

Seem to be losing cell service.Tried all the so called fixes. (airplane mode, reset network, turn phone off, etc., etc.)None work.Iphone XR has always worked flawlessly.Happening a few times in the last few weeks.Only sos showing on phone.Thanks

Increased subscription cost

Both myself and  another family member have accounts with PM. This billing cycle, the bill for me increased by $4 per month without any notification. They've done this to me already before where I was initially paying $15. I am sick of this and would...

iPhone SIM/eSIM

Hello,My cellphone iPhone 12 stopped receiving and sending calls a few days ago. I can send text messages via wifi but cannot text normally or call. Data also not working. Restarted many times my phone and the Network and did not help.Please help res...

Can not make phone calls

Hello,My cellphone LG G6 stopped receiving and sending calls a day ago. I can send text messages but can not receive them. Data also not working although cell is connected to LTE.Restarted many times my phone and the Network and did not help. Tried m...

NEED HELP CANCELLING PLEASE

I am unable to submit a ticket online to cancel my account, I have bought a phone plan + prepaid sim card. I have not yet activated it as I am getting a cheaper plan elsewhere. I want help cancelling so I don't get charged for something I'm not using

Re: Can't received and make phone calls

does Samsung Galaxy S10+ works ? model sm-g975w

Can't received and make phone calls

The phoneline is not working so the phone is useless !!!!!!!

Re: Sim card not yet received

I need to stop my account and subscribe 

Porting a number

I would like to change over to Public mobile but I need to know if my number can be ported for sure before I move. I need the number to stay the same for work

Account number and CS_Agent

I sent a message to CS_Agent about getting my account number so I can port my phone number to another service provider. How long can I expect to wait for a response (it has been 7 hours during business hours)?

Issue with connecting Incoming/Outbound calls

Text messages work as per usual. But I can't receive incoming calls. Also trying to dial into voicemail/outbound calls, they don't seem to connect at all.

No incoming and outgoing call

I can't call and i can't  receive calls even voicemail but text messaging is ok.What do i need to do?

Account number

How do I find my account number 

Trying to activate an esim payment was processed

I am trying to activate an esim cardThe payment went through  but I got an error message