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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Switching plans

Can I switch plans while outside of Canada?Like, already in Mexico?

Number transfer

How long does it usually take Rogers to authorize transfer of a number.

Refund

Hi, l received a new sim card but it doesn't work in my phone or anyone else's phone so it obviously bad. So l had to go back with my old provider how do l get a refund from public mobile? Thanks

New Sim Card

I purchased a sim card from the website on November 8, and I have not received it in the email. According to your website, it should take 2 business days to come, and I have been waiting over a week for it. Can someone please look into this probl...

Resolved! Can no longer access internet on 3G network, and can't receive calls on LTE

I have a Samsung Galaxy A10 phone which is now almost 6 years old but running great except these last 2 months or so I have found that I have to put it on 3G only or 2G/3G to receive calls. If I select LTE/3G/2G I can get data and make outgoing calls...

Re: Can't downgrade account

I am facing the same issue now. I'd like to downgrade to a 4G plan which I can see without login. But the plans are no longer shown after I login and click "change subscription". Really frustrated, looking for other mobile comany now...

Cost effective way to keep number active beyond 90 days

Hello,If I wanted to keep my current number active beyond 3 months, what are some cost effective ways to do the same via PM or other services? I don't want to pay a monthly premium subscription fee when I wouldn't be using my phone plan service (i.e....

Resolved! Last month when I renewed my plan

had no service for 10 days or more until I received help why I got my services shut off right on first days of this month when I had no service like I dont get any thing back from the days I lost

Temporary suspension of service

Subscription

Hello guys I’m a public mobile costumer, and I travelled in Africa and I can’t use roaming, I want to change my subscription from 45/month 100 GB internet to 20/month 1GB cause I only use wifi and I want to keep my number, but when I try to change su...

Security Reminder to All Members: Only Share Information About Account to Public Mobile Employees

Recently, there have been people who have been prompting customers to provide information about their accounts and asking for private messages to be sent to them.This is a reminder to all members not to share information about your account to anyone ...

How to remove 2 step verification

How to remove 2 step verification from account

I would like to port my phone numbers from Koodo to public

I'm not sure where to even start on the public website ? Confused

Outage: Degradation in Burns Lake, BC - Chipewyan Lake, AB area

hi ALL, This is a support post, want to see if any ETA for a resolution Degradation in Burns Lake, BC and & Chipewyan Lake, AB,

Plan for existing subscribers.. BETTER

HI All, for those who keep complaining PM does not treat existing subscribers well, this is not trueHere are some comparison to today's pricingExistingNew$18/1GB $20/1GB$19/2GB $23/3GB $25/5GB $25/4GB ...

Resolved! Iris flip phone transfer

Hi I’m having a super difficult time trying to get a new esim for my iris flip phone. I currently have an iPhone with Public but I want to use the same account on my new flip phone. It’s very hard using the web browser on this new flip phone to get a...

Transfer of my original cell number

When I changed from Telus to Public Mobile I was told I could transfer my cell number But I have been unable to do so. Please advise. Thank you Beth

Resolved! Text message offer???

Public Mobile here. Don't miss out on this limited time offer on a 4G subscription plan.Reply YES to get a 4G 2GB plan for only $19/month.Hurry, offer ends November 22, 2025.This offer will be added to your account and will take effect on your next r...

Resolved! us roaming calling not working

I'm well into my 30 day US text, data unlimited phone. Everything was fine until it wasn't. Text and Data are working but get the same error message trying to make a call - you do no have a us roaming plan...Two days back and forth with CS and now ...

Resolved! Unaccounted for calls

There are a number of calls in the call history for this number that has not been made and not in the phone call log. This is very disturbing.

Coverage

I will be in the USA for a period of 10 days. Does my current plan cover this ? edited by computergeek541: changed category label as discussion isn't related to the self serve account/My Account

Refer friends

Hi,I would like referring my friend to connect with Public Mobile.. What's the step I have to do?

Payment change

Netflix Disney+ Amazon prime

I would like to get the Netflix Disney+ Amazon prime offer but I have all three of those streaming services separately. Does it combined automatically when I sign up or do I have to cancel them individually first

Answering service

As soon as I answer a call on my flip phone it automatically goes to the answering service instead of letting me answer the call. How can I disconnect the answering service?

Resolved! Suspicious activity

Have you noticed any suspicious activity on my account or an attempt to cancel it,since 5pm PACIFIC TIME Nov 13?

Re: Motorola stylus 5g 2024

Which page says this?

Silence in Mill Bay, BC

Hi there,According to Public Mobile, I'm in a 5G area and should be receiving "great coverage". However, my phone reception is terrible. I'm constantly having calls dropped or people give up on me because they can't hear me on the phone. I walk aroun...

residential address issue

Hello, dear Public Mobile customers!I cannot enter my real residential address in Canada, Ontario.Whatever I do either in profile or shipping SIM - it always shows that my address is wrong!How such issue can be resolved?Thank you in advance

Text messages

Having trouble receiving some text messages

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